Fat Face Reviews

Name: Fat Face
Address: Home ShoppingPO Box 1Havant, Hampshire
Rating: 3.52

3.5 Rating 173 Reviews

62 %

of reviewers recommend Fat Face

3.5

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

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Fat Face 1 star review on 27th January 2024

Natalie Bentley

Fat Face 2 star review on 9th January 2023

Katherine Brabbins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Afternoon, First time shopper with Fat Face. Stopped in to look for something for my niece. I was in Concord, MA. I was fine that the staff were not wearing masks. I was. But I was troubled when the very nice young lady who was about to ring up my items started wiping her nose. She said she had a cold. Needless to say, I did not purchase my items and left. Stay home if you are sick or wear a mask. Shame on management for allowing a sick employee to be there.”

Helpful Report

Posted 3 years ago

“Garbage for customer service. Not only it took over a month for my orders to be delivered - customer service was absolutely useless. As a result I sent all I items back to the US store. Received confirmation that’s refund will take 3-5 days - that was on 9/9/2021 - today is 9/21 and not only there is an issue with phones for customer service (not working according to the recording). I also emailed - no response. Seriously don’t bother ordering online if ur ordering from US - not worth the time and hassle.”

Helpful Report

Posted 3 years ago

“Placed an order and expected express delivery ( for orders over £100 ) yet 5 days later and still not received ! Emailed customer services but no doubt they will blame COVID yet again for the poor customer service.”

Helpful Report

Posted 3 years ago

“I have been a Fat Face customer in store and online for many years. I was so disappointed to go to the Mumbles store on Monday morning at the start of the sale. Firstly there was barely and stock/size's I guess this is the current situation. However the shop felt dark, uninviting and unwelcoming with an awful atmosphere. The store manager was rude and grumpy. I purchased an item and left wondering if the staff had argued. I then went back to the store on Friday to return the item to find the same unfriendly, bad atmosphere experience. This time the store manager had her back turned to me and was clearly messaging on her phone. I then went into White Stuff and experienced the friendliest greating and customer service with my purchase. What a difference in two different store's!”

Helpful Report

Posted 3 years ago

“I went in to the Rhosneigir today, Liz was as pleasant and helpful as ever. Always welcomes us in to the shop 😁”

Helpful Report

Posted 3 years ago

“I Went to the Truro store. Saturday 10 th July. a special mention to Gorgi & Vicky, for excellent customer service & a fab sense of humour, thank you ladies.”

Helpful Report

Posted 3 years ago

“I have placed an order 16 days ago with a promise of a "Delivery usually within 14 days" on the company's website. However, I have not received even a shipping tracking number info via email, and it is not posted in my FatFace account either. I have reached out to the customer service via email and the form on the site but based on the reviews from other customers, I am not sure I can expect much. I have never experienced anything like this and am very disappointed. At some point, I am going to contact my bank and cancel the payment. The headache isn't worth shopping on the FatFace site again.”

Helpful Report

Posted 3 years ago

“Izzy at Plymouth Branch was s.imey friendly and welcoming”

Helpful Report

Posted 3 years ago

“It was lovely seeing Sam in Mevagissey as she used to work in our local store in Fowey. She was genuinely pleased to see us and was so happy and extremely helpful - as she always is”

Helpful Report

Posted 4 years ago

“I made an online purchase for US$150 in November 2020, and it took almost 1 month to arrive (1). Some of the items didn't fit good so I made a return on Dec 22. I had to pay $22 (2) for the delivery, they don't cover it. A month after I made a claim because I never received the money back, after this 1st claim I made 2 or 3 more... Today March 12th I still dont have my money back.(3) Every mail was answered with the same automatic answer: " I'm sorry... you will receive your refund 3-5 labor days..." This is not true, the refund never came. This company is not serious at all and I do not recommend anyone to trust them... I lost my @ 22 dollars that I paid for the delivery + the cost of the merchandise I returned, almost $ 100 ! I will never buy from this company again (3 problems (1) took long to arrive, (2) you must pay for returns (3) they DO NOT refund the money - Terrible”

Helpful Report

Posted 4 years ago

“I used to order and do well with deliveries- love their stuff - Now - it’s 2 1/2 weeks -plus with no emails - one order didn’t arrive and I yes I had to chase - eventual reply was it was cancelled ! But no refund given so had to ask for that ! Which was wrong when it arrived ( too little ) they are all over the place right now which saddens me as I love their stuff - WHAT THE F IS GOING ON FAT FACE ?”

Helpful Report

Posted 4 years ago

“Clerk was knowledgeable and friendly. I was very satisfied.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service. I understand that we are in a pandemic but in order for companies to survive in this 'stay and age' they need to be efficient at sending out orders, otherwise don't bother having an ecommerce site. I ordered a jumper for my son 2 weeks ago and still not here. You can't telephone anyone as they are not offering telephone support and if you send an email it takes up to 5 working days to respond. By the way winter will be over by the time I recieve the order!!”

Helpful Report

Posted 4 years ago

“I received an email regarding the sale at 8.09 am on 23 Dec, placed my order at 10.06 am and received a confirmation email telling me to sit back, have a cup of tea as fat face were now doing all the work. At 2.01 pm I received an email telling me a refund for all my purchases was being processed. There was no explanation as to why. At 9.01pm after realising my order had been cancelled I emailed customer services explaining my disappointment and annoyance. On 24Dec I received an inadequate response telling me some of my order was unavailable and whopeeee I was receiving a refund and the rest of my order was being despatched. I believe had my order not been cancelled then my full order would have been available, not sold out and successfully despatched. Come on fat face this is no way to treat loyal customers. Other competitors (white stuff) are so much more efficient and professional. A quick look at the reviews on trustpilot are not a good reflection on the company. After many years as a loyal customer I definitely won’t be rushing back to order online after such a negative experience.”

Helpful Report

Posted 4 years ago

“I placed an order for Christmas gifts on Dec 9. Didn’t receive any contact or shipping confirmation until Dec 21. It is now Christmas Eve and the tracking number they gave me still says the item hasn’t been dropped off with FedEx. I would understand if FedEx were the issue due to the high volume of deliveries they have over the holidays, but that’s not the case. Fat Face just sat on my order for 2 weeks before even shipping it. Now the gifts for my family will not arrive in time for the holidays. Do not order from this company unless you can’t wait at least 1 month for your goods. This is 2020, this long of a wait for holiday orders is unacceptable.”

Helpful Report

Posted 4 years ago

“I live in Spain and due to travel restrictions had to resort to online shopping. I ordered 2 pairs of crops, thinking I was safe size wise already owning a pair of size 12s from a few years ago. Sadly, I was wrong, they were way too big and now, not only am I down £10 for post out here and then 21 euros to return them, almost £30 pounds in total, but I have nothing to show for it. Not pleased at all.”

Helpful Report

Posted 4 years ago

“9/SEP I order a bag and a pair of boots 13/SEP I got a dispatched email, but only the boots are mentioned. I try contacting them via email, contact form and phone that day and following days but they don't pick up/reply. 15/SEP Only the boots arrived. I again try to contact them via email, phone and contact form. No replies. 17/SEP They reply for the first time via email offering refund or resent. I reply back requesting if they could send the bag on next day delivery so it reaches before my partner flight back home (as it was a gift for someone there). I don't hear anything back from them. 21/SEP They write saying they have cancel the payment and won't send, neither charge for the bag. 24/SEP I order the bag once again as a single item (my partner has left already but we decide could give the gift in another occasion). 29/SEP A faulty bag is delivered. I send an email complaining and the solution offered on their reply is to go to one of their shops for exchange or send the bag back by post and re-order. 30/SEP I receive another email from another person at customer service checking if I had received the second part of my first order. I reply explaining the situation. 5/OCT They have never get back in touch. I am returning the faulty bag and never again buying at Fat Face. It is very disappointing. It used to be my favourite shop, but quality of products is not the same anymore and the customer service is a waste of time.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Returned sale item 2 days after purchasing, felt intimidated by staff member, asked to see another card, gave my bank card & was asked to turn it over to show security number & signature, unfortunately l hadn’t signed it, so was given a lecture, could have shown a store card but was completely thrown by attitude! Spoilt my day!”

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Posted 4 years ago

“the Arlie is for life! it will remain in great shape forever. really it may be pricey but, unless you stain it or outgrow it, you will have it forever”

Helpful Report

Posted 4 years ago

Fat Face is rated 3.5 based on 173 reviews