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Fat Face Reviews

3.6 Rating 166 Reviews
64 %
of reviewers recommend Fat Face
Company Reviews Questions Metrics Info
3.6
Based on 166 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 14%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Fat Face Reviews

About Fat Face:

Fat Face designs distinctive lifestyle clothing and accessories for everyday adventures. Customers love its unique style and quality, free returns, great website, regular stock updates, and great community content and the brand has been the success story of the active lifestyle sector.
Fat Face sells a wide range of apparel for men, women, boys, and girls, as well as offering tees and polos, shirts, trousers, skirts, jeans and shorts, sweats and knits, jackets, hats, scarves and gloves, bags and belts, jewellery, watches, sleepwear, and footwear.
Fat Face offers a no-registration check out as well as a registered checkout, shopping cart is provided by Venda, payment options include Visa, Mastercard, Maestro,Delta, American Express, Switch, SoloFat Face accepts international sales.

Visit Website

Phone:

0239 244 1234

Email:

customerservices@fatface.com

Location:

Home ShoppingPO Box 1Havant
Hampshire
PO9 2UA

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Linda Ann Brooks
Verified Reviewer
“Izzy at Plymouth Branch was s.imey friendly and welcoming”
Helpful Report
Posted 3 years ago
Jackie Hards
Verified Reviewer
“It was lovely seeing Sam in Mevagissey as she used to work in our local store in Fowey. She was genuinely pleased to see us and was so happy and extremely helpful - as she always is”
Helpful Report
Posted 3 years ago
MARIA PEREYRA
Verified Reviewer
“I made an online purchase for US$150 in November 2020, and it took almost 1 month to arrive (1). Some of the items didn't fit good so I made a return on Dec 22. I had to pay $22 (2) for the delivery, they don't cover it. A month after I made a claim because I never received the money back, after this 1st claim I made 2 or 3 more... Today March 12th I still dont have my money back.(3) Every mail was answered with the same automatic answer: " I'm sorry... you will receive your refund 3-5 labor days..." This is not true, the refund never came. This company is not serious at all and I do not recommend anyone to trust them... I lost my @ 22 dollars that I paid for the delivery + the cost of the merchandise I returned, almost $ 100 ! I will never buy from this company again (3 problems (1) took long to arrive, (2) you must pay for returns (3) they DO NOT refund the money - Terrible”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I used to order and do well with deliveries- love their stuff - Now - it’s 2 1/2 weeks -plus with no emails - one order didn’t arrive and I yes I had to chase - eventual reply was it was cancelled ! But no refund given so had to ask for that ! Which was wrong when it arrived ( too little ) they are all over the place right now which saddens me as I love their stuff - WHAT THE F IS GOING ON FAT FACE ?”
Helpful Report
Posted 3 years ago
Sudhama
Unverified Reviewer
“Clerk was knowledgeable and friendly. I was very satisfied.”
Helpful Report
Posted 3 years ago
Tania
Unverified Reviewer
“Absolutely shocking service. I understand that we are in a pandemic but in order for companies to survive in this 'stay and age' they need to be efficient at sending out orders, otherwise don't bother having an ecommerce site. I ordered a jumper for my son 2 weeks ago and still not here. You can't telephone anyone as they are not offering telephone support and if you send an email it takes up to 5 working days to respond. By the way winter will be over by the time I recieve the order!!”
Helpful Report
Posted 3 years ago
Elma
Verified Reviewer
“I received an email regarding the sale at 8.09 am on 23 Dec, placed my order at 10.06 am and received a confirmation email telling me to sit back, have a cup of tea as fat face were now doing all the work. At 2.01 pm I received an email telling me a refund for all my purchases was being processed. There was no explanation as to why. At 9.01pm after realising my order had been cancelled I emailed customer services explaining my disappointment and annoyance. On 24Dec I received an inadequate response telling me some of my order was unavailable and whopeeee I was receiving a refund and the rest of my order was being despatched. I believe had my order not been cancelled then my full order would have been available, not sold out and successfully despatched. Come on fat face this is no way to treat loyal customers. Other competitors (white stuff) are so much more efficient and professional. A quick look at the reviews on trustpilot are not a good reflection on the company. After many years as a loyal customer I definitely won’t be rushing back to order online after such a negative experience.”
Helpful Report
Posted 3 years ago
Jodie Ford
Verified Reviewer
“I placed an order for Christmas gifts on Dec 9. Didn’t receive any contact or shipping confirmation until Dec 21. It is now Christmas Eve and the tracking number they gave me still says the item hasn’t been dropped off with FedEx. I would understand if FedEx were the issue due to the high volume of deliveries they have over the holidays, but that’s not the case. Fat Face just sat on my order for 2 weeks before even shipping it. Now the gifts for my family will not arrive in time for the holidays. Do not order from this company unless you can’t wait at least 1 month for your goods. This is 2020, this long of a wait for holiday orders is unacceptable.”
Helpful Report
Posted 3 years ago
Sue Baker.
Unverified Reviewer
“I live in Spain and due to travel restrictions had to resort to online shopping. I ordered 2 pairs of crops, thinking I was safe size wise already owning a pair of size 12s from a few years ago. Sadly, I was wrong, they were way too big and now, not only am I down £10 for post out here and then 21 euros to return them, almost £30 pounds in total, but I have nothing to show for it. Not pleased at all.”
Helpful Report
Posted 3 years ago
Paola
Verified Reviewer
“9/SEP I order a bag and a pair of boots 13/SEP I got a dispatched email, but only the boots are mentioned. I try contacting them via email, contact form and phone that day and following days but they don't pick up/reply. 15/SEP Only the boots arrived. I again try to contact them via email, phone and contact form. No replies. 17/SEP They reply for the first time via email offering refund or resent. I reply back requesting if they could send the bag on next day delivery so it reaches before my partner flight back home (as it was a gift for someone there). I don't hear anything back from them. 21/SEP They write saying they have cancel the payment and won't send, neither charge for the bag. 24/SEP I order the bag once again as a single item (my partner has left already but we decide could give the gift in another occasion). 29/SEP A faulty bag is delivered. I send an email complaining and the solution offered on their reply is to go to one of their shops for exchange or send the bag back by post and re-order. 30/SEP I receive another email from another person at customer service checking if I had received the second part of my first order. I reply explaining the situation. 5/OCT They have never get back in touch. I am returning the faulty bag and never again buying at Fat Face. It is very disappointing. It used to be my favourite shop, but quality of products is not the same anymore and the customer service is a waste of time.”
Helpful Report
Posted 4 years ago
Paola
Unverified Reviewer
“9/SEP I order a bag and a pair of boots 13/SEP I got a dispatched email, but only the boots are mentioned. I try contacting them via email, contact form and phone that day and following days but they don't pick up/reply. 15/SEP Only the boots arrived. I again try to contact them via email, phone and contact form. No replies. 17/SEP They reply for the first time via email offering refund or resent. I reply back requesting if they could send the bag on next day delivery so it reaches before my partner flight back home (as it was a gift for someone there). I don't hear anything back from them. 21/SEP They write saying they have cancel the payment and won't send, neither charge for the bag. 24/SEP I order the bag once again as a single item (my partner has left already but we decide could give the gift in another occasion). 29/SEP A faulty bag is delivered. I send an email complaining and the solution offered on their reply is to go to one of their shops for exchange or send the bag back by post and re-order. 30/SEP I receive another email from another person at customer service checking if I had received the second part of my first order. I reply explaining the situation. 5/OCT They have never get back in touch. I am returning the faulty bag and never again buying at Fat Face. It is very disappointing. It used to be my favourite shop, but quality of products is not the same anymore and the customer service is a waste of time.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Returned sale item 2 days after purchasing, felt intimidated by staff member, asked to see another card, gave my bank card & was asked to turn it over to show security number & signature, unfortunately l hadn’t signed it, so was given a lecture, could have shown a store card but was completely thrown by attitude! Spoilt my day!”
Helpful Report
Posted 4 years ago
Lisa Procaccini
Verified Reviewer
“the Arlie is for life! it will remain in great shape forever. really it may be pricey but, unless you stain it or outgrow it, you will have it forever”
Helpful Report
Posted 4 years ago
Nichola Stacey
Verified Reviewer
“Visited Ambleside store today & was served by Emma. Store felt secure & received friendly welcome. Emma’s customer service was second to none, was extremely helpful.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Always such good quality. I love how classically stylish and well made the clothes are.”
Helpful Report
Posted 4 years ago
Margaret
Verified Reviewer
“I love Fat Face clothes especially the t shirts and bags. Always good quality and great fit. I especially love the long sleeved Breton tees and have almost every colour”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Very understanding. I had a problem with an article bought from them and had no trouble at all getting a speedy, full refund and reassurance if I had any problems with the other things I had bought. Well done.”
Helpful Report
Posted 4 years ago
Paul Turner
Unverified Reviewer
“Have purchased fatface clothing for many years .Always great quality ,and they look good with age .”
Helpful Report
Posted 4 years ago
VINCENT
Unverified Reviewer
“Poor communication! Does this company even understand customer care? I doubt it! After receiving an incomplete order with an invoice that states otherwise, I am wondering what is going on here?? Sorry I didn't check reviews first. Won't use this company again!!!!”
Helpful Report
Posted 4 years ago
Emma
Verified Reviewer
“I ordered from FatFace to have items delivered to a store to collect, the money was instantly taken from my account but over a week later I had received no communication. I contacted FatFact and received a response that didn't address my concerns just confirmed I should have received my order the previous week. When I complained again, they couldnt be bothered to deal with the issue so just refunded the money. They also lied about being lost in the post but it was shipped internally by FatFace not a delivery agent. I'm shocked by a premium brand offering such terrible service, not sure what has happened to FatFace they used to have great customer service but after this I won't be ordering from them again.”
Helpful Report
Posted 4 years ago
Fat Face is rated 3.6 based on 166 reviews
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