Fetch Reviews

2.3 Rating 133 Reviews

33 %

of reviewers recommend Fetch

Company Reviews

Questions

Metrics

2.3

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Popular Questions:

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How does Fetch deliver?

Helpful Report

(3 years ago)

Fetch delivers items by Courier.

Helpful Report

(3 years ago)

50.00%

Industry Average

“ 9 In the Pet shop category Reviews Excellent 85% Great 4% Average 2% Poor 2% Bad 8% Filter by: All reviews order delivery service day time customer service company item food dog food . ”

- Carl

“ Do not ever order from Fetch. Their partnership with Hermes means you are unlikely to get the delivery. If you do order from them, best use the Ocado delivery service. ”

- Kieran HESS

“ WRONG ! I was sent an email 3 hours before expected delivery to say my order of gastrointestinal dog food was not included I my order! Only food for my non diabetic dog had been despatched ! This left me stressed as my diabetic veterinary prescription dog food can only be ordered online! I telephoned Fetch to be told they had no idea why it was not included in my order or why I had only received 3 hours notice ! I asked to register a complaint. ”

- Susan Evans

Fetch Reviews

Delivery - Average