Finest Dental Reviews

Name: Finest Dental
Address: Unit 18 station Close Potters Bar, Potters Bar
Rating: 4.26

4.3 Rating 1,123 Reviews

82 %

of reviewers recommend Finest Dental

Company Reviews

Questions

Metrics

4.3

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

03330162093

Location:

Unit 18 station Close Potters Bar
Potters Bar
EN6 1TL

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Finest Dental 5 star review on 27th April 2018

Daisy Welch

Finest Dental 5 star review on 23rd December 2017

Joanne Ryan

Finest Dental 5 star review on 18th July 2017

Roberta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 Years ago I shelled out £3000 for Invisalign . A series of unsavoury appointments where the clinician was quite rude & offensive about my teeth blaming my hygiene a reason why the last set didn’t fit!! The next appointment I was late & I was expected to pay £50. Since then despite repeated emails & unanswered phone calls I have not had communication since.I have tried to contact the BDA they are not interested.I tried Rip off Britain who were only going to help if there was any potential to make a programme, so they have gone cold.Even tried my local MP for help to no avail.Everyone seems to think it’s ok that the Clinician disappears back to Poland with my money! I cannot afford Solicitors.I notice there are similar cases like mine out there, it would be good to set up a collective to get this Company to adhere to Trades Description. AVOID FINEST DENTAL”

Helpful Report

Posted 5 years ago

“Amazing service from Finest Dental Winchester. Cant fault them at all! All the staff are amazing and will go out of their way to help you. Really happy with the overall experience.”

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Posted 5 years ago

“My first impressions whilst searching online for an implant was this company cannot be for real at the price they were offering. I was sceptical but, after attending other dentistry's it soon became apparent Finestdental were in fact the real deal. Pricing, several payment options, the consultation I felt at ease and the staff friendly and professional. Most importantly, the care before, during and after the procedure. I cannot fault. A big thank you to Jordan and of course, Dr Ivana Matkovic. I would recommend finest dental.”

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Posted 5 years ago

“I had my teeth straightened using Invisalign at Finest Dental, Winchester. I am really happy with the results and staff were all helpful and nice. I would recommend this dentist.”

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Posted 5 years ago

“Thank you so much Liverpool Street. I am in love with my new smile, I have the perfect straight, white teeth I have always wanted. Can't say thank you enough, I would highly recommend to anyone and everyone looking into Invisalign. Everyone is so friendly and officiant my dentist was Maha.”

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Posted 5 years ago

“A fantastic service.. finest dental did a scan of all of my mouth, teeth and gums.. they throughly went through all of what needs to be done. They were very kind and helpful, I left feeling very satisfied. I would definitely recommend. Thanks.”

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Posted 5 years ago

“I now have full confidence to smile eat, I'm so happy and this is the best decision I've made”

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Posted 5 years ago

“Don't go there, it was dirty cracked tiles and dirty nurses,,, I payed a deposit for a free concultation and they wouldn't give me the £50 back,, I phoned them 6 times and they just kept putting the phone down, don't go there, its dirty and you won't get your deposit back,, warning.”

Helpful Report

Posted 5 years ago

“Thank you so much Finest dental, I am currently mid treatment and over the moon with what has been provided so far. The customer service of Cannon Street and Liverpool Street is by far the best dental practices I have been too. I did a lot of research before picking Finest Dental and I am very happy so far! The price was great and the treatment is exactly what I wanted! Looking forward to seeing the final result now! Everyone is always friendly and smiley from Dentists to the Coordinators. Everything is clean and I always feel very looked after. Thank you again. :)”

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Posted 5 years ago

“Had the most amazing experience at the Brentwood branch. Nicky was incredible every single time i went in. Highly recommend”

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Posted 5 years ago

“Just completed my treatment at Cannon Street. Couldn't be happier with the outcome. My dentist Ivana and her assistant Fatima were great; I was quite nervous and they were very patient with me. All staff were friendly and welcoming. Special thanks to Jordan for helping with my appointments. I love my new smile, thank you Finesdental!”

Helpful Report

Posted 5 years ago

“******AVOID FOR BRACES *********** BARKINGSIDE / BRENTWOOD Where do i start ! I am writing to make people aware of the treatment i received from Finest Dental (Barkingside)then brentwood !. When I had my consultation with Kamila Azimova I asked which braces were needed and what would be the best braces for me to achieve a perfect smile. As I have no dental background I relied on your professional knowledge and expertise to guide my decision. I was very open-minded about my choices, and didn’t mind whether I had invisible braces or metal braces. I was told from Finest Dental (Kamila) the Damen force brace was best for me and worked the fastest for results I was trying to achieve. My teeth were very goofy and I have an open bite, I was advised to get the best results I would need to have my jaw broken, I however said no to this option. Further in to my treatment (now moved to Brentwood Branch) and still unhappy with the outcome of the previous work of my teeth and after having a second opinion I was told there was the option to remove teeth. I was told if I had the removals of 4 teeth this would have created room for my teeth to push back and the open bite would have been rectified. However this option was never offered or advised to me from you Finest Dental Original I started my treatment around June 2016, paying £2300 and was advised my braces would be off before my holiday on the 23rd of October 2017. This was really important to me as I had a long awaited holiday. However it is the 26th of April, 2018 I still have my braces on, I still have a bad open bite, over filed teeth and I now have teeth that are bent far worse than they ever were before the treatment. To conclude my braces have not achieved what was promised and paid for. I had monthly visits to see my Kamilia in not one of my visits did I receive a wire charge to tighten my brace; the only time my brace was tightened was when my braces were first installed. I told you this on every visit asking you to make them tight, as I didn’t feel anything was changing. I didn’t ever receive rubber bands to align my teeth, and on several occasions I asked you for the bracket wires to be applied to help keep my elastics on. I told that you didn’t have these in stock and if I needed these I would need to pay extra?( this would have helped close my open bite One of my lower teeth has been filed too much and is now much smaller than my other lower tooth due to the over filing, my brace bracket would also break monthly and you would just glue it back on and then file my teeth more. My lip also has a lump on it where Kamilia clamped it. Several appointments I made with you either were cancelled or changed (delaying treatment) also due to lack of staff and then in the end they closed the Barkingside practice and moved me all the way to Brentwood one. Overall my experience with Finest Dental has been extremely stressful, long and very unprofessional and of course nothing as the results I originally expected or paid for - It has taken longer than expected (nearly 2 years and I’m very unhappy) resulting in delays in the overall work to my teeth. Resulting in Mags being unable to treat my teeth anymore due to the results, I was not given clear instructions on what treatment was needed (should have been advised to remove teeth from the start), Lower tooth filed too much (leaving them a lot smaller than the others), Lip now has a lump (due to your clamping), Cancelled or changed time on appointment (delays), My open bite is very bad – due to delay/wrong treatment prescribed, overall the appearance of my teeth is worse than before. After Moving to Brentwood and having Mags treat me I have seen progression – She tightened my wires on all visits and has fixed rubber elastics to align my teeth, brackets have been applied for my elastics at no extra cost. Also for the last couple of months seeing Mags none of my brackets have broken due to her professional level of work. If this had been done several months ago I feel my open bite would have closed a lot more then it currently is and my braces would possibly be off right now. In December I met with the clinical director (at Brentwood), I had been advised that Kamilia had provided a very unprofessional service to several of your patients who have also complained. Mr Simon also advised me the only way to fix this open bite problem would be to remove braces take four teeth out and put the braces back on, by Law someone should have overlooked Kamilias work within the year she had been treating me - I did therefore request a full / part refund and compensation for the inconvenience and unprofessional service received. However this was decilined and nothing was ever done about this . I hate my teeth and my mouth has never felt the same since - WASTE OF MONEY ! This stressed me so much i couldn't even be bother to write a review untill now (over a year ago). Mr Simon Riahi is clueless and still today aint come back to me with an out come ! apart from me paying £600 to have 4 teeth removed lol p.s let me say Mags is a credit to finest dental ! photo of me before and teeth photo after !”

Helpful Report

Posted 5 years ago

“It would be no stars; except that option isn't provided. I arranged for an appointment to look at invisalign braces. I was told I would have to pay £50 for the appointment, though this would be refunded to me immediately after the appointment (I was told I only had to make a phone call) regardless of whether I went ahead or not. Well 6-weeks and countless phone calls/emails I finally got my payment. Though no apology for the delay and my time taken trying to get this back. I get the feeling it may well be they hope you give up as it is so painful. Also, very lucky to actually get anyone to pick up the phone, though prior to the appointment they couldn't have been friendlier and communicative..... I would not trust them with my money for very expensive braces when they couldn't provide customer service for £50!”

Helpful Report

Posted 5 years ago

“mangers who pass you around to one manager to another when u have an issue , the staff take forever to respond to emails ,they do not take complaints seriously , i have had to come so many times to get my treatment actually done and waited a year to get my treatment done which has not been done to standard , i waited months for my refund and its like they want you to chase them for everything , you will be lucky if you see one dentist rather then different ones ,i have now had my teeth ruined and am still waiting to hear to see what they will do to fix them but as i state they dont keep you informed or up-to date or reassure you , what you see on the website is certainly NOT what you get ...only positive thing to say is that the clinics are very clean the staff are friendly and welcoming however thats not going to get you nice teeth or justify for whats happened with me and others , i just wouldn't recommend them as you dont and should have to experience this from any private dental practise especially for the price you pay and time you take out for your treatment”

Helpful Report

Posted 5 years ago

“For starters, after doing considerable research on prices and quality, Finest Dental had the most competitive quote which is what attracted me initially. Throughout the entire process, everyone has been very friendly and incredibly helpful, including the treatment coordinators who put the plans in motion for me. Anytime I've had to rearrange an appointment this has been honoured with minimal inconvenience so overall I been very happy with my treatment and would highly recommend this practice to anyone considering something like Invisilign.”

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Posted 5 years ago

“Prior to my initial consultation I had received an opinion from another orthodontist, however I left that appointment confused with the recommendations. At my initial consultation at finest dental the team were very helpful and took the time to properly explain their advice. I was happy to proceed with finest dental.”

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Posted 5 years ago

“Absolutely terrible. I have an ongoing complaint for more than 5 months now and nothing happened. Nothing. They offered compensation for lack of communication (3 weeks ago) but I haven't received that either. Their dentists are careless and killed my tooth for which I haven't even heard an apology yet. I gave 2 stars and not only one because they are capable of following instructions for Invisalign treatment at least. I am shocked and disgusted by their attitude considering they caused me a permanent damage”

Helpful Report

Posted 5 years ago

“Finest Dental is a fairly new dental practice in Winchester. They have a great team and offer a very professional and comprehensive service. If you want a practice that is fairly priced and comprehensive look no further.”

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Posted 5 years ago

“From the consultation on the phone to the time we walked in, was made to feel so relaxed and welcome Michelle from Leicester has been a massive support to my daughter with her flexible approach and sound advice in what was the best option for my daughters teeth, really impressed with the customer service and diagnosis as well as the up to date techniques and technology that’s present in the clinic a must for anyone to choose finest dentist for all their dental requirements especially the Leicester branch”

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Posted 5 years ago

“Very helpful and effective treatment, would really recommend 👍🏼 Lauren was very patient and nice also”

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Posted 5 years ago

Finest Dental is rated 4.3 based on 1,123 reviews