“I don't like your policy on changing tickets, it is too restrictive and not customer friendly. I had purchased an advanced adult ticket that needed a railcard but when I need to upgrade that ticket to a normal adult ticket (without a railcard) I was told I would have to purchase another ticket. To change the ticket the admin costs would be greater than the value of the ticket. The ticket I had to purchase was double the cost of the normal adult ticket I had purchased so not at all happy”
“Generally pleased & happy to use Hull Trains. Think the Service on the return journey was a little under Par with the staff more intent on having a ' chin wag ' then looking after what was a quiet 1st class carriage. Also overall things becoming a little tired looking & needing refurbished”
“I always use Hull Trains website when planning a trip in England, because I can be sure the times and tickets will be reliable .
My only difficulty is that I have a UK bank account and billing address but spend a lot of time in Europe. This means that when I´m planning to go to England and use the trains there I would like to be able to have the tickets sent to another address. This service is not available so I have to arrange for the tickets to be sent to my billing address and the ask for them to be forwarded to me.
This is the only problem.
Thank you,
Kate”
“Bought tickets online and picked them up using the automated machine at the station with no problem, train was on time, clean and the staff were friendly.”
“Hull Trains provide an excellent direct service to Hull. In my experience they are usually always on time. One little that could improve is more comfy seats, not that it ever puts me off from booking with them :)”
“A great service - very convenient when travelling from Hull to London, with the benefit of free WiFi so possible to do productive work on the journey.”
“I never fail to be impressed with hull trains from staff to reliability everything is always first class , I recently travelled with virgin trains and the service didn't even come close”
“I have travelled on over 150 trains this year including most operators around the UK and I can only give praise to Hull Trains - both in first class and economy the service is friendly and polite.
The trains are by far the cleanest.
A credit to the region”
“Hull Trains are easily the most comfortable and clean trains that you can find in the UK, and the on-board staff are always absolutely lovely: they have never failed to be helpful, polite and friendly.
Unfortunately I have recently had a lot of trouble with delays and cancellations on the Hull Trains services so I am starting the feel that they have become quite unreliable. However I should also say in all fairness when I have applied for refunds for delayed journeys I have received excellent customer service from their team so I will keep booking with them for the time being. I just really hope their reliability improves, especially for the Christmas period when I will be travelling a lot and don't want to spend the little free time I have in train stations or stuck on slow services.”
“Hull trains are always clean, comfortable and the on-board service is excellent with friendly staff. I would say they are my favourite train company in the UK and I look forward to travelling on them when I visit my friends in Hull. Keep up the good work!”
