“I lost my bitcoin to fake blockchain impostors on Facebook, they contacted me as blockchain official support and I fell stupidly for their mischievous act, this made them gain access into my blockchain wallet account, whereby 7.0938 BTC was stolen from my wallet in total. I was dumbfounded because this was all my savings I banked up on, waiting for bitcoin rate to improve. Then my cousin recommended me to an expert, I researched online and found CONTACTZATTECHRECOVERY @ GMAIL COM
I wrote directly to the specialist explaining my loss. Hence, they helped me recover my bitcoin within 15 days. They launched the recovery program, and the culprits were identified as well, all thanks to their expertise. I hope I have been able to help someone as well. Reach out to the recovery specialist to recover you lost funds from any form of online scam.”
“They froze my account and temporarily stole my money for no good reason. They have given me years of bad service. First direct good bank? A myth I have been with them 30 years.”
“Absolute trash banking service tried to switch over for the switch & save asked me to do 100 different things didn’t mind however when it came to email verification was an absolute nightmare didn’t send me any emails to my inbox and whenever I would try to resend would only send the old previous code which would then be expired would ask 100 security questions Everytime I tried to login and I would misspell or lowercase one letter of the answer to my security questions because I didn’t know it was case sensitive since every normal banking app just asks for a PIN code instead of asking me 178 questions like it’s my maths test. End of the day annoyijg service to switch over to, way to complex and annoying for standard consumers and slow verification services that don’t work. Just be simple and maybe people will like ur services, stop trying to be so different t.w.a.t.s”
“I applied for a balance transfer card and was rejected because I did not meet the relevant criteria. I asked what criteria I had not met and a few days later was sent a letter saying that the wrong letter had been sent to me and my application was still being declined because of my lack of affordability. I have a monthly income, after tax, well in excess of that quoted for eligibility. After querying this I was told that the usual practice is that no checks are made at the branch but the applications are sent to the underwriters and, as is normal practice, no investigation is made by them and that is why they failed to contact me to ascertain my affordability but the rejection remains.. I have tried to contact the Chief Executive who writes that People should come before Processes and the customer is key but have received no reply. Clearly his message has not reached his staff who would rather refuse a request by a loyal customer who has a Good credit score and has never defaulted on any loan in her life. First Direct your "processes" are a disgrace.”
“I asked why I had not received my Tax Certificate after three weeks of asking for one. Told it could take up to ten days. They said they would send a request again. I am still waiting. I joined in 1999, but feel they have lost the plot. Time to look else where for good service unfortunately.”
“I was trying to transfer £900 to my landlord today using FIRST DIRECT'S mobile app but when everything was ready, on the confirmation page the amount was changed from £900 to £200, and the name of the payee was different!!! I almost clicked confirm and noticed the difference and stopped. When I went through the same process again, this time it was ok on the confirmation page. I had to transfer the money on FD website using the PC because I am afraid now to do it using their app. I chatted with FD agent and she said it happens sometimes but gave me no explanation!!! I've been using various bank apps but never experienced anything like that!”
“Absolutely shocking service. After 10 years I’ll be leaving them as soon as they unlock my account! Which they locked for no reason!
Awful customer service on the phone, no one will give you a proper, and correct for that matter, answer! I’m surprised that they are voted as one of the best banks. Not in my books! Shame I can’t score them 0.”
“Sorry to say I have just called First Direct and the customer service has dramatically fallen. I spoke with an agent who didn't have a clue and after several attempts at putting my question a different way, they still had no idea and failed to satisfactorily answer a simple query.
It seems they have outsourced their calls to another country... always a disappointment when that happens”
“I have banked with first direct for 19 years and year by year the service is getting worse with customer service not a priority, if you are considering joining first direct I would strongly advise you join another bank.
I will be moving my banking to another provider”
“What is going on with First Direct? I have been waiting for 5 months to get a large amount of money deposited into my current account. I was told the "platform" was changing and I needed to open a new account where MY money would be deposited. I had to wait for a new code which would allow me to access MY money. I have been told by customer services, with of course many apologies, that I would receive my code imminently!! It has been over 4 weeks and I still have not received any code. It is a total shambles and this is now impacting my life as I have NO money!!!”
“Absolutely shocking experience either first direct from the day i.opened the account! Account was locked as I had had fraud which they let go out of my account, then it happens again they send a message to authorize this payment which I obviously didn't authorize, they let it go anyway when I couldn't even use the funds in the account myself!!”
“First Direct are supposedly great on customer service and I can only assume they paid someone a lot of money for this myth.
I used my FD Gold credit card to book a hotel in Spain that cost a total of £1513.
For this, FD have charged me £12 for going £13 over my agreed £1500 credit limit and a further £45 sterling to Euros conversion fee. Firstly, the transaction should have been rejected if my £1500 limit was broken and secondly the £45 conversion to Euro fee is just a blatant rip off.
The reason for FD gave me for "allowing" the over agreed transaction was "to save me potential embarrassment", I wont be embarrassed, I'd choose another payment method ! and the extortionate £45 sterling to Euros fee, of course they've hidden behind the usual small print.
Anyway, If their customer service was good, they'd have warned me at point of transaction about all these fees. If their customer service was great, they'd have contacted me to advise me to use my Halifax Clarity card, which would have attracted no fees for this transaction whatsoever. If their customer service was 5 star, they wouldn't charge £12 for going £13 over my agreed limit and £45 for the to 2 seconds it takes to convert Sterling to Euros. Predictably for a bank, the name of the game is their profits and implementing charges hidden in small print that no one reads. But please don't try and sell yourself on the customer service because you're no better than most banks and a lot worse than quite a few !!”
“I’ve been with first direct over 20 years and I’m totally fed up. Half the payments I make are stopped for fraud checks, with no good reason. I even made one on the phone, fully verified and validated, and again it’s stopped for fraud. This adds 12-24 hours delay, and means a painful 15 minute phone call with an Indian call centre. They don’t do any research or use any intelligence at all, it’s exhausting. This has gone on for so long I see no other solution than to move to a more modern bank.”
“I rang the customer service line to report a fraudulent transaction on my account. I considered it fraudulent as I did not approve the transaction. Bearing in mind 1st direct have on numerous occasions rung me to confirm whether transactions I had approved via their app are fraudulent or not I was perplexed and very angry that when I rang them to advise them they were dismissive and to add insult to injury when I raised my concerns they dismissed this also. It was not just that they were dismissive but also that the attitude and manner in which I was spoken to was derogatory with the comment "would you like to moan at my manager now" when I'd asked to speak to them. I actually felt as thougt he was laughing at me! I would have thought they would be grateful to be advised of current scams affecting their long standing customers - currently apps of 20 years. Perhaps it's time for a change, their unique selling point was customer service, used to be second to none - now it seems isn't even worthy of stating it second rate!”
“I work in the US. My family live in the U.K. I transferred money to my first direct account before Christmas to ensure my family had a lovey festive time. I am still waiting for that money to arrive. Andrew Milne and Jane Dwyer keep assuring me MY money will arrive “tomorrow”. And. I am still waiting. First direct is a joke. They have not helped at all. I now have to borrow money to buy food. What is going on??”
