“Trying to get back into the app when you can't access it is a joke.
Telling you to open the app and scan a barcode, why would I need access to account if I can open it already??
Staff telling you to do the same thing over and over even tho told them the same thing is happening
Patronising my mother talking to her like she's stupid then hanging up when they can't be bothered anymore”
“Couldn’t do a switch because I struggled to get on this god awful excuse for a banking app. One of the worst banks I’ve come across. Even though I’ve contacted customer service so it’s on record that I struggled with it, they did nothing. Bullet dodged and happily staying with my old bank. Best customer service becuase you can’t do anything with it without having to call 🤣.
What an actual waste of my time.”
“$97,200 was lost within a month due to the fraudulent activities carried out by these scammers. The moment of realization brought about immense devastation as I recognized their deception. To address this, I informed COVSECLTD.COM, and they efficiently managed the situation. In just five days, my funds were returned to me”
“Appalling, useless bank. Switched to them on Friday, my account was IMMEDIATELY blocked. Nobody bothered to let me know, I had to call and ask why my brand new card was declining. Nobody could discuss the reason with me, would tell me how long it will take for them to do whatever ridiculous investigation it is they are doing, or when I’ll be allowed access to my own money.
I’ll be off to wait in a cave until the incompetent ‘people’ decided I can have my money back……oh wait, it’s 2024 and I can’t do that because I still have bills to pay!!!!!!
Would love to give less than 1*, but sadly that’s not possible.”
“Two months ago, I lost over $480,000 to an online crypto investment I did. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money back, and then I saw people testifying on how Rose helped them recover their money back, and so I contacted (rose hoover 90 AT Gmail com), gave her all requested information, he swung into action and had my USDT recovered back to my crypto wallet in less than 48 hours. I promised to blow her trumpet, perhaps this 5-star review. You can also contact her if you have also fallen victim to this online scammer ::
EMAIL :: r o s e h o o v e r 9 0 A T g m a i l . c o m
WhatsApp::: +1 _(_9_2_0_)_ _7_1_4_ _7_7_7_6”
“Awful experience, moved across for the switch. Card took ages to arrive, ages to switch and now I’m told we don’t even get the incentive. Which is the only reason I don’t cancel. Wish we had never moved our accounts across.”
“Absolute worst customer service I have ever encountered. The only thing their agents excel in is making their customers' lives difficult - they shine in that respect. Totally incompetent in every other respect. I have literally spent hours on the phone for identification of my mother's account (who has been banking with First Direct for over 30 years). None of the many people I have spoken to have any idea what they are talking about. I have received so much false information that I don't know how they can be in operation at all. Whenever they need any documentation, their strategy is to freeze the account, stop sending account statements and wait for me to notice and call them. I have already lodged a formal complaint, but have been told it will take up to eight weeks for me to receive an answer. I wonder why...”
“Refusing to drop a pending charge of 120 from tesco even though tesco have already taken there money
Get told different things from different people about it”
“I lost my bitcoin to fake blockchain impostors on Facebook, they contacted me as blockchain official support and I fell stupidly for their mischievous act, this made them gain access into my blockchain wallet account, whereby 7.0938 BTC was stolen from my wallet in total. I was dumbfounded because this was all my savings I banked up on, waiting for bitcoin rate to improve. Then my cousin recommended me to an expert, I researched online and found CONTACTZATTECHRECOVERY @ GMAIL COM
I wrote directly to the specialist explaining my loss. Hence, they helped me recover my bitcoin within 15 days. They launched the recovery program, and the culprits were identified as well, all thanks to their expertise. I hope I have been able to help someone as well. Reach out to the recovery specialist to recover you lost funds from any form of online scam.”
“They froze my account and temporarily stole my money for no good reason. They have given me years of bad service. First direct good bank? A myth I have been with them 30 years.”
“Absolute trash banking service tried to switch over for the switch & save asked me to do 100 different things didn’t mind however when it came to email verification was an absolute nightmare didn’t send me any emails to my inbox and whenever I would try to resend would only send the old previous code which would then be expired would ask 100 security questions Everytime I tried to login and I would misspell or lowercase one letter of the answer to my security questions because I didn’t know it was case sensitive since every normal banking app just asks for a PIN code instead of asking me 178 questions like it’s my maths test. End of the day annoyijg service to switch over to, way to complex and annoying for standard consumers and slow verification services that don’t work. Just be simple and maybe people will like ur services, stop trying to be so different t.w.a.t.s”
“I applied for a balance transfer card and was rejected because I did not meet the relevant criteria. I asked what criteria I had not met and a few days later was sent a letter saying that the wrong letter had been sent to me and my application was still being declined because of my lack of affordability. I have a monthly income, after tax, well in excess of that quoted for eligibility. After querying this I was told that the usual practice is that no checks are made at the branch but the applications are sent to the underwriters and, as is normal practice, no investigation is made by them and that is why they failed to contact me to ascertain my affordability but the rejection remains.. I have tried to contact the Chief Executive who writes that People should come before Processes and the customer is key but have received no reply. Clearly his message has not reached his staff who would rather refuse a request by a loyal customer who has a Good credit score and has never defaulted on any loan in her life. First Direct your "processes" are a disgrace.”
“I asked why I had not received my Tax Certificate after three weeks of asking for one. Told it could take up to ten days. They said they would send a request again. I am still waiting. I joined in 1999, but feel they have lost the plot. Time to look else where for good service unfortunately.”
“I was trying to transfer £900 to my landlord today using FIRST DIRECT'S mobile app but when everything was ready, on the confirmation page the amount was changed from £900 to £200, and the name of the payee was different!!! I almost clicked confirm and noticed the difference and stopped. When I went through the same process again, this time it was ok on the confirmation page. I had to transfer the money on FD website using the PC because I am afraid now to do it using their app. I chatted with FD agent and she said it happens sometimes but gave me no explanation!!! I've been using various bank apps but never experienced anything like that!”
“Absolutely shocking service. After 10 years I’ll be leaving them as soon as they unlock my account! Which they locked for no reason!
Awful customer service on the phone, no one will give you a proper, and correct for that matter, answer! I’m surprised that they are voted as one of the best banks. Not in my books! Shame I can’t score them 0.”
“Sorry to say I have just called First Direct and the customer service has dramatically fallen. I spoke with an agent who didn't have a clue and after several attempts at putting my question a different way, they still had no idea and failed to satisfactorily answer a simple query.
It seems they have outsourced their calls to another country... always a disappointment when that happens”
