Fixter Reviews

1.2 Rating 66 Reviews

3 %

of reviewers recommend Fixter

Company Reviews

Questions

Metrics

1.2

Based on 66 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Write Your review

Tell us how Fixter made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Denis

Fixter 1 star review on 26th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found these online, quote was £75.95, thought that was reasonable. Only needed new brake pads on the front of my car. Got an email the day before going there to tell me the quote had changed and it would cost me £146 .....absolute joke. Should be the quote given straight away on the website and not £60 less than it will actually be. Pisstakers. They have the nerve to want £20 to cancel the booking, well I refused to pay it. I wasn't paying £146 either when the quote was £75.95. So when i contacted about it, they had decided i needed a new sensor.....where had they got that from? I had booked front brake pads. When i responded with that, they then tried telling me i would have a light come on if i didn't get a new sensor too. I told them i wasn't going to the booked appointment and i wasn't paying the £20 cancellation fee either. Anyway i booked in somewhere else and had my brake pads done and guess what? No light has come on and I've had no issues. These are scammers and can't be trusted.”

Helpful Report

Posted 10 months ago

“Please do not use this company, luckily I cancelled after reading all the bad reviews. However when I phoned to cancel they were very rude. Then the guy still arrived to pick up my car, obviously assuming I was going to change my mind, when I didn’t change my mind his tone completely changed and he was very rude as if I had wasted his time, but I did cancel! I was charged £20 for cancellation too! I don’t trust this company at all…!!!!”

Helpful Report

Posted 10 months ago

“Rubbish poor”

Helpful Report

Posted 11 months ago

“AVOID. You end up paying twice the amount agreed to get your car back from the garage because you cannot speak with anyone at fixter. Lots of overpriced little jobs added like replacing a working light bulb for £24!!!”

Helpful Report

Posted 1 year ago

“They took my Range Rover for replacement of all four brake pipes . My car was picked up and then it all aent downhill. The daily cry off of return was galling, despite email updates of poor service! No car has been returned nor money back simple 'updates' from a non returnable email address. Poor communication blaming their chosen garage for ordering the wrong part. Pathetic 'service' and galling silence. My Solicitor and Police have advised that a daily charge can be added now for my time without transport. My car must be returned in good order with no transport accidents or lack of care for my car whilst the work must be done for the AA to check. I am both angry and let down by this shoddy aervice. Trustpilot must explain it's reviews as all are full stars ridiculous.”

Helpful Report

Posted 1 year ago

“I will never use this company again. My car conveniently failed it’s MOT due to “dirty brake fluid”, I was then charged an extortionate price to repair and pass. If I did not pay then they would not return my car back to me so I would have to try and travel 45 minutes with a toddler to pick up my car. I called fixter to dispute the price before confirming as I felt it was high (nearly double other online estimates). I was told by Callum that the garage set the price and that he would contact them to try and negotiate a better price and call me back. I then receive a call back to say the garage would not reduce the costs and told the price was inflated as they use “high quality brake fluid”. I had no choice really but to confirm the work with Callum as I was pretty much stuck and needed the vehicle back. Shortly after got a call from the garage asking me whether I wanted to go ahead with the work as they had not heard anything from me. I advised the mechanic that I had just got off the phone with fixter and was confused as to why he was not aware that I was disputing the charge and Callum had told me he had contacted him to ask about the price. The mechanic then advised me that they had not heard anything from fixter and that it is fixter who sets the price not him, he is just told by then whether to do the work or not. I then called back fixter to complain as it is clear that Callum lied to me and fixter do not want to reduce the price. He pretty much admitted to lying and said that he said that because he was trying to work out with his colleague if there was anything they could do. He apologised and said customer service will contact me regarding compensation and or some sort of reimbursement. I waited nearly a week with no contact from them so I made a call to then be told there is nothing they can do. I was told I was not forced to accept the work and that the dishonesty will be dealt with in house. I was told that I need to think of it from a business point of view and the reason they will not reduce price or reimburse me because fixter will not make a profit. Completely unprofessional ! Never again would I use this company and don’t recommend anyone else to either.”

Helpful Report

Posted 1 year ago

“Major issues with my booking but, what makes it worse when speaking to a customer service agent. (i have so far spoken to a few) apart from being told "someone will call back within 15 minutes" (they never do) the agents sounds completely depressed as if they are being forced to do their job. I would personally sack the trainer and get someone in to motivate their staff!.”

Helpful Report

Posted 1 year ago

“Thought I'd give Fixter a try , wish I'd never heard the name . The garage they gave me quotes for . Asked for my van to be dropped between 8:30-9:30 in the morning . Dropped at 8:30am for a 3-4 hour job . At 5pm I was notified they didn't have the fan belt for my Campbelt change . Bearing in mind this was booked 2 weeks in advance . They would be keeping my van for another day . With all my tools inside and noway to collect them . As a manager I asked for to call me back didn't bother . After 2 more calls still a manager is yet to call . I had a job booked in for a full shutdown of a medical supply telephone sales office . So all staff had been told to take that shift off 10 hours . So I had to call their Director up at home on his personal number . To tell him at 7pm I couldn't do the job . Hence now ther is talk of a public liability claim . For loss of earnings , due to having to shut down not once , but twice . Due to this inept company and the garage on their books . Its now 14:35 on the 2nd day of the job . Still I've yet to be contacted by a manager . Told at one point a manager wasn't going to speak to me . Unless I write and send him an email first of my complaint . So in other words didn't really care , wasn't worried about anything . Just sat on his .... .... bum , never has I as a director of my own company. Ever been treated like this before . They think their getting paid . More likely to be sued for 10 hours of 2 floors of telephones sales losses . They want me to connect back to single phase so atleast they can use phones for next shift . My deadline for this is 6pm . Its 14:40pm now . Its a 2hr drive into and across London . So more likely than not it will be a 6 figure liability settlement . By Fixter as I and my public liability holders . Will be pointing them straight in Fixters direction . All I've been told so far is lie after lie after lie . Feel sorry for the customer service guy on the end of the phone . As he keeps trying and the managers keep lying . I've lost out on £250 for the day”

Helpful Report

Posted 1 year ago

“From the Fixter Website: "How it works: Painless car maintenance" - if you are lucky, it might be - but if anything goes wrong you'll wish you hadn't: I booked our car for an MOT with Fixter. Driver arrived a bit early to pick the car up (good) but there was no formality - no ID from the driver, no check of the vehicle, just hand over the car and they take it Unsettling, but OK, I can live with that. Got updates throughout the day (so far so good) and the car was due back between 2 & 4. Unfortunately, I lost track of time and didn't notice until after 6 that the car was not back with us - no messages or updates and no one to contact. Car was eventually dropped off at about 7pm - no explanation, no apology. That's a 2* review - THEN on Monday, we are contacted by our insurance company because the car had been in an accident on its way back to us - but no one had told us - and a claim had been made against our insurance! I've spent the morning trying to sort it out - discovered some minor damage on our car (cause of course there was no check when it was given back either). Fixter's response? Blame it all on the garage - no offer of help, no offer of compensation - I was your customer Fixter - my contract was with you - the damage was caused by you. (and in case I get the bland response to this review - "please contact us" - that was your 'complaints' department' who fobbed me off with nothing). So, it has been anything but painless. Fixter has added no value to the process but their involvement has made it more (not less) complicated. As with so many things - avoid going through an intermediary - it's fine if it all works but if it doesn't you realise that they are just taking your money - they add 0 value.”

Helpful Report

Posted 1 year ago

“What a terrible experience! I booked my car in for an MOT... it was collected.. It failed.. fair enough, but I wasn't told why and then they billed me, took the payment from my credit card without authorisation and fitted a poor quality tyre despite my car originally having 4 Continentals tyres. Without any communication, the car was returned to me with a crappy tyre, a large bill and no one to complain to despite leaving numerous answerphone messages and emails”

Helpful Report

Posted 1 year ago

“This is the 2nd year I have booked… This is the 2nd year I have booked with Fixter and they have let me down-both times. Good model if it works....... March 2023-I booked MOT service for last week Thursday.I had to ring them as the garage did not communicate/show up to collect the car between 8.30 to 10.30am as advised. Another slot was booked for the next day-Friday.Same thing happened; No show and no communication from the garage🙃. The MOT was expiring on Saturday. Another slot booked today.Again, no show... Fixter offered another slot for Thursday. I had to cancel and find an alternative garage as I need my car for work.I also did not trust them that my car will be collected on Thursday. The administration staff are helpful but the company needs to have reliable garages as they are letting the company down. Date of experience: 16 March 2023”

Helpful Report

Posted 1 year ago

“I booked my car in for a simple cam belt replacement. The work was finished the same day, but I still haven't had my car back 3 days later. Their customer service is dire: they haven't kept me informed, and I have no idea when I can have my car back!”

Helpful Report

Posted 1 year ago

“Day 1, no collection and no communication until I called asking why they hadn't collected the car. Fixter messed up and hadn't arranged collection although all correspondence clearly said this. Day 2, no communication until I called asking why they hadn't collected car. Apparently the driver was running late. 2.5 hrs later he collects. Fixter then leave a message to say car won't be done until Day 3. Rang garage and they said all Fixters fault for being late. I will not be paying for this service!!!”

Helpful Report

Posted 1 year ago

“booked the car for MOT on 11th January Company informed me that their rep will pick up the car netween 9-30AM and 11 AM Took a day of work to fit for this appointment They fail to turn up to pick the car at the given time Had no decency to llet me know they are not coming Now I have booked the car for MOT with the near by garage. Looks like a scam company \Will not use this company again”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS SCAM COMPANY. So not only did they not return my car after the MOT and service I booked and did not answer the phone. They didn’t even arrange for my service to be carried out, yet charged me for it. The person who collected my car (and couldn’t even actually start my car) did not return it, and just replied to my message with “sorry for the inconvenience. Couldn’t get to the garage” what kind of circus is this? I am appalled. This is some backstreet service. My 3 year old cousin could write up a better business model than this. Honestly an embarrassment. You should honestly be embarrassed and shut down immediately. What is the point of you? Your tagline is “hassle free” really? Because all you have caused me is hassle.”

Helpful Report

Posted 2 years ago

“An absolute waste of time! Do not trust them to do what they say they will! I booked an mot online, they were supposed to come pick up my car a day later and drop off a courtesy car, I spent the whole next day believing this was in hand, at 17:26 they sent a text message "Hi Andrew - Fixter here Unfortunately we've had to cancel your booking as, due to your location, we were unable to allocate a driver. We're really sorry for any inconvenience caused and can assure you that NO PAYMENT has been taken. Thanks, The Fixter Team" To late for me to sort the mot myself! They will waste your time! Useless service!”

Helpful Report

Posted 2 years ago

“I would definitely recommend Fixter. My second time using Fixter, I booked my car for diagnostic and repairs..Fixter were upfront about all costs and kept me updated with phone calls and emails. I work from home so it’s so good that I didn’t have to book the day off to get repairs done. Fixter is a big blessing. Collection was scheduled for 9am, the guy came on time. My car couldn’t be completed on the day but they made me aware of this well in advance. Minor hiccups but Fixter sorted it out ASAP, they offered me £20 credits to use for my booking to reduce the cost. My car came back earlier than expected and it runs perfectly. Thank you.”

Helpful Report

Posted 2 years ago

“Misguided I wish i could write something good about my experience but checking upon some review i thought to have live chat before i make booking for my car repair. I was booked in for today collection and repair of my car i agreed on the price given by the agent given to me and today no one turn up so i called to find out and agent informed me on the call the job has been cancelled because the price for the is too low. i do appreciate the agent called me twice and only apologised for not helping me out in this situation. So it's just my experience with the company. I can only share this to public and make them aware to avoid these kind of situations. Do not waste your time contact yourself with garages direct avoid fake quotations and get the real work done on real places. I have learnt my lesson hope no one should face this. Thanks”

Helpful Report

Posted 2 years ago

“Realised my MOT was due at short notice and Fixter appeared on my Google search. I was really pleased to get a booking confirmed, or so I thought, for the day after my expiry date. I hadn't heard back so the next day I contacted Fixter to ask which garage would be doing it, so I could check their credentials only to find out there were none available on Friday 23rd September but I could be booked in on 4th October! A complete waste of time... getting a slot booked means nothing and wastes time looking for a legitimate appointment.”

Helpful Report

Posted 2 years ago

“I booked an MOT with them, they moved one time commenting there was an issue with the Garage. They moved the second appointment arbitrarily again, with no consideration of when my MOT was going to be due. I have wasted time that I could've used booking with a better garage than this awful service. DO NOT USE FIXTER!”

Helpful Report

Posted 2 years ago

Fixter is rated 1.2 based on 66 reviews