Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my girlfriend new trainers on the 6th December for xmas, notjing has arrived. All contact has been ignored. I am now out of pocket by £60! Footayslum has stolen my money. I have visited the local store and they fobbed me off also, explaining someone would call from HO within 24hrs. That was 7 days ago. Sort it out, as there are endless reviews all saying the same thing. Disgusting.”

Helpful Report

Posted 7 years ago

“I made a purchase on 18th December for a pair of men's trainers, I am absolutely disgusted with the service I've received from Foot asylum. The size I needed stated it was in stock and the payment of £129.99 was taken from my account. I also received an email confirmation stating I would receive another email once the item was despatched. On the 22nd December I received the email to say my item had been despatched and gave me tracking details. I kept checking the tracking via the Hermes page and the other link that was given to me in the email. All looked fine and my parcel was with the courier at 6.26am on 22 December. I waited around all day and didn't get the delivery, as it's Christmas time I thought I'd allow a day for delay as it's a busy period. But from then until this morning nothing had updated on either of the tracking websites and still no parcel. I called foot asylum to get an update on my purchase only to be told that the parcel "went missing" and that there was now no longer any stock of the item I wanted. I think this is damn right ridiculous and such poor customer service, I would have been less angry if I was contacted and told what the case was but I had to get in contact with them!!! This was meant to be a Christmas gift for a close relative and now I have to disappoint them, it caused me so much stress as this item wasn't cheap and it was the only present I was able to get and afford and the pointless hours waiting for a parcel that was never even coming. I thought foot asylum was a reputable company but from this experience I know that it's quite the opposite. Again I'm just in awe that they've treated a customer like this, you can't even refund my money immediately”

Helpful Report

Posted 7 years ago

“Placed my order on the 19th therefore they stated it would come in time for Christmas with standard delivery, on the 23rd I emailed customer service because the money had been taken out of my bank account and I had still not recieved an delivery number which allows me to track the item, the email I got back said they were out of stock, so at this point it was two days before Christmas and if I hadn’t had emailed them that night to see why they hadn’t been dispatched I would still have been waiting as no email was sent to me apart from one saying thanks for your order it will be dispatched as soon as possible..... then I phoned the customer care line to see what the crack was, they gave me a £15 gift voucher (not that this will magic up a pair of shoes two days before Christmas as I still hadn’t been refunded the cost of the item).... he said it would come this morning I’m still waiting..... 🙄”

Helpful Report

Posted 7 years ago

“I would give them zero if I could. Poor customer service. Goods not arrived. No refund offered. Customer service number unanswered and Facebook complaints ignored. Probably the worst retailer on the high street. I expect it to go bust soon given its disdain for its customers.”

Helpful Report

Posted 7 years ago

“I ordered a tracksuit for my sons Christmas yesterday and got it for next day delivery. I only received the hoodie and I have been trying to get through to them all day I’ve sent 2 emails to them facebooked them and phoned over 300 times I’ve had no response from anyone”

Helpful Report

Posted 7 years ago

“I ordered some stuff for my son on 15th and paid extra for next day delivery. Where is my parcel? You people have ruined my son's birthday and you have no courtesy to reply me as I sent you three emails. This is worst service I've ever received. If you people are so busy during Xmas time then why are you still taking orders for next day delivery and why are you still open when you can not handle the customers???? DO NOT BUY ANYTHING FROM THEM - THEY SIMPLY DO NOT CARE!”

Helpful Report

Posted 7 years ago

“Ordered items for Christmas present for grandson. Never arrived. Promised refund AFTER Christmas. What a joke.”

Helpful Report

Posted 7 years ago

“Items sent for Christmas present for grandson. Never arrived after 1 week. Promised refund AFTER Christmas. What a joke.”

Helpful Report

Posted 7 years ago

“Ordered on 12th December then spend 5 days trying to get through to customer services get told on 21st out of stock will refund you. Spent 34 mins on phone to be hung up on then a further 17mins shocking customer service from a joke of a company who don't care about your custom. If I hadn'r soent time chasing them wouldn't have got anywhere.”

Helpful Report

Posted 7 years ago

“Never got my order. Noone has replied to my emails. Noone answers the phone. Xmas present ruined. Do not order off this company. I wish i had read the reviews first. Awful experience”

Helpful Report

Posted 7 years ago

“The website allowed me to purchase a pair of trainers and a coat then 3 days later, after taking my money they sent an email to say part of my order could not be fulfilled and they would return my money in 3-5 days.”

Helpful Report

Posted 7 years ago

“Ordered on the 5th December money taken out of my account on the 6th goods still haven't been despatched and foot asylum promise to ring me back and haven't I've asked for a refund having to involve PayPal to get my money back”

Helpful Report

Posted 7 years ago

“Order placed 3rd Dec. Money taken 5th Dec by the 10th I had received nothing so I rang customer services, was told my parcel had gone awol, lady reordered for me and said would be put on next day delivery. 13th Dec still nothing rang again to be told yet again my parcel had gone awol, this time told Hermes would not be the courier they used and order would again be next day delivery !! Rang again on 15th to make sure my parcel was on its way, told they would ring me back as she wanted to speak to the warehouse to ask where my order was. I rang back over 2hours later as no one had bothered to get back to me. I asked for a refund as I had had enough of the incompetence of all involved. Have not even received an email to tell me they are refunding my account. It has cost me nearly £9 so far to speak to customer services from my landline phone which you have to wait an age to speak to someone, also on 2 occasions someone answered phone then put it straight back down meaning I have to ring back again costing more time and money,and no doubt I will have to spend more trying to get my money back. No one answers the numerous emails I've sent either.”

Helpful Report

Posted 7 years ago

“Did an online order for home delivery via Hermes on 04.12.17. today is 15.12.17 and still no delivery but money has been taken from my account! I've ordered from footasylum previously and had no problems but this was a rather large order for women's clothing and 11 days later still no delivery! Footasylum have confirmed yesterday the parcel has 'gone missing' and that I will be issued a refund in 3-5 working days! Absolute joke, online tracking with Hermes is constantly changing description and has apparently been in transit for the past 6 days! DO NOT ORDER ONLINE FROM FOOTASYLUM AS PARCELS 'GO MISSING'”

Helpful Report

Posted 7 years ago

“I ordered on 23rd of November and have not received my order . Firstly I was told it was because I’d ordered on Black Friday and it was busy !! Then told the order was lost by Hermes !!! Reordered to be told it was lost again and not reordered . No emails responding to my enquiries and 8 phone calls later it’s been handed to the refund team !! Absolutely disgusting service and told I couldn’t have a refund because it was lost and I had to wait for it to be found !!! Now I’ve got to hope it gets refunded and sooner rather than later . I’m never ordering from them again . So if you’re planning too keep your fingers crossed you receive your order 😡”

Helpful Report

Posted 7 years ago

“Absolutely fucking worthless idiots working at the footasylum outside the bullring. They have no idea what's going on. Not to mention there customer service is total AIDS when you ask them for help they give you the wrong advice and they're just dopes. One of the workers in footasylum was really rude. I asked her for something and she was so snappy. She seemed a little retarded anyways so... Basically do not buy anything from this shop unless you're certain you've checked the item 1000 times as most of there clothing is faulty.”

Helpful Report

Posted 7 years ago

“Ordered Adidas flux to be told by friends item fake!! Emailed Adidas who Confirmed fake trainers Do not use!!£”

Helpful Report

Posted 7 years ago

“Ordered 2 pairs of jeans for my granddaughter for Xmas, both pairs came back wrong size. How they think xxxs is a size 8 I don't know. I have sent for a refund, lets see how long that will take.!! Will not shop on line again after reading and hearing about this company they are utterly useless.”

Helpful Report

Posted 7 years ago

“They use Hermes as a courier and the delivery driver faked a signature (it was just a squiggly line) and then took the top for himself. My security cameras showed the driver come halfway up the drive and turn around, and I never received the top. Use the post office as a courier and I will consider using them again to order online but until they do, never again will I order online.”

Helpful Report

Posted 7 years ago

“Paid for Sunday delivery a £6.99 Its Tuesday and guess what??? No parcel. Customer services are non existent. I will be calling today for a refund and will go elsewhere. My advice - don't order anything online.”

Helpful Report

Posted 7 years ago

Footasylum is rated 1.8 based on 401 reviews