Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

Write Your review

Tell us how Footasylum made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Footasylum 1 star review on 25th November 2024

Amanda Samantha Graffham

Footasylum 1 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"My 11-year-old daughter uses her brand-new debit card to make her very first online purchase of black and white NIKE AIR HUARACHE ULTRA from FootAsylum. She pays extra for next day delivery, and waits with excitement. They come, she opens the box to find Navy Blue NIKE AIR HUARACHE ULTRA! She checks the box and the order herself, both the box they come in says Black and White and the order is correct. We are advised to take pictures, email them to customer services, then take the time, to return them via our local Asda store, and are reassured it’s a one-off error, we’re very sorry, quality control, stock error, all the right words of reassurance, which we naively believe. A second pair are ordered and despatched 2 days later. My daughter waits in the whole day for them and when they come she rips open to bag, opens the box with a big beaming smile, and guess what………? Yes you have guessed it….they are Navy Blue, with the same error, box says black and white, trainers in box Navy. With my daughter in tears, I call customer services, same thing, must be a warehouse error, very sorry, then to top this off when I ask for a refund, and with absolute confidence, and a degree of arrogance and not a jot or ounce of customer care, the customer services rep tells me I have to take them back to my local Asda, get a tracking number, and only then can a refund be given! Footasylum, not only have you lost a sale, but, a young person who is likely to but many more pairs of trainers in her lifetime and share her experience with her peers of buying from your company. I too would walk past your stores, even if it meant paying more for the same item! Treating customers with downright contempt, and making them work for your twice over error is how other high street retailers have met their demise. I would suggest to anyone thinking of buying from this company to beware, and shop elsewhere. Even if it is their error you will pay with your time!"”

Helpful Report

Posted 7 years ago

“If I could have zero I would !!!! Was contious ordering the trainers as I have never even herd of the site , did any way reading good reviews spent £39.00 pounds on a pair of trainers for work !!and they never even showed up !!! Gutted really waste of money haven't been refunded as yet .. and nearly 2 weeks later still no trainers!!! Gutted !!!! And peeved of to be honest !!!! NEVER AGAIN !!!!”

Helpful Report

Posted 7 years ago

“Awful. Absolute shambles of a company. I ordered next day delivery and the next day the courier "attempted" to deliver my parcel. In fact, they didn't even knock and just left a card saying they couldn't reach me. I was waiting by the door since the estimated arrival time and I've read numerous reviews about Hermes saying that this has happened before where they've "attempted" to reach the customer. I called up Footasylum to have a word about the delivery service and the woman on the phone tried to blame me, insinuating that it was my fault for not hearing the door. I was by the door all day. She wouldn't blame Hermes but instead put the blame on me. Absolutely disgusting way to treat customers. I will never use Footaslyum again and will never recommend it to anyone I know.”

Helpful Report

Posted 7 years ago

“Have made two purchases, one in store and one online. nothing but problems. Instore purchase had a faulty pair of air max and terrible customer service, second purchase on line and the delivery address followed the billing address even though i filled out a different address for delivery..... simple things causing customers big problems. i know have to wait 3-5 days to receive my money back before odering the shoes i want. Gave them a second chance but...........”

Helpful Report

Posted 7 years ago

“The manager at merry hill very rude using bad language infront of my child my other half sed theres no need to talk like that when children are about he sed well fuck off out my shop if you ant happy will never use ever agen”

Helpful Report

Posted 7 years ago

“The worst customer service i have experienced so far. At the end of January i ordered a pair of trainers for my boyfriends birthday, after 8 weeks these had developed rips in the seams, so clearly an issue with the product. I contacted Foot Asylum with pictures and they asked me to return the trainers to their address for inspection. I returned the trainers royal mail recorded delivery the following Monday. It had been over 2 weeks and I still hadn't heard anything so I contacted Foot Asylum, they asked me to provide the tracking number so they could locate the parcel. I provided the tracking number and they informed me that this was not a tracking number they would use. Confused, I explained that no this wasn't their tracking number, as I had been told to return the trainers using my own method of postage. They then replied to me telling me that there was nothing they could do as I had't used their returns form. Again confused, I emailed them saying i was never once advised to use their returns form and was told to use my own method of postage. I asked why I had been advised incorrectly, the reply was that i was well within my rights to use my own method of postage if i wanted to. I tried to explain again that I never wanted to pay £8 to use my own method of postage, if i had been told to use the returns label that i already had then i would! They then replied stating again that there was nothing they could do as i hadn't use their returns form. I am absolutely disgusted with this, if i was informed correctly in the first place i wouldn't be in this position now. I can't believe the service I have received and will never be using foot asylum again. I believe they purposely didn't tell me to use their returns label so that they were not responsible should my parcel go missing. I have time and time again offered to send proof of postage so that they can see i sent it, however they are simply not interested as their returns label wasn't used. I now feel awful as my boyfriend has been left without a pair of £100 trainers, that were faulty in the first place and foot asylum have seen pictures of this, and I am unfortunately unable to replace his birthday present. Never received such awful customer service in my life.”

Helpful Report

Posted 7 years ago

“Customer services on the help line were totally useless. Bought a Nike jacket online. When it came it had a faulty zip. Told to return the jacket and a replacement would be sent out in 28 days if they verified it was a genuine fault. Ridiculous!!!! Took in to store whee I received a much better service.”

Helpful Report

Posted 8 years ago

“Ordered a pair of Adidas from footasylim.com , wanted to return this as the colour was different from what I see online, went to footaslum in silverburn to return, but the store manager refused to accept the return as she said it looks not original! She changelled me with the wrapping tissue paper within the box is a black wrapping paper, normally it a white clear wrapping paper. I asked her to phone up your warehouse as this is exactly what I received. After a phone call to the warehouse she insist to accept the return, and said the pair of shoes looks fake as well to her. So, after all , footasylum online can be selling fake? The attitude of that store manger was not that nice either, I then asked for her name for reference as I'm going to phone up the online customer service regarding on this, she refused to give me her name and said, just say store Manager, there's only one store manager in each store! I was just speechless and have no choice but left the shop.”

Helpful Report

Posted 8 years ago

“No customer service no attention to who in store,just a general don't care attitude.Will never shop here ever again whoever owns company needs consider what going on in their stores and sort it out.”

Helpful Report

Posted 8 years ago

“1.49 out of 5 says it all! They only get that high because the minimum score is 1. Could bang on about their service levels, but better things to do with my time.No retort by their management, reflects the insolence of the owners of this company, my prediction, this company won't be around in a couple of years!”

Helpful Report

Posted 8 years ago

“I had the most horrible experience with this company, not once but twice! They are unreliable and part of the staff I spoke with are absolutely rude! The company does not fulfil the delivery standards ( never on time), wrong orders and finally can't update/keep customers informed of what is going on with the orders, specially on such as busy periods like Christmas. I will never EVER shop with Footasylum anymore! Very poor service, very desapointed.”

Helpful Report

Posted 8 years ago

“WARNING TO ALL: Please dont purchase anything from these people. Ordered a jacket for my son in law for Christmas, took the money of £80.00 plus a special delivery charge and then received an email day later saying out of stock. Offered me 10% off my next order ( Insult!!) plus free delivery. ( Free delivery comes standard anyway unless you need the item urgent whereas an additional payment will be made for postage. lLets wait and see how long they take to get reimburse. I just wish i reviewed all there comments earlier as i would not have gone with these people.”

Helpful Report

Posted 8 years ago

“Ordered shorts from UK to get delivered to Australia in early November. Wondered why it was taking so long, checked the tracking and it said tried to deliver 5 times and left cards in post box. Strange never got 1 card in post box! Rang UK and spoke to Jess ( she should not work with humans) terrible customer service, wanted me to find out about delivery company (how do I know!!) and chase it myself!!! Unbelievable! I have now emailed them 4 times and still waiting for my shorts, no-one has actually updated me with an answer. Maybe they'll come after xmas! Never again The director of this company seriously needs to see where his company is going wrong. It's not difficult to provide good service, it's not super technical! One is not amused NB yes this is a real customer from Australia and this is really what has happened”

Helpful Report

Posted 8 years ago

“Ordered trainers, didn't get a call, even went into store, sales assistant was too busy gossiping to even take my name to check status of order. Emailed customer service, even worse service. Finally pick up trainers in wolverhampton to receive even more crap service. Avoid at all cost. GO Jd Sports.”

Helpful Report

Posted 8 years ago

“Awful! I approached a staff member and asked her to get me a pair of shoes to try on and she took the shoe and completely forgot about it, I had to wait 20 minutes and after waiting I ended up lining in the till que to ask where my shoes were because every staff member was busy. I seen another staff member bring out the pair of shoes I asked for and after calling her several times she still walked off! I had to walk after her to the other side of the store to then see that the same pair had been given to another customer. I asked her where my pair was and she said she'll get it right away, after waiting nearly 40 minutes this time I asked another team member twice for my pair of shoes and the recent female staff walked past and said "have you got your shoes yet?" I said no and she got back on the case. Waiting another 10 minutes I had the pair of shoes I wanted but this time the size was wrong and they had to go looking for the right size around the back of the store, waiting yet again the male staff towards me and said they only have one pair and it was one size bigger than the size I wanted. After waiting longer than a hour, looking stupid infront of other customers walking past me. I have always loved this company because I have always shopped online and this was the first time I've been to a footasylum store and it was honestly the worst shopping experience of my life! Customer and meant to be comforted and cared for not humiliated and have their time wasted! I understood that they were busy but I seen customers walk and 2 minutes later go out with their products just don't understand what was wrong with this situation to have caused this tragedy. This specific store is located in Lonfont Westfield Shopping Center, would recommend others to not visit this store because the employees there are bringing footasylum reputation down and I 100% agree there is others that have been through the same situation.”

Helpful Report

Posted 8 years ago

“They are the worst! I ordered something 3 weeks prior and my package hadn't moved from their DPD shipping for over 2 weeks and they never even noticed. They said there was an error on the parcel info yet they never would have known Or done anything had I not emailed them. Shop at your own risk”

Helpful Report

Posted 8 years ago

“Customer service is a joke! Tried to exchange a pair of trainers for a different size and it took 6 weeks and 5 phone calls before they actually sent me the new pair!”

Helpful Report

Posted 8 years ago

“In the past 3 orders I've made with foot asylum, you can guarantee the next-day delivery you pay for is a waist of time.. And now they've lost one of my parcels and have to wait 5 days for them to do anything. Pathetic!”

Helpful Report

Posted 8 years ago

“It has been 3weeks ans still I don't have the item ! Don't order international”

Helpful Report

Posted 8 years ago

“Will never use footasaylum again!! I ordered a pair of shorts with next day delivery. It's 3 1/2 weeks later and I still haven't received them. At first it was problems with the courier but for the last week I've had very little response from them. They offered me a refund which I accepted only they haven't given me the refund and just reply to emails saying "management are dealing with the problem" a very very unprofessional company”

Helpful Report

Posted 8 years ago

Footasylum is rated 1.8 based on 401 reviews