Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 270 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."

Laura

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a used 2015 Ford F150 in 2020. Bought the "bumper to bumper"/"full coverage" extended warranty. One year later, the drivers side catalytic converter went bad. Apparently my warranty doesn't cover catalytic converters. Very bad service and company for selling a scam to people.”

Helpful Report

Posted 3 years ago

“I have a 2018 been in shop more then on rd had multiple major repairs done 1 month away from being able to file for lemon law now I have to be stuck with this pos and will never buy another one ever.”

Helpful Report

Posted 3 years ago

“After 90 days back and forth on several dealers in California they can't fix my 2016 ford transit 350 HD ,and they promised to lemon my car but they didn't,I love my fords trucks but not any more ,I want sale all of them and move back to Chevy because at least they care about customer safety and life,I was losing my life because of the junk ford cars and almost crushed by a 18 wheeler truck in the freeway,I stuck with my junk car in middle of freeway 3 time , but they didn't care about anything , just get people money,I call customer service ,and beg them for help but didn't happen,if someone from ford Company read this or hear my voice feel free to contact me I need help ,”

Helpful Report

Posted 3 years ago

“Purchased a new 2017 Ford Explorer and the paint started peeling off the front hood in 2019. The dealer acknowledges that the cars were not primed properly. And there has been a lawsuit. Ford Motor company's response."There are no active programs at this time to repair the auto" The worst customer service correspondence I have ever seen. And it appears to be a cover up that the company does not want to address. This car has been kept in a garage and has never been in an accident. Save yourself the time and stress of dealing with a company that has ZERO customer service.”

Helpful Report

Posted 4 years ago

“Ford took my fiesta in for repairs under warranty. They spent a week with it no word on what was happening. I called and they told me they needed it for a further week. They offered me a rental car .the company they use thrifty car hire are rip off merchants. They told me there were scratches on the alloy wheels when they dropped the car ,but days later told ford I did them .have looked at reviews for them and they do that all the time to customers. They wouldn't return my deposit and ford have been no help .I cant believe ford use such a bad company they should be called shifty not thrifty .I am now having to go through small claims court to get my money back .”

Helpful Report

Posted 4 years ago

“Booked a ford in for diagnostic, booked for 8 am today, approx one hour job, 4 hours later both service staff confirm its in the work shop and the mechanic is still plugged in working on it, i wait outside with my partner and spot our car in the rear of the car park, we wait another 30 mins watching it eagle eyed, we go back in, ask how the car is doing, they confirm its still in workshop been worked on, "so many faults" i ask for the manager, told no, i ask again stating ill call the police if needed, service manager comes out i ask again where the car is he points in opposite direction, states still in garage running checks, needs more time, i finally after 3 different people stating they are working on my car and with a witness point to my car at rear of car park, he hands back the keys and tells us to leave!!!! Caught them out big time, who else have they done this too! Been in the motor trade 25 years, unbelievable behavior, also to add they refused toilet use after 1 hour drive to them at 8 am, refused use of chair after been walking and standing for 4 hours waiting for them!!!. Update, Police advised go trading standards. I suggest people rig their cars with hidden cameras!!!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THEIR ONLINE BUYING CLICK AND COLLECT FEATURE, WE ARE LEFT 2 WEEKS LATER WITH A MOUNTAIN OF STRESS, A CAR WE BOUGHT HAS A MAJOR GEARBOX FAULT ON THE FORECOURT AND CANNOT BE SOLD TO US AND THEN TO TOP IT OFF WE HAVE TO WAIT FOR THEIR SYSTEM TO REFUND OUR FULL BALANCE WHICH COULD TAKE 10 DAYS!! WORST BUYING EXPERIENCE WE'VE EVER HAD.”

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Posted 4 years ago

“Ford continued to delay a warranty repair on my car for months. Until coincidentally, I managed to get hold of an internal email from Ford showing that she was deliberately opposing the repair. The internal document outlines Ford's policy to postpone warranty repairs for as long as possible, along with a list of possible excuses for their dealers. Only after the intervention of a lawyer was Ford willing to repair my car. Customer service 0/10 - so far my worst experience with a company ever.”

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Posted 4 years ago

“My sat nav stop working after 3 years, funny thing is it's working in other countries like France, Germany, Holland,Belgium, Poland UK is the only country where is not working. So we went to Ford show them the proof on video like there is no problem outside UK. All tot Car was still on warranty Ford wanted me to pay £190 for them to check. According service man that could be antenna connection under the roof. We had Peugeot which get us 230 000 miles and never let us down. I WOULD NEVER RECOMMEND FORD CARS. IF YOU HAVE FORD AND YOU HAPPY YOU MUST BE A VERY LUCKY.”

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Posted 4 years ago

“My vehicles engine lost power my local Ford store in Chesterfield said if I did not have my servicing with them they refuse to do the car under warranty, they will not diagnose the issue they just want to drop a whole new engine for £6500, I have full service history with a trusted garage and I only bought the car for £7000 I was told to pay or go away”

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Posted 4 years ago

“My experience of updating my sat nav was a joke the instructions are as clear as mud and the customer service staff a waste of time. Local dealer as good as useless unless you pay all the time shame we have a fleet of vans be buying VW from now on !”

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Posted 5 years ago

“Feeling completely ripped off Feeling completely ripped off. I was enjoying my brand new Ford Fiesta Active. That is until the service warning and oil change came up 6000 miles early. The dealer said it was a mistake and said to take it in. So I joyfully took it in to get sorted only to be told that it was due for a £250 service, 6000 miles early and that it was not a mistake. What a total rip off. That means if every 18000 mile period I loose 6000 miles its going to cost me a small fortune in additional services by the time the car is even paid for. Totally and utterly ripped by Ford, I have gone for loving to hating this car. I will never ever buy another Ford or ever recommend them again. As a driving instructor my pupils often buy cars that I have been teaching in - I will 100% be warning them of this issue and how this con seems to work. If you want value I would recommend avoiding Ford at all costs.”

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Posted 5 years ago

“Con artists, avoid!!!!!!!! If I could give minus stars that would be a better review. Quoted me £700 to replace a unit in car, I was travelling for weekend so took it to my local Ford when I was home. Another Ford dealership were able to fix software for Nothing! That's right, tried to con me out of £700 for work that was unnecessary. They should be ashamed of themselves! Disgusting!! AVOID AVOID AVOID!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Terrible company, took car in for a service and update. Nearly five weeks later car still not sorted, finally got it back still not updated so not fixed. To top it all the front of my car has been DAMAGED whilst in the garage. Would not recommend Ford customer service either as when we contacted them they didnt want to know, could not help us and had no information on my car. I would never take my car back to Fords in Speke ever. So disappointed in the whole experience and my car is still not fixed and is now damaged.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Non existent Customer care. After 14 calls and an email over 3 days I walked in to pick up my car (expected service an MOT) that had a host of problems, not repaired, that I was never told about - went to an independent dealer. This following the year prior where my car developed a 3 panel scratch which needed respraying after a service.”

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Posted 5 years ago

“If I could leave no stars would be correct for ford customer service. I have a new ford fiesta diesel when the air conditioning is on every 11 seconds it hisses and lasts 6 seconds while it does this the engine looses power like using an exhaust brake on a truck and ford technical claim this is a characteristic of the car so I would advise anyone wanting to buy the new fiesta DON'T bother look for a different manufacture with a car same size.”

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Posted 6 years ago

“e have several ford commercial vehicles (ford fleet customer) which are less than 2 years old. One of which deveoloped a fault and switched to limp home mode 100mls from home. We phoned the local dealer to be told it would be 13 days before they could look at it. Phoned a number of other dealers all of which were between 10-14 days before they could diagnose the issue. Given we are a company and this is a van we need it on the road and obviously can't wait 13 days with a warranted ford van out of action. We phoned ford customer service to ask about options. The answer 'speak to the dealer' we explained the situation with the same answer i.e. nothing to do with Ford, we need to phone around the dealers to find out when they can diagnose the issue. Good bye. Absolutely no customer service at all. They wouldn't tell me the location or contacts of dealers. Basically appalling service with the main focus to divert everything to the dealer. Wondering where to go from here I phoned the main dealer (where we purchase the vehicles from) and asked about options, the answer again, drive it in limp mode to them but it would be a minium of 10 days before diagnosis. No replacement vehicle is available until they diagnose the issue and a replacement is only provided on the basis that it is a warranty fault. Basically we are on our own. Managed to get it to a local garage who kindly ran a diagnostic (10mins) which highlighted a low turbo boost fault which is a warranty issue. i phone ford again, the answer: as the fault had not be diagnosed by a registered dealer they wouldn't recognise the issue and can't help, speak to the dealer. I am not sure what the point of having a 'customer service' is if you are not going to provide any customer service at all, even a basic service would have been something. We will obviuosly look elsewhere for future flleet vehicles.”

Helpful Report

Posted 6 years ago

“I own a Ford Transit Courier.. Its a 2015 1.6 TDCI 95 PS Trend Metallic Blue, I purchased this vehicle with 1800 miles on the clock, 900 miles later the Offside driveshaft seal on the gearbox went, i had the major service and the seal was replaced under warranty, upon popping the bonnet i could see the Airbox hadn't been secured into its support clip and one of the Bonnet Stops hadn't been located into its recess, basically it was loose in the engine bay where it could have potentially caused a lot of damage had it have fallen into the pulley system, another 400 miles later and i started getting clutch whoop, i had it booked in for an inspection and when i booked the vehicle in i asked for a courtesy vehicle to which that replied no problem, when i turned up on the day there was no courtesy vehicle for me, i was greeted by a receptionist who told me there was no courtesy vehicle for me and which point she turned round to alert the Service Manager, without going into detail a few words were exchanged and a form was mentioned, at which point she swivelled round on her chair to face her computer screen, sighing as she did, i have to say it wasn't her fault there was no vehicle, but that was what i was greeted with when i walked in, i also had a television blaring in my ear which is hanging on the wall of the commercial service centre reception right next to the desk which was making it hard to understand exactly what a Head Technician and The Commercial Service Manager was saying, both were sitting in a little office off the main reception and despite me alerting them that i couldn't hear them properly which i told them 3 times, none of them could be bothered to get up off the chairs they were sitting on and come over and speak to me so that i could hear them.. Eventually i got the jist and i was asked to drive the Head Technician around so that he may hear the fault, i advised them as i had done when i booked my vehicle in that the whoop noise would only happen when the engine reached its optimum working temperature and that travelling from my home to your company would not warm the engine sufficiently enough to induce the fault, if they had have told me at the time i was booking the vehicle in for this particular fault that i would be driving the Head Technician around i would have made sure the engine was at the optimum temperature so it would have displayed the fault, i also wouldn't have bought my Wife along as we had to nip off after dropping my vehicle at John Grose Ipswich, i'd had enough at this point as they were very rude and everything i had experienced up to this point had shown me that they were not interested in me or my vehicle. I voiced that i was unhappy and that i shouldn't have to feel like i was a pain in the backside, i promptly left and drove home, i was furious, i then phoned John Grose Ipswich HR Department where upon the phone was answered by Alice Randel who is a PA to the Directors, i told her what had happened and then i was called back by Steve Syrett, the overall Service Manager, they sent out a Technician who i drove round and he diagnosed the fault, they left me with a courtesy vehicle and took mine vehicle away, i recieved an apology from the Commercial Service Manager and from Steve Syrett, long story short apparently they fitted a new DMF and Clutch, the whoop isn't there anymore and the clutch does feel better, before these components were supposedly changed i also used to get a lag when i released the clutch from changing gear which caused the vehicle to rock back and forth ever so slightly, it also supposedly had a PCM update...I digress...So another few hundred miles later and the same Offside Driveshaft Seal goes again, back in for a new one, no roughness found on the driveshaft and the recess on the gearbox where the seal seats is fine etc. I did have certain concerns about the ford 1.6 TDCI which Steve Syrett told me i need not worry as my vehicle was a 1.5..I must add at this point that John Grose Ipswich's computer system had my vehicle as a 1.5, i have proof of this too but Steve Syrett used to be a Master Technician before Becoming a Service Manager and i had been speaking to him about my 1.6 TDCI and the various faults they have with that engine many times previous, i must also add that of December 2016 they have ceased production of this engine, so he is telling me it is a 1.5 so i needn't worry, words fail me at this point as i type this, unbelievable, i advised him that the door plate states it is a 1.6 and that Ford Etis shows this too, he took a look on Ford Etis and confirmed it was correct, previous Master Technician at work there! Having had a previous Major Service at John Grose Ipswich i then rung the Commercial Servicing to see if they had put the correct engine oil in as my vehicle was listed as a completely different cc on there system, they said the 1.5 and 1.6 Models in my year shared the same oil, at the time the second Driveshaft Oil Seal failed i mentioned to Steve Syrett that i was experiencing a weird smell in the cab and that i had a rattle at idle, i was told this was the injectors learning after the Drivetrain PCM Update, to his credit he got my vehicle in got the seal changed supplied me with a courtesy vehicle at the time and got my vehicle back to me in a day and in all fairness he was never rude, nothing however was mentioned about the smell in the van and i had become frustrated and had quite literally had enough with everything going wrong with it, work was carried out under warranty but getting them to give me good service etc took me having to complain on more than one occasion, a position i should not have been subjected to, my van at this point had only covered 2900 miles, minus 1800 of those though because that was what was on the van when i purchased it, however i'm not one to go away, so i explain that the smell has not been addressed and that the rattle is still there, i left a message with Alex for Steve Syrett who was unavailable at the time, Steve Syrett advised me himself to ring him if there was any issue with my vehicle, i never received a phone call back, i complain to HR AGAIN and Steve Syrett phoned me shortly after saying he didn't put my name to the issue, what a feeble excuse, i advise HR iv'e had enough and i want to take the matter further, it is arranged and Steve Syrett has a meeting with Alister Leith Managing Director of John Grose Ipswich about my vehicle, i must say that at no point did anyone show that they really cared about the hassle i was having with my vehicle and the inconvenience caused, it was just a case of we are fixing it so...I have also met a few rude people on the way, verging on bullying and i am a little worried as it is a lot of faults for a vehicle so young with such a low mileage, it doesn't bode well for the future mechanical life of this vehicle, i can only hope though! So getting back, i received a phone call from Alister Leith Managing Director of John Grose Ipswich who was rude and condescending from the outset, he also never had a clue about what i had gone though even though he said he was aware of the situations past and present when i asked him, as i spoke to him more it became clear he didn't have a clue, he called me a liar, i was incensed by this and then he said he didn't say that, this was prompted by me telling him that i had spoke to Steve Syrett previous about the smell in my cab and this had not been addressed, well in the meeting Steve Syrett had apparently said i had not said anything about this until the day i had complained to HR again, he had either forgot or was covering his own backside, i had mentioned it previous to Steve Syrett, so basically that is why he called me a liar, Alister Leith accused me of calling his staff liars...I'm flabbergasted he even said that. I asked Alister Leith if they recorded there phone calls, he replied randomly, i said well maybe listen to them and with any luck you'll hear the conversation i had with Steve Syrett about the smell in my cab which he is denying ever took place until the other day, Alister Leith should really take a course in Complaint Training as he made me feel that everything i had gone through was my fault, i was unreasonable to complain and that vehicles have warranty's for reasons such as i had experienced, and he said that he doesn't feel that they can live up to my expectations, do you believe this guy! at no point did he say sorry for everything i had experienced and gone through or even address that he understood how i must be feeling due to this, i'm afraid he is no different from what i have experienced all the way through, maybe the attitudes are a knock on effect coming down from the top, he also said that the rattling was a characteristic of my engine, again one i might add wasn't there before! when i asked Alister Leith who had said this he got even more funny and told me he doesn't have to give me that information, i told him i had a right to know to which point he told me Steve Syrett had told him, i couldn't believe it, Steve Syrett never said that to me and i was told it was the Injectors learning and it should clear up in a certain mileage, which it hasn't, so i just though at this point these lot are back stabbing liars, i proceeded to tell Alistair Leith that to put the burden of the bad service i'd received and the rudeness i'd encountered was not my fault, and indeed i would have though a Managing Director would be concerned that customers were being treated badly, he then said they would buy the vehicle back off me, effectively he said that meant i have had use of a vehicle for free and i could then go elsewhere!, i told him i felt insulted, he replied that most people are happy with that, to which i replied what have these other people gone through then to be happy to take the money and run, he then accused me of twisting his words!!”

Helpful Report

Posted 7 years ago

“2 month old Ford Ranger Wildtrak, the windscreen wiper motor failed, Told by Ford they have none in stock and do not know when they will have any in and the vehicle is unsafe to drive, they said it could be a week, could be 2 months or more before the part comes back into stock, this vehicle plays a crucial part in my business as I use it for towing, Ford would not provide me with a replacement vehicle I could tow with and told me to find my own, which I have done at a cost of £420+vat per week, Ford have said I can claim the money back, but have said it is subject to a review and would be some weeks before I could see any money returned. I have so far been in a hire car for four weeks now with still no replacement part in sight. I would advise anyone buying a Ford to think very carefully before purchasing, I think the reviews on this site speak for themselves.”

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Posted 8 years ago

Ford is rated 1.5 based on 270 reviews