Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 270 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."

Laura

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Start off by saying that I have been a ford customer since I was 18 years old. I am 62 now. I recently purchased a F150 XLT bought the Platinum extra warranty. about 20000 miles started getting a noise that sounded like the beginning of spark knock. It has a 5.0 engine. I had them check it out and they said they found something and changed a part. Went in for my next service with same noise and they said to run a higher octane fuel. I did that till the next oil change, still did not work. They looked at it again and they said that Ford put out a bulletin that the 5.0 has a noise at low acceleration that sound like a typewriter. THATS NOT GOOD. Salesman told me if it gets worse bring it back in so I did. they give me a print out stating there is nothing that can be done. I came home and called ford customer service and they opened a ticket and told me to take it back, I did and when I got there the service manager came out and said Ford was suppose to call me off and say that there is nothing they can do again. Ford can do something about this since they know that it is not right. they said all 5.0 motors have this issue. I don't know about you but I did not pay 46000 dollars for a type writer. Ford if you would like to talk about this and change the mind of a true Ford customer you can call me off of the case number you give me 44673783 or don't call and have a very unhappy customer. Best advertisement is word of mouth.”

Helpful Report

Posted 1 year ago

“2019 Ford Edge has been in the shop for a month and a half so for. Transmission problems. Don't know when my car will be fixed. Will not provide a loaner car...month and a half! DO NOT BUY A FORD!”

Helpful Report

Posted 1 year ago

“Love my Ford Escape! The service and assistance from Robbie at Rivertown Ford, in Columbus, GA, with the help of Corri Embry from Ford Corporate, has been extraordinary! The dealership worked so seamlessly with the corporate office, they were able to handle any requests or concerns with ease! None of this would have been possible without the care, guidance, and assistance of Corri Embry. Both Corri and Robbie made sure that everything flowed smoothly, and that I was back in my Ford as soon as possible. A BIG thank you to both Corri Embry & to Robbie, and all of the folks at Ford!”

Helpful Report

Posted 1 year ago

“Our 2010 Ford Fusion is garbage. $3000.00 to partially repair rusted out sub frame and steering components. $2000.00 for the replacement of rusted out gas tank. $750.00 to replace corroded radiator and transmission coolant lines -(twice). Disputed recall for faulty brake ABS failure- $750.00. Transmission oil and reflash needed often. Broken power drivers seat. Entire body of car rusted out to dangerous levels. The only good thing is the Mazda engine. I'd try to get help from Ford but it is a fools errand. They don't care about their garbage products. They will turn their backs and deny. This is my fourth Ford, stupid me. I'll never buy another Ford disaster.”

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Posted 1 year ago

“If I could leave less than one star I would. American made POS. 85k F150 and Fix Or Repair Daily is the theme. Only American made car I have all others (6) are foreign and they work great. Last one trading in after 1 year on new Toyota. Done with American garbage trucks. No quality no concern just greed and poor engineering and quality.”

Helpful Report

Posted 1 year ago

“Disappointing Experience with Ford’s 7.2kW Generator Rating: no stars! I recently purchased a #Ford F-150 Powerboost truck with high hopes of having a reliable 7.2kW generator to power my house during storms. However, my excitement quickly turned into disappointment as I discovered that Ford’s generator setup was far from what I expected. First and foremost, the marketing hype around the 7.2kW generator was misleading. #Ford promised a seamless solution for powering our homes during emergencies, but in reality, it required an entirely different setup, leaving me unprepared and frustrated. The lack of clear information and guidance from Ford was deeply disappointing. Moreover, the cost of this supposed generator included in the truck’s package was significantly higher than a traditional generator available in stores. Had I known this beforehand, I could have saved thousands by opting for a standalone generator from a reputable brand. It feels like Ford deliberately kept this information hidden to boost their sales. To make matters worse, when I reached out to Ford’s customer support seeking assistance with the setup, I was met with vague answers and unhelpful responses. It’s disheartening to experience such poor customer service, especially when dealing with a substantial purchase like a vehicle. In conclusion, my experience with Ford’s 7.2kW generator has been nothing short of disappointing. The lack of transparency regarding its requirements and the inflated cost compared to store-bought generators are concerning practices. I urge potential buyers to conduct thorough research and consider alternative options before relying on Ford’s promises. #Ford needs to address these issues promptly and provide clearer information to their customers to prevent further disappointment. Please note that this review reflects my personal experience and opinions based on my interactions with Ford’s products and services. But I am also very glad that I only leased this vehicle and at the end of the lease will definitely turn it in and go buy a Toyota.”

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Posted 1 year ago

“We have been having trouble with our Ford explorer since November, the dealership had car in shop 6 times, telling us it was fixed, not. Contact ford corporate, they said they have our back, lol, not. Car still not fixed. Paying for a car we can't take on vacation, there solution, we'll give you $40 day for rental, lol it's $120 day plus mileage and miles. Ford don't care!!!!!! I know thousand people, some in Mexico, Germany and France, plus all over usa, I'll be letting them know what's going on and don't buy a ford. Got paperwork of all work done. Sure people on Facebook would love know this.”

Helpful Report

Posted 1 year ago

“Car hasn't been repaired in over a month! No inner/outer tire rod, multiple issues remain un-repaired, the vehicle is unsafe to drive and ford has done nothing in the way of getting me a loaner vehicle in the interim. Worst car manufacturer in my opinion.”

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Posted 1 year ago

“I've been waiting to order a Ford Maverick with plug in hybrid AWD for 2 years. And now your not coming out with one this year in2024. I'm fed up with Ford and I'm not ordering anything else from you guys. You brag about electrified the hole fleet, will you came up short. I'm done with Ford. By Mike Davison Lower Sackville NS Canada”

Helpful Report

Posted 1 year ago

“I own a 2020 Ford Explorer with 69,118. I started to experience the ever so common transmission issues associated with this vehicle. Specifically, a very hard shift between 7th and 6th when down shifting. The powertrain warranty expires at 60,000 miles. After completing some research, I've learned this is a known issue with a Ford issued service bulletin for 2020 Explorer/Aviator vehicles produced prior to 19 May 2020 and equipped with a 10R60 transmission. This may be caused by the A clutch piston return spring snap ring becoming dislodged. After spending $150 to have the local Ford Dealer diagnose the issue, their findings are issue my mentioned above. The fix is either an overhaul of the transmission or replacement which the dealer quoted me between $3,500 and $7,500 pending the fix. After contacting Ford Customer Relations, I was told my vehicle didn't qualify for any Ford assistance programs. I then escalated my complaint to a supervisor who informed my of the same decision and response. When asked what the criteria are to qualify for a Ford assistance program, I was told that information is proprietary and couldn't be shared. The supervisor also shared that as a last resort for assistance, I could write a letter to Ford. I'm guessing this option isn't worth the cost of a stamp. I believe the only option to resolve this type of issue is through strength in numbers. Ford owner with this issue need to bad together and form a class action suit. Is anyone aware of such a suit and how can I participate?”

Helpful Report

Posted 1 year ago

“2022 F150 25k miles, been in shop multiple times, now my AC already went out. Never offered a loaner even though I bought the highest ext warranty! My advice is to avoid Ford trucks!”

Helpful Report

Posted 1 year ago

“Ford management refused to stand over a 2 year old Ford Ranger vehicle. The issue is with Ford in Wolverhampton (not Navan where vehicle was bought, the people in navan are good to deal with) who will make every effort to not stand over a vehicle when they should. I would say buyer beware as your warranty is not worth the paper it is printed on with ford. Ford will try to avoid repairing failures under warranty by any means possible and cannot be trusted- Advice would be to go anywhere but Ford, unless you have money to burn. A shocking experience of trying to create reasons to avoid responsibility. The guy on phone seemed to understand that Ford should be resolving an engine failure but reverted to stating that 'management will not be helping you' as a stock answer. When I asked could I speak to management he told me that I would have to go legal if I wanted to question this. Its a shocking way to deal with someone who simply wants a vehicle repaired when its engine fails for no reason! My preference is not to leave reviews and i would prefer to delete this if the ford people in Wolverhampton showed any reasonable attempt to be fair. Edit, 2 weeks later. Still no effort to help despite multiple attempts with dealership, with customer service and with ford in Wolverhampton. These are people that will not help their customers even when they should.”

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Posted 1 year ago

“The last 20 years I have owned seven Ford products, 01 Taurus, 02 Taurus, 2- 05 F150’s, 17 F150, 20 F150, and currently driving 23 F150 I will keep my review short and sweet: I have never been disappointed with a Ford product, every model gave me reliable, safe transportation, with minimal maintenance expense. I don’t think you could get me out of a F150 Don’t take one for a drive if you don’t plan on buying one!”

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Posted 1 year ago

“I brought my 2021 Ford Explorer to Havana Ford in Havana, FL due to a rattling sound that sounded like it was in both in the driver and passenger doors, turned out to be the UNDER ENGINE SHIELDS that were loose (I stress these are UNDER my car). I had to pay for this replacement being the 2 different extended warranties I have don't cover this issue - oh of course not!!!!! . I called Ford Corp and filed a claim. I had to inform them what needed to be fixed and asking how am I responsible for this issue that is UNDER my car, not to mention I had the car for 1 year, why is this something I should have to pay $300.00 out of pocket. I received a call back after filing a claim from a Nancy Peter w/Ford on 2/8. She stated she couldn't refund me the money, but offered me free oil changes and tire rotation for 15,000 miles or 3 years all I needed to do was email her my receipt for the fee I was charged. On 2/8, emailed my receipt to Nancy and was told I would get a call from her within 10 days of sending my receipt to her, which was on 2/8. I never received a call back from Nancy 10 days later. I sent her a follow up email on 3/16 - no response!. I called the 800 # and got another repo who got me the supervisor that was on the floor that night, Antionette. As we were on the phone Antionette wrote up and email to Nancy and Nancy's supervisor asking for an update from our 2/8 conversation. Per Antionette she will call me back with an answer within 72 hours. Well no CALL BACK from Antionette, Nancy or Nancy's boss... I sent another follow up email to Nancy on 3/20. Yes!!! you guessed no call back or email back from Nancy... 2 days later I called the Ford Corp hotline again and got anther rep on the phone who would put a request into Nancy and Nancy's boss to call me with an update --- HMMMMM NO CALL BACK!!!! I called Nancy on 4/10 and she finally answered her phone and I expressed my disgust on her not getting back to me. I asked for her supervisors name and email and Nancy refused to give it to me and she would be a request in to have her boss call me -- HAHHAA still no call from her boss... this issue was handled with no care on the end user. Nancy Peter your customer service skills are horrific and you need to be retrained to do your job correctly and so does your boss whomever she is... Ford you need to retrain your CS/Claims teams and their superiors... I'm very disappointed lack of caring.”

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Posted 1 year ago

“I have a 2017 Ford 150 which needs a new valve cover. I took it to Phil Longs Ford Chapel Hills in Colorado Springs in January 2023 and at which point they said they order a new one. I have called about every two weeks and 3.5 months later I still get th same answer, which is Ford is backlogged and they can give me know estimate of when one might arrive, if ever. After 4 months I find this ridiculous and it speaks very poorly of Ford. For the most part I've been happy with my F150 and until 4 months ago planned on purchasing a new 150 at some point. After this experience I'm now considering a Dodge or Chevy for my next purchase. Can anyone at Ford help?”

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Posted 1 year ago

“Do not order parts or accessories from their website. Customer service and reps are not helpful and the worst people to deal with.”

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Posted 2 years ago

“My daughter moved out to California and leased a car on her own. Bought it at our suggestion after the lease ran out. Paid top dollar for the car and an extended warranty. The car was in the dealership before the warranty ran out and now the dealership wants to return the car with NEW DAMAGES that conveniently aren't covered now that the warranty ran out. In order to duplicate the initial problem, the technician from the dealership said he drove the car more than she did in a year and even took it home. Really? And the new issues are her concern even though the car was not in her possession? PLEASE HELP HER! Erica Silverman, Airport Marina Dealership, LA. She has a Customer Service Representative from Ford who has said all the right things but has not helped to make ANYTHING right...the dealership has had her car for over a month...they wouldn't even give her a rental although the FORD extended warranty said she was entitled to one. They could not duplicate the safety issue and insisted there were none even though she took multiple pictures of the dash messages warning her to stop immediately! Her name is Erica Silverman and the dealership is Airport Marina Ford. Please help this worried mother who is 3000 miles away. Please. Reply17mEdited”

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Posted 2 years ago

“My husband and I have owned only Ford the last decent car I owned was the Mercury mariner since then I bought a raptor which was in the shop for over 9 months rear end went and continues to have other problems . We had a 2014 Ford F-350 which always had issues we thought maybe it's old my husband bought a 2021 f350 new truck and now it hasn't even been 2 years it's dead in my driveway how is he getting to work don't know . 2 years ago my son also ordered a truck 2 years later nothing on it and they canceled our raptor bronco order when my husband call Ford they basically said there nothing they can do I'm switching to Chevy if I could give Ford no stars I would the trucks stink the dealership lie and all around horrible product and horrible service .”

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Posted 2 years ago

“Horrible customer service at dealership and with customer care. No loaner vehicles when the repair takes you 2 1/2 months. Pay for a rental out of pocket to get to work and corporate customer care says we have a program to take care of you the dealership will process for the dealer to say the corporate team always lies to customers. Ford has failed their customers by selling vehicles with faulty transmissions and leaving them in the cold without transportation for work. All corporate customer specialists give BS info and close the claim. Absolutely worthless dept and company.”

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Posted 2 years ago

“2022 Maverick rolled over to 2023. Orig date of order was 1/24/22. In September, the dealer called and stated that the Maverick will be rolled to 2023 model but all financing options from original order will be honored. My paperwork has a Cert # for financing incentives, however Ford crossed out Maverick. Dealer says, we need a new cert number from Ford. Dealer says “Ford screwing customers but not approving financing incentives “I’ve been Ford customer over 40 years, but I guess we will be looking into other car makers in future!!!!!! Maureen mobultz1@aol.com”

Helpful Report

Posted 2 years ago

Ford is rated 1.5 based on 270 reviews