Forest Garden Reviews

Name: Forest Garden
Rating: 1.45

1.5 Rating 108 Reviews

10 %

of reviewers recommend Forest Garden

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Metrics

1.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 1st July 2024

Matt Bayliss-Binks

Forest Garden 1 star review on 8th June 2024

John Smith

Forest Garden 1 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told 5-10 working days for delivery through original retailer and that delivery would be organised 2 working days before delivery date. Yesterday was day 8 so emailed asking what’s going on. Was told delivery would be an extra 2 weeks due to part shortages. I understand stock issues happen but an extra 2 weeks delivery should have been made clear earlier in the process. I have now had to move other contractors around and have incurred fees of £100 to do so. I raised this with forest garden customer services who advised I should have waited until I was happy with the delivered goods until organising further works - if this was the case nothing would get done and also defeated the point of having delivery times if they can’t be met! If they were upfront about this extra time I would be more understanding but the fact nothing was said until I chased is not acceptable. At this point the advisor did not provide reassurance and instead advised the shed could be damaged in transit which might cause further delays again! Avoid like the plague if you value honesty from retail companies! UPDATE - called them up on 10th aug following this review to organise delivery, agreed it would come the morning of 17th. Had a text to confirm this also. Now received a text at 5pm on 16th saying it’s not coming until the 19th! I am due to be going to the rugby with my dad as a birthday treat but I’m going to have to cancel due to this. This is also the 3rd piece of bad news I’ve received at 5pm - this is convenient as it’s closing time! I’ve also seen other bad reviews on here advising of bad news sent at 5pm so this must be deliberate. I can’t wait to speak to customer services tomorrow where they will advise that I shouldn’t have booked rugby tickets for a day that the shed wasn’t meant to be coming! Or Better yet they will advise I should have put my life on hold until I physically have the shed in my hands! Poor poor poor all around.”

Helpful Report

Posted 1 year ago

“The 8x6 shed I bought was very well made lots more wood than what I expected…delivered on the day and at the time they said diver very helpful with the unloading just 10 out of. 10. Thank you so much and stay safe…..”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience. The whole process has taken about two months. Between scheduled deliveries not arriving, broken parts delivered (multiple times), fitters breaking the shed, fitters not turning up on scheduled day and delivery men refusing to help remove broken parts from garden as it's against company policy. Worst part was being given out to on the phone when asked why the delivery didn't turn up after waiting for it all day. Then told that it wouldn't be delivered the next day either as they had other customers waiting for sheds. All around avoid and find another supplier.”

Helpful Report

Posted 1 year ago

“To any future purchaser, I strongly advise you to look elsewhere for a shed, anywhere except Forest Garden. I feel so strongly about this because I have never had to complain on any purchase I have made from any company before. Please don't underestimate that I have never purchased such a poor and badly made product in all my life, and I have bought many sheds in my life time. The 10 x 8ft shed I purchased from Forest Garden is a complete and utter rip-off. The one star I have given is because I had to press it to activate the start of a review, otherwise it would be minus. The marketing, the pictures of the Forest Gardens sheds on the website look great and certainly not anything like the rubbish that was delivered to me! The delivery arrived on the day they predicted and the delivery driver was polite. He did however ask to borrow a knife to cut some of the strapping on his truck so I gave him a skill knife which he promptly drove off with. The shed was very difficult to erect due to the fact that most, and I do mean most of the wood was warped, cracked and full of holes. The floor is a joke, made up of small panels of wood which creaks and bends under foot. I had to purchase 8 x 4ft ply panels to lay under them to provide some stability. I am also going to fix ply onto the inside of the shed to stop the water coming in and will probably put another layer of ply over the floor. All of this extra cost would have bought me a top of the range shed. I am quite angry with myself because I nearly always research my purchases. I really don't know how the owners of the Forest Garden company sleep at night taking money off the public for such terribly made, poor products, shame on you.”

Helpful Report

Posted 1 year ago

“Very impressed with the whole service from start to finish easy to order arrived when expected and the delivery man was very helpful. Pleased with the shed just what I was looking for perfect.”

Helpful Report

Posted 1 year ago

“I received my order about a month ago but Forest Garden still thinks it’s not delivered. Terrible tracking system!”

Helpful Report

Posted 1 year ago

“Liars Offer a delivery date then move it back by almost a month after taking the cash at the point of order. Very poor response (if any). Thankfully EBay are dealing with their shoddy behaviour. Clearly they sell product they do not have in stock but take you money as they know delivery timescales are important but they don’t have the resources to hold the stock (cash or space). What also infuriating is that they advised delivery in 5 working days and had the cheek to advise that, 3 days after order, the item had been dispatched, due 2 days later. Then they advise it’ll be a further 4 weeks!!!! - after it’s being dispatched??? What, are they carrying it up the M6??? Clowns, the lot of them and not even funny ones. Avoid this lot unless you like westerns as they are total cowboys!”

Helpful Report

Posted 1 year ago

“Blocked the road so no traffic could pass until they had finished a lengthily unload of items for the customer. Had to turn car off it took so long.”

Helpful Report

Posted 1 year ago

“Absolutely sick of getting no where with this company. Ordered a shed for their delivery drivers to just plank it outside with no notification when I was away for the week. The shed was outside getting ruined for days before I even knew it was there. Looking at the shed some of the wood was split and there was some water damage. I tried to build the shed to see if we could still make use of it and obviously it can not go together properly due to the issues I said. The roof protection was also massively broken and provides no protection the shed at all. I’ve been back and forth, back and forth for months now and still not resolved. Communication is awful and seems to be going to the extreme to avoid replacement or refund. Finally spoken to someone last week that said they would come pick up the shed and then issue a refund. Which is all fine and well but I am away until the middle of April which they got told. For someone to come today on the 8th of March and not only do they come today but they stand and are rude to my sister who is watching my house for me. Actually stood there arguing with her. She had to close the door in his face so he would go away. This is unacceptable. When are you actually going to fix my issue instead of sending round strange men to argue with women at my door. Would this be the same person who just dumped the shed in the first place. Isn’t it about time you actually did something? Maybe care about your customers perhaps!”

Helpful Report

Posted 1 year ago

“Do not buy from this company. Our shed is swarming with black mold because the coating they ensured us had been applied has clearly not been applied. We have had this shed for TWO MONTHS and it smells disgusting. The ceiling is totally damp and the company doesn't want to know. The customer service for this issue is patronising to say the least. They have outlined what black mold is, as if I don't already know. If I could turn back time and go elsewhere for a shed, I'd do it in a heartbeat. AVOID.”

Forest Garden 1 star review on 5th January 2023

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Posted 1 year ago

“Build quality is really poor, nails sticking out, rusty nails in the timber and the timber quality is poor. Structural elements have split where there is a knot in the wood across the whole of the beam. These sheds are not worth the money.”

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Posted 2 years ago

“Useless at doing things on time and caused unnecessary property damage when they finally did the work. Avoid.”

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Posted 2 years ago

“Don’t waste your time for that company. Send bike shed with broken panels, missing parts, bend parts. They take ages to replay to you. They not interesting to fixed them fault. Waiting a month and now they want to give me money back but I have to send shed back which gone be expensive. They are horrible company and very rude customer service.”

Forest Garden 1 star review on 10th September 2022

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Posted 2 years ago

“Terrible shed. Timber cracked in several places where nail gun has broken the wood. There were huge gaps and warping in several panels. It rained the day after I put it up. Despite the felt being poor quality. It did it's job but every panel was soaked through on the inside as was the floor. I rang forest who said " we can't guarantee the shed's will be waterproof". It is not fit for purpose by any stretch of the imagination. Do not buy your shed from here.”

Forest Garden 1 star review on 25th August 2022

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Posted 2 years ago

“If only I had read these reviews before I ordered! Don't get the 'professional' to install your shed. He did such an awful job and there was no offer of anything being rectified. Just basically, tough luck! AWFUL”

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Posted 2 years ago

“Would just like to say a big thank you to Nicole and Rodger from Forest Gardens for Installing my New Shed Today They did a excellent job very professional and very polite Would recommend them to anybody”

Forest Garden 5 star review on 10th August 2022

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Posted 2 years ago

“Extremely unprofessional and irresponsive company. I bought a shed, still awaiting to be installed for 3 months.”

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Posted 2 years ago

“I was so shocked to read these reviews as my experience could not have been more different. I bought a fantastic Venetian Arbour. Had a handyman to put it up in less than 4 hours. I couldn't have done it by myself as this is a sturdy, professional finish item. It is amazing and worth every penny. The company had perfect communication, super-fast delivery and the delivery driver was a blast from the past. Helped me take the parts through to the back garden and was friendly, polite and professional. The whole experience was faultless and now I can sit with a mug of tea watching the birds come rain or shine. One very happy customer!”

Forest Garden 5 star review on 8th August 2022

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Posted 2 years ago

“Ordered a shed on the basis of a 15 year guarantee and as I now know, dubious reviews seen elsewhere, in practice what we received wouldn't have latest 15 days! Positively the worst quality imaginable, and quite why Forest Gardens think it is acceptable to ship complete rubbish is beyond me. Either their quality control is non-existent, or FG are providing jobs for the visually impaired! I feel desperately sorry for anyone who orders a shed in good faith and receive in return something that is only fit for firewood. The upside and to their credit, FG agreed and honoured a full and complete refund. Nonetheless, something of a frustrating experience and now having to wait for a replacement (from another company) to be delivered in September.”

Helpful Report

Posted 2 years ago

“Like earlier reviewers, I would NEVER buy from this company again. To say the wood is flimsy and only fit for firewood is an understatement. Warped panels, loads of nails not hammered in, huge gaps at the corners and at roof and floor level. Had to go and buy more/longer screws, wood lengths to seal gaps and 3 tubes of sealant to seal at roof and floor level. In 40 years we have never bought a worse shed, and we have bought quite a few. Feel completely ripped off and would have returned but a new summerhouse was being fitted adjacent to the shed a few days later. Our recommendation- STEER CLEAR of this company!!!”

Forest Garden 1 star review on 26th July 2022

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Posted 2 years ago

Forest Garden is rated 1.5 based on 108 reviews