Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.22

4.2 Rating 133 Reviews

77 %

of reviewers recommend Foxy Locks

4.2

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

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Foxy Locks 5 star review on 19th December 2024

334

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, discreet band with full thick hair”

Helpful Report

Posted 7 months ago

Hello, Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you are satisfied with our products. It's wonderful to know that you find our hair extensions to be of great quality, featuring a discreet band and full, thick hair. We take pride in delivering exceptional products that provide our customers with the best hair transformation experience possible. Your loyalty as a customer means the world to us, and we are grateful for your continued trust in our brand. We will always strive to meet and exceed your expectations. Once again, thank you for your kind words and for choosing Foxy Locks. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

Posted 7 months ago

“Terrible customer service. No option to return unused product back for a refund to your bank account. Contacted customer service and no reply. Stuck with extensions I can’t use”

Helpful Report

Posted 7 months ago

Dear Rosie, We are very sad to see you have left us a negative review. Unfortunately we have been unable to locate any contact from you, we have reached out to you via email to assist you further with returning your item. All items can be returned unused within 30 days of receipt for a refund or exchange, we have provided instructions in our email on how to return your item. If you have any further questions, please do not hesitate to contact us at help@foxylocks.com and we would love to assist you. Kind regards, Team Foxy Locks x

Posted 7 months ago

“The quality of the products are great but the returns and customer service are non exisitng. If you buy the correct product frist time then you'll have a great experience but returning something is made incredibly difficult. I was sent a return label that I needed to print (noone has a printer anymore, just send a QR code like everyone else) I had to pay to print this off, just to take it to royal mail to post, for them to tell me that I have to go to a specific royal mail delivery office rather than just a normal post office (again, why? every other company you can just get a QR code and return via a normal post office). I've now recieved an email from the foxylocks team telling me I owe them £3 for this postage and nothing can happen until I pay that. The foxylocks product I bought was already £200, and now I'm expected to pay an extra fee? Why? Awful returns process, really dated and completely puts me off using them.”

Helpful Report

Posted 7 months ago

Dear Olivia,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Foxy Locks. We truly appreciate your honesty and insights. We sincerely apologize for the inconvenience you encountered regarding our returns and customer service. We understand that the process of returning items can be frustrating, and we apologize for making it difficult for you. We have noted your concerns about the return label printing and the specific Royal Mail delivery office requirement. We will certainly take this into consideration and explore alternative options, such as providing a QR code for returns. Your feedback regarding our returns process being outdated is duly noted. We are constantly striving to improve our services and make the entire process smoother and more convenient for our customers. Olivia, we genuinely appreciate your input, as it helps us identify areas where we can enhance our customer experience. We would love to hear any further suggestions you may have on how we can make things better for you and all our customers. Once again, thank you for your feedback and for choosing Foxy Locks. We value your business and are committed to serving you better in the future. Best regards, Foxy Locks Customer Support Team

Posted 7 months ago

“Love my extension's such a good match after I incorrectly ordered my first set but exchanged. Excellent customer service!”

Helpful Report

Posted 7 months ago

Hi Suzanne, Thank you for your amazing feedback! We are so pleased to hear you have been happy with the service provided by our team. Lots of love, Team Foxy Locks xxx

Posted 7 months ago

“My go to brand for the best hair extensions”

Helpful Report

Posted 7 months ago

Hi Kayla, We are delighted to your be your go to brand for extensions! Thank you so much for your amazing 5 star rating. Lots of love, Team Foxy Locks xxx

Posted 7 months ago

“Really disappointed with the customer service received from foxy locks after receiving a faulty item. To return this item has been an absolute pain. The returns portal has been down and I was advised to pay out of my own pocket to arrange a collection I visited two different courier delivery options who refused to take my parcel as the label was not a correct QR code label and needed to be printed in which I don’t have a printer I was even advised to ask my neighbour if they could print a label for me which I find crazy! This is so disappointing as I am a regular customer of foxy locks and have bought extentions for years and never had any issues with the quality. This one occasion where they had an issue has been such a painful experience to try return. Finally I’m being sent a label in the post but this has been on going back and forwards for weeks why can’t a return process be straight forward.”

Helpful Report

Posted 8 months ago

Hi Frankie, We are very sorry to hear you have been unhappy with your shopping experience with us on this occasion. Our team will always aim to provide only the best service for our lovely customers and we apologise that we have fallen short of your expectations. If you require any further assistance with returning your item, please kindly get back in touch and we would love to resolve this for you. Kindest regards, Team Foxy Locks x

Posted 7 months ago

“I bought hair extensions for my daughter but unfortunetly they were the wrong type. Foxy Locks gave me a full refund within days. Many thanks-First Class service, and I would buy from them again.”

Foxy Locks 5 star review on 14th May 2024

Helpful Report

Posted 8 months ago

Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear about your great experience. Our team is dedicated to providing quick and perfect shipping, along with products that our customers love. We're glad that you're enjoying your purchase and we look forward to serving you again in the future! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“These extensions are lovely and great quality. Very happy with mine”

Helpful Report

Posted 8 months ago

Dear Donna,Thank you so much for your fabulous 5-star rating of Foxy Locks! We truly appreciate your kind feedback. We are thrilled to hear that you find our extensions lovely and of great quality. Your satisfaction means the world to us! We are delighted that you are happy with your Foxy Locks extensions. We strive to provide our customers with the best quality products, and it brings us joy to know that we have met your expectations. Thank you again for your support and for choosing Foxy Locks. We hope to continue providing you with excellent products and customer service. Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“Sent the wrong length to me despite ‘checking before sending’. Order won’t arrive on time for my holiday now.”

Helpful Report

Posted 8 months ago

Hi Elecia, We are very sorry for any inconvenience this has caused and we would love to resolve this for you. Please kindly contact us at help@foxylocks.com if you would like any further assistance with this matter. Kindest regards, Team Foxy Locks x

Posted 7 months ago

“Lovely quality hair very soft and thick only thing I would say is the shade iced latte isn’t consistent because I have a ponytail in the same shade and my ponytail was way more of a silvery blonde whereas my clip ins was more of a warmer yellow tone with the silvery highlights”

Helpful Report

Posted 8 months ago

Dear Shan,Thank you so much for your fantastic 5-star rating of Foxy Locks! We truly appreciate your kind words and continued loyalty as our valued customer. We are thrilled to hear that you find our hair extensions to be of lovely quality, very soft, and thick. Your satisfaction and positive experience mean the world to us! We apologize for any inconsistency you encountered with the shade "iced latte." We strive to maintain consistency in our products and appreciate your feedback. Rest assured that we'll take your comments into consideration to improve our future offerings. Once again, thank you for your support and for choosing Foxy Locks. We look forward to serving you again soon! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“Website was easy enough to use”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave us a review, we really appreciate it! Lots of love Team Foxy Lock xx

Posted 8 months ago

“So pretty and soft! Definitely high quality! I love them and they match my color perfectly.”

Helpful Report

Posted 8 months ago

Dear Kim,Thank you so much for giving Foxy Locks a flawless 5-star rating! We truly appreciate your kind words and the time you took to share your feedback with us. We are delighted to hear that you find our products pretty, soft, and of high quality. Our team works diligently to ensure that every strand of our extensions meets impeccable standards. It brings us immense joy knowing that they perfectly match your natural color as well. If you have any further questions or need assistance, please don't hesitate to reach out. We value your support and we're here to make your Foxy Locks experience even more fabulous! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“Great service, fabulous products”

Foxy Locks 5 star review on 26th April 2024

Helpful Report

Posted 8 months ago

Dear Diana,Thank you so much for giving Foxy Locks a 5-star rating! We truly appreciate your kind words and support. Great service and fabulous products are something we constantly strive for, so it's fantastic to hear that we have met your expectations. We wanted to take this opportunity to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we are committed to providing you with the best hair extensions and exceptional service, every time you shop with us. Once again, thank you for your outstanding review and for choosing Foxy Locks. We look forward to serving you again soon! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“Foxy locks is great, great service and great products.”

Helpful Report

Posted 8 months ago

Dear Jessica,Thank you so much for taking the time to leave a 4 star rating for Foxy Locks! We greatly appreciate your feedback and are thrilled to hear that you find Foxy Locks to be great in terms of both service and products. We strive to provide exceptional quality and are glad to see that it reflects on your experience. Foxy Locks is undoubtedly great, thanks to loyal customers like you. We truly value your continued support and are grateful for your trust in our brand. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Thank you again, and we look forward to serving you in the future! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“Love it, love it, love it”

Helpful Report

Posted 8 months ago

Dear Stacey,Thank you so much for your wonderful 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us. Love it, love it, love it! We are overjoyed that you are loving your Foxy Locks and that they have met your expectations. Your satisfaction is our ultimate goal, and your kind words only inspire and motivate us to keep delivering the best products and services. Once again, thank you for choosing Foxy Locks and for taking the time to share your feedback. We can't wait to serve you again in the future. Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“The ponytail I ordered was of very low quality, very very thin hair, for the price you pay it is not worth it! I got the ponytail in 22inches / vanilla frappe. The only thing worse than the hair was the customer service. You need to pay for returns. Don’t be fooled by them.. low quality hair and even worse customer service. Never would I order again”

Helpful Report

Posted 8 months ago

Dear Zara,Thank you so much for taking the time to provide your valuable feedback on your recent purchase from Foxy Locks. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to extend our most sincere apologies for the disappointment you experienced with the low quality of the ponytail you received. We understand that the hair was thinner than expected, especially considering the price you paid, and for that, we are truly sorry. Furthermore, we deeply regret that your experience with our customer service did not meet your expectations. We understand that having to pay for returns could be frustrating, and we apologize for any inconvenience this may have caused. Upon receiving your return, our team confirmed that the item sent was as advertised therefore we were unable to offer a free return on this occasion. Please rest assured that we take these concerns seriously and are committed to providing a better customer experience. Kind regards, Team Foxy Locks

Posted 8 months ago

“One of the WORST products I have ever used. I didn't want to leave this review but I need everyone to know that the tape remover takes a VERY long time to work and my fingers were aching after I did just 3 tapes. In the end I had to combine oil and use some of my old brand to remove it. Customer Services were awful & the spray smelt awful, very chemical and no oils or softening properties...the brand might look good but it does absolutely nothing! Very very disappointed 😞 and will never return.”

Helpful Report

Posted 8 months ago

“Absolutely love my hair extensions! They came so quickly and the team gave me a perfect shade match. So happy with my purchase will absolutely purchase other items.”

Helpful Report

Posted 8 months ago

“Greeting! Your package arrived faster than I expected! A big plus! The quality of the hair is excellent, the color is phenomenal, exactly as it is in the picture from the website. I am very satisfied with your product! Thank you!”

Helpful Report

Posted 8 months ago

Hi Sanja,Thank you so much for your amazing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you are satisfied with our product. Greeting! Your package arrived faster than I expected! A big plus! The quality of the hair is excellent, the color is phenomenal, exactly as it is in the picture from the website. We are delighted to know that the hair exceeded your expectations, and that you found the color to be perfect. We take great pride in offering top-notch products and exceptional service to our customers, so it means a lot to receive such positive feedback from you. We are grateful for your trust and confidence in Foxy Locks. Once again, thank you for your kind words and for choosing Foxy Locks. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Lots of love, Team Foxy Locks xxx

Posted 8 months ago

“A little pricey but they’re amazing and look beautiful!”

Helpful Report

Posted 9 months ago

Dear Nicole,Thank you so much for giving Foxy Locks a 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with our products. Your feedback means a lot to us, and we will continue to work hard to provide you with the best quality extensions that make you feel fantastic! If you ever have any questions or need any assistance, please don't hesitate to reach out to us. Thank you again for choosing Foxy Locks! Lots of love, Team Foxy Locks xxx

Posted 9 months ago

Foxy Locks is rated 4.2 based on 133 reviews