“The Cheapest flowers delivered. I ordered two arrangements a funeral simpathy big arranget and a single one spending $200. The arrangements were made small with the cheapest saddest flowers they had,the arrangements were delivered. I sent an email to customer service complaining and they responded with a $10.00 coupon. Do they think after these bad experience I will buy from them again? I am reporting to BBB.”
“I recently order a sympathy plant for a dear friend whose father passed. The cellophane it was wrapped in had the imprinted words ENJOY LIFE written in big bold letters. After I sent my email of disappointment to them, and included a picture of the grieving widow holding the plant that clearly says ENJOY LIFE, they "kindly" sent back $9.00. 9 freaking dollars! I'm so incredibly disappointed with this company. Will not use them again.”
“Flowers not delivered. I requested a refund and he said they were delivered. They were not. Now I’m disputing charge on credit card. Liars!!! Also they sounded like they aren’t even from the U.S.”
“I ordered flowers for my Grandmothers birthday. I paid the extra money for same day shipping and delivery. The flowers didn’t show up…. I asked for a refund. By the look of these reviews and by the way I never received what I purchased I won’t be purchasing from them again.”
“I ordered a Peace Lily for my cousin's widow, paid for same day. Awaited delivery. At end of business day I received an email apology that the order would be delivered next day. Requested refund, and they offered numerous apologies with vouchers on a future delivery. Anyone can have a bad florist, especially in December where business is surely high demand.
Another state, another bereavement later, I tried them again. This time I ordered a Sweet Serenity Crystal Cross Bouquet (lavender/white flowers) to be delivered a day ahead, to give them ample time to not interfere with the services or be late, after the service ended. The funeral was to be held at a church and there'd be attendants present on the Friday before and Saturday Service beginning at 10 a.m.
Everything should go well, right? Wrong. It started on Friday 1/17/2025 morning with an email from FromYouFlowers stating the florist wants to confirm the funeral address and will hold delivery until you confirm. I confirmed via chat that it was a Church and urged them to make this delivery on time so that it would not interfere with the procession and that post-service will be totally unacceptable.
They promised not to worry. But on Saturday morning 1/18/25 (day of funeral) the flower had not delivered when I checked the tracking. It still was waiting for my delivery confirmation on the address. I opened another chat. I was booted out. I opened a request for another chat and waited for a live agent while simultaneously attempting to speak with an agent by phone. Both stated that the florist did not get an answer on Friday or Saturday morning because no one was there at the location.
I requested a refund.
I'm done with these people. They should sell email greetings because contracting in flower delivery is not their forte.”
“Ordered flowers.. online.. asked and pd for same day delivery.. on top of a $15 delivery fee🤨..
well, flowers arrived the next day.. however, not what I ordered and paid for.
2 days later, after hours of text/ emails, a partial refund ( for non delivery and incorrect arrangement) was offered . I spent $70 on flowers that were not delivered as promised and to boot, flowers I didn’t choose. Not good business model,
So then, I was offered a replacement, to “ make it right “.. well , no delivery when pro, again… then I was told it would be the next day for delivery… still no delivery.. got a call, saying they confined a florist to do arrangement and deliver…
A offer to refund was made.. you can believe
I am quite disappointed again.. I was given 1/2 what I paid.
So, my recommendation is do not use these folks.
They have no business ethics and they advertise one thing and do what they choose.”
“ordered flowers for my 40th birthday. upgraded to the medium package. paid extra for expedited shipping. even though it was delivered before noon. the website for delivery tracking was severely lagging. when i got the delivery, the website tracker was still at 25% completion. and What i got was NOT what i ordered. wasn't even close to the picture. was mostly green foliage. my 9 year old daughter did better picking out flowers for me from a local grocery store. and the gal had the audacity to ask me count the number of flowers i received and what kind they were. i said i am not a flower specialist and do not know the name of the flowers. STAY AWAY FROM HERE AND BUY LOCAL!!!”
“Ordered with rush delivery -- first supposed to be there on last Tuesday -- then Wed ... then Thurs ... and now next Tuesday
I won't be using these guys again ...”
“I ordered the largest bouquet and what was sent was embarrassing. It looked nothing like what I ordered. It was cheap and not well arranged. A
Child could have made a better arrangement. When I asked for a refund a got a generic email giving me 30% back which barely covered the shipping. Do NOT use this service.”
“Placed order for rainbow tulip bouquet-15 stems for friend’s 70th birthday, when my friend received and inform me, there won’t any tulips in box instead of 7 stems of stargazer lily (didn’t not see this item on the website not sure the $) I replied the delivery confirmation email with photo of what my friend received ask for an explanation and possible refund, how i ordered 15 stems tulip changed to 7 stem of lily? Along with a photo of it. Receive reply with no explanation but a refund of $12.76 for total of the tulip order…. My friend told me they should refund the total of the ordered amount for tulip and don’t order from it any more.”
“I had two delivery issues on two different days. I paid for a specific arrangement and was told it needed to be a deluxe due to the area it was being delivered after I already added balloons to the order which never came. I was charged a hefty fee and the arrangements were embarrassing. I was so disappointed.
My next order never showed and customer service said there was florist to take the order. I asked for a full refund but never received as of yet. It’s now been four days, customer service proclaims they can’t find my order. When my card was clearly charge 66.75 as the customer service representative verified. This is a horrible company who don’t stand by their services. I will definitely choose another option for a floral arrangement.”
“Twice I have ordered deluxe arrangements and the quality was not even that of the basic arrangement. I hoped the first time was an error but it obviously is their practice. Here are photos, the first of what was ordered, the 2nd is what was received. I guess they didn't think I would be at the funeral to see what they sent.”
“Sent flowers to my aunt's funeral. They never received them. I called customer service and they claimed they delivered them which hadn't happened. The guy said they will send to the house. I asked for an ETA on the replacement flowers and he wouldn't give me one. No apologizes given. I will never order again from here.”
“Worst company ever. What they advertised I was buying wasn't even close to what was actually delivered. They should be sued for false advertising. I also paid extra for them to be delivered within a 4 hour window and they failed at that too. Stay away from this company. I tried loading comparison pictures but they wouldn't load.”
“Flowers delivered a day late and petals already falling off. Since I was the recipient I could not even request a refund. The customer service was actually worse than the flowers. I should have given zero stars!!!”
“It is very risky to order flowers from From You Flowers, especially if they are meant for someone important to you. I ordered flowers a week in advance for my wedding anniversary. On the evening of the delivery date, I received a notice stating that the flowers had been delivered, but no delivery had actually occurred. When I called customer service, the representative said that it seemed the flowers had not been delivered and assured me they would arrive the next day. Although I requested a full refund, which was granted, there was no apology offered. I also inquired about the carrier used for delivery so I could track the order myself, but they refused to disclose any information about the delivery process.”
