“The flowers I ordered:
Warm Sunburst Rose Bouquet, Premium Size (pics from their site)
IMG_5576.jpg
The description from their website:
• Orange Roses
• Orange Spray Roses
• Red Peruvian Lilies
• Bronze Mums
• Orange Daisies
• Clear Cylinder Vase
The flowers she received:
IMG_5428.jpg
IMG_5429.jpg
front side
One of the reasons I ordered these flowers was because they were on the Same Day list. (Saturday am.) I also paid for expedited delivery. Apparently the florist emailed me about substitutions, but I didn't get the email. I then got a second email from them that I did receive saying they were sorry they couldn't deliver until Monday morning and that they were refunding my same day fee and my expedited fee. I kind of understood that, because I had missed the email. However, they still were not delivered until the following Tuesday, rather than Monday.
Also, I paid for a Get Well balloon to be delivered with the flowers. That was not included at all.
The worst part, though, was that the arrangement that arrived looked nothing like the arrangement that I ordered. I had also paid for the largest/most expensive of the three arrangements that were offered (Premium), and what she received was, honestly, embarrassing.
In the picture/description on their site, the arrangement has at LEAST six full-sized orange roses. There were 3 in the one she received. The picture/description also shows red/orange spray roses (there were none), orange daisies (there were none), mums (there were none), and some reddish/orange lilies (I think) - there were a lot of those. And, there was a lot of greenery. Oh.. and there were a couple of red carnations thrown in for fillers, although their site says if substitutions are necessary, they will be of equal or greater value than what is missing.
Part of the chat transcript:
:
11:31AM
Pooja - My sincere apologies for the disappointment once again. As an apology, we are offering you 30 percent refund and 15 dollar gift certificate via email. You are under no obligation to use it but we would like the opportunity to prove to you that this incident is not indicative of our service. Our gift certificate never expires and can be combined with a promotional offer as well.
11:33AM
Holly Jackson - I appreciate that; however, honestly, my main concern with that is that I have sent about 3 floral arrangements through you all in the past several months, and now I'm worried that all of them looked like this. And how will I know if future orders look like this?? The only reason I saw these is that they were sent from the company to my mother.
11:34AM
Pooja - Please rest assured, we don't use the same vendor for each order and we are working diligently to prevent this error from occurring again. As we do with all our affiliates who make a mistake, we will closely monitor their activities within the next few weeks, and decide if they still meet our quality criteria.
11:35AM
Pooja - Please rest assured that your credit of 30 percent refund has been processed and will reflect back to your account in 1-3 business days. Additionally, 15 dollar gift certificate has been shared via email.
11:35AM
Holly Jackson - Is it possible to have the vendors take a picture of the delivery and send it to the person who ordered, like Amazon & UPS, etc. does??
11:36AM
Pooja - Unfortunately, a picture of the final product is not available to be shared. I'm sorry as we don't have that option.
11:36AM
Pooja - If for any reason, you are not happy with the item delivered, you have our 100 percent customer satisfaction guarantee and we would be happy to work with you on an appropriate resolution for your dissatisfaction.
11:37AM
Holly Jackson - Well, I do have another question...
11:39AM
Holly Jackson - If the vendors don't provide a picture of the final product, and if I send flowers to someone, knowing that I will not see the arrangement, how will I know if I am not happy with it?? How can you make that guarantee on something that neither you nor I will see?? :(
11:40AM
Holly Jackson - And if you have a 100% customer satisfaction guarantee, why are you only giving me 30% back??
11:40AM
Pooja - Please be advised, we do not have an option of the final product to be shared as it depends on florist. The only option left is to ask recipient about what has been delivered.
11:41AM
Pooja - As your order has been delivered, we have offered you a partial refund for the inconvenience caused.
11:41AM
Holly Jackson - Well, that's tacky... :*(
11:43AM
Holly Jackson - Well, I am not sure if we will be able to keep working with you all.
I apologize for the length of this post. It is, in large part, the body of an e-mail I sent to the company (no response… anyway, continuing with the email….)
I just wanted to express, again, my 100% dissatisfaction with the arrangement that was sent and for which I originally paid over $100. I am also disappointed that even knowing how completely unhappy I am with what was delivered, and even though you claim a 100% customer satisfaction guarantee, I was given only 30% back. The reason given in the chat (above) was that the arrangement had been delivered. Truthfully, I would have been more able to accept 30% back if the arrangement had NOT been delivered!!
I also asked if there was an option to have delivery drivers take pictures of the deliveries, similar to what Amazon and UPS have their drivers do with deliveries. Unfortunately, your rep (above) said that wasn't an option and that if for any reason, I am not happy with the item delivered, I have your 100 percent customer satisfaction guarantee and that you would be happy to work with me on an appropriate resolution for my dissatisfaction. As you can see above, I asked him If the vendors don't provide a picture of the final product, and if I send flowers to someone, knowing that I will not see the arrangement, how will I know if I am not happy with it?? How can you make that guarantee on something that neither you nor I will see?? And if you have a 100% customer satisfaction guarantee, why are you only giving me 30% back?? - to which he repeated that was not an option.
I do a lot of research before choosing a business with whom to associate myself, as the product that is delivered reflects on me and on the non-profit for whom I work. After researching quite a few floral delivery services, I chose fromyouflowers.com as my representative. Not only was I embarrassed by the arrangement that was sent, I was only offered back 30% of my money and a $15 gift card. Besides making a liar out of your company and their 100% customer satisfaction guarantee, part of what I was given is only helpful if I use your website again… and I won’t be.
Please understand that if you are not willing to return all of my money, I will be writing several unflattering reviews of your company.
Aaand, here we are… 🙄”
“I have used Fromyouflowers for at least 7 years and yes it stupid of me to keep using the but they are the worst. There is something wrong with every one of my orders. Sure no birthday balloon and I get the $6 bucks back. That’s not what I want.”
“Awful. I would have checked the reviews 1st. I ordered a candy basket on Saturday for delivery on Monday. Paid extra for expedited shipping. They couldn't get it done. The excuse I was given was the shop didn't have any candy. It was only like 8 pieces of candy. I paid $90. Total scam”
“This place is terrible . My wife Ordered premium and when it showed up it looks like the flowers were from an apocalypse. Not to mention they showed up a day late . But don’t worry they gave me a 8$ refund after I paid 75 for everything . This place is a joke. Goodbye”
“I ordered the most expensive premium funeral spray for my daughter’s memorial. Many people sent similar arrangements. The one I ordered was the smallest cheapest with lots of fake ferns few flowers and a ribbon. Instead if a card, it had a printed paper that was incompletely cut off at the edge. From You flowers is a complete rip off. The only reason they got 1 star ,is because zero stars was not an option.”
“I purchased same day delivery for August 2nd and it wasn’t delivered. Called customer service asked for a refund because it should’ve been delivered and it wasn’t. He offered a 20% refund plus the same day shipping fee and stated the flowers will be delivered today which is AUGUST 3rd and still no delivery. I went to track the delivery and an updated date for delivery is showing AUGUST 4th. I’m very disappointed because I was lied to twice. I don’t want the flowers I was a full refund.”
“I placed an order for same day delivery. I paid the fee for it, too. They were not delivered the day scheduled, which was supposed to be a surprise for a birthday. I was not informed of them not being delivered nor offered any explanation. I contacted the company the day after, and all I got was an apology — no explanation — and I was told they would be delivered that day (day late). I had to firmly request some form of reimbursement for the late delivery and bad service. Only then did I receive a fractional refund. Then after delivery, I was informed by the recipient that they put the wrong “from” name on the card, confirmed by picture. And mind you, the flowers did not look like what I ordered in the picture. Just unbelievable how badly this was handled from start to finish. This was horrible, horrible service all around, and I will never use their services again. Nor should anyone else.”
“I purchased the largest bouquet of flowers that they offered and they delivered the smallest bouquet that they offer. To say that I’m completely underwhelmed by the flowers that were delivered to my daughter is an understatement. This company is a total ripoff!”
“I paid for same-day flower delivery to a hospital for a newborn, but the flowers were never delivered. After searching the hospital extensively, we called customer service. They promised to resend the flowers the next day by 5 PM, but they still did not arrive. We contacted customer service again, as the hospital had no record of the flowers. The representative eventually issued a refund and I suggested verifying with the florist to determine where the flowers were left. This situation was particularly distressing given the occasion.”
“There service is awful, I had flowers delivered to my elderly Aunt. The flowers were delivered 8/1/24 they did not ring the door bell (she was home) left them on the side of the ramp on the ground turned over with no water and dead. She did not see the flowers until today around 4pm and the were dead. I call From you Flower and they offered me a 20% refund for their screw up. I will never and I mean never use their service again. I just started using their service again, now I realize why I left. Keep your little $8.00, that is an insult to anyone the utilize your services.”
“I was out of town and my girlfriend was having a really rough week so I ordered her a bouquet of flowers a day in advanced, and had them expedited so that they would get to her before noon, as she was leaving to visit family that night. At 12:30 I call and they refund the expedited delivery fee and I told them that I don't care about it costing extra, but that they needed to be delivered. At 12:40 I told them that if they didn't deliver by 2pm that they would need to cancel the order and refund me. No updates until 1:59 and they said sorry and refunded me.”
“I ordered Sympathy flowers on a Monday morning to be delivered on a Wednesday before the family went out of state for services. They were not delivered until 6:00p.m. So they returned to dead flowers! On Thursday. The company offered me a $10 refund!”
“Absolutely brilliant service.. I made an order from Australia to an address in Suwanee Atlanta. It was my first - just to test the system and they didn’t disappoint - perfect service. Well done and thank you guys on a job well done.”
“I ordered colors based on my relatives love for Victorian shabby chic style for my aunt to enjoy in her last moments. The flowers were delivered on time but NOTHING like we paid for! It was like they just came up with a bouquet & were out the door. Our choice had no effect on the bouquet. Not even same color pallet. Very disappointed.”
“I am extremely disappointed with the outcome of my recent order. Not only did the florist fail to deliver the flowers on time, but there was also a complete lack of communication regarding the delivery status.
I specifically ordered these flowers to be delivered on July 31st. No one called to verify if someone would be available to receive the delivery or if the flowers should be left outside. They simply did not deliver them. When I followed up, I was told that the delivery would arrive before 11 am on August 1st. Unfortunately, this promise was also not kept, and the flowers were not delivered until the afternoon.
To make matters worse, the delivery that was eventually received looks nothing like the photos. There was no mug included, half the flowers were missing, and despite paying for the deluxe version, the bouquet was much smaller than expected.”
“They delivered wrong flowers (cheap ones) which were welted and delivered from a Hy-Vee grocery store. Was really disappointed and embarrassed with it. Here's a pic what I ordered and a pic of what I got.”
“I had placed an order to be delivered with in 4 hrs, and it never got delivered. and if I did not call, I would have not been told that it was not able to be processed by a florist, so this is not a florist it a central location, and I the gift was never delivered.”
“You shipped fresh flowers to an area with 120 degree temperatures! You Did Not include the card that expressed the senders sentiments!! I had to call to find who sent them! Bad 👎”
