“Ordered from them before and didn't have an issue. Ordered a bouquet for my wives surgery and was told multiple times that it will be delivered today. Paid for expedited service. No delivery, no call to say there was a issue. This company has changed for the worse. Do not buy from them, as I will never use their service again.”
“Ordered 11/10 for 11/11 delivery. Paid the extra for guaranteed delivery before 12pm. The chat feature on their website did not work. I emailed customer service and they said it couldn’t be delivered today and I would be credited $5.
never had this issue with any other flower service.”
“This company has terrible customer service! I ordered flowers guaranteed to be delivered today and even paid a fee to expedite delivery. When they had not been delivered during the time frame, I went to the chat line. The person stated that I would receive a refund on the expedite part of the order but they would be delivered today. An hour later, I received an email that they would not be delivered until the next day. I emailed to cancel the order entirely and now a “supervisor “ will get back to me. I am beyond disappointed and will never give this company business again! Wish I had read reviews first!”
“Paid for same day and expited shipping and order was never delivered. Had to ask multiple times for a refund and was told I would have to be contacted by credit dept. Because they could not issue refund at this time. Stay away”
“If I could give "From You Flowers" negitive rating I would in a minute. Horrible, Horrible Service. I would never recommend ordering flowers from "From You Flowers" after my last experience with my last order. I ordered a Casket Spray Deluxe Enchanted Garden with 3 Banners, Mom, Grandma, We Love You. Cost $234.99 discounts $58.75. For my Mom funeral on Nov 8, 2024. I ordered 6 day prior then funeral, They did the most disrespectful thing ever imagine. The day after my order they tried to say I put no time and place down. It clearly states on order form time and date, then they said they couldn't find the address. The funeral home has been in business for over 75 years. I should have just canceled the order then and there, but they said they got it corrected, so 3 days later I wanted to make sure everything was good to go and the lady said yes everything is guaranteed on time with Banners I also asked for who the local florist was they refused to tell me. Again I should have cancelled the order, but I was stressed with the funeral. The day before funeral I gave funeral home all of my Information on the order because they wanted to make everything is going to be delivered on time. The Funeral Home called morning of Funeral and "From You Flower" told them they cancelled my order. No I am not kidding day of Funeral they said they cancelled it. Funeral Home calls me and tells me this information I go into panic mode, I call "From You Flower" yes I was freaking out 45 minutes before the funeral and no flowers. They put me on hold for 10 minutes and came back on the phone and said they are in route. Here we are waiting at the funeral home for the funeral for my Mom and no flowers on her casket. I am just sick to my stomach and felt disgraced from my family and friends as they show up and no flowers. Then 10 minutes before the funeral started a person comes in with these flowers that look like they where bought at grocery store at a week old discount flowers. They where brown and wilting and some dead. They where just slapped together for a small table centerpiece then for a casket. There was no banner on them at all, which was a disgrace to my family. I seen the flowers and just cried it hurt so bad seeing the hurt on my families faces of the tasteless flowers that where suppose to be so beautiful for my Mom's casket showing respect but get these disgrace flowers. Even the so called card was printed out on stained up printer paper. I step outside of the funeral home and called "From You Flowers" right after delivery yes 7 minutes before the funeral was to begin, yes I was totally freaking out and very upset. Your Rep did not care at all and acted like it was no big deal. Which made the situation worse. Then your rep was trying to offer me a lousey 20% off my order and 10% off next order, are you kidding me you disgraced my family and all you offered me is 20%, No way, then he offered 30% off, and 20% off next order. I told him this not exceptable. And demand to know who the so called florist was and he refused to tell me again. Then I asked to talk to his manager and he would not let me. Then he asked how he could fix it and I said make the Casket Spray I ordered and Banners, and have it to the funeral home in 5 minutes. He's like thats impossible and I told your Rep "From You Flowers" That you had 6 days before the funeral to get it right and they failed. And he said I can deliver it to my Dead Mom's home by the end of day are you serious, why in the heck would I want casket flowers delivered to my Mom's house after the funeral is over, Even more disrespectful. Update: I found out after the funeral that "From You Flower" third partied out my ordered to a grocery shopping network which I am not going to name here that picks out your groceries and deliver them to your home, So they sent this third party shopper the morning of the funeral to pick out a table centerpiece for a casket spray. Totally disrespectful to all my Family and Friends. I would never recommend "From You Flower" when ordering any flowers. The picture of the flowers on the casket is what I ordered and the picture is from " From You Flowers" websight and the other flowers is what was delivered, wilting, brown, and some dead, the flowers are for a table centerpiece. Not for a casket spray.”
“Flowers delivered were nothing like pictured. Skimpy sloppy , no arrangement. I was given a 30% refund on the flowers( nothing for the delivery charge) and a gift card which based on what my sister received I would not use. Will not use again
The card in the photo is a separate card I mailed.”
“From You Flowers is an online company, that once you place your order with them, they then contact and contract with a local florist to fulfill your order. Instead, I called the company and placed my order with their customer service representative.. The following day I received an email that the order had been delivered. Then I waited a couple of weeks for acknowledgment from the recipient, who is usually on top of things. When I didn't hear from him, I called the company and they told me they would reach out to the local florist they used and find out if they snapped a picture of the delivery or who they handed the arrangement to. Ten days passed and I again followed up with From You Flowers and while I waited, they again tried to find out what happened to the delivery. When she returned, she said she couldn't reach the company, but she would send a replacement, to which I declined, saying this was for a funeral that took place a month ago. She then tried to get me to accept 15% off a future order. I again declined and said if I don't receive a refund, I'll file a complaint with the Better Business Bureau. She agreed to a refund. On From You Flowers' website, they say, "We strive to make your experience buying flowers online with us unforgettable." They indeed have done that and had I known about their terrible reviews beforehand, I would never have used them. I advise others to do likewise.”
“If I could give zero stars I would. They Took my order I pd for it. They never delivered it. Couldn’t find a florist to do it in a city with multiple florist. It was a simple bouquet of flowers. I emailed management back and forth they were going to do it for free if I called instead of emailed. I did and as disconnected and tried again and finally told no. Do not waste your time with this company. Sure hope I get my refund from them. They probably screwed that up too.”
“I put an order in three days before my daughter‘s birthday to have flowers delivered ON her birthday (it was a business day) I checked on my order periodically through the day and it indicated the order would be delivered by 6 PM. I called at 7 PM when the flowers still had not been delivered. They told me they were not going to be delivered and they would give me $10 off of my order to deliver them tomorrow! Bottom line, they didn’t deliver them on her birthday. I wanted my daughter to receive the flowers for her birthday! I purposely ordered them three days in advance so they would be delivered on her birthday! I will never use this company again.”
“I wish I could give a Big Fat ZERO, I ordered flowers for my uncle with candy and a balloon first he got No candy or Balloon the flowers were NOTHING like the pic online.. they were the UGLIEST things I’d ever seen. PEOPLE READ REVIEWS FIRST I UNFORTUNATELY READ THEM AFTER. They are supposed to send them again tomorrow so we will see what he gets..I’ve attached pictures…And what’s even more strange they were sent by Albertsons Grocery who have Beautiful arrangements…looks like they just picked up a bunch of flowers dead and wilted and just put them in a vase.”
“I wish there is a negative rating so I can rate them below “0”. They cancelled my order without letting me know and when I called I was told it will be delivered. Pathetic customer service and cheap managers. They can’t even talk in properly. Never even buy from them , else you will end up like me , chasing money and no delivery for the promised product. I had to send those flowers to my sister from overseas.”
“Terrible quality and customer service they would only refund me $15. I ordered a beautiful sympathy arrangement and there was 3 flowers in a huge vase with little greenery.”
“I have to say I am so upset with this company. This is not the first time I gave him another chance, but this is the second time. I sent some flowers to my mother yesterday one dozen long stem roses and she received six with some other smelly stuff in there that she was allergic to. I’ve been on the phone with them for two days. They told me they would send her more flowers today which she never received, meanwhile the guy yesterday was like let’s make a deal. I’ll give you 20% off or I’ll give you 30% off your next order. I said you need to make this one right or I’m not gonna order again so as you can see they never delivered her flowers they never called so I got on the phone tonight 45 minutes on with the supervisor and then I asked for another supervisor no one can help me. I told him at this point after six phone calls, and time tying up my time I would like a full refund and I would like the flower sense of my mother promised , they would give me 50% off I said no deal. I’m not trying to make a deal. I want what I ordered. Everyone was very rude and nasty. No one cared. They would not let me talk to the owner. I as a business person would want to speak to somebody that had been going through all these things so if I could give less than one star I would, but I won’t. That’s all I can do,if the owner would like to call me. I feel free to do so. Of course they wouldn’t let me leave a message for him or her very poorly run company very hard to understand. I don’t even think anybody is American. There’s too many flower companies. I say don’t buy from them or do but buyer beware.”
“Super bummed with the flowers that were delivered. Was supposed to be Vibrant and Bright with call colors and servers, but received a yellow spring mix with cheap filler. And their 100% satisfaction guarantee is a joke. They gave me 30% back. I would have preferred sending what I ordered”
