“I would like to post the picture of the advertised flowers and what arrived at the receiver as this is just ridiculous! Never ever buy from this company!!!!!”
“I ordered birthday cake and flowers with birthday balloons for my husband who is currently station another state and in hospital. Since I can't be with him I wanted make him feel love and care. Today they delivered flowers without balloon. I contacted coustom support and chatted with him or her. Told me that balloon can't deliver because it out of stack. All they said was we can refund you. Of course you need refund me but what about you ruined my plan that I want make my husband happy and feel cared by his wife and family? I won't recommend order from this company, if you want to have special plan because they know how to ruin your plan!!”
“Nothing but a scam. You'd be better buying flowers at Walmart and paying some kid $10 to deliver them...What my wife received on the left...What I paid $90 for on the right. RUN AWAY FROM THESE SCUMBAGS.”
“My aunt had surgery and I wanted something for when she got home - she could not have been happier. The website was so easy to use and I'm thrilled. I will use them again!”
“On Saturday, April 10, 2021, my husband placed an order through From You Flowers to be delivered the following day. Hours later he received an email stating that the order couldn’t be delivered Sunday as requested but would be delivered on Monday. The flowers were for our anniversary so having them delivered on Monday simply wouldn’t do. He canceled the order and received an email stating his order had been canceled and his money would be refunded.
On Monday, April 12, 2021, the order of flowers my husband had canceled was delivered to our doorstep. The delivery person wasn’t wearing a mask and was holding the flowers very close to her face while talking on her cell phone. She left them on the wet ground outside of our front door and left without ringing the doorbell. The flowers weren’t wrapped, and the vase wasn’t even in a cardboard box. I called Bouquets N Things, the florist in Easton, PA who delivered the flowers, and told them we had canceled the order and asked them to pick up the flowers, which we would have returned regardless because they were half dead when they were dropped off and the wrong color. We spoke to the owner who couldn’t have been ruder or more belligerent. She refused to pick up the flowers despite the fact that she had admittedly filled the order in error. She told me that she wouldn’t get paid by From You Flowers if the flowers weren’t delivered. She also gave the excuse that due to COVID she couldn’t pick up the flowers, despite the fact that neither my husband or I had touched the flowers and completely ignoring the fact that she had been holding the flowers by her face while talking on her cell phone as she was delivering them. We didn’t want to bring flowers in the house because the person who delivered them wasn’t wearing a mask, was coughing all over them, and my husband and I didn’t want to expose our family to COVID. Not to mention we weren’t going to keep flowers we didn’t pay for as he had canceled the order. The owner kept telling us to keep the flowers, not out of generosity, but so that she could get paid for this bogus delivery. We called Bouquets N Things several times but each time the owner refused to do the right thing and became ruder with each call. She yelled at us that her shop isn’t open on Sundays, which we had no way of knowing because From You Flowers doesn’t tell us what florist will be delivering the flowers. All we wanted to do was give back flowers for an order that had been canceled so the owner was not justified for her rude and unprofessional behavior.
Unable to reason with the owner of Bouquets N Things, we called From You Flowers. From You Flowers contacted the owner of Bouquets N Things several times and asked them to pick up the flowers, but the owner refused. Not wanting to keep the flowers on an order that had been canceled my husband took an hour drive roundtrip to return the flowers to Bouquets N Things.
What Bouquets N Things did was not only bad customer service, it was unethical. I could forgive a florist who dropped off flowers with a few dead rose petals, but I cannot forgive a florist that is verbally abusive and refuses to pick up flowers that had been delivered in error. If you order from Bouquets N Things you won’t get roses the way you ordered them, all you get is stuck by a thorn.”
“An hour after I placed online order, called to change delivery date because recipient, unknowingly, was going to be away that day. They could not change date kept saying I would have to contact courier. I called courier and they didn't have record of shipment since order had not been processed. Contact "fromyouflowers" and they couldn't even give me phone number of business who would make my order. 48 hrs. later was notified order had shipped.. Was a mess...will never use them again. They couldn't manage to do something so simple..change the delivery date.”
“ZERO STARS! Horrific. Terrible customer service
Spent hundreds on orders with them. Placed an order a week in advance THIS TIME. Order never came. Calling in was a nightmare. Onhold for an hour and then disconnected. Sent several emails, all of which I got a response "great news, your order was delivered 530pm to intended recipient." We were home. It never came. No response to other emails sent, another hour and a half on hold as we speak. 715pm as we speak and they're asking I callback if I havent received by 6pm as florist isnt answering phone. Its 715 pm. Of course they're not. And I'm being asked about tomorrow now? Then rep has audacity to get nasty with me. They wasted 3 hrs and counting now of a day that was supposed to be special and they put the nail and shoveled the dirt on top of a birthday whose coffin was already built by this pandemic. DO NOT ORDER FROM THEM. NEXT HOUR WILL BE ME CALLING MY BANK AND WAITING ON HOLD EVEN MORE TO DISPUTE THE CHARGE FOR THIS PATHETIC EXCUSE FOR A BUSINESS!”
“ZERO STARS! Horrific. Terrible customer service
Spent hundreds on orders with them. Placed an order a week in advance THIS TIME. Order never came. Calling in was a nightmare. Onhold for an hour and then disconnected. Sent several emails, all of which I got a response "great news, your order was delivered 530pm to intended recipient." We were home. It never came. No response to other emails sent, another hour and a half on hold as we speak. 715pm as we speak and they're asking I callback if I havent received by 6pm as florist isnt answering phone. Its 715 pm. Of course they're not. And I'm being asked about tomorrow now? Then rep has audacity to get nasty with me. They wasted 3 hrs and counting now of a day that was supposed to be special and they put the nail and shoveled the dirt on top of a birthday whose coffin was already built by this pandemic. DO NOT ORDER FROM THEM. NEXT HOUR WILL BE ME CALLING MY BANK AND WAITING ON HOLD EVEN MORE TO DISPUTE THE CHARGE FOR THIS PATHETIC EXCUSE FOR A BUSINESS!”
“I purchased an arrangement for my mother and paid an extra $4.99 to have them delivered before noon. The flowers didn't arrive until after 3pm. By that time my mother was not home to receive them. Their customer service kept me on the phone on hold for over 25 minutes. To top it off the Flowers did not look anything like their online images. The roses were only buds and were about the size of a quarter. They had cheap wild flowers mixed in. Very small arrangement NOT WORTH the money. I would give them a zero star if I could!!”
