Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 557 Reviews

80 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered items which had a considerable amount of packaging. We thought after removing packaging they would take it away as instructed by the company supplying the goods. Unbeknown to us packaging behind van which we only noticed after they drove off. We now had the job of breaking it all up and disposing of it. Sneaky behaviour would deter us from using in the future”

Helpful Report

Posted 3 years ago

“I got an email on 1st September saying my sofas would be delivered on Saturday 4th September,myself and my family were all isolating as we had covid do I emailed them back to tell them this and got no reply so phoned them the following day and spoke to a polite man who said they would change delivery to Saturday 11th September so I got rid of my old sofas yesterday and sat in the house all day today on garden chairs and waited till 2pm and had heard nothing from them so decided to phone and see if they could give me a rough idea of when my delivery would be,the woman on the phone was rude and uninterested and told me my sofas were not scheduled to be delivered today,I explained that I had spoken to a man on the phone and he changed my delivery date to today as we had been isolating ,but no she said we wouldn’t be getting our delivery today and made out I was a liar and said our calls are recorded and we have no record of your call,told me she would get back to me soon with a new delivery date I asked when soon was and she would not answer me,she also said “we don’t deliver Saturdays”I said why did I get a Saturday date when you originally emailed me then?still wouldn’t answer,I’m not left with no sofa and no clue when I’m getting it and my husband is 72 years old and has health problems and no comfortable seat to sit on,absolutely disgraceful,total shambles of a company,thd manufactures need to stop using this company and hopefully it closes down cause there treated people with total disrespect”

Helpful Report

Posted 3 years ago

“Appalling service, my partner has waited in all day for a collection that was supposed to have taken place by 2pm. On calling the office she was told that the driver had attempted to deliver, had called and even 'knocked'. This is a blatant lie as my partner had her 'phone with her all of the time and with the windows open in the small block of flats would have heard the van arrive. We will be detailing our complaint to the retailer concerned in the hopes that they will find better logistics partners.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COSTS Furdeco delivered me damaged furniture, an oak chest of drawers and 2 bedside cabinets, dumped it in my bedroom then left before I could check the delivery then forged my signature on the delivery note. I contacted the furniture company who arranged for Furdeco to collect the furniture a week later, 2 men turned one man attempted to carry an oak chest of drawers downstairs on his own, scuffing my landing and chipping paint of the wall. Then Left abruptly. I contacted Amardeep at Furdeco who called me a liar and told me the delivery driver picked the furniture up from outside my house as I wasn’t in. In all Furdeco damaged my furniture and then damaged my house to the tune of 200 quid then insulted me. DO NOT USE FURDECO”

Furdeco 1 star review on 13th August 2021

Helpful Report

Posted 3 years ago

“I received an email from them saying they’d be in touch to arrange a delivery slot. After several days and no call I had to phone them. Arranged a time and took time off work. Instead of a 7 am delivery I got a text saying the van had broken down and delivery was rescheduled for later in the week. A company with integrity would have hired another van ( if that excuse was true) A low integrity company to be avoided. Any trading company would be better off avoiding them for fear of damaging their own reputation by guilt by association.”

Helpful Report

Posted 3 years ago

“Absolutely awful. I paid for an assembly service for my bed as part of the delivery. I had to spend over 5 minutes debating with them whether it would fit. I knew it would as we were replacing like for like size. And it did. Things just went further downhill from there. They originally had the bed base the wrong way round. I had to point this out. Due to COVID and the space available, I didn’t have the chance to check the bed properly until they left. They weren’t waiting to provide me the opportunity and I soon realised why. They didn’t fit the spacers required between the base and headboard. They didn’t attach the piston arms. They didn’t join the 2 base lids together. The only thing they seemed to do right was attach the castors to the base. On speaking to the company I purchased the bed from (Beds on Legs) they sent me another set of assembly parts as Furdeco must have taken them along with the bed wrappings. I then had to arrange for a handyman to take it apart and reassemble properly. And to add insult to injury when he took the mattress off, there were 2 dirty hand prints on the base lid. So much for the ‘white glove service’ they advertise! I called Furdeco to explain the problem and I emailed them. After no response within a week I emailed again. They then sent me an odd text about a delivery but still never responded to my emails. I called as I was confused what the delivery was about. I ended up going round in circles and getting no place. It was like banging my head against a brick wall. The last person I spoke to said they would look into it and I would get a response to my emails. Sadly, I have had nothing. Appalling service and the worse customer care I have come across in years. If you are buying something and Furdeco is the delivery company, think twice. I would not recommend it.”

Helpful Report

Posted 3 years ago

“Delivered when expected. The delivery drivers Leon and Dave were really helpful, nothing was too much trouble for them!”

Helpful Report

Posted 3 years ago

“Rude customer service assistant. I missed 5 calls within a 47 min window, whilst working. I caught up with these calls and replied YES to the text to confirm delivery. The very rude individual that took my call said purely "well you missed the slot because you didn't respond in time and you will need to wait until we return to your area". When I clarified this time scale - I was brushed off and I enquired further, tomorrow a week a month, they said "might be next week." Absolutely no understanding, empathy or customer skills, with an abrupt tone. Please retrain this member of staff to talk kindly and appropriately and upskill them in good telephone manner. I don't appreciate being given a 'tough-luck' attitude. Completely unprofessional. I only hope when my goods arrive, there is no damage seeing the other views on this site from other customers.”

Helpful Report

Posted 3 years ago

“For delivery day, I was given a time slot of between 2-5 pm. As there was no show or contact, I was about to step into shower at 7pm, when they rang to say they would be here in 20 minutes. On arrival the lad carried the box into my garage, cut it open for me, and removed the main wrapping. The goods were not damage. I think the guy was as relieved as me, and seemed keen to move on home as there was nothing left in the van. R.Mac.”

Helpful Report

Posted 3 years ago

“The delivery was cancelled twice in 2 weeks due to "loading error". Both times it was because the "item is damaged". This time when I toldme them that I did not believe that it was,damaged twice, I was told that they never received the item. Before Christmas I was told it was in the warehouse and I was told on.the phone that I could pick it up myself if I wanted to or it would be delivered on 4/1/21. It is too far for me. Now they say I have to wait a week for it to get to their warehouse.”

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Posted 4 years ago

“My drivers were polite and on time.”

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Posted 4 years ago

“They texted me the day before to tell me when my package will be delivered and they came right on time. This is the second time I've had a parcel delivered from them and never had any issues.”

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Posted 4 years ago

“I've received great customer service from Furdeco, the drivers couldn't be more friendly and helpful. My bed arrived promptly on time and the drivers assembled my bed straight away carefully.”

Helpful Report

Posted 4 years ago

“I was kept well informed by multiple texts/calls to confirm exact delivery details. Both delivery driver and drivers mate were extremely professional, efficient and polite when delivering.”

Helpful Report

Posted 4 years ago

“IAPPALLING CUSTOMER SERVICE – AVOID THIS DELIVERY COMPANY!! I ordered 2 radiators via Screwfix to be delivered from Acova by Furdeco. I received a telephone call from a surly staff member who informed me of the date and time allocated for my order (6 days after the order was placed) I asked if it was possible to change the date as I would be at work and not at home. I was abruptly told that if I wanted to change the date the good would not be delivered till much later and possible not the same week. I agreed. I then received a text to confirm the date and time slot. I replied to confirm and received another text again confirming delivery date and time slot. No goods arrived. I tried to call Furdeco at the Tipton depot. I waited in a queue for 20 minutes only for my call to be terminated because it was 3 minutes passed the office finishing time. The Next morning I rang again. The “Customer Service” guy offered no explanation simply to say it was not in the warehouse. I asked why I had received 2 texts and a telephone call to confirm delivery when they didn’t have the goods. The guy did not reply. I also pointed out that according to the tracking system no date had been allocated for my delivery. Again he said that it was nothing to do with him and until the good arrived I would have to wait. I asked how long that “wait” would be and he said he didn’t know. As the person I was speaking to clearly couldn’t care less I asked to speak to someone who might be able to tell what had happened to my order. He then put me through to another extension that rang out and then disconnected me. I then contacted Screwfix to see if they could help. During the morning I had an e-mail from someone called Ryan who I presume worked for Furdeco but the e-mail did not make clear who he represented. Ryan said that there had been a loading error and they were trying to re-route the order and I might be able to have them delivered in a few days; though he was not certain. I decided that I could not wait and doubted that Furdeco ability to deliver these item without further problems and delays. I contacted Screwfix and received a refund. The contrast between the customer service offered by Screwfix and the complete lack of any at Furdeco was stark. Your Tipton staff needs urgent training as they are incapable of providing a competent service. The attitude and incompetence has resulted in Acova losing hundreds of pounds in sales and I will be telling friends and colleagues not to use Furdeco.”

Helpful Report

Posted 4 years ago

“Avoid at all costs I have never had the misfortune to deal with such an unprofessional company. Not only was there no regard for the current COVID 19 climate (no masks or gloves worn) but the delivery drivers have also caused damage to my property. After calling the company to come to a resolution it clear that customer service is not their strong suit or even on their agenda. I have sent 7 complaint emails over the last 19 days and not even so much as recieved an acknowledgement. Appalled would be the polite description for this bunch of cowboys. I hope no one else has to face what we are going through, especially knowing the insult that we have paid for a 'service' (if you can call it that!) that has resulted in damage.”

Helpful Report

Posted 4 years ago

“They came to collect a dining room suite that had to be returned and turned up with a van full of furniture. Complained legs were not removed from table but even if they were there wasnt room on already full van. Left without taking items. Why on earth turn up at 7.40 am with a van full of deliveries. What did they think they were collecting? Dolls house furniture?”

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Posted 4 years ago

“Customer services are useless My dog could do better”

Helpful Report

Posted 4 years ago

“Extortionate phone line - call to cancel delivery date and make you call them back to rebook - I have an £8.50 phone bill from three return calls for the delivery Id already paid £30 For. Absolutely disgusting .”

Helpful Report

Posted 4 years ago

“Telephoned by delivery men with time of arrival, arrived, carried boxes to designated area.. no PPI (obviously company thinks this is optional) Understand they had half the country to travel to with deliveries but with boxes all grouped together I tried my best to check boxes. Noted punctured box..... but they opened that one to show me that no damage was present to product. I mentioned I would take photos of the other said boxes before storing which I did. I then was asked to sign and print my name so......nothing was noted re the damaged box....so I am now informing you of the fact a few of boxes had damage and I have the photos. Men were pleasant but time should be allowed for proper observation of goods before customer signs.”

Helpful Report

Posted 4 years ago

Furdeco is rated 4.2 based on 557 reviews