Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 557 Reviews

80 %

of reviewers recommend Furdeco

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4.2

Based on 557 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ask about maybe you can help lift in 1 level guys say it is job no for us”

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Posted 2 years ago

“Excellent service from start to finish. Very quick delivery, great communication, professional delivery and set up. I would use this company again.”

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Posted 2 years ago

“Reading some of the previous reviews, I was a little worried. I needn't have been. My fridge freezer was unpacked and placed in my kitchen. The delivery person advised me to keep the packaging, just in case”

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Posted 2 years ago

“Terrible - and extremely expensive - service. Having paid well over £300 for delivery of one fridge and one bed, Furdeco took well over a week to contact me to arrange it. I asked them what vehicle it would arrive on because I have a narrow drive; they assured me it would be a 3.5t Luton van. On the day, the driver called to say he was in an 18t lorry and couldn't get down the drive. When I asked why I had been informed it was a van he said that the call centre staff have no idea about the fleet and give out incorrect information. The driver managed to drag the goods down the drive but left them at my front door when I had requested they be left in the garage. I called him immediately but he refused to move them as his 18t lorry could not be left parked. When I informed Furdeco of this, they claimed (1) they don't use 18t lorries, and (2) the goods were left in the garage - both completely incorrect! Disgusting that they not only provide a poor service, but then insist that they have done things they haven't. Avoid like the plague.”

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Posted 2 years ago

“Was kept very well contacted regarding the delivery & both the delivery men were incredibly professional & helpful bringing our bed up to a first floor flat with no complaints at all. No damages occurred. Would happily recommend & use again.”

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Posted 2 years ago

“Very good service, they came within the time slot given and text when they were 30 minutes away.”

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Posted 2 years ago

“Absolutely disgusting service They delivered a new washing machine to my 81ywar old mother Payed for delivery and installation they left washing machine stuck out she couldn't close back door They stood over her to sign paperwork Totally disgusting service”

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Posted 2 years ago

“I was kept fully informed, first by email when Furdeco received my order, then I phoned to arrange suitable date so that delivery would be near the time my plumber was starting and not too soon, a confirmation email from Furdeco, a phone call from them with a time slot and finally a phone call on the morning of delivery with a more precise time. Four radiators delivered on time and with no fuss by two friendly, polite and efficient young men. Thank you very much.”

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Posted 2 years ago

“I wanted to give zero stars. Furdeco delivered a garden umbrella to my house. They arrived in a large van and decided to bring it up my drive despite it clearly being too large for the drive. On the way down, they broke bushes and left a scrape all the way down my drive. Despite the noise it caused, they drove off failing to stop and see the damage. This was the answer from their complaints department. We are saddened to hear of your experience. However, there are no prior notes to advise us not to drive up the driveway and nor was this expressed to the delivery crew ahead of delivery. Unfortunately, we would be unable to offer a resolution at this point. So apparently, you have to tell them not to bring a huge van up a narrow drive as they are not able to come to that conclusion for themselves. Absolute cowboys - avoid”

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Posted 2 years ago

“Shocking service, failed delivery twice and blamed their client for there lack of competence. Never use these if you want to stay in business. Never called us and expected us to have a crystal ball!”

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Posted 2 years ago

“VERY,VERY GOOD QUICK AND EFFICIENT AND VERY HELPFUL AND ALSO ARRIVED SPOT ON TIME. ALSO KEPT INFORMED BY PHONE ABOUT DELIVERY. WOULD DEFINITELY USE, BRILLIANT. MR KNAPPER.”

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Posted 2 years ago

“Wont deliver my item until enough orders in my location”

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Posted 2 years ago

“Really good contact. A very good ite. for a low price. All the time mobile contact. Delivery very good. I really recommend.”

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Posted 2 years ago

“Brilliant service company kept me well informed I was given a 3 hour delivery slot .delivery men called me 30 mins before delivery.and installed my washing machine quickly and efficiently very friendly delivery men .”

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Posted 2 years ago

“I had garden furniture delivered by mistake as the online order had been cancelled so it had to be returned to Aldi. They told me Furdeco would be in touch to make arrnagements to collect it. They didn't get in touch so after a few days, I phoned them and arranged for the pick up to be on the following Monday. Instead, I received a text on Monday telling me it was going to be Wednesday. I called them to be told that it was because of a vehicle breakdown and that the pick up had been rescheduled (without discussing it with me first) to Wednesday, at about 8.00am. I wasn't happy because this large box was in the way and also, Aldi would not process the approx £200 refund until it was collected. Come Wednesday 10.30, no-one had been in touch. I rang them to be told that there had been a 'system glitch' and it would now have to be Friday. These people are incompetent and have quick and ready, weak excuses to try to cover it up. Their poor performance doesn't reflect well on Aldi and I'll certainly think long and hard before I buying anything else from Aldi requiring delivery.”

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Posted 2 years ago

“Antique piece delivered with care, on time, by two very pleasant men”

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Posted 2 years ago

“Delivery went fantastic sadly the product they delivered didn’t match their service. But it was nice to meet another friendly crew when we sadly had to return the order return the order. Brilliant communication on ETA”

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Posted 2 years ago

“The service was great, they were very friendly and polite. I had my egg chair collected”

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Posted 2 years ago

“Emails and phone calls to notify me of date and time of delivery, it was only a 2-hour window which meant I wasn't twiddling my thumbs for hours waiting to take delivery! We live in a pretty remote spot but the driver found us easily. The two guys were polite, professional, proficient and friendly ☺ I would very highly recommend Furdeco for any delivery ♥”

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Posted 2 years ago

“I received a great delivery service, the delivery men were friendly. My sofa was delivered with no fuss at all, very professional service. 👏”

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Posted 2 years ago

Furdeco is rated 4.2 based on 557 reviews