Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered bar stools,next day I received e/mail telling me when they would be delivered just amazing service also ordered 4 dining room chairs same again next day e/mail arrived also next day telling me they would be delivered that day service is absolutely amazing”

Helpful Report

Posted 3 years ago

“Just WOW what a service. Ordered a console table Saturday evening and by Monday it was sitting beautifully in my hall. It’s exactly what I wanted and I couldn’t be more pleased with the service”

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Posted 3 years ago

“Delivery was very fast. Was not expecting the wardrobe to be so solid and heavy, especially with the price i paid. Its a lovely wardrobe and delivery guys were friendly, helpful and efficient i did change the knobs as i wanted to match my other furniture but there was nothing wrong with the ones provided”

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Posted 3 years ago

“Great servis from start to finish will recomend very happy customer”

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Posted 3 years ago

“Great delivery frendley servis delivery quick and delivery men were very helpfull great servis from start to finish would defently recomend this company very happy”

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Posted 3 years ago

“I don’t know who created their Customers Service department system, but it’s certainly the worse system I have ever had to deal with! I bought two chairs from their website, one arrived damaged. I already contacted them 3 times and the only response I received was an automatic email promising that someone will get back to me! Still nothing!!! Super frustrating!!!”

Furniture 123 1 star review on 12th December 2020

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Posted 3 years ago

“delivery on time big item delivery guys good east yo put up”

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Posted 3 years ago

“Not impressed at the moment. Feel scammed. I ordered a bed weeks ago and was due for delivery today (the 12th of December) I purposely ordered it for a Saturday as we won't be in during the week. I received no email or text the day of or before to say when it's coming. I rang this morning because this didn't feel right to be told it's been put on hold now until the 15th! I had already pulled my daughter's bed apart and I have someone collecting it for today. We're not able to be physically home to receive the bed until the 22nd so my 3-year-old is without a bed until then!! I asked if it could be delivered tomorrow instead. (13th) and they said they don't deliver on a Sunday and nothing else they can do. Meanwhile, I have another email from someone else saying it's coming tomorrow, the 13th.. I have two emails now stating the 22nd and the 13th and I have no idea which one it is. Either way, my daughter is without a bed. It's making me feel like I am being scammed when I have paid a lot of money for this bed and mattress. At the moment I will say it's not worth the hassle. I really hope this bed actually arrives on one of those dates as her room being redone was a part of her Christmas present. This is absolutely awful treatment for spending so much money on a product.”

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Posted 3 years ago

“The service was I expected having bought from Furniture 123. I haven’t assembled my bed frame yet so can’t comment on the quality or how easy it is to assemble”

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Posted 3 years ago

“Wonderful sofa, prompt response every time”

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Posted 3 years ago

“Ordered a tv unit and sideboard paid to have it delivered in 3-4 days to get an email the next day to say it will arrive in just under a month!”

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Posted 3 years ago

“Furniture is excellent however delivery date was altered a couple of times due to supplier issues. Driver called 30 minutes earlier to make sure we were home as promised.”

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Posted 3 years ago

“The single bed is gorgeous and such good quality, it was easy to assembly and was delivered the next day. Really efficient service, top marks.”

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Posted 3 years ago

“Quick and Fantastic delivery service”

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Posted 3 years ago

“Gorgeous bed. I rang beforehand to double check how it would arrive - I was told in 2 large pieces and assembled but it arrived flatpack however this meant that it could actually fit in my house which is good. I was also told the driver would ring me 30 minutes beforehand as I don't live at the property but this didn't happen. The assembly instructions are easy to follow although there are some incorrectly labelled parts in the pamphlet. There are also 4 screws that are meant to secure the frame to the piston mechanism but no holes to put them in (there are holes on one side of the frame but not the other) so I am worried that with only one screw either side the bed is not secure. Seems ok for now though and is gorgeous. Haven't slept on it yet but seems good enough. I assembled it on my own but the inner frame pops out when working on the other side to assemble it so would be easier with another person to hold the other end in place.”

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Posted 3 years ago

“Always prompt delievery and good quality furniture at a good price.”

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Posted 3 years ago

“Excellent, quick delivery and bed is fabulous”

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Posted 3 years ago

“Delivery personnel left 5 heavy boxes at bottoms of my stairs with the heaviest, a boxed 3 door wardrobe left leaning against the wall at outside of my front door! I was given zero opportunity to discuss how I was going to carry the 5 very heavy boxes up stairs to my bedroom. I went upstairs to ensure there was room and no obstacles in the way of the boxes- I wrongly anticipated They might help me carry boxes up stairs. I went down to find them leaving saying “All done”. I live alone. How am I going to manage to move all 5 heavy boxes which required two men to deliver?”

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Posted 3 years ago

“Shocking experience so far. Bed bought on 28th Nov, delivered on Tues 1st Dec. It was short of bolts so I called on Thurs 3rd and received an extra set on Friday 4th. One of the centre support legs then snapped so I called up again on Sat 5th and a replacement was sent and received on Monday 7th, but it was too long. I then called again on Tuesday 8th for another leg, received it on Wednesday 9th, yet again it was too long. I called up AGAIN for a FOURTH time, each time having to wait for a number of minutes before I can speak to customer services. I received FOUR centre support legs this afternoon, Thursday 10th, but they are ALL either too long or too short. Having even given the customer services the actual length previously of the centre support leg required, how can it be SO DIFFICULT to supply the part I require??? The bed is also out of stock online now! I have only been refunded the delivery charge so far, that was after pressing on my part. I now have a bed that is effectively worthless, I am having to sleep on my son’s bedroom floor, and my stress levels have gone through the roof. NEVER EVER will I buy from this company again, and I would advise anyone looking for a bed to go elsewhere!!!!!!!!!!”

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Posted 3 years ago

“Lovely table. Well packaged and fast service, arrived sooner than expected. Great service, thankyou.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews