Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the 3 and 4 seater sofa "Ariana collection".... the most uncomfortable sofa i have ever sat on. I cannot emphasise how rubbish the sofa is..although it looks nice there is no back support as the cushion is straight back. Please avoid at all cost... the customer service is Extremely bad. Would never purchase from this store.”

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Posted 3 years ago

“Shocking customer service. Placed an order with a 10 week delivery period and 7 months later it has still not arrived. Staff couldn’t care less, no compensation provided. Complaints and requested call backs go unanswered and still no furniture. Do not order from here.”

Helpful Report

Posted 3 years ago

“Absolutely shocking service from Guildford! Where should I start? I received an email suggesting items were on sale - I chat botted to reserve a chair and a mirror and received a call to confirm, as well as an invoice after payment. On the invoice it says 1-3 weeks delivery time. At 3 weeks, I still hadn't had any communication, so emailed - no word. I called - couldn't get through. I left messages - nobody returned my calls. I chat botted and was told twice that someone would call me - they never called. In all this time I managed to speak to one person on a Friday, 5 weeks on who suggested the piece was still in the showroom and was never scheduled for delivery and that someone would call me on Monday to arrange delivery - no call. Wednesday I called and emailed to say cancel my order. On Thursday, I receive an email saying they have now cancelled my order and that I should call to receive a refund. What the ??? Someone FINALLY contacts me to say order cancelled without ANY explanation, apology, nothing - only to say that the order has been cancelled. I will NEVER have anything to do with this company again. Absolutely shocking!! Worst customer service I have ever experienced.”

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Posted 3 years ago

“I think your furniture is really bad so uncomfortable and the second one even worst like sitting on wood and the bed all there after is money would never buy from then again”

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Posted 3 years ago

“Seriously awful. Waited 12 weeks for delivery. Sofa then didn’t fit around our staircase (because of the angle) so delivery guys advise cutting the bannister out. I think not. Been stuck in our entrance hallway for a month and on top of that the idiots are charging me 25% of the order value to collect it (£400!) that’s if they ever decide to pick it up! avoid this company at all costs. They are a bunch of useless idiots!”

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Posted 3 years ago

“No customer service. Disgraceful. We ordered on 29th October and still have no sofas. I went in just before Xmas to ask for a swatch so I could buy curtains. They promised one but never bothered to send it. Received a call mid February saying we would get the sofas ‘soon ‘ as they were due in to them on 22nd Feb. It’s now been 18 weeks ( we were told 15-16) and still no sofas! We ve been fobbed off numerous times and now we’ve had enough. They’ve clearly lost or damaged the order. Problem is they just do not care! I am now getting advice to see if they are in breach of contract so I can cancel the order. Can’t give zero stars sadly. Don’t buy from them. They just let you down.”

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Posted 3 years ago

“I requested a visit to assess the softness of the setter arms and seat .I was requested to send a photo .which is impossible to show the softness of the under filling .back came a reply almost instantly .this is normal settlement .not happy”

Helpful Report

Posted 3 years ago

“Ordered a 3+2 seater sofa and they made sure I paid in full promptly. Come delivery date, the guys couldnt get the 3 seater into my house, so took them back. When I called, they said the fault was mine as I should have checked the sizes would fit in through my door. Anyway, agree to pay for their sofa technician to remove segments of the 3 seater to fit it in. Second time delivery, they forget to bring in one of the parts needed to re-assemble. They also said the 2 seater couldnt go in, and they wouldn't take it back. As it had been attempted to get into my property, the sofa couldn't be sanitised to take back. So they left the 2 seater on my drive! Third time in, they deliver the missing part and the technician manages to assemble the 3 seater. Thought the reduced the price for the technician's services, the service was appalling.”

Helpful Report

Posted 3 years ago

“DO NOT ACCEPT A SOFA IF YOU FIND MARKS OR DAMAGE! Sofa was not checked prior to delivery and was damaged. I then accepted the sofa after being told it was glue. Had to wait for a repair agent to come out and it’s a half day appointment so half day holiday booked. Repair agent had a go but not great. Repair agent also wanted to know how the sofa was positioned in my property!?! Rung the store and was told I now have to wait for them to pick up the report despite me emailing the reviews team with photos. At this point I wish I never dealt with this company”

Furniture Village 1 star review on 2nd March 2021

Helpful Report

Posted 3 years ago

“Avoid avoid avoid ..... Avoid avoid avoid ...... if you like customer service this isn’t the company for you !!!! As they Seem to have no regard for their customers once they have taken your deposit ! After almost 6 months of waiting for our order to arrive we were told the night before delivery that they “couldn’t find” our mattress ! Two weeks later several emails several calls and a couple of virtual chats via the website nothing has been done and no contact has been made to us to explain, apologies or update on this saga!!!”

Helpful Report

Posted 3 years ago

“Zero acknowledgment of issues fall back on independent engineer inspection, not independent at all. How can an inspection take place without design specifications for reference no measurements or reference guides. Purely an opinion not a professional evaluation! Seeking legal advice over £5,500 furniture after 4 weeks looks 10 years old. Also not designed correctly for static version of recliner zero back support Do not buy anything from this Mickey Mouse company. We have ordered three times and waited over 3 months for each item. Awful customer service. Treated with contempt by customer services! GPlan should be wary of loosing their reputation by being associated with this company.”

Furniture Village 1 star review on 25th February 2021

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Posted 3 years ago

“As with everyone else DO NOT BUY from this company. I cannot express enough how shoddy the quality is. After six months sofas looked ten years old. We sit on them for three hours a day and plump daily. One and a half years in and they look ridiculous. They are out of shape, uncomfortable and furniture village assured us on purchase the foam was high density quality so we would have no sagging. LIES! Take a look at the pictures. I have repeatedly tried to raise with them, for a response now of basically pay for more inners. Yep less than two years old and they want me to pay for more stuffing....”

Furniture Village 1 star review on 24th February 2021

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Posted 3 years ago

“Would give no stars if I could. Furniture Village’s customer service is appalling. I purchased an expensive piece of furniture from them last July and after a wait of 3 months, they delivered a completely different item to the one I ordered (wrong model, wrong colour). They failed to contact me at all about this problem - I had to call them to find out what was happening. When I did call, I was told “it is a problem with the suppliers” and not given any date by which the error would be rectified. When I called again to ask for a timetable for correcting the error, I was treated as if I was nuisance rather than a customer whose purchase had not been fulfilled. After a wait of a further 3 months, and many phone calls, they eventually delivered the correct item. During that entire period, they had all of my money and I had no proof there was a problem! To this date, I have not received anything from them in writing (not even an email). No apology, nothing! I raised a formal complaint about this and posted it to them in January of this year. I know it arrived, because I had my letter tracked. After 6 weeks I haven’t received any written acknowledgement of my complaint. Avoid this company at all cost – you have been warned.”

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Posted 3 years ago

“Complained about the lack of support on my Rosie sofa cushions. They said they would get back to me, but never did. Absolutely pathetic”

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Posted 3 years ago

“Has anyone from this company actually read the reviews??? It beggars belief that this bunch of crooks are still trading - although I doubt you know what the words means, but especially in the current situation you should be ashamed of yourselves. I and obviously many like me truly hope you go bust”

Helpful Report

Posted 3 years ago

“We moved into our new home. We have a lovely separate dining room so myself & my wife spoilt ourselves & paid "£5,500.00" for our new table, chairs & matching side board! It looked lovely in the front window of the Bristol branch. However, I can't over emphasise enough how cheap the quality & construction of this furniture is!!!!! We had the furniture delivered & the 6 chairs & 2 carver chairs had black grease marks all over them (we had to have them professionally cleaned) all the legs of the table were loose to the point where the table was close to collapsing! The legs & backs of all 8 chairs were also loose! We managed to get everything sorted ourselves & thought that would be the end of the issues.....unfortunately not the case! The finish to the table has now started peeling in several areas & the oak has blown on the side board doors! Going against my better judgement we took out the extra "Guardsman" insurance from Furniture Village (thought this was a good idea at the time due to the cost of the furniture). How wrong were we?????..... THIS INSURANCE IS NOT WORTH THE PAPER IT IS WRITTEN ON!!!!! Go & look for youraelves & read the "Guardsman" reviews online! They are an absolutely disgusting & shocking company! They take your money & have millions in the bank. SEE FOR YOURSELVES! Take a look at their online accounts that are available for all to view.....but they use any means possible to worm themselves out of any claims! Please Please Please don't purchase from Furniture Village! This was supposed to be a "once in our lifetime" purchase but we have just been left devastated! We are "£5,500.00" out of pocket & have nothing to show for it apart from a tatty looking dining room! Absolutely Gutted!!!!!”

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Posted 3 years ago

“Shocking service. Received a Damaged sofa, wrong cushions sent out three times ... repair man made a complete mess of the sofa, then we had to wait ages for someone to come and inspect his rubbish work ..... to then be told We have to wait again for someone else to come out to correct it. This is ridiculous, specially with the amount of money spent.”

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Posted 3 years ago

“Dont buy a leather sofa from here they told me mine was all leather turns out it is part faux leather now peeling they lied as I specifically asked the salesman if it was all leather and was assured it was.£1250 now it looks horrendous.”

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Posted 3 years ago

“placed order in October - still waiting - they dont reply or ring back as promised. keep putting date later and later when eventually get hold of someone. Also seem to think its acceptable to say its suppliers fault even though I bought from them not their supplier.”

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Posted 3 years ago

“Spent £3700.00 on a sofa that looked terrible after only a few weeks. If you hold the cushions up you can see daylight through them, Furniture Villages response was to plump the cushions and dress the sofa! Seat has dropped where sat in, Furniture Village response was to say I need to rotate and sit in a different seat each day! Back cushions are uneven height, Furniture Village response this is normal as recliner seats use component parts!!! I WOULD NOT RECOMMEND BUYING A SOFA FROM FURNITURE VILLAGE!!!”

Helpful Report

Posted 3 years ago

Furniture Village is rated 1.3 based on 1,025 reviews