Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

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“Ordered a leather sofa from Furniture Village, after trying it out in the shop. Had to wait several weeks for it to arrive. The sofa that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from Furniture Village again, and would not recommend.”

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Posted 3 years ago

“These are my sofas after three weeks and they think this is within tolerance lol. Cheap Chinese rubbish, avoid, avoid, avoid”

Furniture Village 1 star review on 27th May 2021

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Posted 3 years ago

“Sent an email to the @ reviews team on 18th May 2021 rather than write a review in order to get resolution. Still no reply as of the 27th May so it’s now time to leave you a review. After reading lots of 1 star reviews it’s quite clear there is a issue with this company, and their customer care. I shall not even be phoning them, as the wait time is very long as pointed out by the many other reviewers. The simple conclusion is everything goes well up to the point they take your money, and then if there is a fault/ problem they put their head in the sand. If you like to be fobbed off, and ignored this is the company to buy from.”

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Posted 3 years ago

“We bought an expensive rug from the new store in leicester it would take 2 weeks delivery it arrived left outside the house as they did not text to say it would be delivered’ It did not suit the room was to bright & to big “ so we contacted customer services to return it , they said it could not be returned! after about 3 days they said you loose 25% off the price plus £60 to fetch it back !! They didn’t tell us about the return policy also if you order online you get a full refund’ so don’t go in the store “Terrible company appalling customer service this is a on going dispute‘they have no right to cause so much stress & upset to good honest customers”

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Posted 3 years ago

“Brought a 3 seated sofa and 1 chair we was told the waiting time for delivery would be around 3 months. Staff very friendly not pushy and sofa plus chair was delivery on time. No issues. Sofa is lovely and comfortable. Strange to see so many negative comments, however I guess most people are only willing to write negative experiences rather than any positive experiences.”

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Posted 3 years ago

“Shocking quality - Do not buy from this company . After just a few months you will couches are flat and uncomfortable. Choose wisely and shop at DFS No one in the store mentioned we should expect the recliner sets to flat in comparison with rest of the couch. Substandard, poor quality products, rubbish customer service. They say there is nothing wrong with our couches but if we want to replace the seat interiors and kick plate we can at a cost to ourselves. Quite strange when they say there is nothing wrong.”

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Posted 3 years ago

“I ordered a corner sofa which took over 6 months to be delivered. The sofa was not clicked together correctly from day one. An engineer was sent out who complained it was too large for one person so a month later along came two. In ten minutes he told me it was correctly fitted. When the sofa was still unstable I called furniture village in hove and spoke to the manager Gabriel. He asked me if I moved while the sofa was reclined. After I informed him that of course I would move the body naturally moves. He then informed me the movement could cause the sofa to unclip! Eventually he told me he would call me back. A week later after no phone call I called them and they agreed to come to my home to check. When he did he told me it was correctly fitted, so I crawled round the back and took a pic clearly showing the metal bits separated and not connected. He had the audacity to look at the pic and tell me no that’s correctly fitted. Okay at this point I was really starting to lose my call, you can’t argue with a picture surly? At this point he back away and said he would send round another engineer. Half hour later I get a email telling me there’s nothing more he can do as in his opinion it’s fitted together correctly. So I called a carpenter who came round and informed me that the sofa was only correctly fitted in one place. In fact when the so called manager fiddled with it he had left one side sitting o top of the metal pins and if anyone had sat there it could have seriously damaged the connector. It ended up costing me an additional £50, but so worth it. These guys are lovely when your shopping, can’t do enough for you for you to empty your money. Be careful as the Hove branch has zero after care customer service and the manage Gabriel is rude and uncaring. Never ever will I spend my money in this shop ever again.”

Helpful Report

Posted 3 years ago

“I ordered a divan bed and mattress. The mattress is fine, but one half of the divan is the correct colour - grey, the other is brown and the headboard is blue!! I did not order a multicoloured bed. I find this appalling when, on ordering, I had to spend a considerable length of time checking the order with the sales person and signing to say that the order was what I wanted. What a pity that no checking obviously happens before goods are delivered. What is even more upsetting is, that despite contacting Furniture Village, I have yet to receive an email or a phone call apologising and explaining when I might expect the correct delivery. After reading the other reviews posted, I am not hopeful that the problem will be resolved soon. What a pity that I did not read these reviews before placing the order. I would advise potential customers to leave Furniture Village well alone if they want a reliable service.”

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Posted 3 years ago

“All customers should start a Facebook page for furniture Village same as we ha e on sofology and Dfs. Section 75 if you have paid finance and ask for a refund if the goods are faulty! Also you can go to your credit card provider, small claims court. Do not except what these sofa companies are doing we pay a lot of money for sofas that are not for for purpose.”

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Posted 3 years ago

“i had a sofa bed delivered on the Sunday 9th may 2021 it was the wrong colour they had send out the wrong sample i have send emails every other day i have been on live chat i tried to phone furniture village after 2 hours i had to put the phone down i couldn't afford to hold on any longer i live on state pension all i want is for someone to get back in touch with me i cant have my grandchildren over i am afraid they will mark the sofa i just don't know what i can do there has got to be someone who can help REFERENCE 8096DM228”

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Posted 3 years ago

“I placed an online order. I as told it would be delivered in 7 days. Six weeks later still no delivery. I have paid in full. I tried live chat and was supposed to be transferred to another team but just got left hanging. Tried calling and was 39 in the queue! Sent an e mail a week ago and no reply. This is appalling customer service. Not even worth one star”

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Posted 3 years ago

“Unfortunately their customer service is terrible. After placing an order on line, they debited my account but I was not able to contact them about delivery, etc. I have emailed them and not received a reply, and tried to call them twice, and waited over 50 mins and still not been able to speak to a sales person. I will never buy anything from them again. Very disappointed.”

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Posted 3 years ago

“Appalling Customer Service & Experience I am 44 years old and all them years I do not think I have ever experienced such poor customer service from a mainstream company. I ordered a corner sofa and footstool and was sent the wrong footstool. I made Furniture Village aware and they ordered a replacement. The second one that arrived was the same as the original and the wrong one. 10 months later I am still awaiting my order!! I have no problem with people getting things wrong we are all human, it's the fact I am always the one chasing them and have to call and email. Never are Furniture Village proactive and call the customer to apologise and try and rectify the problems. Today it is 20th May and I am awaiting a call from a Manager since 29th April after I received a further broken promise I would receive a call within 5 working days. The customer service is appllaing and I would not recommend purchasing from them based on the customer experience. Their products are decent quality, but they do not seem to value their customers.”

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Posted 3 years ago

“Bought a corner sofa from these nearly 2k and it's the most uncomfortable poorly made sofa ever and I feel like I've been robbed, trying to get assistance is a waste of time, never ever again”

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Posted 3 years ago

“Spent half an hour on hold to their sales team to be told that nothing similar to the website was on sale because the site takes "24 hours to update". It's a bait and switch scheme and judging by the reviews of people who then bought a bed we dodged a bullet.”

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Posted 3 years ago

“Awful service from ordering to delivery I have dealings with Guildford Store Never again Staff are rude, liars and full of attitude Hate the word Furniture Village No customer service what do ever”

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Posted 3 years ago

“To sum up my complaints: - 2 failed mattress orders, meaning a wait of 2 months (I am now in the process of cancelling the third attempt as I have had enough of this company and resorted to ordering elsewhere) - They delivered the WRONG sofa, meaning a total wait of 6 months for the correct one. - Incorrect contact details from the beginning - No notification of delivery slot the day before, despite wrong contact number. The delivery van also came before the confirmed time slot. - Chosen payment option of IFC was not put through - Extreme lack of communication and miscommunication - Constant disappointment I have been extremely frustrated, angry and upset by this whole experience. I am 24 and just bought my first property as a single occupant, it has impacted my experience very negatively throughout. I am beyond belief and appalled by this company and it's service. I am even more appalled that a big company like this one does not have an official complaints procedure/time scale or department; this is how it has been explained to me. I have all the evidence to back up mine and Mo's conversation via Whatsapp should you require, if this needs to go further. I am sure you have recorded phone calls and live chat threads also. I am confident that any person who reads this would agree that I am more than liable for heavy compensation. Furthermore, I took a day off work for delivery and will need to take another day off for the correct sofa to be redelivered. I work as self employed and I have lost a whole day of income due to your company's incompetence. Most definitely would not recommend. AVOID at all costs.”

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Posted 3 years ago

“Delivery fine, my complaint is about customer service and aftercare. Sofa delivered 17th April 2021 and the leg broke off on 28th April. Called and was told to email. Still no response, not even an automated reply”

Furniture Village 1 star review on 4th May 2021

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Posted 3 years ago

“Just want to say don't buy anything from them sales guys who are on commission they will introduce as like you will not get this offer and material anywhere else but when it's delivered to you it's your responsibility they don't give sh**t about just defend your self as they got their commission avoid”

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Posted 4 years ago

“Ordered a three, a two seater recliner sofa and a single chair. When it came the two seater recliner was broken where the foot should have been, it looked like it had been dropped. The men who delivered it said that I could get a new one and that I could still use it. On the three seater in the middle there was a three inch gap. Not happy so I rang and somone said they would replace them. In the meantime someone from homeserve came and said so it was dangerous he would temporary repair it so it was safe. The three seater he said it would have to "bed in" and the gap would get smaller. Although there isnt a gap in the other one at all. Home serve lied as they said I was happy with the repair I was not. Peterborough store manager rang there is nothing they will do for me. So I have one sofa that has a bodged repair another one that the middle person cannot sit on because the gap is too big. If I could give this company a zero I would. Please dont buy from them. I am even thinking of sitting outside there store on the faulty furniture. I am so mad and upset.”

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Posted 4 years ago

Furniture Village is rated 1.3 based on 1,055 reviews