Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,055 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our 4 Seater Bronwyn sofa was delivered with incorrect throws. We have been in touch with the New Malden branch so many times but never received any positive feedback from them. It has now been almost a year since we placed the order and we still have not received the right cushions”

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Posted 3 years ago

“Absolutely despicable company. I purchased a sofa because I developed neck and back pain to the extent I'm having physiotherapy. The sofas that arrived are not equivalent to the standard I've received. The head rest protrudes over the back rest causing me pain. This is in addition to the dents and misalignement on the chair. Despite requesting a return, I was advised that I need to have a Technician to confirm that the sofa is affecting my back. I am totally flabbergasted at the response and lack of concern for my health needs”

Furniture Village 1 star review on 18th October 2021

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Posted 3 years ago

“Do not order from Furniture Village. We were asked to transfer money into a private account and were never given a receipt. We received a mattress but no furniture. After dozens of calls to customer services and to Scott Taylors mobile, which he insisted I use, I never got anywhere. We have been waiting 10 months and have now been informed that Scott has been sacked due to missing furniture etc. We were told that we would have to order from scratch again and wait up to 6 months for a delivery! I was told I was not allowed the regional managers number and that my complaint didn't need to be escalated that high!! I think theft would warrant speaking to a regional manger or higher. The whole debacle has left a bitter taste and I would urge you not to deal with this company”

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Posted 3 years ago

“I had been considering ordering from FV until l read these reviews. They are from people who don't know each other and yet they have all had very poor experiences. FV - are you reading these reviews?”

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Posted 3 years ago

“We bought a sofa in 2013 costing £2200. We also paid extra for Guardsman cover at £160. The sofa has worn badly peeling etc. I have another leather sofa I had in 2006 which still looks like new. I have treated them both the same and I feel the one I was sold is not genuine leather! Like other people I too was told the guarantee is out (after 5years) and sorry! I would have expected this to last more than my previous fabric one which lasted until I got fed up with it after 12 years. Something terrible wrong with some of their 'genuine leather' sofas and they just don't care! I will certainly not buy anything else from them although I guess they on't care if I do or not! Customer service does not exist after you have placed your order and with all the bad remarks they have received, they need to change their act or go broke!”

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Posted 3 years ago

“DO NOT ORDER FROM THEM!!! Ordered a lamp in April said would be in stock beginning of May. I was happy to wait. Lamp still hasn't been delivered now there saying lamp should be in stock end of November. No one will update you on delivery unless you contact them. Now waiting for a refund”

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Posted 3 years ago

“Terrible - do not buy from them. I paid extra to have my old mattress taken away when they delivered the new one. The delivery company refused to take it as it was not stated their documentation and the shop will not refund the collection/disposal cost.”

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Posted 3 years ago

“Appalling service. I have now waited 2 days for a return phone call. I phoned initially because in June we paid a substantial deposit for 2 x sofas. It is now 15 weeks waiting and we havent even been able to speak to someone. The least they can do now if and when the sofas do turn up is to drop the delivery charge!”

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Posted 3 years ago

“I was impressed with the service I was given by Aleks in your Southampton branch. I found him to be very helpful and pleasant.”

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Posted 3 years ago

“Purchased two leather sofas from Furniture Village and after just six weeks of minimal use they looked absolutely awful. I contacted FV and they sent out a technician who advised that it was an Italian made sofa in a loose fit style which is favoured by Italians who like the lived in look. Despite enquiring at the point of purchase about the leather quality/grade, I was never informed it was a loose fit style and if I had been I wouldn’t have purchased it. Incidentally the sofa in the showroom has apparently been in store for over a year and looks far better as did my 19 year old leather sofa which I changed because I wanted a different colour. I would avoid FV at all costs and I will add pictures so you can judge for yourself.”

Furniture Village 1 star review on 4th October 2021

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Posted 3 years ago

“Absolutely appalling. Been waiting since June for my items. Nobody rings you back . They've got my money so they're not bothered Next step - chargeback action via my bank. 'Which' website has a step by step guide. Wish I had never heard of furniture village!!!!!!!!!!!!!!!”

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Posted 3 years ago

“I'm an happy with after purchase service because I am contacting them to see their product condition and it's still under warranty now 6 months passed we just get promises we will contact and we will visit you to see and no one contact and no one visit. totally not happy with this company.”

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Posted 3 years ago

“We took a while to choose a sofa, finally picking one that was very comfortable in store. We paid up front full amount (advise not to do this) We noticed on in store product arm was dented but they said it was the way it had been stored in warehouse. Our sofa arrived after delays 13 weeks later. The delivery was terrible and hall was damaged. The sofa looked terrible. The backs were over stuffed causing distortion and making it impossible to sit on. It looked nothing like the one in store. It was very uncomfortable. We complained. A man arrived and was at our house no longer than 10 mins, said nothing took a picture of sofa and underneath sofa and then left saying report would be in a few days. Heard nothing. After another week the arm had a hole in it. we have no children or pets just us in our 60s. No one called me from customer service. I called them again and said I wanted a collection and refund. The said that would be ok and arrange collection. couple of weeks passed nothing. I then called them again. This time they said they man who came to the house said no manufactures fault and no refund. We are left with a £1000 sofa, looks terrrible and adds no comfort for my unwell husband. No interest at all from furniture village Reading. Or Resolutions team. Not bothered, not interested, after all we had paid them our hard earned money why would they care. Not sure what to do now, another phone call, another person clearly not interested. DO NOT BE TAKEN IN BY FURNITURE VILLAGE THAT THEY CARE. I could weep. It could have been resolved very nicely in the beginning with good customer service, but I would no longer trust them. NEVER USE YOUR CASH TO PAY, GET IT ON TERMS WHERE AT LEAST YOU CAN STOP PAYING IF YOU HAVE A PROBLEM.”

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Posted 3 years ago

“Furniture Village only stress!!! Order number: 649100608 I order the sofa in May. Was delivering 20/09/21. Ok because a corona time I understand but all experience with the delivery OMG 😱 I sent this to costume service. After many months of waiting, the sofa was delivered, but unfortunately, the delivery was very stressful and not a pleasant experience for me. The delivery guys were very rude and bordering aggressive with their attitude and approach, not friendly at all. From the beginning, how they handles the sofa was appalling. I mentioned to them that it did not look like the sofa would fit through the door without having the arms removed, which is easily done as they slot in and out. So they continue to unbox the sofa in the street and ignored my advice, all was ignored and they continued at force to wedge the sofa through the door. The sofa was not covered or protected in any way. They finally decided to remove one arm but by this point, they had already scratch one hole left of the arm (side support). See photo. The damage to the side support arm could have been avoided with a little common sense as I suggested at the beginning. I am now left with a damaged sofa, a sofa that is meant to be new and I must add was not cheap is now damaged and I do not accept this. This is not what I paid for. I said to the guys that they should return it but they insisted they had to deliver it and I call Furniture Village and deal with the additional hassle of my new sofa being damaged. When I raised this to the delivery drivers their attitude towards me was appalling arms flying in the arm by the younger guy who in all honesty was very intimidating and rather aggressive in his approach. Again this just added further frustration. Do you vet these 3rd part companies? The delivery drivers had a total disregard for the item they were delivery and this was also evident by how it was stored in the van at the very beginning. The word cowboys springs to mind. I ask the delivery driver to check over the sofa upon his departure and he quickly advised that was not his job to do, I ask that he at least take photos of the damage they had caused which it appeared they did, but I couldn’t see in detail the photos he had taken. I am subsequently left with a new damaged sofa, damages walls (see photos) door forced at so much pressure they force the door handle through the wall. (see photo) This whole experience was appalling, the worst customer service/delivery I have ever experienced In my life. There was zero professionalism and very unpleasant behavior.”

Furniture Village 1 star review on 30th September 2021

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Posted 3 years ago

“Bought a dinning table. Came damaged. Was told would get a replacement. It's been 8 months and still no replacement. No correspondence to my emails and mail box is full so can't even leave a message on the phone. Extreme poor customer service.”

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Posted 3 years ago

“There isn't a rating low enough. We bought stools online believing their promise that you could return to a store. Guess what? Can only return to a depot which is further away. Returned stools on 12 July. Still don't have a refund (28 September) despite dozens of calls (same story every time - wait 3 to 5 days) and letters (to company officers - no response whatsoever). How this company is still in business is beyond comprehension. Please don't make the same mistake we did!”

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Posted 3 years ago

“Your company is misleading selling fake leather, then have the cheek to not even send out an independent person to check it out ,don’t buy from this company it’s too fake and will soon go bust.”

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Posted 3 years ago

“DO NOT USE OR TRUST THIS COMPANY Lies,Lies and more Lies. From the telephone gofers to the Online General Manager Scott Taylor, the company is a complete joke. You all know the story by now , so I won't bore you with the details. Take your money , promise delivery, don't deliver. Promise refund, don't refund! Scott Taylor, the promises you made to me, you don't deserve a job, never mind being manager.”

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Posted 3 years ago

“Returned furniture on 17 August. Was promised refund in 5-10 working days. It's now 24 September and still haven't got my money. I have contacted them several times and keep being apologised to and say will get processed that day and will take 5-10 working days. Just keep being lied to. Absolutely appalling. I am owed £1007 and desperately need this money. I will be contacting trading standards for advice.”

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Posted 3 years ago

“Waited nearlly 11 weeks for furniture, and when tried ringing kept getting cut off or automated service coming on saying mailbox is full...absolutely appalling .......would never recommend this place as it's a total disgrace and unacceptable what there doing!!!!AVOID AVOID”

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Posted 3 years ago

Furniture Village is rated 1.3 based on 1,055 reviews