Furniture Choice Reviews

Name: Furniture Choice
Rating: 1.61

1.6 Rating 128 Reviews

13 %

of reviewers recommend Furniture Choice

Company Reviews

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Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Furniture Choice 1 star review on 10th November 2024

Anonymous

Furniture Choice 5 star review on 11th March 2024

Anonymous

Furniture Choice 2 star review on 1st October 2022

Florentina

Anonymous

Anonymous // 01/01/2019

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“Ordered a sofa in Aug,delivery was late due to covid! I'm happy with my sofa but I don't think it's go8ng to last more then a few years. Was a few discrepancies with it which to be fair was dealt with sufficiently over the phone. You get what you pay for at the end of the day.”

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Posted 4 years ago

“My father tried to order a 3 peice suite.couldnt get through to anyone on the phone,left multiple messages,and was told he,d be contacted within 24 hours.in the end he decided to order the settee on line,for some reason it wouldn't allow him to put his last number in off his credit card.i just think this is a bit strange as then you were called furniture choice. And literally a week later your called furniture and choice.Are you even a real company.?? I'm so thankful my father's order didn't go through.”

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Posted 4 years ago

“Love my new sofas the fabric is lovely looks very expensive we have the 2+3 seater recliners they are comfortable and the recline is easy action the delivery was as they estimated thank you.”

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Posted 4 years ago

“So my problems with Furniture Choice are twofold. First off they took several months to deliver the bed. Weeks into the order they called me to say that the deliveryman had dropped the bed loading it into the van and they didn't have any more. I had to wait months for fresh stock to come in so the whole thing took about 19 weeks before I had the bed. They offered no apology or recompense for this. Secondly the purchase was through Quidco, who tracked the order and generated a £12 cash back claim. I never got the cash and Furniture Choice declined the claim, telling Quidco the order was cancelled (it wasn't; they just made me wait months for it). I emailed Furniture Choice whose agent told me that they aren't affiliated with Quidco. I sent her a link to their own Quidco page and she replied again saying it was a "fake listing". I replied again, telling her she was wrong and asking her to check once more. She ignored me. In the end, after spending weeks getting no joy, I tweeted Furniture Choice who claimed Quidco's systems were wrong and that I should never have been given cash back as my order was too small (not as per their wording on Quidco) - they refused to honour my claim but instead sent me a Paypal payment of £1.40. All this for a bed that isn't even very nice: it's an MDF construct with a sticker of real wood on it. Worst. purchase ever and terrible experience afterwards.”

Helpful Report

Posted 4 years ago

“Ordered 30th August. Waited 2 weeks for a delivery date. When we hadn't heard anything we emailed, to be told it was out of stock and was due in stock on 15th September as per the website. (Great service there, it would seem you're expected to check the website daily to find out when your order might actually get delivered.) The email was really curt and unhelpful. Having no choice but to wait, we did so, watching as the in stock date just moved further and further ahead. Order finally arrived today..... and we've been sent the wrong item. Live chat was utterly useless and unhelpful, and in the end the person just stopped responding. Rang up and there's an answer phone message saying they're closed. I dread to think of the rigmarole we have coming now to get these armchairs returned let alone getting the right ones sent without another month's wait. Save yourself the hassle guys, plenty of other furniture sites. Use them instead.”

Helpful Report

Posted 4 years ago

“Their customer service is terrible. I've been waiting months for my table and when it finally arrived it's missing the legs!! I can't get through on the phone, you're not responding to my emails. The only way to contact them is via webchat and even then you don't get a straight answer. I just want to know where the rest of my order is. How hard is it to pick up the phone? Never been so stressed ordering something”

Helpful Report

Posted 4 years ago

“The chesterfield sofas were large very, and the drivers 2 of them were excellent. So pleasant and very very helpful. Phoned me to say they were on their way and arrived on time. The supervisor was fantastic, in fact I did tell him I wish there were a few more more like him around. I shall certainly recommend furniture choice to my friends.”

Helpful Report

Posted 4 years ago

“Originally purchased a table and chairs but requested a return on the items due to being unsatisfied. Customer aftercare service is incredible and really helpful. Due to the incredible aftersales service I proceeded to purchase a replacement table and chairs, this was the Cambridge Table and I matched this with the Black Bewley Chairs. The quality is amazing and I have had nothing but compliments regarding the overall look and quality. I would highly recommend this company as one to definitely do business with. I will absolutely be purchasing more items in the near future. Thank you Furniture Choice”

Helpful Report

Posted 4 years ago

“Received damaged table with a large mark on and the many of the chair legs were poor quality wood that was damaged or had markings on the paint work. Below satisfaction. Would not recommend purchasing this item.”

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Posted 4 years ago

“NOT REAL LEATHER!! Please google bonded leather. They list their sofas as leather so you assume it’s real leather but in the description it’s mentioned once as bonded leather . Came with a noxious smell of plastic. No leather on their website is normal real leather. No issues with returning. Please do your research you’re not getting leather.”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with. You warrant no stars!! So brought a table and chairs had delivery and 3 of the chairs wouldn’t level to floor, send me out replacement chairs but still same issue. Requested a engineer come out and comes to just look at chairs and doesn’t come back. Chairs just falling apart and rubber came off bottom of chair. Didn’t notice for a while and it has scratched the wooden floor. Spoken to customer services and offered me a ridiculous £40 for damage floor. Well I’m sure my landlord will take £40 for a £800 floor. Advised me to get quotes for floor but have no intention to pay for it. My son had emergency heart surgery 2 weeks after last call with them and is classed as extremely vulnerable so have been unable to have anyone around to get quotes. Anyways spoke to some guy in customer services was rude and said this been going on for awhile and basically laughed and said that I’ve left it too long and was rude. customer service is horrendous and furniture quality is rubbish. I will never purchase another item of theses cowboys. Avoid at all costs. Get better quality on eBay”

Helpful Report

Posted 4 years ago

“If I could give no star I would! Avoid buying from this company at all cost. The quality of their sofa is awful. I purchase a sofa 6 months ago and the material has been bubbling. So when I made a complaint, an engineer came round to inspect and he told me that if I was use bubble remover to remove the bubbles, the material/sofa would not be sustainable. Furniture Choice then contacted me to say the warranty will not cover the sofa as the bubbles is part of the characteristics of the material and there is nothing they can do, but if I dont agree I should pay for an independent engineer to come round. So, I contacted the engineer who inspected the sofa to valid what I was told by Furniture choice since he confirmed during his inspection that the sofa will not last if I remove bubbles/ what he wrote on the report. He then told me that he does not understand why furniture choice said that because he hadn't send the report to them. How can I buy a sofa, and 6 months later the material is bubbling?? I tried to complaint to the Furniture Ombudsman and they confirm Furniture Choice is not a member, so they cant take my complaint on. People please at all cost avoid purchasing anything from furniture choice, they are a bunch of bullies, they wouldnt allow me to make a complaint and they are not regulated so they can basically get away with using below standard material for their items. I will report Furniture Choice to the trading standards! Aviod buying from this company at all cost!!!!!!!! AVOID BUYING FROM FURNITURE CHOICE AT ALL COST! Chris whom I spoke to is a bully, he hang up the phone on me when i was talking to me saying there is nothing they can do. I am out of pocket by £700. I am so upset. You will note that my review on quality and customer service is consistent with other people's experiences. Guys, please avoid buying from Furniture Choice unless you have money to waste. I have just lost £700.”

Furniture Choice 1 star review on 18th June 2020

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Posted 4 years ago

“I ordered the Rochester 3&2 seater sofas, customer service was really very good, but the furniture was awful, it was so uncomfortable, no depth, looked like my family were sitting on a perch!They asked me to write a review, I did, pretty much like this one, then I got a phonecall or 3, asking did I want a refund, or replacement, I asked for a refund, but days later I was told that only when I removed my review, would they refund my money. No wonder all reviews are good! Would not recommend !”

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Posted 4 years ago

“This company is not selling anything in leather i had bad experience .be careful”

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Posted 4 years ago

“Since I do not appear to be able to leave a review with no stars I have reluctantly left one. I ordered this table and chairs at a price of £569. Boxes arrived dirty, half opened held together by dirty old tape. The drivers dumped the boxes in the garden as per government guidelines, all except for the table top which the other delivery driver dumped inside my kitchen's French doors without even asking if it was ok to do so. I was so concerned I asked the delivery men if the main table top box was a return or had been opened. Reply 'nah, it will be ok, must have just banged against something.' I carefully opened the damaged corner of the table top to reveal a damaged table top. I immediately telephoned the delivery men to request they take back delivery. They told me to call the company, which I did but they failed to answer my call after over 30 minutes of a recorded message saying they would answer my call. I sent many emails. Several hours later when they returned my call, they could only mention their terms of business. I am on my own and I am unable to lift the boxes myself and the company are not prepared to collect them for three days ; with no indication of whether they will be replaced and /or we are being offered compensation. In my opinion , the damage to the boxes , one of which is split , is such that they have either been dropped and damaged or opened previously as part of another delivery and resealed . Having spoken to customer services the biggest complaint I have is that I am left with no confidence that they understand and /or care about these issues.”

Helpful Report

Posted 4 years ago

“Ordered a 3&2 sofa only one arrived in stated day and second arrived over a week apart as only one was sent out at a time no explanation or apologies this has put me off from buying from this place again”

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Posted 4 years ago

“I bought a new sofa. First I had issues with the underneath and feet holes not been drilled properly. That took a week or so to replace the with my 2 seater the foam part of the seat collapsed in 2 places, they sent someone to rectify this. Now it has done it again and no it’s past 12 months so it’s my problem. I have had nothing but issues from the start. AVOID!”

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Posted 5 years ago

“Absolute Rubbish”

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Posted 5 years ago

“I purchased a Rio L Shaped sofa from Furniture Choice in black faux leather. The looked ok to start with but the quality of the material they make the sofa cushions from is very poor quality and is not fit for purpose. One of the seat cushions has worn out and is shredding off little pieces of black material everywhere. I contacted Furniture Choice customer services but they were most unhelpful, they refused to supply me with a new seat cushion, even though they admit they are the manufacturers, or even if I offered to pay for it! I have not had the sofa a very long time and expected it to last a lot longer then it has. I certainly wouldn't buy anything from them again and definitely wouldn't recommend them.”

Helpful Report

Posted 5 years ago

“I would not recommend this company. I have had a £600 table less that 12 months and the table top is discolored from wiping it with damp cloths. After use of the table we clean it and it has ruined the coloring of the table there are streaks all over it. There is no protection on the table. I have spoken with the company about this and they are not admitting liability and they will not replace the table top. I would not recommend this company and definitely not this table. I have photo evidence of what has happend. Customer service is terrible.”

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Posted 5 years ago

Furniture Choice is rated 1.6 based on 128 reviews