Furniture Choice Reviews

Name: Furniture Choice
Rating: 1.61

1.6 Rating 128 Reviews

13 %

of reviewers recommend Furniture Choice

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Metrics

1.6

Based on 128 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 45%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Furniture Choice 1 star review on 10th November 2024

Anonymous

Furniture Choice 5 star review on 11th March 2024

Anonymous

Furniture Choice 2 star review on 1st October 2022

Florentina

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a table, 6 chairs and a bed from the website in last week. I changed the chair model because it was out of stock and I needed it urgently. As I can't understand why, the authorized person in the chat section returned two more chairs, apart from the £60 difference in price. They sent me an e-mail and asked for a return of £150, which was the wrong return. They say that even though I made the payment and emailed the receipt, they could not get my order out on the same day, and that the fee would be transferred to their account in 3-5 days. They don't understand even though I've repeatedly told them it was their fault, the urgency of the situation, because I just moved to London and I don't have any belongings. In short, the customer service is AWFUL! If you're going to shop, think again.”

Helpful Report

Posted 3 years ago

“Just received our dining chairs today ..it took about 20 min for my Husband to put together ,after doing the first one ,he got going in no time .. lovely study and so comfy ..and for the price you cant go wrong ,we are so pleased ,good firm to deal with our order came as they said it would ...”

Helpful Report

Posted 3 years ago

“From start to finish fantastic service. I had to return my sofa as too small for my needs but what a amazing turn round to a refund I got. Cannot knock this company's professional service at all.”

Helpful Report

Posted 3 years ago

“Ordered a sofa in June 2021 and delivery was for late August,anyway had email in July telling me it will now be delivered in September, I thought ok no big deal,then got another email in early August saying delivery October, I rang them and they said there is a issue getting furniture out of the country but please hold on,then late August another email saying delivery now mid January lol So 6 months from order to delivery date and I bet if I hang on,that date will change again,and after reading all the negative reviews about furniture quality,I'm going to cancel and get my money back and go elsewhere”

Helpful Report

Posted 3 years ago

“I bought a settee from Furniture and Choice and have only been using it for 6 months and the cushion on the side that I sit on has dipped to the extent that I now have to put a folded blanket in the dip to stop me from sitting slanted. Their technician came out to have a look and agreed that there was a dip on the one side of the cushion and said that it was the foam that has lost volume. I am 5ft 7 and weigh 60kgs, so am hardly overweight. The technician said that a good settee should last years, but because the foam losing volume is not considered a manufacturing fault, there is nothing that can be done. I will now have to continue using a folded blanket to simulate a full cushion. Not a good experience at all and I would not recommend Furniture and Choice, if you want a settee that will last you a good few years at least.”

Helpful Report

Posted 3 years ago

“The sofas I bought looked lovely but are really uncomfortable and hard. Customer services were quick to respond but wouldn’t do anything as it was past their 30 day return policy. I wouldn’t recommend buying anything without being able to see what they are like in reality. Wasted £1000!!!”

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Posted 3 years ago

“Beautiful dining table and 6 chairs and pretty straight forward to put together. Worth the money”

Helpful Report

Posted 3 years ago

“Bought a mink cord corner sofa in March 2021 and I haven’t even had it 6 months, it’s completely misshapen, uncomfortable, you can feel the wood in the armrests, under the seats and on the neck area at the back! I called them and they said as it’s out of 30day warranty, so nothing can be done! Eventually after a bit of begging, they agreed to send an engineer from home serve who stated it’s not a manufacturer issue and basically agreed it is just made to a bad standard amd that furniture and choice will put it right regardless- however he couldn’t do it there and then as he didn’t have the equipment with him on the day!!! He said he has to add to the report that it is not a manufacturer issue though!!! And that F&C will be in touch with solutions and it should be corrected - as expected F&C sent an email saying as no manufacturer issue they closing the case!!! therefore furniture and choice would not admit that they sold a poorly made - bad quality sofa which retails at £1499/ currently on sale at £1299! So that’s customer service for you! Stay away and spend your hard earned money on a company that will look after you when you most needed! (AFTERCARE IS VITAL) oh and you cannot view the reviews on the item before or after purchasing! So you basically buying a product that looks good online and won’t even last 1year!”

Furniture Choice 1 star review on 12th August 2021

Helpful Report

Posted 3 years ago

“i bought the rochester suite 2 and 3 seat settees in ivory bonded leather in 2017 it is now peeling and flaking off wherever we sit, there are 2 of us, non smokers and no pets. It looks dreadful, it was a good price but i would expect the suite to last longer than 4 years. It was false economy to get the suite if this is what happens after just a few years. Every day now i am hoovering up bits of bonded leather from the carpet. The company sd there is nothing they can do because i didnt buy an extended warranty !”

Furniture Choice 1 star review on 9th August 2021

Helpful Report

Posted 3 years ago

“Hi I am very sad my sofa is bad automatic pint off.this not good quality leather.when I did complain so she said this not manufacturing fault. I cant do any things.i buy sofa 1 month ago expensive sofa £938.89.i am very stressful.”

Furniture Choice 1 star review on 27th July 2021

Helpful Report

Posted 3 years ago

“Dreadful quality of product. Purchased a sofa with leather peeling off within 15 months of purchase. Very little use, one person in houshold, no children or pets. They sent a technician who said "no manufacturing fault" No customer service whatsoever, clearly this happens frequently DO NOT BUT FROM THIS COMPANY.”

Helpful Report

Posted 3 years ago

“I placed an order in May expecting it to be delivered in July. Now, it has been postponed several times and it will not be arriving until mid October, five months after I ordered it. Outrageous!!”

Helpful Report

Posted 3 years ago

“Rubbish sofas and they won’t do anything about it. Pealing off, leather splitting…horrible looking before 1 year. Do not buy from them. Customer service very arrogant.”

Furniture Choice 1 star review on 24th June 2021

Helpful Report

Posted 3 years ago

“Do not buy from this company 13 months old sofa and they won't do anything about it, a spring has come through just by sitting on it and it's held down by the fabric, do not buy from this company they will not help with safety concerns for my 1.5 year old and it's at the front of the sofa at his eye hight and could pick through but as it's 1 month over manufacturers warranty they won't do anything about it.”

Furniture Choice 1 star review on 22nd June 2021

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Posted 3 years ago

“Purchased a three seater leather sofa Great delivery and fabulous for the price (Already have the two seater)”

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Posted 3 years ago

“Absolutely shambolic! Headboard went missing, was not delivered, one box that did arrive was broken. They refused to refund me and kept houndred's of pounds. They said they could only refund once they had the delivered items back. They arranged pick up but then did not turn up and still refused a refund until I threatended with legal actions and trading standards. Fraudulent and criminal company! Avoid at all cost!”

Helpful Report

Posted 3 years ago

“Ordered some bedside tables two months ago. They delivered the wrong ones. Arranged another date for delivery and kept getting an automated txt with no choice for delivery- if you refuse the requested date you have to wait another 7 days for another date that may not even suit your needs. Then, when a delivery for collection and delivery of correct item they went to a completely different address. Had to wait for another delivery date. Waited a week and still no delivery date requested. Sent a message to ask for a refund and I’m still having issues getting these incorrect items collected- absolute nightmare Of a company to deal with! I’m actually surprised if they ever get anything right!”

Helpful Report

Posted 3 years ago

“Not fit for purpose, absolute rubbish!!”

Furniture Choice 1 star review on 12th May 2021

Helpful Report

Posted 3 years ago

“THE WORST COMPANY I have ever dealt with. Waited months for a dining table and chairs to be delivered. Finally delivered damaged I had to wait a month for a replacement meanwhile all the extremely large boxes were left in my kitchen. I was advised to make up the chairs to make sure they were not damaged. Waited for replacement table which arrived damaged. Asked the company to collect as I was not prepared to wait for another damaged table to arrive. They did not collect chairs as I no longer have the boxes so now they are sending packing for me to disassemble chairs and repack for them to collect. I offered to purchase the chairs but they quoted an exorbatant price as the quality of the chairs is poor I am not prepared to pay such an amount especially given the trouble I have had. They will not consider any compensation for not being able to use my room for 5 weeks nor for the trouble of repacking etc. DO NOT USE THIS COMPANY I don't know how they can remain in business.”

Helpful Report

Posted 3 years ago

“I ordered and paid for a dining table and chairs on 5/1/21 and was kept informed by Furniture Choice of availability and delivery. The table arrived on date given in February but no chairs. I immediately rang Customer Service and spoke to Britney who confirmed that chairs should have been delivered together with table and that someone from the company would contact me the following day. This didn't happen and a number of times I had to chase delivery and then was informed that items lost and model would not be available until August. I then chose alternative replacement chairs which arrived finally arrived 22/4 but one box was damaged and two chair legs missing and the fixings. I received those items yesterday 26/4. I spoke with various Customer Advisors over the past couple of months and they have been apologetic and helpful within their remit. Unfortunately this whole experience has put me against online furniture ordering and I would not deal with Furniture Choice again.”

Helpful Report

Posted 3 years ago

Furniture Choice is rated 1.6 based on 128 reviews