Garden Buildings Direct Reviews

Name: Garden Buildings Direct
Address: Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom, Nottinghamshire
Rating: 1.11

1.1 Rating 381 Reviews

3 %

of reviewers recommend Garden Buildings Direct

1.1

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Garden Buildings Direct:

Garden Buildings Direct manufacture garden sheds, summerhouses, log cabins, playhouses and other garden related products. We import a large number of products from Eastern Europe and Asia on top of the 120 SKU’s we manufacture in house.
Garden Buildings Direct also operates a home delivery service throughout England, Scotland and Wales.

Visit Website

Phone:

0800 169 6016

Email:

Sales@Kybotech.co.uk

Location:

Parry Business Park, Sutton-On-Trent, Newark, Nottinghamshire United Kingdom
Nottinghamshire
NG23 6QX

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Garden Buildings Direct 1 star review on 22nd September 2024

Stuart Cavey

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Currently trying to have the following issues rectified for a log cabin purchased from Garden Buildings direct. They have advised 'movement' should be allowed for and basically i need to rebuild the log cabin each time movement occurs!!!! The front of the cabin is contracting at such a pace i question if it was kiln dried at all! 1. Visible movement in doth side walls. Wooden panels are no longer slotted together in a uniformed straight line. Visible movement of both doors. The gap between the doors is greater at the top of the door frames than it is at the bottom. Visible large gap formed where a wooden slat he moved between the door frame and window frame. Visible gap around the window frame is greater at the top than the bottom. Visible bowing of the roof. 2. LHS sidewall End fancier has moved and buckled Side beams warping creating a gap between the panels 3. RHS sidewall End fancier has moved and buckled Side beams warping creating a gap between the panels 4. LHS front corner Interlocking beam completely split in half and other visible cracks 5. LHS front corner Multiple interlocking beams warped and twisted 6. LHS rear corner Movement of multiple interlocking beams 7. RHS sidewall/ roof End fancier has moved and buckled 8. RHS front door The door has moved and the top of the door is higher than the joining door meaning they will not close or lock The top panel of the door has twisted and the top corner is no longer flush 9. LHS front corner Another view of the multiple interlocking beams warped and twisted 10. LHS door Degeneration/ defects in the wood 11. RHS door Visible gap in the door frame larger at the top of the door and narrower at the bottom of the door Wooden panel between the door frame and window frame has moved resulting in a large gap 12. Window – RHS of building Window frame has distorted resulting in a gap at the bottom of the frame. The window will not open or close properly 13. Roofline taken from RHS front corner Visible bowing of the roof 14. RHS front corner Multiple interlocking beams warped and twisted 15. RHS front corner Large gap between interlocking beams due to warping and twisting of wooden panel The level of movement, twisting and distorting is unacceptable and the cabin is no longer fit for purpose. The doors will not close or lock and the window once opened will not close.”

Helpful Report

Posted 6 years ago

“When I ordered this item it stated I would receive a call on 24th Jan to arrange delivery. This did not happen so I called them. Their associate was very polite and understanding they said the items were still being pressure treated and I would 100% receive a call in 3 days. 3 days passed so I called them again. I was told the same thing ‘the items are still being pressure treated and I would receive a call by the end of the week. The end of the week came and went. I called them again and this time explained my frustrations and that I felt it was unacceptable to have to keep chasing them, to be fobbed off and not have any kind of update or accurate feedback from them. By this point its been nearly 5 weeks since I placed the order. Delivery on their website is advertised at 10 days. They said this is only for certain items! Still I have no delivery date. 2 days later I call again and they tell me the ‘people’ they need to speak to are on lunch. 2 hours later I get a call back and they said my item will be deliver in 4 days. I ask will it be AM or PM. They say it’s an all-day delivery but the driver will call before they arrive. I ask what items means all day, 8-5 etc? The associate responds 8am-10pm! I was astonished by this and questioned several times 10pm and the associate said yes that was correct! My order is a log cabin so its not small and off loading in the dark and making noise this late is not very sociably acceptable to neighbours. The day before my delivery the driver called to tell me I was the first drop and he would be at my home for 6am. The delivery arrived at 6am. I was not asked before the delivery arrived if there were access issues or any considerations for the driver/ off load which i found surprising. On arrival the driver abruptly stated the delivery is kerb side delivery only and he would not be off loading the item to any other location other than our driveway. This contradicted the information i had been given in the week as i had explained we were not likely to be home when the items arrived and the associate informed me i can ask the driver to deliver the items to 'a safe place'. Had i not been home the items would have blocked my neighbours driveway and completely covered my own. My husband became a little frustrated and simply asked the guy to off load the items and we would move them ourselves and pointed out that we had not been informed of this at any point. The driver threatened to take all the items away to which my husband said that's no problem and to do what he felt was best. The driver began to off load the items. It immediately became apparent that he had no pallet truck of sack barrow etc and each plant of wood had to be cut from its packaging and carried piece by piece. I find this astonishing and completely unacceptable. There is no way i would have been able to assist the driver in offloading and moving my items to a safe place from the kerb side delivery on my own. This level of service is completely disgraceful more-so because at no point during the 5 weeks and 6 phone calls to garden buildings direct was it mentioned that this is how they deliver items.”

Helpful Report

Posted 6 years ago

“Doesn’t deserve ANY STARS. I purchased a Billyoh Penton Corner Summerhouse, Picture in the advert is the only good thing about it. Quality of the product is: it’s RUBBISH Wood is the cheapest/tattiest that can be found, split, rough wood no finish at all. NOTHING fits together properly, gaps all over the place. Flooring is so thin it won’t last. Even the cheap latches were rusting in the packaging. Pricing is misleading price said ONLY €949, it wasn’t EVERYTHING WAS EXTRA. I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY”

Helpful Report

Posted 6 years ago

“Delivered only part of the order . Left a note with missing part number to say would be 1-2 days. Over a week later we are still waiting and when we phone up they deny all knowledge of missing part. Had me holding for over 20 minutes then cut me off. We are now contacting the credit card company and will put payment in to dispute as goods ordered are not what we ordered and incomplete order. Do not use this firm if you do so do at your own peril”

Helpful Report

Posted 6 years ago

“Poor customer service and quality of product disappointing. We ordered a Billy-Oh Gingerbread Max Playhouse, which was due to be delivered within 30 minutes from 11.19 on Tuesday 1st May (text from the driver) however he did not turn up and the company could not locate him as he had turned off his phone. This cost my wife a days' annual leave. After 2 days of aggravation with customer services including being kept on hold for 45 minutes followed by no call backs and an operator who had no clue what to do or how to go about solving the problem, we finally agreed a delivery time of between 1pm and 3pm on Thursday 3rd, they arrived at 10.30am.....very fortunate that someone was at home. We commenced the build today and the product has the following faults: Roof panels incorrect sizes Not enough felt to provide secure waterproofing on the roof Felt tacks too small to hold the felt onto the chipboard Chipboard far too thin at 8mm The door has a two inch gap between the top and the roof support beam The door is too small for the doorway, one inch gap all around The panels do not fit together seamlessly on the sides of the house Rough cuts for the "upgraded" flooring Looks nice from a distance, but overall flimsy and unstable feel to the playhouse NOT WORTH THE MONEY”

Helpful Report

Posted 6 years ago

“bollocks, I wished I read all these bad reviews and comments before ordering my shed. They forgot one gable top... and even the delivery man didn't notice about it. Now the shed is half building the back garden with no roof and we have to cover it with plastic to avoid to be damage by the rain. Looks like a shelter for homeless now!”

Helpful Report

Posted 6 years ago

“Poor quality product, shocking customer service (out-sourced overseas). Guarantee is worthless. Will only communicate with you when you post negative reviews, otherwise they don't want to deal with you. Avoid, there are better out there”

Helpful Report

Posted 6 years ago

“I placed an order on the 20th Feb for a Billy Oh log cabin workshop 4.5m. X 2.5m fully pressure treated with a 2 week delivery. I actually got it delivered on the 10th April with parts missing and a piece with a large end split over 12" that they even machined and sent to be fully pressure treated and inspected as ok to be sent out. After nearly a week of e-mailing and phoning all you get is sorry but be patient. Checking the parts is not easy and the various screws and nails are all in 1 plastic bag which have to sorted and counted. Sorry i didn't pay a little bit more and used Tiger Sheds who are far superior and their instructions are spot on.”

Helpful Report

Posted 6 years ago

“Before you buy something them Please read this If you want spend your money in this shop think twice its waste money very poor product took them only 8 weeks to send me parcels About 5 phones , 25 emails and open case in Paypal I got everything well almost everything Im paid for shed 270 £ but, because them mistake I spend another 60 £ in BQ for missing parts . After 8 weeks surprise , someone threw missing part in to my garden Conclusion: 2 months time to delivery all parts Extremely overpaid ! Very bad quality Waste time And now after one year look how its nice wet inside : https://ibb.co/gcbuNS https://ibb.co/nq8xbn https://ibb.co/eu38hS https://ibb.co/gs6ThS”

Helpful Report

Posted 6 years ago

“After a year, the warping and shrinkage has been awful. No point contacting the company, because of the terrible lack of response to issues when the delivered it minus a few key parts. Lots of remedial work needed to address the poor quality wood used. It is a great design, let down by poor materials and poor response from the company. They hide behind their Philippines call centre. Would not buy from them again. BillyO 8x6 Garden Store”

Helpful Report

Posted 6 years ago

“What a pity I can't award this shambolic bunch on con artists no stars. Their products are of such poor quality it borders indescribable. They are nothing like the website. The build quality is appalling!! Numerous attempts to resolve the matter always met with polite responses, but every time you contact them a different handler deals with the issue. There is no continuity and nobody wants to take ownership of the problem because once they've got your money, clearly nobody gives a hoot. Awful, awful, awful! Do not deal with this shower under any circumstances.”

Helpful Report

Posted 6 years ago

“I ordered a 5 x 4 mtr freya log cabin. 1.Delivery driver was meant to ring 1 hour before delivery. He turned up whilst I was out and when I got home he tried to say my phone had gone to voicemail. 2.delivery driver put all separate pieces on my driveway.it looked like a huge bonfire. He said good luck it takes us 2 days to build in the factory, I suggest you get a builder to help you but even then it will take them a week. 3. My son and I started to build it. Incidently i am actually in the building trade. The instructions were very poor and tiny writing and blurred printing so I rang technical help number. I got someone in the philipines who could hardly understand me. She said look for the bar codes on the wood. There were no bar codes on any bits of the wood. I rang back. 30 mins on hold she said she would send better instructions via email. Same poor instructions arrived. None of parts corresponded. Somehow we muddled through with the jigsaw puzzle. Then we got to the roof. The joists didnt fit into the pre cut sections. Theres big gaps where theyre meant to stot in.the roof t&g is split and has holes in it. There's no barge boards to finish off either. I paid for better flooring but that's flimsy too. Poor customer service. Poor product that's not worth what ive paid for it . Impossible to get replacement parts. Im having to buy more wood from local yimber store to finish it off . Stay away from this company. Product poor. Non existant instructions. Parts not labled. Delivery appalling. Customer services unable to understand what you are telling them.”

Helpful Report

Posted 6 years ago

“Everything”

Helpful Report

Posted 6 years ago

“If I could give this sham of a company 0 stars then I would ! DO NOT, whatever you do, give them your business - trust me. I ordered my log cabin over 7 months ago and I still do not have all the parts for this. To put this in perspective, I ordered a cabin from another company, and it was delivered, all parts were there, and it was up inside 6 weeks, and the quality is a world apart from the poor standard this company supplies. 1. Delivery was delayed multiple times, even when the final delivery was arranged and honoured, I was still receiving emails saying there was a technical fault, so it is clear this is not a well established company, with a good chain of communication in place. Eventually got delivered 2 months after initial order. 2. Quality of delivery was the worst and most unprofessional I have ever seen. For a start it was £199, then was delivered on 2 separate lorries, neither of which was sufficient, and neither had a driver who had a clue about what was on the back of the truck. All the wood and doors etc. were uncovered and had travelled in rain all the way from Nottingham, some bits were rotten, bowed and broken! There was no product listing with the driver and they had no clue what was mine. The second guy took over 6 hours to unload the thing bit by bit, as there was no winch, and the wood was all separate, as oppose to being nicely packed. The driver even took pictures and sent them to me of the broken bits, and said the company is a shambles. I also found out that the first driver used his mate to help with the delivery, clearly illegal as he is not with the company. The amount of health & safety breaches were probably in the 50's ! 2. I could tell the quality of this was not worth the over £6000 I had paid, and so we move onto the next eventful 5 months. 3. THE CUSTOMER SERVICE - is SHOCKINGLY BAD !!!! The call centre is based in the Philippines I believe, and they have no clue about satisfying the customers, let alone caring. I suspect judging by the lack of communication between them and the company producing the terrible products, that they are left to fire fight complaints with no real power. I have made call after call and sent email upon email with little or no valuable feedback or response from anyone. I was told at one point that they could not see the emails I had sent, so gave me another email address (the same one I had been using). 4. In line with the above I have still not received the replacement parts I requested (there were 4 of them), however, since then, there are so many rotten parts of wood because I suspect they had been left in some damp warehouse before they reached me, that loads of it is unusable. And in any case I would not have faith that even if I had all of it, that it would stand the test of time anyway. 5. I have delayed builders who were on standby to help build this and cancelled many times due to the replacement parts not turning up. They have also looked at the quality and compared it to my other one and said this is nowhere near as good (that's the polite version). 6. Based on all the above, my latest intelligent conversations with the "Help Centre", have revolved around me requesting a full refund because of the disgusting lack of respect for me as a customer, along with all points noted above. They then love to quote the 14 day no returns policy... Ok, is that 14 days where I have the full product and can make a decision based on this fact?! I have never had it in full, and made multiple calls and emails to back this up. Every other company I can think of, would apologize and offer a full refund, and then sort out their mess of a company and do business properly and professionally. - Next stop Trading Standards So just a recap to implore you not to buy anything from here: Delayed Delivery Shoddy and illegal unloading which makes a mockery of Health & Safety Multiple Damaged parts Poor Quality Terrible Customer Service Lack of Professionalism Lack of Communication THE WORST COMPANY YOU WILL EVER DEAL WITH”

Helpful Report

Posted 6 years ago

“This is the most flimsy shed I have ever seen and had, I ordered the 8 x 8 Billy-oh Expert workshop, and comes in 4 foot sections ( so one person can carry it through gates ), so plenty of ill fitting Joints, nothing fits flush, and the size of the framework is only 25 - 28mm square, I've had to use extra wood to fill in joints that don't fit, use plenty of "Gripfill" adhesive filler for all the joints and clear silicone sealant to hopefully keep everything water tight, but I have my doubts. Double doors are a joke with no cross bracing..I even "upgraded" the floor and roof panels to 11mm T&G boarding from them, and I've even had to spend another £117 on it to have 6 No. of 18mm OSB 8 x 4 sheets to reinforce the inside of the shed as its so flimsy. I had no problems with the company who sold the shed to me, and was delivered when stated, but the quality of the shed timber and build quality is diabolical...DO NOT WASTE YOUR MONEY ON ANY OF THESE SHEDS.”

Helpful Report

Posted 6 years ago

“Doesn't even deserve a one star. got a text on morning of delivery saying between 22.38 and 06.00!!!!!!!. Got text then at 19.36 saying traffic permitting would be with us in half an hour. They never showed. Difficult to get through to customer services, call centre somewhere in India with poor English and bad phones you can imagine. Was told initially that they had tried to ring but phone went straight to answer phone I disputed this then they said nowhere safe to leave it. Husband was here all day. Now being told delivery is going to be next week, like we can just keep taking days off in the hope that it will be delivered. Save your money spend a little more and get a decent company to buy shed from.”

Helpful Report

Posted 6 years ago

“This is an awful service and I recommend you save yourself the headache and go elsewhere. The shed was delivered into the neighbours garden despite the deliverer being shown where to put it. As the customer, you have the responsibility for ensuring that all parts have been delivered - I've never known a company make the customer responsible for the product they have paid for. We have had numerous issues over many weeks now with getting it assembled with the assembly people being utterly unreliable, almost never showing up on the time or day agreed and phoning us to cancel at the last minute. I would strongly advise you go elsewhere.”

Helpful Report

Posted 6 years ago

“Shockingly bad product and even worse customer service. These people obviously have non existant quality control with an absolute multitude of flaws in the product, to name a few; Base either too large or side panels too small to fit correctly, unseated tongue and grove with daylight showing through panels; splintered and holed walls; screws at all angles protruding and splitting wood; flimsy materials; and on and on. An abolutly useless customer service with a crackling line and VERY broken English, poorly understood, and no product knowledge. Due to poor construction and ill fitting panels I doubt if this shed will last a couple of years, even though I had to supplement with additional timber at additional cost. My advice, steer clear of this outlet, simply money wasted on what could only be classed as firewood.”

Helpful Report

Posted 6 years ago

“I bought a small plastic garden store advertised as '5x3' feet. It turns out to be considerably smaller than advertised (like 4.5 x 2' feet). I let them know and they initially sounded keen to get things sorted, but then wanted to charge me money to collect to item that was no good to me as they had falsely described it. When i refused to accept this they actually began making up stories about me telling a rep on the phone that I wanted to keep the item after all - I have experienced poor customer service before but rarely ever a case like these guys where they seem prepared to bare faced lie to avoid meeting their consumer rights obligations. Disgusting! I wish I had seen this site before I bought and avoided GBD altogether.”

Helpful Report

Posted 6 years ago

“Everything!”

Helpful Report

Posted 6 years ago

Garden Buildings Direct is rated 1.1 based on 381 reviews