Gardening Express Reviews

Name: Gardening Express
Address: Gardening Express, Chelmsford, Essex
Rating: 1.17

1.2 Rating 1,702 Reviews

4 %

of reviewers recommend Gardening Express

Company Reviews

Questions

Metrics

1.2

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 31%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

08448 044 253

Location:

Gardening Express, Chelmsford
Essex
CM1 4UA

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Gardening Express 1 star review on 28th October 2024

Mark Ramsden

Gardening Express 1 star review on 2nd September 2024

Olga

Gardening Express 1 star review on 2nd August 2024

Anonymous

623

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plant never arrived. No way of communicating Gardening Express is a waste of time and a fraudulent company”

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Posted 3 years ago

“Poor. I wish I had looked at the reviews before ordering. My plants arrived I'm a box that looked like it had been sat on. Dispite the wording... Live plants with care. Written on the side of the box. Also some damage to the plants. I have tried to contact Gardening Express several times on the bubble at the bottom of the page. As per their instructions. No phone no, no email address, no customer service. How does this company continue to trade with such bad reviews.”

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Posted 3 years ago

“Wish I had seen these reviews before I ordered. Paid for 2 packs of shrubs (offer 3 plant pack) ie 6 shrubs but received only two individual plants. No way to communicate with this firm despite advertising "excellent customer service" and customer support service via messaging not successful. Email was sent with request for missing plants or a refund but this was never acknowledged. This was an extremely expensive order as far as I am concerned. Perhaps I will just have to write it off and be warned in future - never order from a company without telephone communication and if you do expect to lose your money. Zero stars.”

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Posted 3 years ago

“I ordered an Acer for my neighbours 50 wedding anniversary as I knew she loved them. When it arrived 4 days after it left them. I gave it to them to open. I have never been soo embarrassed in all my life, as they opened their present excitedly the tall box in came in. The Acer was tiny near the last third of box like a dead dryed out twig! The image they post on the internet it looks beautiful in a square pot, Japanese shape All I could do was apologise when I saw the disappointment on their faces.I said never mind there is a 5 year guarantee so will get them to replace it. Since then unable to contact the Company by phone or message, finally after several failed postmaster general sent an email with images of the ripe off plant. I don't know how they are getting away with it. Please don't buy from this despicable Company. If we don't get it sorted within 25 days we will be getting our credit card Company to see what they can do. I suggest everyone does the same. Thanks for reading this review”

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Posted 3 years ago

“I sympathise enormously with all the previous respondents. In the early days (2020) I was very impressed with this company, the quality of the plants, careful packing & efficient delivery. Sadly my deliveries this summer have been most unsatisfactory, quality has severely deteriorated with plants in poor condition &/or later dying. Finally a garden bench failed to arrive, without apology. This cost almost £80 - far more than I would normally spend on a single item from this company but before placing this order I was not aware of any serious problems. The order confirmation told me to expect some delay so initially I didn't worry but the item never arrived, although the rest of the order eventually did, & tracking just showed this order number had been delivered. I then tried to contact Gardening Express, firstly by email to support@gardeningexpress, with no replies despite repeat emailing; next using their unresponsive ‘chat bot’ which if I managed to get it to respond sent itself in a continuous loop when I stated my problem, & made me start again - endlessly; I found and tried a telephone number that never got answered; the FAQs said go into my account to ‘raise a ticket’ but this produced another loop with the perpetual response “there are no tickets on this account”. I then got locked out of my account altogether because the site refused to recognise my well-used & to me very familiar password (so no mistakes) yet when I had to give in & clicked on the ‘forgotten password’ link I got an empty email in response WITH NO means to set a new password. I have tried asking to reset my password several times now with the same blank email in reply. My replies to all these useless emails brought - you guessed - NO RESPONSE. I have reached screaming point, I want my bench or my money back but cannot even raise the matter with Gardening Express. They have made certain you CANNOT communicate with them. BE WARNED: DO NOT RISK WASTING YOUR MONEY ON THIS ATROCIOUSLY BEHAVED COMPANY - it appears to care not a jot for customer service.”

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Posted 3 years ago

“Ordered some plants and got told of the dispatch date and was given a Hermes tracking number. The order went into a sorry there is a problem so you know that something has gone wrong at the Hermes depot. I have tried desperately trying to speak to the people from Garden Express via their chat which is difficult as I have to work myself so cannot just sit there waiting for a message back. They keep giving me the same lines. Hermes still saying the same over a week ago and trying to get a refund is very difficult with their very strange messaging customer service. Very easy way to steal people's money as they just ignore you. So I have paid for something I have never received and they will get paid again when they claim from Hermes. Disgusting thieves”

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Posted 3 years ago

“Gardening Express is a joke!(Gardening Snailmail) I recently paid £38 for 2 yellow rosebushes and they delivered them to my billing address instead of the intended delivery address. The system picked up a combination of mine and my sister's address (her name, county and post code but my first line of address and town) I sent an email via reply to the confirmation email to advise of this giving the correct address for delivery, but of course it was ignored because they dont monitor this 'No Reply' email box. Whoever transferred the order details spelled her surname wrong too, so they can't even say it's computer error. I gave the plants to my daughter as I couldn't get them to Yorkshire from Wales 😡. The complaint options are a joke, the only means of communucation is an infrequently manned bot, which can take up to 2 hours to respond. No email address, no telephone number so no chance to have a real conversation. When I sent a bot message to complain I was out of pocket because I would have buy more. They basically responded the items were delivered sending me a screen shot of the delivery, so I wasn't out of pocket as I had the plants (allbeit at the wrong end of the UK) so tough luck and would take no responsibility for the error! Needless to say the only recommendation I would give is to strongly avoid this company!”

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Posted 3 years ago

“I simply wanted to know what the problem with a small tree was. Supplied last November it thrived until this August when the leaves started to die back. I got on the chat line and sent a photo. I got standard paragraph after standard paragraph, and no answers of any use. I can have the tree replaced but I have to post it back to them (at my expense) plus the original order, and the original label!!! How I wish I had researched this company before spending £85 on a tree that is now apparently dying.”

Gardening Express 1 star review on 28th September 2021

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Posted 3 years ago

“Ordered 6 plants and they arrived in a box stuffed one on top of another - obviously they have a rate with the carrier which depends on box size? One of the plants was dead and their chat service (the only way you can correspond) is just designed to fob you off taking no responsibility for the poor delivery. Don't buy from them unless you are prepared to lose the money you paid as they have absolutely no customer service.”

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Posted 3 years ago

“Absolutely atrocious company and products. Do not waste your money - poor quality plants, unprofessional company only interested in the money”

Gardening Express 1 star review on 25th September 2021

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Posted 3 years ago

“Bought a quite expensive tree from them, delivered in May, planted according to their instructions. The tree had buds on it, they still look exactly the same over five months later. Did a bark test, no green to be seen. Have tried for days to message them on their ‘chat’ facility, eventually was able to send photo; their response was your tree is dead and is not covered by our five year guarantee. No replacement or refund offered! Tough! Will never buy from them again.”

Gardening Express 1 star review on 24th September 2021

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Posted 3 years ago

“If I could give zero stars for this company I would.Wish I had read the reviews before ordering a plant that never arrived .Woeful, useless customer service, evasive for a reason..this company needs to be reported to trading standards .Stay well clear .”

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Posted 3 years ago

“This company ignores any question you ask. Their customer service is non-existent. A Magnolia Fairy Blush promotion states a 3 litre item has been reduced from about £20 to £8. But the reduced item is in a 1 litre pot. Talk about a con.”

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Posted 3 years ago

“Ordered 2 acers: one was ok, not great but ok, the other was tiny and half dead. Impossible to get hold of anyone, emails ignored, no phone contact and then a wait of hours to get through to a 'chat' and even after 6 hours no response. Avoid at all costs.”

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Posted 3 years ago

“Appalling plants, non existent customer service.”

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Posted 3 years ago

“Useless Ordered 10 plants they delivered only 5 in bad condition. sent 5 random plants we didn’t order. Waste of £55 no chance of getting our money back !”

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Posted 3 years ago

“We ordered three acer trees, what we got were three plant pots with a couple of twigs in each with some dead leaves on them. The soil in the pots was saturated in an attempt to make it look like they had been looked after. DO NOT UNDER ANY CIRCUMSTANCES USE GARDENING EXPRESS. Absolute daylight robbery.”

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Posted 3 years ago

“Con artists and thieves. No phone line, no email address, and their chat bot on their site is always unmanned and is useless anyway. If you manage to get through to a rep they just spin you a web of lies and then ignore your messages afterwards. Avoid.”

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Posted 3 years ago

“Avoid this company I spend over £200 on trees and bushes for only a few to arrive in a bad state. After constantly messaging them on their chat and being ignored for 3 months I was finally told they were not sending me the rest of my items. Worst customer service ever This company do not care about their customers !!!”

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Posted 3 years ago

“Avoid at all costs… I spent £180+ on plants. The majority that arrived were dead, 4 plants were missing. It’s impossible to contact the company as there’s no contact telephone number. I’ve emailed them several times over the course of 7 weeks & no response. Their online chat is pointless no-one responds. Absolutely disgrace of a company who clearly have zero respect for their customers. Wish I’d have read online reviews & avoided. DO NOT USE THIS COMPANY!!!”

Gardening Express 1 star review on 11th September 2021

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Posted 3 years ago

Gardening Express is rated 1.2 based on 1,702 reviews