Admiral Reviews

Name: Admiral
Rating: 2.59

2.6 Rating 1,667 Reviews

39 %

of reviewers recommend Admiral

Company Reviews

Questions

Metrics

2.6

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Admiral made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Admiral 5 star review on 17th April 2025

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The roof blew off my house on the 9th December, 2023, in very strong winds. The communication from Admiral was virtually non- existent, it was obvious to me that they were hoping that I would simply go away. I finally had a surveyor from Davies group, come to take a look at my home, he said he would not advise Admiral to pay up, as he believed my roof was incorrectly constructed, this was utter rubbish, as my home was built in 1962, and granted it would not be built in the same way in 2024, but it was correctly built in 1962. I am a Joiner with 43 years experience, and it was apparent that this surveyor did not have a clue. I kept contacting Admiral and after 6 months they admitted that their lack of communication was wrong, and they did finally agree the claim and I was paid the £7000+, but why did I have to wait for so long? I can only think they hope that people will no longer bother them after their refusal to grant the claim. Well they lost this one. I often wonder how many elderly people are ripped off by this company of charlatans?”

Helpful Report

Posted 9 months ago

“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too WHATSAPP: +1---(404)--721---56--08”

Helpful Report

Posted 9 months ago

“ILLEGAL Fraudulent scammers they love to fraudulent add claims and refuse to remove even when proof of call handler admin mistake DO NOT USE SCAMMERS SCAMMERS SCAMMERS All proven and giing viral to warn everyone WATCH OUT SCAMMER COMPANY DO NOT USE ADMIRAL 100 PERCWNT PROOF THESE ARE FRAUDULENT SCAMMERS I HAVE PROOF”

Helpful Report

Posted 10 months ago

“Awful customer service!! You will never know how bad Admiral treats their customers until you need their help - avoid like the plague- honestly they are horrible people to deal with...”

Helpful Report

Posted 10 months ago

“Beyond appalling customer service. I phoned to get a quote and was passed from pillar to post by people whose first language clearly wasn't English. Terrible, terrible customer service. Avoid like the plague.”

Helpful Report

Posted 10 months ago

“CUSTOMER FOR 6 YEARS MY AUTO RENEWAL OVER THE PHONE FAILED AND THE LAST PAYMENT FAILED / WAS THEN TOLD I HAD NOT BEEN INSURED FOR 5 DAYS ASKED TO RENEW WHEN I PHONED THEM AND WAS TOLD AS I HAD MISSED A PAYMENT I WAS NOT ALLOWED THE MONTHLY DIRECT DEBIT OPTION / AFTER NOT MISSING ONE PAYMENT IN 6 YEARS / UNACCEPTABLE WAY TO TREAT A LONG STANDING CUSTOMER YOU DONT WANT MY MONEY THATS YOUR CHOICE GONE WITH RAC INSURANCE NOW”

Helpful Report

Posted 10 months ago

“TO CUT A LONG STORY SHORT..... ISH to cut a long story short. 3 weeks ago i ran a quote for a land rover i was considering buying through EVERY uk search engine. On every occasion Admiral came top of the lists by a fair amount. THIS WAS THREE WEEK AGO. i was coincidentally already a customer with them so changed over the 'new car' to the old policy knowing the new policy was die soon and hoping for an equally favorable renewal. CAN YOU GUESS WHAT CAME NEXT.... 3 weeks later i got the renewal. NO CHANGE in any circumstances what so ever. the renewal was £500 more expensive than it had been 3 weeks ago... i rang and spent 2 hours being passed from pillar to post. i also ran the car through every online web site again. this time strangely ADMIRAL were no where on the search engine. this time it was TESCO... every result showed they were now chasing my business. this is how a company hooks you in then 'SHAFT' you come renewal the fact that ADMIRAL would not quote on the latest search shows the new UK law forbidding Insurance companies penalizing existing customers over 'new business' is working.... show no loyalty to any company and use the search engines... loyalty is not valued by this faceless companies... needless to say i am no longer with ADMIRAL.. be interesting to see if next year they want me back”

Helpful Report

Posted 10 months ago

“My premium for July 2022 to July 2023 was £530 (paid monthly). My premium for July 2023 to July 2024 was £1205.36 (paid monthly) - due to the open claim against me, and inflationary costs. The claim was then closed at a cost of £729.76. Due to the increase of £675.36 on my premium from July 2023 to July 2024, I have more or less paid this claim cost back to you already. Your renewal quote for July 2024 to July 2025 is £1465.52. This is a 21.5% increase on last year’s premium. You increased my premium last year by 127%, due to the open claim and inflationary costs. You have now tried to offer me a renewal for next year’s premium at a further 21.5% increase. I believe there is no justification for this significant increase. Firstly, last year’s increase of £675.36 (127%) (as already explained, due to the open claim) I have already paid, therefore in essence, the cost of the claim is more or less paid off. Therefore, as the claim is closed and I have since paid the majority of the cost of the claim back in this year’s current premium, there is no reason for you to justify the extra 127% increase from this year’s premium in my renewal quote. Even taking into account inflationary costs, it would be nowhere near 127%. In effect, not only have you added on inflationary costs in both this year’s premium and my renewal quote which I would fully expect, but you have also kept on the increase from this year’s premium due to the claim, in my renewal quote for next year. The claim is closed now, and only cost £729.76. You are keeping last year’s 127% increase, and throwing on an extra 21.5% for good measure, despite the claim being closed and the cost only being £729.76 (of which I have paid for already in my increased premium from this year). I believe there is no justification for this at all and I would urge you to reconsider. I was anticipating inflationary costs in this years renewal quote, but you are also keeping on the cost of the claim which I have more or less already paid for with the increase to the current premium.”

Helpful Report

Posted 10 months ago

“DO not buy car insurance from this company i have been with them for a few years they try to convince you they are getting multicar is cheeper it is not there prices are a disgrace Please AVOID at all cost because it will cost you lots of money they do not care, at all, about their loyal customers just thankfull i did not renew my insurance with them for another expensive year unbelevable prices 😡😡😡😡😡”

Helpful Report

Posted 10 months ago

“I have just left admiral after being with them for years - tried to make my first ever claim and they are telling me I can’t based on information that is not on their website! Their website says you need to make a claim Within 48hours - despite doing this, I am somehow still not entitled to the cover even though I pay for it!! Kept getting passed around and eventually called to cancel insurance and am washing my hands with them”

Helpful Report

Posted 10 months ago

“Been with admiral for years. Until a hit and run driver wrote off my 09 jaguar xtype se. Eventually the guy did own up as his number plate fell off at the scene of the accident Admiral passed us onto another company (auxillas) for some reason and they in turn passes it on for the car to be Inspected. Auxillas undervalued the car at 2.8k In pristine condition with only 72k miles on the clock. As I'm register disabled and we have a son with autism we need to get to school, a car is essential and needs to be a certain size. Most are around 4k. Long story short, after disagreeing with the decision and dealing back with admiral, they came back with 2.9k So now we have to replace a gem of a car through no fault of our own and admiral have hung usout to dry. The gore car has to be returned in a week and it takes 8 weeks for them to get back to you with a decision Keep your money and find a more satisfactory way to screw yourself. They will leave you high and dry.”

Helpful Report

Posted 10 months ago

“I work away Mon-Fri. I drive a big Mercedes. Im tall and broad. I use my car to travel a lot. Hundreds of miles a week. I carry my suits, shirts, my food for the week, my bags etc. My kids are tall and broad too. The car they supplied me while mine is being repaired is tiny. A little mitsubishi. No android connection. Therefore no sat nav. Tiny boot. Tiny seats. It has a CD player. Absolute joke. When I complained they said they don’t guarantee a like for like car. This is not appropriate at all. Causing me stress and inconvenience.”

Helpful Report

Posted 10 months ago

“I had to talk the customer services department through their process. The person I was talking to seemed to no clue about their claims procedure or what a cover note was. Truly awful customer service.”

Helpful Report

Posted 10 months ago

“I have had car insurance with Admiral for six months, since returning to the UK after ten years abroad, I had no no claims bonus and was quoted ridiculous amounts from other suppliers on Compare the Market, I gave Admiral a call and they beat the best quote by 50%. Then I changed my car today and they gave me a refund. I have not had to deal with any claims and can't comment on that but from my experience they have treated me very well. From my experience the call center staff I have dealt with have been very helpful and professional.”

Helpful Report

Posted 10 months ago

“Undervalued car stolen car.”

Helpful Report

Posted 10 months ago

“Got a renewal quote on a policy but job description needed changing. Used live chat - was passed on from one person to another and told to repeat my request each time. Just silly. Impression was that the live chat was handled by Indian workers in a call centre who don't know what they are doing.”

Helpful Report

Posted 10 months ago

“There renewal premium was far in excess of what I needed”

Helpful Report

Posted 10 months ago

“We were having trouble getting our car insurance online. So we made a call to Admiral. It was a staff named Winnie to our assistant, very polite and professional. She helped us with our form. She also helped us get the unclaimed bonus which we had no knowledge of. Winnie did provide us with the best service. Thank you very much.”

Helpful Report

Posted 10 months ago

“Automatic Renewals at 50% higher the market price I had the unfortunate experience of dealing with Admiral. They automatically renew your policy at prices well above the market rate. When you try to cancel a few days after the renewal, they still charge you GBP 25.00. Additionally, their website does not work—it's a complete nightmare. Stay away as if it were the plague.”

Helpful Report

Posted 10 months ago

“Rude staff at call center, awful service, no manners.......... Avoid!!!!!!!!!!!!”

Helpful Report

Posted 10 months ago

Admiral is rated 2.6 based on 1,667 reviews