AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,050 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

Questions

Metrics

2.4

Based on 1,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how AXA Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AXA Insurance 1 star review on 22nd April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a con. Please do yourself a favour and avoid at all costs. They will promise to call you back but won't, they promise to pass you onto the correct department, they won't BUT they'll do all this slowly so you pass the 14 day cooling off period so you can't get your money back.”

Helpful Report

Posted 7 years ago

“I purchased an insurance policy, when I made a claim I was given the run around. I was first told to call a U.S. Phone number, then U.K., afterwards CZ Republic. Each customer service agent referred me to one of the these 3 countries. After a month of calls and emails I was informed that I would not receive a refund. I would give the company a zero rating, however 1 is the lowest. To improve the quality of service I suggest the agency corespond internally to provide punctual information.”

Helpful Report

Posted 7 years ago

“Contacting the claims team is horrendous, averaging 20 to 50 minutes to answer calls. Still waiting for anyone to call back. Ongoing no fault claim taken over 6 months so far and still not resolved!!!!!!!!”

Helpful Report

Posted 7 years ago

“Have been trying to contact the claims dept for the past 3 days ... on hold for a minimum of 45 minutes per call; only for the line to cut off "everytime"!! This was a non fault claim and its totally unacceptable that i cannot discuss with a team member to get the claim settled. This is now beyond the joke and i would suggest to any potential customer... "think twice" before engaging this company to insure on your behalf.... you will be sorry !!!!!!”

Helpful Report

Posted 7 years ago

“2016 my iPad fell of the bed I called to ASK if my policycovered me told NO yet the following year I went to renew with another cheaper company to be told I had been flagged as making a claim This was Making me look bad with new insurance company even though I made NO claim !!!”

Helpful Report

Posted 7 years ago

“I'm currently with Aviva and happy with them. When I had a call from Securehealth last year they wanted to arrange a home visit to try and sell me their insurance. I declined and since then the amount of calls I have had have been shocking! I keep on asking them to stop calling me but it falls on death ears. Today yet another call suggesting they come to my business instead of my home. I told them to take me off their data base for the tenth time! I really wish this company did not have my work number as I can't block them. Pushy sales people that don't take no for an answer. I wouldn't use them for that reason alone.”

Helpful Report

Posted 7 years ago

“really bad customer service, ignored emails in relation to a bogus claim and paid out the other party regardless.”

Helpful Report

Posted 7 years ago

“Only putting 1 star as have to put something. They are diabolicaly bad as are Vision the third party (organisers? Still not sure of the point of them... just there to cause you more problems) they insist you go through for repairs. Made me angry and cry and very stressed. Service so bad it seems deliberate. Can't see how anyone can be so bad. Putting formal complaint together but please save yourself the stress and look for another company. Can't put it all here it's been a catalogue of errors but trust me they're awful. I'm being very restrained here but think of the worst words you know, those are the words that this company deserves.”

Helpful Report

Posted 7 years ago

“Had trade policy with this bunch of thieves. Great until third party hit and rolled sons car. Although proven not our fault AXA made every stage difficult. first said he was not insured, then had to argue to get correct valuation for vehicle and then did not want to pay storage charge for salvage which accumulated because the claim took 8 months of complete time wasting tactics. I had to use ALL my business acumen to stamp on their little tricks. They even sent solicitor threatening letters to release car but i stood my ground and WON. I would strongly advise against using these conning FRENCH b-----ds for ANY insurance.”

Helpful Report

Posted 7 years ago

“Just won't answer phone or reply to e mails.”

Helpful Report

Posted 7 years ago

“I have had buildings cover for 30 years without a claim. It took me 30 minutes to get through on the telephone, when I tried to make a claim for a water leak. After explaining the situation to a customer service representative, I was passed to another department. I then had to explain the claim fully again to another representative and the phone line went dead. Another long wait on the telephone when I rang again. They then stated I had did not have emergency cover. I have today cancelled my policy.”

Helpful Report

Posted 7 years ago

“After 2 hours on hold i am now extremely p****d off with them, my insurance company also can't get hold of them to get my claim settled, absolute joke of a company and shouldn't be allowed to trade.”

Helpful Report

Posted 7 years ago

“very poor customer service spent hours on the phone,also they never reply to my email stay out of this company.”

Helpful Report

Posted 7 years ago

“"Bunch of bastards, paid out the claim. Told me I could change the vehicle and continue the policy. When I tried to do so they basically said they do not want me. What's the point of insurance then? Do not get AXA insurance"”

Helpful Report

Posted 7 years ago

“extremely poor customer service. No one to answer phone lines on hold well over an hour. Never reply to emails. all together better off using someone else. DO NOT USE AXA”

Helpful Report

Posted 7 years ago

“Axa customer treated appallingly After many years with SAGA. I experienced a incident last year where a van caused a crash for cash incident. No damage to me but presented a many thousand claim. And despite my first reporting to Police and fully detailing matter to AXA & their agent SAGA. Providing police report and all letters to & from, and also to the insurers AXA Insurance LTD (SAGA are only agents they don't insure you) they increased my insurance by over 50% (£100) and reduced my NCB this despite it being totally claim free & 11years protected. Which I paid extra to protect NCB. Now left saga and they have left the penalty to file. Although I never made any claim on the policy, they still increased.and marked NCB file. . Beware when insuring with Axa & saga !!! they will accept any claim against you no matter how the evidence is presented to show the claim is fraudulent & dubious. and one way or another get reimbursement from you. . .Avoid SAGA and AXA Insurance. . I bet they won't publish this review.”

Helpful Report

Posted 7 years ago

“Dreadful company that doesn't deliver customer service, long queues to get through to inexperienced advisors. Promise to phone back but never do. STAY AWAY FROM AXA”

Helpful Report

Posted 7 years ago

“Charged me £114.14 just to remove a named driver from my policy. I changed it online so they had nothing to do but then they hold you to ransom and extort money from you. They even said with making the change online I wouldn't be charged an admin fee so I'm at odds to know how they rip people off for so much. The banks were punished for robbing customers it should be the same on thieving companies like AXA”

Helpful Report

Posted 7 years ago

“I had an accident, where a car drove into my car from behind hitting my rear passenger side. I called the claim line but since it was a Sunday, it was an out of office. Spent 45 minutes on the phone explaining what happened. After everything, she told me someone will call me from AXA. After no one got back to me I called them during working hours who mentioned no one has sent anything through to them. Instead, they asked for all the details again. But what is frustrating is that I had to wait for 25 minutes before someone picked up. When the driver hit me, they took full responsibility, but my insurance says this is not the case and their system says this is a split. I called the driver back and he confirmed he was at fault, so I called AXA back and after waiting for 40 minutes nobody picked up and because I was at work I had to hang up. This is not a friendly company at all, their claim line is atrocious and their staff are not as helpful. I am so angry by the way they are treating me, I just don't want anyone else going this experience. Don't go with AXA, they are terrible.”

Helpful Report

Posted 7 years ago

“I have been waiting for a refund of €1,300 for 28 days now, very bad customer service and misleading information regarding the return of the money. I asked numerous times if I could call into the office to get the refund back on my card to which they would not allow - saying it had to go by cheque in the post. Meanwhile I went on holidays for 2 weeks and still no cheque. I contacted them to see what was going on and I was told that I had to call into the office with my card. I called in 5 days later (their weekday opening hours 9-5 don't suit me as I work full time) and 4 days later, the money still is not back on my card. Completely unacceptable and I will never be dealing with them again - a nightmare !!”

Helpful Report

Posted 7 years ago

AXA Insurance is rated 2.4 based on 1,050 reviews