AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.38

2.4 Rating 1,138 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say no stars. Never know a customer service like it. Every time I ring I'm on the phone average 1 hour and a half before they answer. When it hits 2 hours they hang up. I've been promised a call back and not recieved it. They instructed co part wrong at the start. They forgot to process the payment until I chased it up. DO NOT USE AXA. Pay a bit more and go elsewhere!!!!”

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Posted 5 years ago

“It would be a zero if there was a 0 star Car not repaired satisfactory Zero response At least 3 and a half hours on 2 phones still no response and now lines are closed rah !! Defo would not recommend the after car Now left with no car as taking back the courtesy car. Steer clear”

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Posted 5 years ago

“This is a terrible company, no company has ever made me take time out to state how poor and pathetic they are. 1 hour call waiting time. SERIOUSLY!!! and for the advisor to stupidly accidently drop the call when I got through ...MY GOD!!!”

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Posted 5 years ago

“Been on hold for 1 hour & 33 minutes so far.”

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Posted 5 years ago

“If I could give 0 stars I would. I had to make a total loss claim and Axa made the process all the more stressful. A month on I have still not received my settlement so unable to buy a new car. I have spent countless hours on hold to the team to be told the have not received engineer reports (which they had) and that my personal injury claim was with the solicitors (which it was not). DO NOT INSURE WITH THIS COMPANY!”

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Posted 5 years ago

“We had shipping insurance through AXA. What a joke. We filed a damages claim for our vehicle, they approved the claim, and after a year still haven’t paid a cent. It’s a ripoff company. They collect premiums, and keep them. I wish someone had warned us.”

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Posted 5 years ago

“I would have gives 0 stars if possible. The waiting time on the phones are linger than an hour, plus they never know how to deal with quiries, they took my car on the 7th of october and today is the 26th of november and still i have got no idea of what they are going to do with my car, my courtesy car was taken back as well. I would never recommend this company to anyone”

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Posted 5 years ago

“DO NOT USE THIS COMPANY They are doing everything possible to avoid paying me for my claim. They have a final invoice from the car hire company and a copy of the amount charged to my credit card. Next step for me is the Small claims Court”

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Posted 5 years ago

“DO NOT USE THIS COMPANY. They are doing everything they possible can to avoid paying me for a relatively small claim of 506.04 euros as a result of a burst tyre on the autostrada in Italy on the 1st November 2019. I have provided axa with the Invoice from the hire Company Maggiore and a copy of my credit card statement showing the amount charged. AXA now want to know if the tyre was replaced or repaired They also want more detail of any repairs done. Information I do not have and cannot possible get. AXA are a disgrace to the insurance industry I will of course be taking the matter further including taking them to the Small Claims Court. Is taking the matter financially worth it ? No. I don't have time for all this Unless though we as consumers take action against these bad Companies they will continue to treat us all with contempt”

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Posted 5 years ago

“Utterly appalling customer service - completely understaffed. Takes well over an hour to get through on the phone. My elderly mother in law has literally spent hours trying to claim back her excess when hit by another driver - this should be AXA's job as her insurer but she can't get through on the phone....3 months later she's still waiting. I am disgusted tbh. Next stop the Ombudsman.”

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Posted 5 years ago

“Lost my 12 year old iPod Nano and 10 year old Kindle at Prague airport. Put in a claim on my travel insurance for a couple hundred quid. They refused point blank because I hadn't kept the receipts. Bunch of rip-off merchants if you ask me. One to avoid.”

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Posted 5 years ago

“Appalling service made a claim online yesterday still no call even though 4 hour return call is promised. Now been on telephone hold for over 35 minutes. How can this company advertise they make claims easy when they clearly don't. The claim is for my 92 year old Father in Law who has had his house broken into shocked and confused and doesn't know how to take this forward.”

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Posted 5 years ago

“Awful Company - Never again Customer service team impossible to contact! Worst company I have ever dealt with! If you read all reviews below and still choose this company - you are simply making a HUGE MISTAKE!!”

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Posted 5 years ago

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Posted 5 years ago

“Contacting their customer service team is impossible and the worst company I have ever dealt with. If you read the below reviews and still purchase car insurance with them - you are simply making a HUGE MISTAKE!!”

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Posted 5 years ago

“Still holding on phone after a hour it is the sane every Time you try to get in touch. Don't answer emails . WORST by a long way for customer service.”

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Posted 5 years ago

“Awful AXA !!! AXA our designed to not pay out & employ people to try & get out of paying out, they ignore your emails, calls & communications, saying report us or take us to court - 2 years later & AXA have still not settled my Bill's & they have accepted liability & but refuse to communicate further with me, I've had to issue legal court proceedings costing about £2,000 plus legal fees & expert reports from surveyor to Senior Loss Adjustor & Senior partner in a Law Firm to fight AXA with no guarantees, AXA told me to TAKE THEM TO COURT!! very rude & aggressive management & the person in charge said AXA refused to pay out becuse they can as this person claimed we have Unlimited Funds & Full Legal Team - Customers Never Win. Well Surprise Surprise I've taken AXA to court having spent £1,000s of pounds & I will win all experts have agreed, my claim is over £50,000.00 plus. AXA our Cheap & No most people cannot afford to spend tens of thousands of pounds fighting them in court. Whsts crazy is AXA Insurance have admitted liability, they directly threatened me & tried too bully my family & that's where AXA crossed the line to me, So they picked on the wrong person this time, I can afford the legal costs which have been large & look forward to my day in court.”

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Posted 5 years ago

“3 attempts of over 30 minutes on hold to discuss an existing claim...still no answer. I have tried email with no reply. How am I suppose to contact them. This is the worst company I have ever dealt with.”

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Posted 5 years ago

“Currently have a car insurance claim with AXA Insurance. My stationary car was hit by a third party. I took pictures and sent all of the third party's documents to AXA to resolve weeks ago. I had not heard anything since and have not been able to contact them until today despite numerous phone calls and emails. Got through to them today only to be told the third party's: insurance have not even been contacted yet. I am left with having to pay out the excess for the repairs now. Thanks AXA.”

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Posted 5 years ago

“Bloody waste of time! Never respond,waiting over 2 hours over several weeks on phone and giving up. Absolutely disgusting. No way to get in touch. They take your premiums but won’t repay a claim. If you want to lose the will to live insure with AXA. ‘HERE TO HELP ‘ what a joke!!!”

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Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,138 reviews