AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mum was on holiday in america and was hospitalized.she rang axa and they gave the hospital permission for my mum to be treated on her insurance policy and they would pay the bill.my mum died 6 months later in the uk of cancer.Axa claimed they had paid the Bill's yet they have not paid 1 penny.my mum paid 3k of her own money to the hospital as in the usa healthcare is not free at the point of contact they want money up front.its been nearly 2 years trying to get axa to pay up.we have got the financial ombudsman on the case aswell.utterly diabolical dont touchvthem with a barge poll”

Helpful Report

Posted 5 years ago

“Like everyone else on here, on hold for hours, they aren’t contacting another parties insurance I was involved in an accident with resulting in letters saying I am liable for the compensation as axa don’t respond worst company I’ve dealt with in any field, avoid!”

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Posted 5 years ago

“After my car was hit while I was at work, there was a letter left on my car apologising and a phone number left which surprise surprise was a bogus number, I contacted Axa, the first time I have ever tried to claim and 7 months later and annoyingly long phone calls, waiting mainly, I am still waiting for Axa to actually contact me or get back to me to let me know what is going on, this sadly is a modern day trait where online companies know and hope you will just give up trying and pay yourself, WHY are there no bodies monitoring and closing these companies down for legally stealing our money, sadly if you don’t have car insurance you face heavy fines, this is the tip of the iceberg, lots more companies are doing the same, some don’t even have phone numbers on the pretence they are cheaper if there are no phone contracts to pay, what a joke, you only realise how you’ve been had when you try to contact these companies.”

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Posted 5 years ago

“The call handling is appalling, I honestly believe people are just sat there staring at the phone ringing. They not only take forever to contact you in regards to a claim but must feel the need to try and push you into admitting guilt. Awful experience I will not be coming back to Axa ever again. My insurance is up with 4 weeks and I will not be renewing with them.”

Helpful Report

Posted 5 years ago

“Poor customer service, not interested in customer, got quote for transfer to newer car £57, cam back two dates later to confirm exact date which was 48hrs sooner quote jumped to £115 and would not honour original quote given demanded new payment, disgusting not to honour first quote, money grabbing voted with my feet never use them again, even moved house insurance..”

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Posted 5 years ago

“They got no intention's of paying/helping out if there is a problem. Leave them alone”

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Posted 5 years ago

“They will offer you 30 per cent of the quotes to fix the damage. It is a bad joke.”

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Posted 5 years ago

“After making an initial claim I was told to get a quote. I have been trying to contact them for 4 days to get their agreement to the next steps. I've tried to get through 5 times, giving up after 30, 40, 60, 35, 40 mins. I gave up and emailed them the quote, but haven't heard back for 3 days. I have a broken car and can't get it fixed until I speak to them.”

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Posted 5 years ago

“Terrible call centre staff service and attitude. My claim documents have been lost and they clearly cannot be bothered to find them. Making every excuse. Not even possible to speak to a manager or get replies to emails. Have to wait over an hour to get through only to be treated like a boring pain in the neck. USELESS.”

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Posted 5 years ago

“had miner bumper a car back in to me on a car park over2 months ago rang the update team what a joke first time over a hour cut off wait another month rang agaim nearly another hour still no up dates have now given up this so called team is a totel waste of time you will be stressed to the max bewarned”

Helpful Report

Posted 5 years ago

“If I could give this company -10 the I would. Utterly appalling company. They just do not care about honouring the terms of the policy, nor do they care about agreeing a fair assessment, nor do they care about settling your claim within a reasonable period. Do not use this company.”

Helpful Report

Posted 5 years ago

“Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!!”

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Posted 5 years ago

“Huge waiting times of well over an hour to speak to someone. I would avoid using them at all costs! Wish I had checked the other reviews on here before using them for my insurance!”

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Posted 5 years ago

“Awful customer service! On hold for between 1 hour and 1.5 hours every time and never successfully got through to anyone.”

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Posted 5 years ago

“Terrible experience with AXA. Someone went into the back of me two months ago and since making my claim they have not tried to contact me once. They expect you to do all the work for the claim it seems and you spend hours upon hours trying to chase them to do their job. Each phone call you make, you are on hold for a MINIMUM of 50 minutes. I have waited up to 2 hours 10 minutes just to talk to the right person. No one knows how to use the new portal they have or the fact it even exists. I would strongly recommend anyone thinking about AXA going elsewhere.”

Helpful Report

Posted 5 years ago

“Where Do I start? Someone went into the back of at me a round about and wrote my car off. Since then AXA has continuously messed up from taking my courtesy away from me a week early then after realising my policy says I have 2 weeks they gave it back, didn't help at the time because of my other half and son being in hoslital 25 miles away. Second time they asked if I wanted my pay out by cheque or bank transfer, after requesting bank transfer I get a phonecall from my old landlord saying a cheque has been delivered to my old address which I changed 3 months prior! Third time they took my excess off me when from the start of the claim they knew the 3rd party insurer admitted full responsibility and happily paid out. I had to phone and after realising they messed up I had to wait a week for my excess money. Fourth time I needed my proof of no claims, I phoned and asked what was the outcome as the other party admitted responsibility and paid out and I got told I lost all my no claims... After explaining to the person on the phone AXA's policy of not at fault and as long as the other insurer pays out my no claims doesnt get touched.. AGAIN they realised their mistake and sent me proof. Now I'm currently over a hour and a half on hold to AXA as my new insurer has tried to double my quote because AXA have not closed the claim case, if you want my advice please stay the hell away!”

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Posted 5 years ago

“Having the exact same problem as everyone else. The phone line is an absolute joke, sitting here on hold for hours. Impossible to get in contact with! Highly recommend you don’t go with Axa when getting insurance!!!”

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Posted 5 years ago

“AXA travel insurance are the most unsimperthetic company ever. My Mum died and had booked a holiday and AXA have behaved in a way that words cannot explain. They are trying everything they can to not payout and as a gift of generosity they sent a cheap boxed hamper to my Dad containing a broken cup. Avoid using this company, they are awful.”

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Posted 5 years ago

“It would be a zero if there was a 0 star Car not repaired satisfactory Zero response At least 3 and a half hours on 2 phones still no response and now lines are closed rah !! Defo would not recommend the after car Now left with no car as taking back the courtesy car. Steer clear”

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Posted 5 years ago

“This is a terrible company, no company has ever made me take time out to state how poor and pathetic they are. 1 hour call waiting time. SERIOUSLY!!! and for the advisor to stupidly accidently drop the call when I got through ...MY GOD!!!”

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Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews