AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.41

2.4 Rating 1,049 Reviews

36 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 16th April 2025

Anonymous // 01/01/2019

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“I have been waiting for a refund of €1,300 for 28 days now, very bad customer service and misleading information regarding the return of the money. I asked numerous times if I could call into the office to get the refund back on my card to which they would not allow - saying it had to go by cheque in the post. Meanwhile I went on holidays for 2 weeks and still no cheque. I contacted them to see what was going on and I was told that I had to call into the office with my card. I called in 5 days later (their weekday opening hours 9-5 don't suit me as I work full time) and 4 days later, the money still is not back on my card. Completely unacceptable and I will never be dealing with them again - a nightmare !!”

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Posted 7 years ago

“waiting for 75mins on hold before able to speak to call centre”

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Posted 7 years ago

“Easily the worst insurance company I have ever dealt with. Rang them an hour after an accident and made a claim. We were told we'd be contacted within 24 hours. Heard nothing after 3 days so rang them again to find they had no record of the claim , so had to go through the whole process again. They are insisting the car is a total loss yet the assessor at the auto body shop said it was repairable! What they are offering as settlement is not far short of robbery. Terrible customer service. Average 40 minute wait to get through and staff that aren't interested in what you have to say. Do yourself a favour and get your insurance elsewhere!!!”

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Posted 7 years ago

“I had a accident. Last September and axa insurance said my curtesy car will be up graded because the accident was not my fault . Only to find out they contacted a car hire company for the car for me now i face a bill for £5.000 for hire costs in my name keep away from axa car insurance con men”

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Posted 7 years ago

“Have been trying to contact the claims department for 3 weeks. Internet contact only, no email, no phone number. claims handled by Inter Partner Assistance SA in Brussells. No wonder EU is in turmoil.”

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Posted 7 years ago

“I have been trying to contact them for 48 hrs a bus hit my car I can't get through on the landlines they say email them they have not responded I am so angry I will never use them again”

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Posted 7 years ago

“Absaloutly awfull insureres. I had an accident that was not my fault. They took my car to some cheap and nasty garage that had to re-do their work and more. 12inch crack to the screen of the car and the joke was that wasnt even where the car was hit! went a week without a courtesy car because of them! Now they have doubled my monthly fee because of an accident that was not my fault!! Stay well away- awfull staff and took all day for me to get through to them after they kept putting the phone down on me!”

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Posted 7 years ago

“Axa insurance, Awful company , cheap insurance company but useless if you need a claim .horrible customer service , 2 hour to answer the call .Rude and un professional staff , all the time wrong advice they doesn't care ,big company with funny complain team , no power to resolve the matter .every claim takes at least 6 month to Concluded . If not chase them up no response . Not waste your time with them. Pay more to get proper insurance Thanks to independent financial invesegtion company Ombudsman to resolve my issue .”

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Posted 7 years ago

“Horrible company, never get through, not responding to email, 5 months ago made a claim still nothing. A shame such a big company and such shite service .”

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Posted 7 years ago

“very poor customer service can't get through at all will not even respond to email”

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Posted 7 years ago

“Feeling really annoyed, can't get through on any of their Contact Numbers for Car Insurance Claims. When you finally do, have inadequate staff and don't take down the details fully, this resulted in at least 3 more phone calls, just to get the Claim logged. Even when you ask if someone can return your call you wait forever more, hrs to speak to anyone. I won't ever use them again.”

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Posted 7 years ago

“Had a accident two years ago which I am still trying to sort out. Axa are the underwriter for my Insurance company and there customer service is the worse is have ever dealt with. When you get through on the phone they give you the impression they are going to help you, doesn't happen. I have a list as long as my arm with the names of the people I have dealt with on the phone, never the same one, and they always claim will phone back with an up date, never happens. In the two years I have received one letter from them. They don't seem to want to listen to what you say. What is hard to understand in the phrase "I am taken no fault for the accident" Worst company I have ever dealt with.”

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Posted 7 years ago

“Terrible company. My father died from a brain haemorrhage whilst on holiday in Ireland. AXA sent our sensitive personal information to a stranger, recorded our data incorrectly including hospital admission dates, did not have the correct hospital he was in down in their records, spelt our family surname incorrectly (in some cases three different ways in the same document) and in the legal medical consent forms the surname was spelt two different ways. They did not record the fact that my father had died after we had informed them, leading to an extremely distressful telephone exchange - while I was trying to determine how to get my father's body home, the person on the phone was talking about whether he needed a nurse or was "medically fit" to travel... Claiming our expenses back has been no easier as expected and the the claims line have been equally difficult to deal with. Absolutely disgusting company, especially when you need them to do what you've signed up with them to do most. Avoid at all costs.”

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Posted 7 years ago

“Did EVERYTHING they could to refuse a legitimate claim, On holiday, a bag containing my 7 month old daughters belongings was taken from a hotel lobby, When speaking to the claim department i was once not clear about the bags being within reach, and was talking generally about the theft, which they then took as their excuse to refuse the claim.. throughout the process the made me feel terrible, be warned they will do ANYTHING to avoid supporting you in the event of an accident, I am considering taking the matter to court.”

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Posted 7 years ago

“We are now without a car after a woman drove into the back of ours that was parked up.we got paid not enough to buy another.we have got a bill from kwikfit insurance for £740 because axa have not told them the claim was non fault and has been settled.Why? because they can't be botherd to let them know. We have been bullied into taking a payment that we didn't want all we wanted was our car back fixed but since it's not our fault we have no say.Really not good but thats AXA take the money and shut up attitude”

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Posted 7 years ago

“Had a year's home insurance with AXA , which was OK price, can't comment on the service as we had no need to claim. But the quote for renewal came in at more than double the previous price. No changes in our needs, no claims - obviously just hoping I wouldn't check and just let it auto-renew. Sooo - I hit the comparison sites for a new deal with someone else - and up popped a quote from AXA which was around the figure I'd been paying in the first place - again, less than half the price I'd been quoted to renew. Taking that quote and going with them again as new business would actually have been cheaper than the policy I eventually took, but in all honesty, I wouldn't use them again even if it was free. Can't believe companies are still trying to pull this sort of bull....”

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Posted 7 years ago

“Don't answer to emails although they say this is their prefered contact method. To speak to them I have had to wait on the line for at least 30 mins + every times (4 times so far!!)”

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Posted 7 years ago

“Total joke of an insurance company avoid with all costs the hidden excess charges for sub catagories that they don't tell you about”

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Posted 7 years ago

“a combined 90 minutes waiting for an agent to answer on 03300241305 and nobody did”

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Posted 7 years ago

“Worst customer service ever. If you have any question which means they have to spend money they put you on hold and you go back to the start of the process. I think criminal, going to trading standards.”

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Posted 7 years ago

AXA Insurance is rated 2.4 based on 1,049 reviews