Name: AXA Insurance
Rating: 2.39

“Home Insurance direct with Axa: I was forced to file a claim online yesterday at 1pm limited to 250 characters because nobody answered the phone for 4 hours. Upon logging my claim online, I was then told on email to expect a call within 4 hours, from an advisor, during normal working hours (9-5/Mon-Fri) yet nobody called. It’s now the following day and I’m still on the phone waiting for an advisor at 2.27pm for someone to answer after calling their claim number 5 hours 08 minutes ago, no incoming call from them either or a follow up on email as of yet. Ridiculous.”

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Posted 4 years ago

“Axa cancelled my insurance after I had called to arrange another payment plan during the covid-19 outbreak and also charged a cancellation fee knowing I was struggling financially at the time. One lady Debbie went to sort it all out for me upon explaining my current situation. We were cut off our call and I called the company back. The gentleman I spoke to then, made me aware there was nothing more the company could do for me and had alreadybeem cancelled. I was absolutely gutted at a time I needed my vehicle the most. I explained I currently work voluntary for the Royal Voluntary Service, am a full time carer for my neighbour and have three children also to take care of two, of which have additional needs. I had also lost my gran and several other people over a short period of time and grieving. I am still, a week on so very frustrated with Axa for not coming to a agreement between us when I had also explained that, I hadn't read my emails and received their email 48hr later. I contacted them as soon as I saw a message from their team. Still nothing was done on Axas behalf. Would avoid the company”

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Posted 4 years ago

“My claim was through Coverwise who say they are linked with AXA. Coverwise are impossible to contact, the web directs you to AXA. I've tried to call AXA with zero success! The AXA online forms cant be opened or accessed. How these companies are able to remain operating in the UK is a joke! Avoid at all cost.”

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Posted 4 years ago

“Don’t bother buying car insurance from AXA. Someone drove into my door and before they received my incident report, they deemed the fault tobe mine.”

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Posted 4 years ago

“cliam - not checked validity of information provided before making a decision. My recommendation is too not use Axa Insurance. After recent claim, in which a driver drove into my parked car door. Axa made a decision on other party, independent witness, while we were there for over 30 mins no witnesses arrived to check with other driver. Axa also did not wait for my incident report to be submitted- before making a decision. When I called, I was told that the verdict was final. They firstly, as my insurance company check any of concerns or documentation. Secondly, completely dismissed my recommended investigation! As a customer they will not look after, or your car!”

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Posted 4 years ago

“cliam - not checked validity of information provided before making a decision. My recommendation is too not use Axa Insurance. After recent claim, in which a driver drove into my parked car door. Axa made a decision on other party, independent witness, while we were there for over 30 mins no witnesses arrived to check with other driver. Axa also did not wait for my incident report to be submitted- before making a decision. When I called, I was told that the verdict was final. They firstly, as my insurance company check any of concerns or documentation. Secondly, completely dismissed my recommended investigation! As a customer they will not look after, or your car!”

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Posted 4 years ago

“They are excellent Insrance service provider awesome customer service and spot on always”

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Posted 4 years ago

“FROM OUR TORRID EXPERIENCE AND UNDER TWO YEARS LATER WE ARE STILL STRUGGLING TO SETTLE FOR ONE EXPENSIVE ITEM OF OUR CLAIM. WE WOULD NEVER RECOMMEND THIS COMPANY. IF YOU HAPPEN TO HAVE A MISFORTUNE OF HOME BURGLARY THEN FROM DAY ONE EMPLOY YOUR OWN ASSESSOR BECAUSE THE LOSS ADJUSTER SENT BY THE INSURANCE COMPANY WORKS FOR THEM. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN.”

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Posted 4 years ago

“In June 2019, there was an alleged claim against my partner that he had hit someone else’s car. It was a false claim and a clear case of mistaken identity as my partner was nowhere near the scene on the date of the alleged accident. My partner has a liable witness to prove this. AXA also sent an Independent engineer to inspect his vehicle and the report stated that the car is perfectly fine and has never been involved in an accident. The third party has no evidence that my partner’s car was involved in an accident yet AXA has still kept the claim open. We are constantly on the phone to AXA to help us close the case so that we can carry on with our lives but AXA keep giving us the same excuses. The fact that AXA has been unhelpful in assisting my partner (bearing in mind that he has never missed a car insurance payment) has caused a great deal of stress for him and my family and has caused a huge financial burden.”

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Posted 4 years ago

“Absolute thieves steer clear spend hours and hours on the phone trying to pay them because it's the only option then charge £25 because it's not paid on time”

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Posted 4 years ago

“Owned by criminals. Avoid even if it's the last company on this planet. Special places in hell for them.”

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Posted 4 years ago

“Terrible people work there. My car was damaged by person who insured with AXA. Call them next day to report it and a lady on a phone said that they don't deal with people and I need to contact my insurance company. NONCE . Sent them many emails... no replies for 10 days. Made a call again after 10 days explained everything to a boy on a phone and he said that he will call me back in 15 minutes. NEVER HAPPENED. IT IS A BRIGHT EXAMPLE OF RACIST WORKERS WHO TRY TO TAKE ADVANTAGE FROM FOREIGN PEOPLE. WILL POST VIDEO ON YOUTUBE TO MAKE MORE PEOPLE KNOW THE TRUTH ABOUT THIS COMPANY. 80% OF THEIR FEEDBACK IS FAKE. THEY USE PEOPLE NAMES WHO NEVER DEAL WITH AXA AND POST IT. COMPLETE MESS...”

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Posted 4 years ago

“Best on price and good services i had soo far I would recoment to any one any age with gocopare.”

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Posted 4 years ago

“Good company very helpful”

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Posted 4 years ago

“Cancelled my insurance because they said they didn't receive payment. I went to my bank and they told and showed me that axa took payment then refunded me back a day later. I was driving about for 4 months not knowing I hadn’t insurance. Also a year before, I had an accident and they failed to act and I was then being took to court by the people I caused damage to they’re property because axa wouldn’t act in time and pay out.”

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Posted 4 years ago

“I have been dealing with Axa for one year had a problem with my direct debit rang up numerous times to explain the problem I cancelled my policy ,Unprofessional rude incompetent , Definitely would not advise anyone To use this company.”

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Posted 4 years ago

“good value for money with excellent cover. I have renewed my motor insurance this year with them again!”

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Posted 4 years ago

“I’ll never go with axa again. If it wasn’t for the ombudsman, I don’t know what would have happened.”

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Posted 4 years ago

“Saved my money for home insurance.”

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Posted 4 years ago

“Very poor i would not recommend them”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

AXA Insurance Reviews