AXA Insurance Reviews

Name: AXA Insurance
Rating: 2.44

2.4 Rating 1,011 Reviews

37 %

of reviewers recommend AXA Insurance

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2.4

Based on 1,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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AXA Insurance 1 star review on 26th October 2022

Anonymous

AXA Insurance 1 star review on 4th October 2022

Ronnie McBride

AXA Insurance 1 star review on 14th March 2022

Ahmed Gharib

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will not be using AXA when I renew my car insurance later in the year. Someone hit my car on a aroundabout. Had a dash-cam showing what happened. Cut and dry. AXA put it as 50/50 and charged me my excess. I have sent emails with no reply's. Spent hours on hold trying to talk to someone. They will give you a good price on your insurance but hope you have have to put in a claim.”

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Posted 5 years ago

“Awful company that hires incompetent staff and dodgy surveyor who are not qualified. I have been subjected to a barrage of accusations for claiming for a loss of water claim that has damaged a joist and flooring. They have made up a story of how it is my fault due to an old repair on the shower tray. Well as no leak was present and the tray was repaired by the previous owner over 5 years ago and I had a surveyor our to aprise the home and he was very thorough (gave me alot of tops to increase the value of my home and something to get fixed that I hadnt noticed) he spotted nothing. But no in AXA eyes and their lying surveyor BVS it's my fault??? Even when I have been open and honest about it all.”

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Posted 5 years ago

“Following a water leak in our bungalow AXA sent their own contractors to repair our property. The job lasted 11 months. Unfortunately, 4 months later we had bubbled paintwork and warped floor boards so we informed AXA. This is now one year later and we are still waiting for another contractor to be approved to put our property right. We have had the “pleasure” of numerous contractors, surveyors and loss adjusters visiting our home, promises galore that work will be starting shortly and like a lot of other reviewers say, we’ve had to listen to a lot of lies (mainly from the loss adjustor). Whilst the people I’ve spoken to in AXA customer service have been sympathetic and apologetic I feel they too easily believe what the loss adjuster tells them. If they spoke to other people like contractors etc they might be more understanding of our frustrations. After all my policy is”like for like” and it was expensive. I’d like my life back please AXA!”

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Posted 5 years ago

“No service at all. I'm two weeks trying to register, I'm unable to. No-one answer my emails, the service is customer support is the worst I've ever seen. If you have an urgent problem you may die because of them.”

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Posted 5 years ago

“Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy.”

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Posted 5 years ago

“1 star is far too generous! This is the second time I have tried axa, had a rude "customer service agent" the first time and avoided them since that. Thought will try them again, maybe the cow from time before just had a bad day! Nope! Second woman was just as bad, ignorant..whats your name, address, DOB then do you want to go ahead with the policy? er no!! Don't bother wasting your time with this company if that's the type of people it employs, disgusting!!!”

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Posted 5 years ago

“Avoid like the plague! Have been hit but one of their customers. Case is cut and dried. They’ve accepted fault but 2 months on and I am no nearer being sorted. They will happily take your money I am sure but will not see you right should there be a problem.”

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Posted 5 years ago

“Thanks axa for not calling back got my insuranace €290 cheaper without half the hassle”

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Posted 5 years ago

“Not happy at all with my axa home insurance. Refused to pay chimney damage”

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Posted 5 years ago

“Emergency with boiler 3 days ago an they still haven’t been in touch with the heating supplier to authorise the payment for a valve to be replaced!! 5 desperate phone calls in 1 day and they still haven’t managed to arrange a time to have my boiler fixed. No hot water or heating and it’s absolutely freezing!”

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Posted 5 years ago

“worst customer service ever!”

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Posted 5 years ago

“No contact from them regarding a claim that had been put in from December 2018. When phoned up was greeted by a rude woman. Who had an attitude and was very harsh when she asked for my registration number as she never heard it. She then was giggling with other staff whilst on the phone with me. She then was speaking to me like i was a child when asking me why i had called. I asked if i could speak to another member of staff she said no one was available. I had to hang up. Really disappointed and disgusted with her behaviour.”

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Posted 5 years ago

“They have now rang our business 30+ times. We've asked to be taken off their list but nothing has been done. Even if we were wanting a new insurer, there is no way we'd go with them.”

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Posted 5 years ago

“I do not have another 41 mins to hang on the phone listening to how great you are, just to be hung up on as soon as it started ringing. If anyone reading this is contemplating suicide and just needs an extra nudge, just ring AXA claims line. Good luck”

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Posted 5 years ago

“By far the worst insurance company I have dealt with in over forty years of driving. It has taken over 2.5 years to deal with a no fault claim and I am still awaiting a refund for paying extra for my last two renewals due to their incompetence at dealing with my claim. Redefining standards they have surely achieved, but not in a good way. If you want to be kept on hold in excess of an hour, listen to numerous automated options then given bad or conflicting advice, not kept up date, have to fight for everything use AXA.”

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Posted 5 years ago

“I called claims department to get an update of a non fault accident against one of their insured drivers everytime i call im waiting atleast 45-60 mins before an answer. Today i was speaking to nikita davis and got nothing but attitude of her and wouldnt answer one of the questions i was asking her i asked her to transfer me to complaints department and she just hung up on me! Cant be bothered to call back cause of waiting times!”

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Posted 5 years ago

“I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!!”

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Posted 5 years ago

“Charging a customer too much for no reason. Company wants to make extra money any which way they can.”

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Posted 5 years ago

“Had an accident which wasn’t my fault.. Axa handled the claim so badly it’s appalling. Their customer service is shocking and nobody wants to actually help. Had to constantly ring up to get updates on my car etc and felt like I did it all myself. Will never take out any type of policy again with Axa-avoid at all costs!”

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Posted 5 years ago

“A friend has had to cancel holiday as cancer has returned after 6 years. Axa will not refund as it is secondary cancer. Disgusting treatment!”

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Posted 5 years ago

AXA Insurance is rated 2.4 based on 1,011 reviews