“They ripped off my disabled son by misselling an insurance plan and then hid behind time limits to deny him justice. The FSO, being bought and paid for by the BoS and others, was just another waste of time. Having already ripped off the taxpayers they should have their licence to rob taken off them. Justice denied is just another brick out of the wall that protects civil society. Corruption is so widespread today that it is going to take a civil war to restore any honesty in our lives.”
“Not possible to give less than 1 star, otherwise it would be zero!
Terrible customer service phone lines still ringing at 1 hour 45mins and counting !!”
“The Bank of Scotland located in Garrowhill, Glasgow closes at 3pm and only opens on weekdays, which is not ideal for those whose employment hours are 9 to 4 in a place of work.
After being a loyal customer for over forty years, I expected a little sympathy from the cashier when experiencing difficulties and required to speak to someone outwith my working day. No solution such as a telephone conversation was offered so I stood in disbelief, holding the relevant photocopied documentation in my hand and tears falling down my cheeks. Evidently, The Bank of Scotland has no need to consider the customer at all.”
“On holiday in Scotland and staying in Golspie. Needed some pound coins and the only bank with a branch locally is the Bank of Scotland.
Asked the bank cashier if she could give me some change for £10.
She refused. Completely unhelpful.
The cashier told me to ask a local shop instead because I wasn’t a bank customer.”
“Appalling customer service
Impenetrable automated phone system
Unhelpful or actively misleading when eventually connected to an advisor
Minor issues take literally weeks to reduce
All issues could be avoided by basic communication which seems beyond this company to provide
Complaints are treated in a perfunctory manner - usually with a ‘we are very sorry’ letter
If switching banks wasn’t so disruptive to my business I would have done so years ago
They really are terrible- giving them one star is far too generous
Avoid like the plague”
“Just dreadful. Was flooded from a burst pipe and have been shunted from pillar to post for 5 days, still no running water, using carrier bags for toilet. Unbelievably disorganised and unhelpful, needless to say they cannot cope with helping paying customers in a cold snap. Definitely never renewing with Bank of Scotland/Lloyds/Allianz again. AVOID!!!”
“Won’t even let me withdraw my OWN MONEY. Missed the sale for an engine for my work van. 3rd time this bank has let me down (lost 2hrs on phone today also).
Will be changing banks after I close account in branch at (Irvine) tomorrow.”
“Husband died suddenly 5 weeks ago. Still waiting for bank to release savings balance to me. Quick to grab what they are owed but not to release savings to bereaved wife and children. Disgusted.”
“Applied for a new account filling out all details online, account was created and received card, pin and security code in post took 1 week. Tried to set up online banking. Security code doesn't work so applied for another took 1 week to arrive. Try again on the app and get to a step to enter memorable data, nothing telling you what format this should be in. Log on via PC eventually get past this step. Then the service tries to call you for security but apparently no phone number is linked to the account, I'm looking at it on the copy of the application form! Call customer services 20:00 Friday night, wait over 25 mins. Told to add a phone number to the account I need to be at a higher level of security and they will send out another code taking 5 days. The only positive was that the member of staff was really efficient at closing my account presumably because they have so many unhappy customers they have to do it so often.”
“Shocking organisation - couldn't organise a kitty in the pub. The BoS App didn't recognise my current account details despite having the account open since 1996. Nuff said......well not quite.
High Street branch also completely clueless with continued use of the old chestnut "you can't withdraw your cash because it needs to be verified for at least 24 hrs". In 2021? Really? Please explain?
Total nonsense. Soon to be left in the dark ages. Will be closing my accounts ASAP ......bet that's NOT easy either.”
“I am an international student from Malaysia. Yesterday (7July 2021) I called the hotline 0345 129 9784 at 12.16pm and I was in contact with a guy who named Hamed from this customer service (CS) hotline regarding my bank account to be closed due to no positive cash flow in the account since September 2020 (is it very long?). Hamed's speech was very fast and illiterate and I requested him to repeat. However in his attempt to repeat explanation to me, he burst into frustration and anger and reprimanded me for my non-wrongdoings. I find this offensive as a customer for I only requested for further clarification. I still feel very uncomfortable with his attitude until now. I believe the conversation between me and Hamed was recorded, you could play back for your reference/if you not believe me. Please take this matter seriously and take action for this dismeanour. Thank you.”
“Trying to log into your account from overseas is an absolute nightmare & obtaining any assistance from the contact numbers even worse, on hold for long periods of time and if the call drops out your back waiting another 45 minutes to try and speak with someone. One of the worst banks Ive ever dealt with absolutely useless.”
“I had very bad experience in Argyle Street Glasgow.I was depositing money in Payin Machine when it broke down and I was assured that the remaining money would be paid into my account next day..Anyway it wasn't..I contacted the branch and Kirsty Russell called myself back..Kirsty said she couldn't hear me and hung up not returning the call.I contacted the Complaints Team and Nic Reilly did the investigation in a morning.I thought the Bank of Scotland mission statement was (by your side). Kirsty and Nic never were..I thought it very suspicious that they never introduced the Bank of Scotland Fraudlent Team.to investigate.I have had Major Brain Surgery and this has caused extreme Stress and Anxiety..I have just started Chemo..Hopefully Kirsty Russell and Nic Reilly have training in that not all Disabilities are Visable..Its better to be Assertive and not Aggressive..Kirsty and Nic are not good Ambassadors Representing Bank of Scotland..”
“A real shame, I know people will fire on a review when they're not happy with service, but this one is so so disappointing. I run a taxi business and one of my customers is an elderly lady of 88 and I take her to the BOS to do her banking. Now I'm sure she has a few quid deposited in the bank and a healthy pension. She is fairly pc savvy, and fills in tax forms etc herself. Anyway here comes the cracker. She does not have a printer and does need some financial documents duplicated, so as she is a loyal, long term customer, she naturally assumed that her supportive bank would do some copies for her, seven to be exact. Bank of Scotland refused saying "if they did it for her, they would have to do it for everyone" unbelievable, eighty eight for gods sake. How low can this bank go... Just dreadful”
“Absolute scum!! Preying on the vurnable yet claim to be helping them during covid. Blocking everyday transactions as fraud so you get charged extra because payments bounce!!.. making them more money! Withholding payments because of lack of staff! Disgrace of a bank! Refusing to pay back unauthorised transactions.. you are the fraudulent ones who rip people off!”
“Glasgow/Anniesland branch business banking was rude
I went to Anniesland branch for putting check from backdated payment from Bank of Scotland Mortgage and l decided withdraw money because l started decorating my house and building driveway.Older lady behind business side clearly wasn’t happy What she’s doing and started questioning me why l want English notes,where lm going to spend it,my account not business?I asked why you asking so much question?She said they need to ask money laundering purposes.l said clearly you can see my wages coming in from my legal employment and it’s legal money.The way She’s speaking and questioning me Was undermining Disrespectful.She judge me from my dirty clothing.If she said from start “l need to ask you some security questions if you don’t mind” or been polite l don’t mind it but not this way. I won’t go back this branch agin.”
