Budget Insurance Reviews

Name: Budget Insurance
Rating: 3.99

4.0 Rating 1,727 Reviews

76 %

of reviewers recommend Budget Insurance

Company Reviews

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4.0

Based on 1,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great prices”

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Posted 3 years ago

“Good value and service cert emailed straight away 3rd year with them as long as they stay like this I won’t change.”

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Posted 3 years ago

“Car Insurance cover very competitive, good value, Service and cert provided, extremely quick. If they stay that way, I'll be back.”

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Posted 3 years ago

“Competitive price, and have insured with them constantly for more than 10 years now.”

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Posted 3 years ago

“Very satisfied!Professional and very simple!”

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Posted 3 years ago

“Perfect Insurance”

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Posted 3 years ago

“Price is one of the best which is why I chose it. When it comes down to pay outs? Well, that started out as questionable. Sydni was awful. I think she may have been promised a salary rise or promotion if she could do her best to deny a pay out. Maybe a clash of personalities but as the honest, understandably anxious (water escape in my beloved cottage), kind and compassionate human being that I am, I don’t think I’m far off the mark. I could not stomach dealing with her. I designated a friend to take over the communications. After two years of negotiations I was able to secure a pay out that was close enough to cover my losses. Kitchen slate floor tile replacement, garden decking replacement, both partial. Emergency call out for water escape crisis. Very hard work trying to claim. I could not have done it without my friend’s intervention and assistance. I understand from her that an employee called Alex took over from Sydni. Alex was a breath of fresh air. Yes I received the final pay out via her, but more than that, she was human. Her telephone manner, personality, understanding was second to none. As a result of Alex I decided to renew with Budget Insurance.”

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Posted 3 years ago

“Sent a stupid quote every time i have to renew Then price is dropped when i phone to cancel”

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Posted 3 years ago

“Excellent customer service after making a claim. Very fast service getting my car back to me. Had a curtesy car in the interim. I have just renewed my insurance with them for another year.”

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Posted 3 years ago

“Easy to renew, very competitive price!”

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Posted 3 years ago

“Flexible insurance, good service , recommend.”

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Posted 3 years ago

“Good customer service when I needed them price just about right no hassle when changing vehicles”

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Posted 3 years ago

“Had a difficult circumstance after being affected by the Covid pandemic. Missed a payment, they cancelled my policy and then they sent me a bill for a cancellation charge which was almost as much as my annual premium. Then I told them I couldn’t pay in one go, so arranged a payment plan. They ignored the fact that they had set me up on a payment plan and decided to keep chasing me for the money in full and sent it to a debt collection agency. Very very unhelpful when I’m in a difficult circumstance. Thanks for nothing Budget insurance - will never use your services again and wouldn’t recommend to friends and family.”

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Posted 3 years ago

“Love this company kept them renewal price low and customer service superb and I like the text you get to remind you of payments superb..”

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Posted 3 years ago

“Good customer service, quick and easy renewable and at a price lower than previous year. No problems encountered.”

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Posted 3 years ago

“Very good value and renewal price very reasonable. Had no problems and did not experience the usual ridiculous price hike after the first year”

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Posted 3 years ago

“Quick and easy to renew”

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Posted 3 years ago

“Stay very clear I’ve been with them for over a year had problems with them right at the beginning so this came up for renewal this year on the 25th of November sent another email saying after all the problems at the beginning of my policy I would never go with you again and I’m now with a new company that starts today lo and behold they’ve sent me an email thanking me for renewing with them luckily they haven’t taken any money yet and I’m putting a block on the card that I used first thing in the morning this company is just a bunch of con artist”

Helpful Report

Posted 3 years ago

“Keep clear from this cowboys,I have to cancel my policy within 24h as my NCB proof later dated on25.11.2021 is to old for this firm. They have charged cancellation,without moving the vehicle (will take few working days to refund the anual premium taken from my account within seconds.Do not recommend”

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Posted 3 years ago

“Good renewal price. Sorted any changes I needed to make. Good customer service. Overall quality service”

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Posted 3 years ago

Budget Insurance is rated 4.0 based on 1,727 reviews