Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

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3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 4 star review on 15th April 2025

Sophia Joe

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After insuring my car with sainsburys for many years it was handed to Churchill. I have just had a quote for next year from March and it has more than doubled in price. I rang them and spoke to a very unhelpful lady who informed me I wouldn't get it cheaper anywhere else. I did!!! Customer service is everything except at Churchill.”

Helpful Report

Posted 1 year ago

“Mumbai call centre, with operators who cannot understand English. No Manager ever available and always 24-48 hours to call back...which they never do. Appalling company and avoid at all costs.”

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Posted 1 year ago

“CHURCHILL HOME INSURANCE REVIEW: Claim handlers hide from you, avoid contact, ask for more evidence then use anything they can find to wriggle out of paying out many months later, avoid!”

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Posted 1 year ago

“Last year a third party reversed into me. Some how that got turned round to me reversing into a third part my car was stationary and i was not in it. They increased my premium by 100% while my cohorts increases were 16%. This year just gone I hit a rock I could not see in a very poorly lit hotel carpark. They decided very quickly it was my fault even though the images they returned to me were corrupted and they could not have seen the rock. Increased premium to just over £1050. Last year they claimed I had no legal assistance , this year they have ignored requests to use legal assistance, ignored . If it goes on at this rate my insurance in 11 years time will be around a million. I don’t think I could afford that triple lock on my pension won’t stretch that far. Sort of irrelevant don’t think they will be in business then.”

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Posted 1 year ago

“Awful insurance company, engineer did not perform a proper diagnostic on the boiler error code, he could not even locate a waste condensation pipe or undo a screw so left, sat in his car for 15mins then went. This has resulted in Churchill not willing to cover my claim, leaving me and my son to have a cold Christmas and l will probably have to buy a new boiler. They also increased my renewal by 30%. I have Churchill Hone Plus which should be called Churchill Home Minus for all the exclusion payout clauses they have.”

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Posted 1 year ago

“Terrible insurance company! My car was recovered by them after an incident and I’ve been sent all over London trying to get the car fixed and sorted. They’ve done nothing to help, they even sent me to a grave this afternoon and told me it would be ready only to find out that they didn’t even have my car. I have a disabled relative whom I can’t transport and they refuse to give me a courtesy car despite the fact that they’ve made some colossal mistakes and extended my period that I won’t have my vehicle back. I have contacted a solicitor to claim against them. Just please go elsewhere for your insurance. Churchill are an absolute joke.”

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Posted 1 year ago

“Don’t know if it’s a real person!!!!”

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Posted 1 year ago

“My previous insurance was £23 a month now its gone up to £45 a month and I've had no accidents and barley use my car the mileage is under 40 miles a week. Disgusting increase, will be going elsewhere”

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Posted 1 year ago

“Your app gives terrible scores when my driving is fine speed limit and everything the only time I get a good score is when I go for a drive that lasts 30 or more minutes my score slowly decreases over time no matter how safe I drive. terrible”

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Posted 1 year ago

“Absolutely shocking service. Impossible to get through.”

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Posted 1 year ago

“Not had to make a claim so can't comment on service but their drive sure app is awful. Can't get the score above 50. Tells me I'm driving on dangerous rds. It's a quiet residential street thst I live on but classed as dangerous! I also live at the top of a steep rd but it tells me I brake too much. Tells me I'm speeding. I deliberately kept at 20 to see if I vould improve score!! Nope! Not as accurate as black boxes”

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Posted 1 year ago

“While at work my car was hit in a carpark last December. All details were passed onto Churchill. They have been a nightmare for almost 7 months to get this rectified. It took them 3 months to get the car into a garage and do an initial “quick check” they then said it was too much to repair (a dented sill) and made an offer on the car that was ridiculous. Once they acknowledged that I could not replace car for offer and agreed it was strange to be making offers on “maybe” there is more damage they agreed to get car looked at again! I was then told that damage was too severe. I took car to local trusted mechanic who said this is not true. Once my sill is fixed (which should not be a problem for a bodywork specialist) it will as always sail through its MOT. I had to contact Churchill as I had not heard from them since putting car into their garage. I was told they would get back before June 20th. They sent an email saying they are looking at claim in July! My car is due an MOT in under 2 weeks, I cannot MOT it till they have fixed it. This has been almost 7 months of stress, inconvenience and poor customer service for a dented sill!!!”

Helpful Report

Posted 1 year ago

“Unlike most reviews on this site, this is based on having used the service, and not a review of how easy it was to buy the insurance. (Of course the make it straightforward and simple to take your money….) After 10 months into the policy I needed to claim as someone drove into the back of me. The process to report the claim was straightforward. But then I needed to update the claim. Their line is only open 9-5 on weekdays and there is always a 30+ min wait queue. They offer a call back service but that’s not convenient for my work. Having eventually got through - they said they’d notify the garage and arrange for the garage to contact me to arrange repair. Nothing. So I had to call up again. They blamed a glitch in the system and said they’d make sure it happened this time. But no, they didn’t, and it’s now 4 weeks since the incident and the garage still hasn’t been in touch and I have to ring up yet again. To really put the icing on the cake they’ve sent through a renewal quote for next year. Last year’s premium was £414. The renewal quote is £1050. None of my personal circumstances have changed. Absolutely ridiculous. I went with Churchill because I thought I’d be better off paying a bit more for better service. How wrong was I. Avoid them”

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Posted 1 year ago

“Contacted Churchill regarding a failed payment for my car insurance waited 3/4 hour on the phone before being transferred and disconnected. Day two waited nearly 1 1/2 hrs before eventually sorting out my full payment . VERY VERY FRUSTRATING”

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Posted 1 year ago

“I would not take out insurance with your company every again. I took out van insurance last year with you . I did over the phone and payed over the phone. Never noticed ontill the renewal,that I was only covered for 100 miles per year. Who in there right mind would even bother taking out insurance if you only drove 100 miles. So actually I was not covered for the year at all. I was lucky nothing happened.You say all calls are recorded but you seem to not remember me telling you the adverage miles was 10,000. Have been emailing over the last week but you wouldn't say you were wrong and take responsibility. But I will persue this matter ontill I am satisfied.”

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Posted 1 year ago

“Paid for insurance on Saturday its now Friday, my online account doesn't show the policy! they have been trying to get there tech expert to repair this for 5 days now! no updates i just have to constantly call and get fobbed off!”

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Posted 1 year ago

“There dont know what they are doing, Too lose Dont keep you informed Don't want to listen to you Claims will last forever with them thete that slow you put complaint in they will not look at in time I complain to CEO but they block letters I have called them over 50 times now... Still no straight answer or conclusion You have been warned....”

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Posted 1 year ago

“Would not go near them. A semi-truck hit my car last year, they admitted fault. AXA (the lorrys insurer) admitted fault and paid the claim in full. However, Churchill left the claim open for a further 6 months plus and then when they finally closed it after repeated calls from myself, they closed it as a FAULT claim. Useless, stay well away.”

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Posted 1 year ago

“My wife had a bump for bump accident in an Aldi car park ,but we didn’t report it as the only damage to the car was a smashed plastic cover on the rear fog lamp which only cost us £35.00 to replace but the 3rd party reported the incident ,there couldn’t have been much damage done to there car by breaking a plastic cover, there excess would surely cover the damage,they said it was bump for bump and took 50%from my account to pay for it,but 50% of zero I would be zero , This company is corrupt,devious,lying,unproffesional,they didn’t return calls after promising they would,the so called Customer Relations department is nothing but a big joke and should be retrained on how to deal with the public. Then during this fiasco our premium was due so they doubled it from £189 to £374 ,so in my view that is extortion ,and to make matters worse the 3rd party was also insured by CHURCHILL insurance company which complicated matters . SO TO ALL FUTURE and EXISTING policy holders BEWARE if you have a bump or an accident ,you cannot trust them to do the right thing,they just cause Stress and strain and sleepless nights,they have no consideration for peoples feelings. It’s about time something should be done to stop them”

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Posted 1 year ago

“Two years ago Churchill informed me that they would take off the incident which occurred in December 2020 due to the fact that Churchill was of no help whatsoever and I paid for my own car repairs which I actually stated from the outset. I reiterated this to T….. but she has refused to delete this which leaves me with no option but to file a complaint with the financial ombudsman seeking compensation for the high premiums which I am paying now due to your incompetence. She has stated that this should not affect my premiums but indeed my premiums have doubled through no fault of my own and insurance companies are querying this incident. I spoke to J…. today and tried to get through to T…….but even J…. was unable to get through to anybody In his own company. You obviously do not have enough staff to pick up the phones to deal with customers As I have spent the whole morning to no avail and phones ringing and ringing with no pick-up. I have also been informed by other insurance companies that there is something regarding an incident on 2018 and 2019 to which I do not know anything about but these were submitted by you Churchill is refusing to rectify this matter despite being told two years ago that this Incident would be deleted from my insurance car policy record”

Helpful Report

Posted 2 years ago

Churchill is rated 3.7 based on 1,343 reviews