Churchill Reviews

Name: Churchill
Rating: 3.69

3.7 Rating 1,330 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and good cover for landlords insurance”

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Posted 2 years ago

“Good but wait until you have an home emergency, the so called CET company that looks after their home emergency claim will let you decide whether it is worth insuring with Churchill in the first place!”

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Posted 2 years ago

“I went on a site to get insurance for a van, the company I chose was Churchill. I completed the application and was accepted and paid in full. A few days later I received an email from Brightside insurance who apparently insure vans for Churchill. They asked for a copy of the V5 registration. The van has only just been bought so we could not produce it. From then on I received monthly threats that the insurance would be cancelled unless I produced it. Each month I had to get them to extend the insurance because DVLA was taking well over 6 weeks to send out V5s. No explanation was given for requesting a V5 which I have never had to produce before. I was asked for proof that I had applied for a V5, which I sent, but still the threats to cancel continued. DVLA were not taking phone calls but I managed to send a message to them explaining my situation and they replied and told me when I could expect the V5. I sent this to Brightside and was given a deadline and then told I had to pay a further £149 for the insurance. I was told t was because changes were made! No changes had been made at all. I was then told the wrong date of purchase for the van was put down on the application, which I could not dispute because I had no access to my original application of the Churchill website. I was forced to pay, however Brightside's fee of £35 was removed. I experienced over 3 month hanging on the phone every month because of this! I will never use either company again and would never recommend them either. If you use them take a photo shot of anything you do with them online for your own security.”

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Posted 2 years ago

“Cannot contact. Been waiting on phone for 1 1/2 hours as I urgently need a copy of insurance. When I got through advisor had no idea and put me on hold for another hour. Terrible”

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Posted 2 years ago

“Their fees for making any small amendment are extortionate. From a change of address to swapping a car - they hit you where it hurts. And, thanks to modern technology, what’s even more gruelling is that you do all the work! The joys of car ownership are practically zero now thanks to an ever desperate money grabbing government and local councils, rubbish roads, idiotic smart motorways and every kind of conceivable speed trap - this bunch of on-line pirates compound the misery ten fold. Then again - what’s the alternative.”

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Posted 2 years ago

“"Verry happy with our insurance bought through. gocompare ."”

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(Home Insurance) - Posted 2 years ago

“Great price and extremely helpful if i need to know more about my car insurance”

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Posted 2 years ago

“Very good insurance company but not the cheapest”

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Posted 2 years ago

“Terrible insurance company. Wrote off my vehicle after a no fault claim, the vehicle was virtually irreplaceable but they refused to repair, then offered me a derisory sum to compensate on the basis that there were no cars around like mine so that was best estimate of valuation they could make. Then accused me of trying to profit when I asked for more even though I originally wanted my vehicle repaired. Took 3 days to provide a hire vehicle and then took the hire vehicle away before cheques even arrived to replace it. Appalling service, never use Churchill!”

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Posted 2 years ago

“Been with this insurer 9yrs. They are quite pricey and never seem to have any offers. Received renewal details for home contents insurance, up from £77 to £98. Did some price comparisons via Go Compare, several policies much cheaper, but phoned Churchill to see what they could offer. Spoke to a very helpful Adviser who agreed to renew policy at last year's price. In fact, gave me £2.50 off. Result. Stayed with them!”

Helpful Report

Posted 2 years ago

“Tried to change my reg number online but did not work have spent 3 days 45 mins each time on the phone to them and still not got through to them Will not insure with them again dreadful customer service”

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Posted 2 years ago

“"The process to apply for the policy was simple and uncomplicated"”

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(Home Insurance) - Posted 2 years ago

“Sorry I had to give you one star I did not want to give any. I tried to contact you today for over 1 hour on hold for over 30 minutes on the phone then again on your so called virtual assistant . Both a complete dogs dinner no wonder you have a dog as a mascot. You have plenty of links to carry on with your insurance and do things on line, all I wished to do was to cancel my policy. Reason is that you did not fully insure me for traveling abroad. Absolute mess and waste of time.”

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Posted 2 years ago

“Good experience and good price that it”

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Posted 2 years ago

“Home emergency hope you dont have one because you will be in the hands of CET then you will get know were. avoid”

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Posted 2 years ago

“In the end I didn't use Churchill, as the were much more expensive than my current insurer.”

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(Home Insurance) - Posted 2 years ago

“Very dishonest insurance company. Quick to deny a valid claim. No integrity.”

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Posted 2 years ago

“Terrible company don't want to honour there own policy”

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Posted 2 years ago

“Stay clear of this company they do every thing to get out of paying a claim then accuse you of fraud be warned”

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Posted 2 years ago

“good price offered on current car insurance and a small discount when haggled very happy with them at present”

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(Home Insurance) - Posted 2 years ago

Churchill is rated 3.7 based on 1,330 reviews