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Churchill Reviews

3.7 Rating 1,343 Reviews
69 %
of reviewers recommend Churchill
Company Reviews Questions Metrics
3.7
Based on 1,343 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
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J Cleary
Unverified Reviewer
“Have breakdown cover but couldn't get through when I needed to speak to someone, and no one rang me back as promised, yet they charged me for a courtesy car even though I am fully comp”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“They’re bunch of thieves. I’ve paid for the legal expenses but when it came to it they said it’s not working like that and it’s so expensive to do it for us. Therefore, they’ve decided on my behalf against me. So awful. Don’t get any close to them”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“The worst Insurance which I have ever had. They just get your money and do nothing. They wont available when you need them.”
Helpful Report
Posted 7 years ago
Kareem
Verified Reviewer
“In less than a month, I have given Churchill close to £600 of my hard-earned money and in no way, shape or form has any behaviour displayed to me, reflected my best efforts to comply with policy. Annoyingly, I need to state the obvious about just how traumatic this time has been for me and my family, particularly the passengers that were in the car at the time of the incident in question. Despite the aforementioned, Churchill have failed to consider the needs of the customer and have instead, exposed just how little they care about their customers. The facts are as follows: Incident date- 21/10/17 Date reported- 26/10/17 - On this date a lump sum of £350 was charged instantly from the customer services team. I was also requested to upload all photographs of the damage, the motorcyclist's details and details of the witness)- at this time I was assured by Karen Spence (member of staff who was dealing with my initial claim) that she would get back to me within 5 working days. Karen had notified me that the photographs were successfully uploaded. As nobody got back to me within the aforementioned time frame, I rang up on 07/11/17 approximately 09:57 and spoke to an advisor Jamie- He was both rude and condescending. I questioned why nobody had got back me about the claim and was advised that the customer services department was separate to the claims department. Therefore, once my information was up-to-date neither department would liaise with one another to proceed with the claim. I then went onto say, "So essentially, if I had not rung up to chase this claim nobody would have got back to me". Jamie found this highly amusing. He laughed and said "Yes"! I was then told that he/a colleague would contact me within 48 hours to update me on the claim. 48 hours had come and gone, so I rang up shortly after this time- 09/11/17 approximately 12:56 and spoke to another advisor Sarah. Sarah was the mere definition of obnoxious, aggressive and flippant. I had advised her that 48 hours had come and gone and nobody had got back to me. Shortly after she stated, " I'm sorry, I don't understand why you are calling" and went onto say "there was no record of the requested photographs and information" from 26/10/17. This of course was a lie, as I had emailing proof of all correspondences with Churchill. Ironically after providing a truthful review via the sms service, I was contacted by an advisor to go over the feedback. He too stated that "there was no record of these uploaded photographs". Beggars belief why between the three of them, they were unable to find this information. He advised that this information and feedback would be passed onto a team leader to investigate and someone will be in touch. On 16/11/17 at approximately 10:25, I received a call from Caitlin-who I can presume was dealing with the initial investigation. Similar to Sarah, Caitlin too could only be defined as obnoxious and flippant. The advisor almost instantly said, “After listening to the recordings, I do not feel that there is anything worth feeding back to any of the advisors, as they were well within their rights to say what they said”! What a joke. Caitlin made a point of glorifying the below-par customer service that I had received up until this very point. To my disbelief, when I expressed that I would be writing a formal letter of complaint to Churchill, the advisor had the sheer audacity to offer me a goodwill gesture of £50! Aside from how down right insulting this was, I was more horrified and perplexed that the advisor had contradicted everything she had said at the start of the conversation. This without question permeated how clueless and incompetent the Churchill claims department are with customer service. Churchill has done a remarkable job at exposing just how much they enjoy disrespecting and leaving customers feeling unappreciated and devalued. The heightened mediocrity that I have witnessed throughout this entire process has been nothing short of disgusting, horrific and ultimately disappointing. As a former manager in retail, I would not dream of encouraging my employees to present this mediocre degree of behaviour to customers, nor would I wish this on any other customers of Churchill. The claims team should be utterly ashamed of the way they have dealt with my claim (which is still yet to be resolved) and the way they have dealt with me as a customer, who has a Fully Comprehensive Policy with the insurance company. The mere fact that I was questioned on several occasions what type of cover I had in the first place, was both perplexing and worrying. Finally, this entire experience with Churchill has been nothing short of dire, diabolical and mediocre. I was under the impression that for a company which prides themselves on excellent customer service and quality throughout, that I would be in the hands of competent staff members. However, this appeared to be a fallacy and sadly I was victim to this contradiction. Moreover, to know that after giving close to £600 of my hard-earned money to Churchill insurance, I was dubiously offered a measly £50 for the inconvenience of this experience, was borderline insulting. If this is the customer service I should expect as a customer with Churchill insurance, then I want no part of it. Furthermore, I am absolutely flabbergasted that throughout this entire process me as the CUSTOMER, has had to chase up the claim at each and every interval; this is simply not acceptable.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“This company may offer you an attractive quotation to get your business but be aware that every year thereafter they will increase your premium significantly even if you do not have a claim. Since 2010 they have increased my premium each year. By going to their website I have in most years got a cheaper quote which they have honoured. Last year they increased my premium by 20% and would not budge on it. This year they increased the premium by a further 40% of that already increased amount and tried to tell me that it was due to the increase in insurance premium tax which at 12% could not be right. Another member of their UK Insurance Group quoted me less than I paid Churchill last year. I have secured cover from a leading company at significantly less that I paid Churchill last year - AVOID.”
Helpful Report
Posted 7 years ago
Adam
Unverified Reviewer
“Pay for fully comprehensive car insurance then find out that not insured to drive other vehicles, well that really defeats the object of fully comprehensive in my opinion, ring up to amend the policy no we cant do that, avoid like the plaque only company i know that has this Rule.”
Helpful Report
Posted 7 years ago
Keyzer
Verified Reviewer
“The worst and most arrogant insurance company I had to ever deal with. The DVLA which is the country's legal motor vehicle authority titles my vehicle on my V5 with correct classification .... Churchill decided "they know of better" and when I challenged them on their ignorant approach trying to override the DVLA .... they cancelled the Policy with 14 day expiry date .... just what I needed while on holiday. Had to end up searching for insurance while in USA and luckily had "LV Insurance" phone number ... So insured the car with them and took 15mins, and cost nearly half of what I was paying Churchill ..... These fools are a bunch of arrogant cowboys .... save yourself aggravation and use a decent company like "LV Insurance"”
Helpful Report
Posted 7 years ago
MacD
Verified Reviewer
“Probably the WORST car insurance company I have dealt with in my many years of driving. I have NEVER left a negative review online. But felt I need to highlight this incidence. They more than doubled my son's car insurance premium, even although he was never involved any accidents, made or had any claims against him. When we challenged why the premium had increased by more than double, they had no answer, just that's what the underwriters had provided. Not a very clear justification in my mind. The person on the phone was insensitive and her tone of voice and method of communication was as if she wasn't really interested and reading from a script. When I said, I would not be renewing all my other insurances that we have with Churchill, it was case oh well whatever. It must be one of the worst customer services I have experienced by far. This company make MILLIONS each year, they hike insurance premiums up and don’t seem to care as they seem to believe they can charge the extortionate prices with impunity. I was disappointed at the way my son was treated and subsequently the way I was treated when I challenged the increase. Never mind, if the underwriters think they can make a quick buck by hiking up my son's premiums, they have lost all of our insurances, which is way more that they would have made from my son's price hike. He eventually got his car insurance from another company, who was cheaper than Churchill was last year, so look around where you can find equivalent insurance cover at a much cheaper cost. I'm not sure at what point in time will these companies will understand we can move insurance companies easily and painlessly.”
Helpful Report
Posted 7 years ago
Andrew Spiers
Verified Reviewer
“Guttering got blown off front of my house last weekend with the 'high winds' up in Aberdeen - called up & reported it nice friendly guy even told me we had 57mph winds in Abedeen as we spoke..Churchill Sent up guy to take photo's etc - turns out it's not classed as a storm if it's not above 55mph winds! bins were all over the street + a tree down! So NO claim!!! Total joke they get there wind speeds off weather forecast which varies - was only going to be claiming around £200 after paying my excess..have over 5 years no claims(actually never claimed insurance before) so cancelled my policy immediately to gain some money back I paid them & wont use or advise Churchill again - especially with our high winds weather nowadays! So stay clear of Churchill insurance a”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“There is absolutely no customer loyalty at all.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“We purchased our car insurance via the website which lead us to believe we had national recovery included in the package we selected. This has been missold on the website and when we actually broke down we were told we only had local recovery and it would cost £200 for us to get home. It also took 5 hours for a tow truck to eventually come. After a number of emails and calls highlighting the product we purchased online clearly shows national recovery nothing was done and we were told they could not help us further and did not refund the money.”
Helpful Report
Posted 7 years ago
Ebbe
Verified Reviewer
“1- Be warned, if Churchill is you insurance and you need them, then it more likely you wont succeed a claim 2. If your car s damaged, they take the car to Northwich, DLG It takes weeks to get your car back no matter how little your car is damaged 3. If you are entitled to have courtesy car, be warned, the car will have no fuel, . all in all, I am disgusted and leaving Churchill”
Helpful Report
Posted 7 years ago
Annoyed Customer
Unverified Reviewer
“Everything. Rang up as I thought I was being paying double on my home and buildings insurance - so phoned Churchill to cancel theirs as it looked more expensive on my bank statement- no-one as Churchill asked me if it was buildings or home. Found out through Countrywide who I was home insured with so went to reinstate my buildings insurance with Churchill for £12. However, AS I had cancelled my insurance. My new policy had gone up by £4 month because I was a NEW customer (3 years with them). I said yes to the new policy not realising that this was written in blood - £35 get out clause - but this was 24 hours ago - Surely we have some reflection time! So today I called them to say cancel it as I have found a cheaper one with the Post Office for £11 a month not £16 @ Churchill. They said I am not able to cancel as its a new policy. I cannot believe that such a reputable company has gone out of its way to treat customers this badly. Their policies are designed to rip people off . Definitely not the YES company they portray themselves to be. I will not be renewing after this.”
Helpful Report
Posted 7 years ago
J.s.
Verified Reviewer
“I am taking all my insurances away from churchill. I have been a loyal customer for years. The way they have treated me with my car insurance is very unfair. Their customer service stinks. My advice is go elsewhere.”
Helpful Report
Posted 7 years ago
Romans
Verified Reviewer
“Not happy with insurance, thay just cancel my policy without warning”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Unverified Reviewer
“Poor offer for payout of my written off car (which wasn't my fault). Zero negotiation on offer....take it or leave it attitude. Extreamly abrupt and rude and would not listen to reason. Logic does not enter into the coversation. Keep clear.”
Helpful Report
Posted 7 years ago
Nick
Unverified Reviewer
“Extremelly poor service for 3rd party claims. Unreasonable and illogical reasoning behind offer. Use removal of courtesy car as leverage to try make you accept a poor offer for an accident which was not your fault. Stay away!”
Helpful Report
Posted 7 years ago
Sree
Unverified Reviewer
“Churchill insurance, disappointing from the very begning”
Helpful Report
Posted 7 years ago
Sree
Verified Reviewer
“Took insurance yesterday, promised the cover note send by email. It never arrived on time to get my car tax and it is going to dealy the delivery of my car by a week. I ever tried to get it sorted by calling the customer care, they advised me that they would need at least an hour to send an email confirmation of the insurance that I have paid for.”
Helpful Report
Posted 7 years ago
J L Brooks Plymouth
Unverified Reviewer
“Over charging for car insurance when cancelling never call you back,n very provide proof of charges,worst company ever,never use them!!!”
Helpful Report
Posted 7 years ago
Churchill is rated 3.7 based on 1,343 reviews
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