Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have drivesure. I am in Rome, using various coaches and transfers. The app will not load, but still recording my journeys. It is persistently draining my battery which I need for Google maps. If I cancel the app, my ins is invalid on the drive home from the airport. A totally flawed system that I would recommend to no one. I will be using a different company when it next renews!”

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Posted 4 months ago

“In June 2022, I was involved in an accident caused by a reckless motorcyclist who overtook a line of cars at excessive speed on a road clearly marked with "two parallel lines and diagonals between them"—indicating that crossing was only allowed when absolutely necessary. I was turning right to go home, well within my legal rights, with multiple witnesses to the incident. The attending police officer documented everything on the scene, including witness statements. However, when I filed my claim, this insurance company began dragging their feet. They kept giving me empty promises of resolution, repeatedly telling me “tomorrow” only for nothing to change. They then claimed they couldn’t contact the witness and, incredibly, couldn’t include the police officer's report in the case file. This is completely absurd and reeks of incompetence. To make matters worse, they disregarded the road markings that were crucial to proving my innocence. As a result, I was unjustly denied the return of my £700 Excess Amount, simply because, according to them, there was "no proof" that I wasn't at fault. This is nothing short of legalized extortion! This company is unprofessional, unreliable, and clearly not interested in providing the service they promise. Save yourself the headache and avoid them at all costs!”

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Posted 4 months ago

“everyone should be very careful i got scammed on this site twice, fortunately i was very lucky to get a recovery company site from my good friend who has been a victim before, the company helped me to get my lost funds back and I'm very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting COVSECLTD if you are a victim too.”

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Posted 4 months ago

“If I could give this company zero stars I would! I have 3rd party fire and theft on my current car with Churchill, as it’s only worth £400, I called Churchill for a quote on a vehicle I’ve not yet purchased, the car I’m purchasing costs £6,000 I was asked the value by a female called Khayak Azi in the Cape Town call centre, she put all the details through and she said that my quote had been “declined due to the high value of the car” £6,000?? NOT high value at all! Khayak has put the quote through as 3rd party fire and theft!! NOT fully comp! She even laughed at me over the phone when I became upset!! I asked to speak to a supervisor and just as I expected no supervisor available! Churchills advertising implies all the time that this is a UK company! British Bulldog, British Mini Cooper, how can they treat people like this! I am now going to have to cancel the car that I have put a deposit on due to no company willing to insure me after I have to declare that I have had a policy ‘declined’ I am taking this all the way! FCA Ombudsmen, escalating this to the very top and taking solicitor advice! Absolutely disgusting service, this major problem that this has created for me is down to South Africa call centre operative Khayak Azi who took my call on the 24/07/2024 at 19:30 pm”

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Posted 5 months ago

“Waiting 13 days for documents .phoned to ask where they were greeting by one of these so called off shore call centres who you can't understand.and kept asking the same questions.i don't like being messed around will have to cancel.”

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Posted 5 months ago

“Absolute joke disgraceful customer services.”

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Posted 6 months ago

“Beware Churchill, terrible experience. People are very hard to understand & so unhelpful. They have took two payments in error the beginning of June. One month later after several phone calls & proof from my bank still waiting in July. I have used them for years & will never use them again”

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Posted 6 months ago

“Churchill are the WORST INSURANCE CO TO DEAL WITH WHEN YOU CLAIM. DO NOT USE THEM”

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Posted 6 months ago

“everyone should be very careful i got scammed on this company twice, fortunately i was very lucky to get a recovery company site from my good friend who has been scammed $185,400, I contacted the company which she directed me and that company instructed me what to provide for them which I did and they also gave me guidelines about scammed companies. In two days time after I did what they instructed me to do I was able to get my $78,900 funds back and I'm very very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too [victimsrecoveryeducation AT cyberservices. com] thanks.”

Helpful Report

Posted 6 months ago

“No UK based contact. Two call centres abroad but I seem only to get through to India and the accent make it very difficult to follow. My car was hit by 2 electric vehicles while parked. I filled out the online forms and have supplied all the information requested but am getting no further forward after a week. I keep getting reminders saying they haven't received the info despite getting receipt acknowledgement through their system. I'm replying to them then received yet another automated answer telling me to e mail another address. The whole setup is a shambles and I have been a Churchill client for a few years now but have never needed to make a claim. Not to be recommended.”

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Posted 7 months ago

“Just renewed my car insurance with a very helpful, friendly and patient girl called Michelle, she was very understanding and explained everything carefully with this 70 something woman!”

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Posted 7 months ago

“Complete and utter shambles. The worst customer service I have ever experienced in my life. Changed my registration plate, underwriters then refused to insure the car so I had no choice but to cancel the policy. I was advised all further charges would be waived. Fast forward 5 months and I find out as part of a mortgage application that Churchill have lodged a default on my credit profile. I am now unable to remortgage my house at a competitive rates. They have completely screwed my credit score through no fault of my own.”

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Posted 7 months ago

“Told they would send policy details by post phoned several times 1 month and still no policy, a cowboy outfit.”

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Posted 7 months ago

“VERY PLEASED WITH THE WAY MY CAR INSURANCE WAS DEALT WITH ,WHEN MY CAR WAS DAMAGED IN AN INCIDENT .”

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Posted 7 months ago

“It’s week 5 since our flat roof was blown off by the storms and we are still in limbo and with only a temp fix roof above our and my baby son’s head, Churchill has made no efforts to resolve the issue so that we could arrange a permanent fix. We have no idea where the claim is stuck, each day we call they are telling us something different and when we get transferred to the mentioned department, they say it is not with them. I am worried they don’t care about their vulnerable customers like a baby or any of their customers. I will be turning to the Financial Ombudsman if this does not get resolved this week.”

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Posted 7 months ago

“"Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full." Or in my case. Churchill will neglect to add my car to the motor insurance database even when I remind them to leading to me receiving a notice of prosecution from the DVLA. They are then uncontactable leaving me exposed to a £1000 fine. Absolutely shocking.”

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Posted 8 months ago

“Decided to renew my car insurance by telephone as opposed to doing it on line I was very happy with my Quote from Randolph who gave me a very acceptable price”

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Posted 8 months ago

“Got a new car and wanted to change my insurance for the new car and they wanted to charge me nearly £100 for changing the car into of making my monthly payments more expensive. It was cheaper to pay to cancel my car insurance and I actually got a much better deal else where. Would never use this company again.”

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Posted 8 months ago

“Terrible. Just awful. Cheaper policies but then they screw you if you need to make a claim. I had a no-fault claim and they treated me like a criminal. They just made up a number to pay me for my car, refused to enter any sort of dialogue, I was told they could make a number up, that was the process. Stated I had agreed to the amount. Lies. Twice. Complaints team repeated the lies, even when their legal department stated the correct procedure. I was told the legal team had no idea what they were talking about. It is clear Churchill's policy is to screw its customers. If anyone from Churchill's wants to respond with a direct contact number of someone who wants to sort this out, feel free. But not a stupid generic call centre number. Do that, and it proves the whole company is corrupt.”

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Posted 8 months ago

“Good offers and reasonable prices...”

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Posted 8 months ago

Churchill is rated 3.7 based on 1,337 reviews