Churchill Reviews

Name: Churchill
Rating: 3.67

3.7 Rating 1,343 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 4 star review on 15th April 2025

Sophia Joe

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustworthy! It isn't often you have to encounter the customer service of an insurance company. If something goes wrong and you have to make a claim, that's pretty much the only time. But recently we were contacted by Churchill to say they had made an error on our car insurance. They had overestimated (and therefore overcharged us) by £240. They were writing to say that they were going to repay the money AND pay us compound interest on that amount for the period they'd owed us the money. So over £270 hit out bank account. We did nothing - it was all on them to realise there was a problem, decide to pay interest and get it paid to us. Perhaps this should be more normal practice, but they've really gone up in my estimation of trustworthiness.”

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Posted 5 months ago

“My mother bumped into a parked car while trying to avoid another car that didn't respect a stop sign. As a result, there was damage to my mother's bumper and the other person's car, which was parked by the roadside. The damage wasn't major, so we were undecided about whether to go through insurance or just pay directly to avoid increasing my mother's premium. I called Churchill and explained that before officially making a claim, I wanted to know if, and by how much, my policy premium would increase. We had some difficulty getting through to someone who could answer the question; the first person we spoke to was like a robot. Eventually, we got through to someone who said the premium would not increase. I explicitly asked twice, "Are you sure it won't increase the premium?" and I was assured there would be no increase. Perfect, I thought, let's make the claim. Two months later, the renewal letter for the insurance arrived. And what did we find? The premium had increased by £700 to a total of €1250! I called Churchill and explained that this was contrary to the information I had received. They were very apologetic and said it was a terrible mistake, but the information provided earlier was incorrect, and there was nothing that could be done to reduce the premium. Let there be no mistake, there was no misunderstanding on my part regarding whether the premium would increase. I spent 45 minutes on the phone with Churchill trying to find someone who could answer that question before actually making the claim. (I would also add that the issue caused an argument in the family, as my father was adamant that making a claim would increase the premium, and he was against making the claim; hence the initial telephone call to Churchill.) Anyhow, my advice is don't beleive a word they say.”

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Posted 6 months ago

“Just been informed they have overcharged me £597 on my car insurance, absolutely outrageous. An absolute rip off. Churchill cannot be trusted as an insurer. Beware!”

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Posted 6 months ago

“I do find a trustworthy to invest option with. I have been earning from my investment without problems. They answer your emails with Immediate response and also have the best customer service i have seen online. Always willing to assist whenever they can It is refreshing to find such a reliable platform. I recommend you to grow your funds and earn with this platform , they don't disappoint. Oliviatrader 44 AT g mail. c0m WhatsApp ‪+1 423 248 2140”

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Posted 6 months ago

“Really rude staff in dealing with a claim from a 3rd party (us) as the insurer of the party at fault.”

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Posted 6 months ago

“I purchased the insurance and then was told 5 days later that it would. E cancelled if I didn’t download an app which tracked my driving. I went through the whole process again to find where I agreed to this and couldn’t. The service team then told me they couldn’t find it but it’s in my account. They couldn’t help me and were truly awful. It’s a scam.”

Churchill 1 star review on 15th September 2024

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Posted 7 months ago

“I have drivesure. I am in Rome, using various coaches and transfers. The app will not load, but still recording my journeys. It is persistently draining my battery which I need for Google maps. If I cancel the app, my ins is invalid on the drive home from the airport. A totally flawed system that I would recommend to no one. I will be using a different company when it next renews!”

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Posted 7 months ago

“In June 2022, I was involved in an accident caused by a reckless motorcyclist who overtook a line of cars at excessive speed on a road clearly marked with "two parallel lines and diagonals between them"—indicating that crossing was only allowed when absolutely necessary. I was turning right to go home, well within my legal rights, with multiple witnesses to the incident. The attending police officer documented everything on the scene, including witness statements. However, when I filed my claim, this insurance company began dragging their feet. They kept giving me empty promises of resolution, repeatedly telling me “tomorrow” only for nothing to change. They then claimed they couldn’t contact the witness and, incredibly, couldn’t include the police officer's report in the case file. This is completely absurd and reeks of incompetence. To make matters worse, they disregarded the road markings that were crucial to proving my innocence. As a result, I was unjustly denied the return of my £700 Excess Amount, simply because, according to them, there was "no proof" that I wasn't at fault. This is nothing short of legalized extortion! This company is unprofessional, unreliable, and clearly not interested in providing the service they promise. Save yourself the headache and avoid them at all costs!”

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Posted 7 months ago

“everyone should be very careful i got scammed on this site twice, fortunately i was very lucky to get a recovery company site from my good friend who has been a victim before, the company helped me to get my lost funds back and I'm very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting COVSECLTD if you are a victim too.”

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Posted 8 months ago

“If I could give this company zero stars I would! I have 3rd party fire and theft on my current car with Churchill, as it’s only worth £400, I called Churchill for a quote on a vehicle I’ve not yet purchased, the car I’m purchasing costs £6,000 I was asked the value by a female called Khayak Azi in the Cape Town call centre, she put all the details through and she said that my quote had been “declined due to the high value of the car” £6,000?? NOT high value at all! Khayak has put the quote through as 3rd party fire and theft!! NOT fully comp! She even laughed at me over the phone when I became upset!! I asked to speak to a supervisor and just as I expected no supervisor available! Churchills advertising implies all the time that this is a UK company! British Bulldog, British Mini Cooper, how can they treat people like this! I am now going to have to cancel the car that I have put a deposit on due to no company willing to insure me after I have to declare that I have had a policy ‘declined’ I am taking this all the way! FCA Ombudsmen, escalating this to the very top and taking solicitor advice! Absolutely disgusting service, this major problem that this has created for me is down to South Africa call centre operative Khayak Azi who took my call on the 24/07/2024 at 19:30 pm”

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Posted 8 months ago

“Waiting 13 days for documents .phoned to ask where they were greeting by one of these so called off shore call centres who you can't understand.and kept asking the same questions.i don't like being messed around will have to cancel.”

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Posted 9 months ago

“Absolute joke disgraceful customer services.”

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Posted 9 months ago

“Beware Churchill, terrible experience. People are very hard to understand & so unhelpful. They have took two payments in error the beginning of June. One month later after several phone calls & proof from my bank still waiting in July. I have used them for years & will never use them again”

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Posted 9 months ago

“Churchill are the WORST INSURANCE CO TO DEAL WITH WHEN YOU CLAIM. DO NOT USE THEM”

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Posted 9 months ago

“everyone should be very careful i got scammed on this company twice, fortunately i was very lucky to get a recovery company site from my good friend who has been scammed $185,400, I contacted the company which she directed me and that company instructed me what to provide for them which I did and they also gave me guidelines about scammed companies. In two days time after I did what they instructed me to do I was able to get my $78,900 funds back and I'm very very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too [victimsrecoveryeducation AT cyberservices. com] thanks.”

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Posted 9 months ago

“No UK based contact. Two call centres abroad but I seem only to get through to India and the accent make it very difficult to follow. My car was hit by 2 electric vehicles while parked. I filled out the online forms and have supplied all the information requested but am getting no further forward after a week. I keep getting reminders saying they haven't received the info despite getting receipt acknowledgement through their system. I'm replying to them then received yet another automated answer telling me to e mail another address. The whole setup is a shambles and I have been a Churchill client for a few years now but have never needed to make a claim. Not to be recommended.”

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Posted 10 months ago

“Just renewed my car insurance with a very helpful, friendly and patient girl called Michelle, she was very understanding and explained everything carefully with this 70 something woman!”

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Posted 10 months ago

“Complete and utter shambles. The worst customer service I have ever experienced in my life. Changed my registration plate, underwriters then refused to insure the car so I had no choice but to cancel the policy. I was advised all further charges would be waived. Fast forward 5 months and I find out as part of a mortgage application that Churchill have lodged a default on my credit profile. I am now unable to remortgage my house at a competitive rates. They have completely screwed my credit score through no fault of my own.”

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Posted 10 months ago

“Told they would send policy details by post phoned several times 1 month and still no policy, a cowboy outfit.”

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Posted 10 months ago

“VERY PLEASED WITH THE WAY MY CAR INSURANCE WAS DEALT WITH ,WHEN MY CAR WAS DAMAGED IN AN INCIDENT .”

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Posted 11 months ago

Churchill is rated 3.7 based on 1,343 reviews