Churchill Reviews

Name: Churchill
Rating: 3.68

3.7 Rating 1,337 Reviews

69 %

of reviewers recommend Churchill

Company Reviews

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3.7

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Churchill 1 star review on 15th September 2024

Dave

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surprised by all the negative reviews. Twice I called them to add my son on to my car insurance for a few days. Dealt with quickly and expertly. And both times no charge to put my son on my insurance. They even sent through amended insurance certificate. Excellent service. Prefer to be anonymous.”

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Posted 7 years ago

“Very halpfull and all ways there for you”

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(Car Insurance) - Posted 7 years ago

“I got my renewal through for this year for building and contents £637 . Went on money supermarket and Churchill came out at £218 for the same policy . Eventually got a better policy for £170.24 . Nobody at Churchill has given me a satisfactory answer . Paid £613 last as stupidly I thought that I was being given there best deal as I have been loyal for many years ( 6 cars as a family 2 pet and travel insurance policies all with Churchill ) now I have the time to check I think Churchill will gradually lose my business . LOYALY is a word they don't understand so look closely everybody before you pay .”

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Posted 7 years ago

“Telephoned to discuss home renewal Information supplied incorrect Cancelled policy on 9 June. By 21 June Churchill were about to take out payment on my credit card despite cancellation Phoned again Staff member very rude to me saying that there was no record of any phone conversations - '"I must have been mistaken in believing I had phoned". Basically called me a liar. Churchill are clearly exploiting in my view people by renewing insurance by the back door,”

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Posted 7 years ago

“After a leak in my kitchen,I had to chase them to get a figure for repairs and the compensation for wasting my time . ( Not turning up after I had taken time off work for their surveyor to come round) Then found out that they only cover items damaged so, if like me the tiles and cupboards are no longer made, you either have to pay not only the very high excess for water damage but also for replacing items so your kitchen matches. I had not made a claim on my household insurance for over 25 years and hope I never have to again, it has been a horrible experience”

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Posted 7 years ago

“we,ve been a customer for years were very happy we wouldnt go anywhere else there service is second to none.”

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Posted 7 years ago

“I have just renewed with Churchill i got a great deal last year and renewed again this year as i received another super price and even better my bull dog churchie who s bully by name not nature says ruff ruff give me another sausage roll iyou saved loads of dosh”

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Posted 7 years ago

“Been with Churchill for years all my insurance policies are with them even down to holiday insurance no more as they want to charge you extra to go from yearly payments to monthly and charge for cancellation this is all due to me moving home loyalty does not count so I will be withdrawing all my policies”

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Posted 7 years ago

“Sold my car on 13 May 2017. Wrote to Churchill explaining why I would no longer require car insurance and that I was cancelling the direct debit. Received a letter a week later asking for payment for the cancelled DD. I phoned the company three times each time held in a queue for so long I nearly gave up. Each call was answered but they hung up as soon as I started speaking. On the third time I called I requested a call back which duly happened but again the "customer service" team hung up as I was speaking. On the fourth time I called I was actually acknowledged only to be shunted from department to department each time put on hold again. I gave up and will never again use this company. I will not call again and waste my time on these ignorant idiots and they better not send me a bill either as they will be getting one back from me for my time and costs.”

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Posted 7 years ago

“Worse car company ever!!!! Have accused me of having a crash and then paying out a lot of money towards the other driver without any contact!! Worse company ever! Will not help you in anyway shape or form! Accused me of having an accident 200miles away from where I actually live and even though I have evidence it wasn't me they still have paid out - making my insurance sky rocket! As soon as it is sorted I am living Churchill for good and making an extreme formal complaint! Absolute time wasters!!!!!! I can't express how angry I really am... I advise you never to get your insurance from such a useless company!!!”

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Posted 7 years ago

“Sent a letter to cancel my motor insurance,as the policy was due to expire 6th April 2017.I simply said I no longer own the car,so no longer needed the cover.This was sent on the 28th march 2017.However,I was still sent a new Insurance certificate.I rang them to tell them the situation,to which I was told the policy had been cancelled and no more money will be taken.As a precaution I also cancelled the direct debit. Happy days?................unfortunately not.Soon got a letter saying simply cancelling direct debit does not cancel the policy.It seems obvious that their departments don't communicate with each other.Receiving 2 letters saying I am breaking a credit agreement makes me feel like a criminal,So I ask the question......What does it take to cancel a policy? Seems a letter AND a phone call simply isn't enough. Just goes to show,if I hadn't cancelled the direct debit,I would have been paying for a policy that I didn't want.Wont be using Churchill again.Crooks.”

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Posted 7 years ago

“I have insurance with them and they are very very good and understanding went 15days over the payment date and they was very good and didn't charge me any late fees witch I'm really happy about ☺️👍🏻👌🏻”

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Posted 7 years ago

“The garage that repair the small body work damaged after I was hit by an 18 year old (who admitted it was his fault). Damaged the metatronic box on my Audi Q5. We have the full diagnostic from Audi in Watford stating the only issue is the metatronic box no other issue with car including the gearbox. This includes date and time and my car was not in my possession at that time. My Audi Q5 has been sat with Audi for nearly 5 weeks awaiting the authorization from Churchill to repair the car. The garage have sent all the document through and yet churchill do nothing. No calls from the garage no calls from churchill to update me. I have not been provided with an equilvent car as suitable replacement by churchill. I had pick my new baby son and wife in a car nearly capable of taking a baby car base unit and wife had a c section and very little space to sit in. I told churchill the courtesy car is not suitable for my needs and been provided by the garage not churchill. this clearly either a deliberate business model for churchill or just sheer incompetence. My rights as a customer have been completely ignored I have been treated as a liar cheat and criminal by churchill who done nothing but blame Audi. Audi have kept informed and updated at all times. Churchill are the criminals and liars. My advice to any person who a premium car is do not insure with churchill the cheapskates”

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Posted 7 years ago

“Easy to deal with. Competent staff”

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Posted 7 years ago

“Terrible company - getting any information out of them, Didn't bother to contact me that a claim had been made against me and then make the decision to find me at fault without investigating. Provided minimum information and a pain to chase.”

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Posted 7 years ago

“very good service provided and good prices,make customers happy;)”

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Posted 7 years ago

“Filled out application to purchase car insurance on line got a competitive price ok to go ahead with all suddenly goes wrong price doubles ???? stay well clear untrustworthy”

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Posted 7 years ago

“Car written off. Churchill dealt with me in an excellent manner. Everyone I spoke to was extremely helpful. Only drawback was that I was sent a cheque by 2nd class post which took over a week to arrive. The letter confirming the cheque had been sent was sent by 1st class post and arrived the next day. Really let Churchill down and feel that they should look at their methods again. In this day and age a bank transfer if requested would make much more sense.”

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Posted 7 years ago

“Helpful and efficient staff.”

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(Home Insurance) - Posted 7 years ago

“Disgusting Company! I bought another car and sold old one. My previous car covered another insurance company. After that when I sold I got from them the NCD. I send to Churchill this proof on special email address what is accept only the NCD proof. 5 minutes later I get back confirm email, how They got it. In this email They promised next 5 days will send me all documents. after 4 days I called them, because had a bad practice with several insurance companies accepting NCD. But the lady admin said everything is fine. After 6 weeks I got a letter from churchill I need pay 160 gbp, because I dont sent to them NCD. I got this letter as an shock. Phoned them but the admin was arrogant. I shut the phone and continues the discuss in chat platform with another admin. She phoned the previous insurance company they proof me, my NCD Is valid. Lady ask from me: what is expiry date? I said it is only the deadline what mean, if I dont claim money until this date, my NCD will be valid. So definitely valid. My previous insurer is said same to the admin lady in phone. Lady said me ok your NCD is really valid , but she ask when I bought the car? I said 2017. But She seen 2014. (May I did press wrong button on numeric keys) I said, it does not matter because the NCD bonus is depend how long I paid previous insuranece without money claim and if is it more than 1 year, I will get NCD level bonus. She refered to churchill policy is not true I need pay 152 included admin fee or cancel my policy immediately. I needed accept and get 1 week for paying. After that I think again.... Why I need pay exactly? and phoned them again the man said they did not get from me NCD. Shock again! I said to him: another admin phned my previous insurer and get all the proof from them. The amdin man said me he find not. I was really angry and gone to the CAB. (CITIZENS ADVICE BURO) I take them all proof about NCD and Churcill response, how They getting the NCD, from me. CAB is phoned them. The lady is told again they not get the proof. And I need pay 171 gbp (3rd different amount)The CAB admin said is simple lie, because she see now my proof what I got from churchill. churchill admin phoned again my previous insurer because she doesnt understood the expire date. (explanation is below the letter, so I think all of insurer admin an idiot incompetent person , because cant read) so churchill admin got the proof again. and she said I need pay 84 gbp. (4th diffrent amount) I ask why? Because the details change is only for address, job, or name. She said because I bought the 2017 not in 2014 (She refered to policy, but I find not nowhere this information) I said to her: no matter when I bought, because the NCD level is not depend from it. Is depend how long I had valid insurance without claming. She offer me after that 77gbp. (5 th amount) I was tired angry and tense. so accept. but asked the reason why, because will pay that , but I dont close this case yet) She said: Because my new car is different and have no practice for driving it. PFFFFFFFFFFFF... I ask do you know what kind was my previous car? She said no. From where you getting this information I have no practice? I had driving licence more than 15 years. and my new car is a personal car not lorry , not bus, does not matter brand. It is UK 2017! BRAVO!!!! 5 different amount, lie about getting the proof, and reason is totally fake why I need pay. In america in the same situation fro insurer need pay lot of compensation. Why? Because I waste time, energy, money for administration with phone and travel, and nervous, shaked my bodies near to heart attack for several shocking. otherwise.. all of UK insurer a robber. Just a short example about driving practice. If I use the mountain bike and after that use a bmx I forget bycycling?or if a make black tee today, but tomorrow earl grey, will be bad? It is exactly damaging of clients. Idiots.....”

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Posted 7 years ago

Churchill is rated 3.7 based on 1,337 reviews