Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 447 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 447 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Very poor service. Notified them of incident on Thursday night. Its process was apparently to send to incident management company who close for the weekend so car hire company can’t release cover car until Monday so no car for three days. Worst still, they started trying to blame the incident company’s processes. I have no idea who they are, I took out my cover with Halifax. Rubbish.”

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Posted 4 years ago

“Car insurance did not auto renew and when I tried to renew the premium went up by 33% even though none of the details had changed! Surely something wrong here, but the sales assistants were powerless to honor the renewal premium.”

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Posted 4 years ago

“I ve been a loyal customer for over 30 years. Opened an account for my daughter online so she can have a card to shop for me as shops are not accepting cash. I had to go to the branch with ID to be told they won’t accept anything we took with us. Went back to find them closed. Returned a third time for them to refuse the ID as my daughter has to be there. No compassion, no attempt to compromise or find a solution just simply- well she can’t have an account then. They fell over themselves to offer us a mortgage just a few weeks prior. There were no ‘restrictions’ then and solutions were found on that occasion. Went online tonight with a different bank. Signed up, rang them, explained my difficulty with out of date passport. They worked with me to find a solution. I scanned the documents and that’s the account opened. 30 minutes and I have no banking history with them. 2 months I tried to open an account with Halifax. They are helpful to make a profitable sale and that is about it. I don’t usually like leaving negative reviews but after explaining my vulnerabilities and speaking to the complaints department they still claimed it wasn’t their problem.”

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Posted 4 years ago

“Re: home insurance I phoned today to ask a question regarding my daughter starting a baking business from home. I was asked all the usual security questions but as I couldn't remember whether I paid for my insurance with a credit or debit card, (9 months ago) I could go no further. I knew exactly how much I paid and on which date and I offered to give the last 4 digits of both my cards, to be checked but no. No questions allowed. No resolution. Plan cancel and get insured with someone sensible.”

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Posted 4 years ago

“Can not fault Halifax. First home insurance claim so didn’t know what to expect. Fee had an extensive water leak under the floor boards so had to remove half of a relatively newly fitted kitchen to access it. The process was easy to follow online and agents kept us updated. The claim was paid without any issues.”

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Posted 4 years ago

“This is the worst insurance service i have ever had to deal with. I made my claim for my phone, they sent me another reconditioned phone, when i received it i couldn't get any reception there was a data error on the phone and the phone kept turning off (clearly hadn't been tested prior to it being sent out). When i called them to advise them that they had sent me a fault pohone within 24hrs of receiving it i was advised that i had to go through their warranty process which is a joke when its their fault for sending me a faulty phone in the first place, my phone should have been replaced immediately without any issues. I have now been without a phone for almost 2 weeks and still not heard anything of when i will be receiving my phone back. it is a joke, you spend hundreds on the policy and excess and this is the service you get for it, its a joke and i will be cancelling as soon as i have my phone back.”

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Posted 4 years ago

“Horrendous customer service. We took out what seemed to be a comprehensive home insurance policy. We have attempted to make two claims. We were covered for both scenarios. The first time we were told to go to the expense of fixing the problem ourselves and then they might reimburse us. The second time, they refused to pay for a fridge/freezer which was damaged when the power went out in our home because nobody could confirm it in a report, even though it was impossible for this to happen unless they were there at the time. Absolute cowboys who will use any loophole to fail to provide the service they have signed up to provide. STAY AWAY FROM THESE COWBOYS!!!”

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Posted 4 years ago

“Life cover. So , took out decreasing life cover with Halifax 15 yrs ago as part of mortgage. Fast forward 15 yrs and i needed to make a claim on the critical illness cover section as I've been diagnosed with 2 different types of cancer. Called up and made my claim , all went through with no issues. Get a phone call 2 days later to say they're sorry but my policy doesn't have critical illness cover. When i took out this policy i was explicit in what i needed it for , as i already had ample death benefits from different sources and my mortgage would be paid by sick pay for a period of 12 months then all i actually wanted was the critical illness cover i was missing . I'm now having to go through their complaints procedure and i dare say to the financial ombudsman as well. So far they've only provided documentation that to be honest i could have knocked up on my laptop it 5 mins. They're failed to provide the original documents ( surprise surprise) . At the very least this has been mis sold at worst its down right fraudulent and at a time when tbh i could do without the stress. Its now been 5 weeks since I've tried to claim and received a text message saying they need another 4 weeks . Surely if they could miraculously provide 1 set of supposed documentation then they should be able to find others just as quick. I'm beginning to think that if they delay it long enough then I'll die , then they will say sorry you only had critical illness cover . Total rip off merchants , untrustworthy, dishonest and downright wa****. AVOID HALIFAX AT ALL COSTS”

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Posted 4 years ago

“I have had no claims or alteration on cover but my premium has just increased by over £150 (61%). They told me on the phone that this is not unusual and they could do very little about it. I would advise people to avoid Halifax... most good reviews on here are for purchasers but there are no good reviews when people are making claims which is what you're paying for.”

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Posted 4 years ago

“If I could give minus 1000000 I would. Emergency cover purchased and never filed a claim in my life with any insurance company. The first time is needed it due to bad weather causing a leak in my roof they rejected the claim due to claiming it was wear and tear. The 3rd party company they used came round but wouldn’t go on the roof to check anything- wouldn’t even look through the loft. It took them forever to get back to me around the issue and I had to constantly chase them for any update- finally got an update that due to needing scaffolding the cost for the repair was too high- they knew when taking my money I lived in a townhouse😳 logged a complaint about it and they took 2 months to get back to me and say the same thing. If I can stop just one person from wasting their money I will be more than happy. They are the worst company I have ever dealt with in my life- I hope they go bust!!!”

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Posted 4 years ago

“Burglered July 2020 insured by Halifax ....first impression was great totally supportive, helping n starting look,and seem correct company with....UNTIL HAD VISOT OF GUY HE GREAT NO ISSUE CALLED MANI (ONLY BIT N PERSON ID RECOMMEND COMPANY HES ABOVE N BEYOND) ...HALIFAX IS THROUGH LLOYDS ....STARTED CLAIM SETTLEMENT ....3RD PARTY COMPANIES SETTLE CLAIM ELECTRICALS GOLD ECT APPARENTLY NO BIKES REPLACEMENT.... GOKD ANOTHER COMPANY CANNOT REPLACE ...VOUCHER FOR GOLDAMITHS EXPENSIVE ..HAD RAGDOLL N BELCHER CHAIN PAID OUT FOR 1 ITEM GOLDSMITHS DIDNT STOCK (COULDN'T REPLACE SAME ITEM) ELECTRICALS AGAIN VOUCHERS BIKES SAME ....WEVE SPENT £ 143.75 IN CALLS CHASING UP HALIFAX N COMPANIES,CASH THAT TAKEN WAS FOR SCHOOL UNIFORM N FOOD/BILLS THAT WK TOLD SETTLE WITHIN ACCEPTABLE TIME ....WE BAGGED/BORROWED TO GET THROUGH.... YOLD 3WKS AFTER EXPECT ££ ..NOTHING TOLD AGAIN 41/2 WKS AFTER TOLD REQUESTED 1ST SEPT AND EXPECT... NOW 8WKS LATER 3RD TIME TOLD CASH AND OTHER CASH PAYMENT PAYING IN 1 CHEQUE POSTING THRS 8/9TH EXPECT 3 DAYS 5 MAX ....7DAYS ON NOTHING.....ITS STRESSED ME OUT PLAYED ON HUSBANDS PTSD MY DEPRESSION MY KIDS HAVEN'T FULL UNIFORM HAD TAKE SON OUT MARTIAL ARTS CLASSES, PARTIALLY SIGHTED SON ENJOYED BOXING (ONLY THING ENJOYED) HAD STOP GOING.....WERE STRUGGLING COMPLAINING N HEAR NOWT .....CANNOT SPEAK ANYONE THAT ABLE TELL ME ANYTHING ....NOT COMPANY ID RECOMMEND UNLES WILLING WAIT AND FOBBED OFF ASWEL AS BE WILLING CALL charges .....GETTING NO WHERE ....DISCRASE UNPROFFESIONAL ....YOTALLY FINANCIAL DIFFICULTY AND PRESSURE AND KIDS HEALTH TOO”

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Posted 4 years ago

“Home Emergency Cover - paid for this for over 5 years now and only had one call out before for plumbing and that was a good service. However, this time 7th October took me ages to get through to book a call out for a heating problem. First time held on over 45 minutes, I had no heating and no hot water for 3 days. they sent a heating engineer out 3 days later, they repaired it but only lasted 2 days then faulty again. Held on once again to Halifax Home Emergency for 40 minutes, sent an engineer the next day but my heating system needed a new part - still waiting for this 3 days later - No heating and no hot water no call from the heating company !!! not impressed, they are using companies that are a waste of time and not willing to help with a home emergency problem quick enough !!! no customer service whatsoever !!! Halifax you are failing :( not a happy customer.”

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Posted 4 years ago

“I wouldn't have even give 1 star . Disgusting, money grabbing, uncaring company. My parents had their house insurance with them. They both sadly passed away this year but we still have the house . Halifax have just sent the renewal. It's gone up by £50. A 50% rise in a year. Bloody disgusting. Keep away from them”

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Posted 4 years ago

“Home Emergency cover what a joke!!! firstly I was really impressed with the service, a phone call on a Sunday morning followed by a heating engineering arriving at 1600, he then fixed the part the next day..... Well I still haven't got hot water and heating running together. It have been phone call after phone call and I am talking 40 minutes plus on the phone. No one has a clue what is going on, in fact I'm still HOLD!!!!”

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Posted 4 years ago

“Leaky roof ,waited 36 hours for someone to come who didn’t do nothing wouldn’t even cover the roof up .Rain running like a tap still in my kitchen .Terrible service would not recommend, no sense of urgency whatsoever.It some emergency cover ,3 days in and no calls no nothing .Absolute joke”

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Posted 4 years ago

“Took me absolutely ages to get through with a leaky roof! Meant to be raining all week and still no sign of it getting fixed. Terrible service, probably waited about 6 hours on the phone in total! So much for emergency cover! No sense of emergency whatsoever! What am I paying for when I don’t get any help? Ridiculous, could be left with a collapsed roof at this rate.”

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Posted 4 years ago

“Had landlord insurance for the past year, not good service. I wanted to add a 3rd property to the policy, but told they couldn't add one, I had to take out a new policy, which at first was more expensive than the other policy with 2 flats on it! Then when I made a claim for storm damage, they classed it as wear and tear and refused to pay out. When I removed one flat from the 2-flat policy, as I now have full building common insurance through a factor, they said that their policy isn't to issue any refunds if it is less than £25! (I fought this and have been told I will get my £19 refund now) Then they said that for any future amendments, there is a £40 admin fee to do so!!! I will revert back to Direct Line in future!”

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Posted 4 years ago

“Have just been told that I can't cancel my policy until I have settled my account. So Halifax plan to keep charging even if amount is disputed. These guys are criminals. Avoid.”

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Posted 4 years ago

“Cancelled insurance after sale of vehicle and charged an extortionate £55 cancellation fee. Also took 35 minutes to get through to an advisor. Shocking service would not use them again.”

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Posted 4 years ago

“Automatic insurance renewal, cancelled on the day it started and still got charged £20! Will never use these again, refused to remove the charge - feel completely ripped off. Avoid”

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Posted 4 years ago

Halifax Insurance is rated 2.7 based on 447 reviews