Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 450 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 450 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out "Emergency Home Cover" in addition to my general home insurance. I made a claim because of water getting into the loft area around the chimney following high winds, heavy rain and winter storms. The policy proved to be a waste of time and over two weeks later I was still waiting for "emergency" repairs. In the end got my own contractors in to sort it. I was promised dates from Halifax that just did not materialise and had to constantly keep phoning to find out what was going on. I Would definitely not renew.”

Helpful Report

Posted 5 years ago

“Bunch of liars..day 1 4 agents claim my claim was successful day 2 problem with direct debit Jenny a.lying manager promised all resolved.....by 4PM at 4 PM Liars cheats...cheaters liars Cheaters and stealers”

Helpful Report

Posted 5 years ago

“Overpriced with no cover for the basics. Direct line offer better cover for less.”

Helpful Report

Posted 5 years ago

“Halifax home emergency cover is a jock I do not want to give him one star but there is no option.last year i phoned them coz of my boiler was brock down engineer came n said i need to replace a part so I m going to order it it will take a week but he did not cum back again same happen this year my boiler start leaking water I phoned to Halifax home emergency engineer came n said to change a part. He is gonna order n 3-4 days gonna take to get that part then he fix it we are waiting from last two weeks I phoned Halifax claim department n they said they closed the case coz water was leaking from quite a long time and boiler is not serviced Wahts going on”

Helpful Report

Posted 5 years ago

“Be warned - called them up to cancel, they continued taking money for a whole year. I only realised when a renewal appeared the next year. Impossible to get through to a complaints department on the phone, then I got a call many hours later saying I would be notified in writing of a response. Probably going to have to claim money back via my bank.”

Helpful Report

Posted 5 years ago

“Have had to contact Halifax emergency service twice now. On both occasions I had to call them back to find out what was going on and if they would be sending someone to check my leaking roof. On the first occasion the roofer showed up two days later in skinny jeans and leather loafers - It was evident that he had no intentions of doing any fixtures to a leaking roof. Today (16/2/2020) I contacted the emergency helpline at 8.30am as a pipe/gutter was leaking in my bedroom - They said due to the bad weather it may take 3 days for someone to come out but they will let me know. I had to call them back at 9.30am and then 11.30am to be put on hold for over 20 mins each time and then be told they are still trying to get someone out and that they will keep in contact with me throughout the day. It is now 19:50 and I haven't heard anything! What i'm getting at is this is terrible and I should have never purchased Halifax's emergency cover as they are clearly not equipped to deal with emergency's. I had to call a friend to try and stop the leaking! Halifax is the worst home insurer I've ever had by far! Bunch of cowboys! Privilege and More Than insurance treated me much better! Their emergency cover meant just that - An emergency! Don't be fooled or sucked in by the name (Halifax) like I was - they are pathetic thieves! Cant wait to go back to a more reputable insurance company! I would rate them ZERO stars! They are beyond ridiculous!”

Helpful Report

Posted 5 years ago

“MISLEADING 'OPTIONAL' COVER. I thought that I was covered for push bikes under my contents cover, although I had not listed any as they were not over the specified value. Upon making a claim for a theft, I was told that push-bikes are not covered as I didn't opt for that optional cover. I can only assume that this was very misleading in the registration process, as I own a number of bikes (all under their specified value) which I certainly would have wanted to 'opt-in' to cover if I had been given the option in a reasonable manner. I will not be renewing with this provider.”

Helpful Report

Posted 5 years ago

“Awful service ... passed from pillar to post ... had one neanderthal who barely grunted at me ... and never confirmed that I was speaking with Allianz on behalf of Halifax Home Insurance. In the end I was told to phone back tomorrow ... sure because a fire isn't am emergency! Plus they seem to do everything in their power to avoid paying out. REALLY REALLY UPSET!”

Helpful Report

Posted 5 years ago

“Rubbish Service. BVS loss adjusters their appointed representatives are crooks. Go straight to the Ombudsman if they dispute your claim.”

Helpful Report

Posted 5 years ago

“Very poor with claim handling they have a 3 rd party called BVS who handle claims and all they do is cut costs and you struggle to get your claim sorted like for like instead they try and offer you a small cash settlement that does not cover the costs”

Helpful Report

Posted 5 years ago

“I WAS MIS-SOLD THE POLICY ADDING AN CLAUSE ON JEWELLERY THAT IT IS ONLY COVERED IN THE HOUSE. WONDER HOW MANY PEOPLE WEAR JEWELLERY AND CANNOT WEAR OUT OF HOUSE. JUST LIKE BUYING AN CAR BUT NOT ALLOWED TO DRIVE ON ROAD.”

Helpful Report

Posted 5 years ago

“This was the worst insurance company I have ever used, their loss adjuster Paul Cooper made me feel like a criminal and was very avassive, dodging issues that had occurred took 9 months to resolve my claim, Paul Cooper. Shambles the whole of this company”

Helpful Report

Posted 5 years ago

“Don't waste your time with Halifax Home Insurance. My insurance renewal has just come through and after my first year the price has increased by an unbelievable £148.33!! I have not made any claims or changes to my policy and no explanation was given for the increase. Called the company but this was a complete waste of time. So much for loyalty - A TOTAL RIP OFF!!”

Helpful Report

Posted 5 years ago

“Cost us £17 in phone calls, so say we didn't want to claim for our car having a slight dent to one wing. Kept getting passed from pillar to post because your premium rate staff with attitude don't know what they are doing, or play dumb to make money on your RIP off phone line. At least make it a standard rate number to make up for your substandard staff.”

Helpful Report

Posted 5 years ago

“Halifax try to make you feel guilty making a claim and knowing a client claiming having cancer have staff who try and use that as a weakness to exploit. Quite unbelievable. I had to hang up as my life is limited now and don’t want to be taken advantage of so they can pressure you to say something they can use to say no to your claim. What’s the world come to that they can be truly unethical.”

Helpful Report

Posted 5 years ago

“Do not waste your money insuring with Halifax Insurance. For a start is very expensive; costs £339 a year for contents insurance for a purpose built 3 bed flat flat. I decided to pay it for peace of mind to insure with a large company. However, after many years, I needed to make a claim, because of a water leak in the bedroom, from the flat above. They were very cagey about exactly what they would pay and asked for £150 Excess PLUS an additional Excess fee £250 for water escape. At this time they didn't say if they would cover the whole cost of the items damaged by water or just a part cost towards them. They were very cagey through out the process and wanted to have my proof in place before letting me know the outcome. I had full evidence of the incident, plus third party admitting liability, so it should have been a smooth and pleasant process. However, the experience of making a claim was upsetting as the insurer skillfully disclosed that policy is worthless and covered by small clauses to protect them. I thought I was purchasing peace of mind when I bought this contents insurance but I came off the phone thinking I was well ripped off and there is nothing I could do about it. So angry I want to warn people NOT to buy insurance from Halifax as its crafted to minimise the obligation they have to the customer.”

Helpful Report

Posted 5 years ago

“Awfull , I rang up insurance claims ,Very bad stroppy customer service .It is the same with my local Halifax bank in Crossgates Leeds ,Bad customer service. stay away from Halifax . I am going back to my old insurance company. I have now cancelled my DD Debits with Halifax .”

Helpful Report

Posted 5 years ago

“I phoned up Halifax claims. Got this rude horrible girl at the end of the phone. i asked what my policy covered, she snapped and asked why i wanted to know. Bad service, . I dont know what training these people at Halifax recieve?? The same thing happened to me when i went into my local Halifax bank in Crossgates Leeds. Rude ,antisocial service from the service assistants.”

Helpful Report

Posted 5 years ago

“Avoid, avoid. Extremely expensive and the way that they treat claimants is shocking. Their basic insurance is shockingly expensive but heaven help you if you have to make any kind of claim. They really make it as difficult as possible and when you are successful their tradesmen are the worst in the business. Avoid”

Helpful Report

Posted 5 years ago

“My parents in law are in their 90s and infirm. This year the Halifax House & Contents renewal was for £579.08, an increase of £96.52 or 20%. I deal with their financial matters as my wife has Lasting Power of Attorney to help protect them from being ripped off. They had been with the Halifax for years and were in tears as they had no idea where they could get this money from. I did a comparison and found Halifax was one of the cheapest at around £108! I called them and they were lost for words to justify this. Why penalise them for loyalty? You do the math. The CEO I contacted doesn't talk to customers!!”

Helpful Report

Posted 5 years ago

Halifax Insurance is rated 2.7 based on 450 reviews