John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 426 Reviews

15 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Bad is an understatement there are no word that l can use l chose premier insurance believing it to be a better option my experiance with claiming what a con you believe the name of john.lewis to be second to non when we made the initial claim everyone we spoke to agreed it was covered under accidetal damage and then tried to claim it eas down to home maintenance or wear and tear l challenged this and they continued to agree there previous statements at times it appears the left hand does not know what the other is doing so l made several complaint which they have 8 weeks at the same time l.contacted the finacial ombusman who agreed to take up my complaint its still not resolved to this day this has been.going on since feb 2017 l.would not recommend j/l to anyone they use evey oppertunity to get out of doing anything and use the cheapest option available there way or no way they make abscene claim they take your money by making false statements am l angry with them yes very very much so l.like to ask a question if more damage has accured due to there proven negligence do they have ti make good this damage or is this yet another claim l stongly suggest u thing twice taking any insurance withs company just one other point if your claim/claims go beyond the value of £3000 expect more problems dont be affraid to challenge them.take down.there names date and times also complain they duty bound by law to investigate they have a maximjm.of 8 weeks to do so if not satisfied upgrade it to the ombusman the more that so this maybe something good will come from”

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Posted 7 years ago

“Very, very disappointing service. Trying to arrange a replacement oven hob for my elderly disabled parents has been a catalogue of problems. We were informed not to use the hob due to the damage and possible risks . So we thought that the hob would be replaced in a timely manner. Three weeks later, the loss adjusters had still not found a replacement model! We were not kept informed and had to chase them constantly. Eventually having contacted Miele myself to find a suitable replacement, I informed the loss adjusters of the model which they eventually sourced. I was then contacted by another company (supplier of said hob) who arranged delivery and installation. Installation day came and they were unable to fit the hob as some work was required with the electrical supply and they weren't qualified to do this. So, the hob went back! Five days later, after making further contact with the loss adjusters, I was informed that the hob would be delivered and I would have to arrange a local electrician to carry out the necessary work and installation at our cost which could then be re-claimed. What I would have expected is a turn key package from the insurers - this is not something my parents could have managed to arrange themselves. I have spent hours on the phone and sending emails which have been un-answered. This falls way below my expectations of John Lewis and I would not recommend them at all. Bad service. Unrated..”

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Posted 7 years ago

“We had a break in to our home over a month ago. Despite numerous calls to JLP and their appointed loss adjusters we are no further on than we were immediately after the burglary. We work full time and the earliest anyone can be home is 4:30pm, we have been told the latest appointment is 2pm. We were told to ask for a weekend, which we have done, to be told we have to wait to see if the loss adjuster wishes to work that Sat. This is not the customer service we anticipated from JLP. We have been told we would be given online access, each time this has failed to materialise. The process feels purposefully obstructive. We couldn't choose zero stars, but that is what is deserved by JLP insurance and loss adjusters Cunningham Lindsey”

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Posted 7 years ago

“We had wedding Insurance from John Lewis. The wedding Gown got damaged on the wedding day. John Lewis refused to pay out saying the whole insurance policy ended the second the registrar/priest announces you are married. Even if you walk out of the venue/church- the dress, rings, food,venue hire, reception etc is not covered The site the wording when the marriage has concluded,when the ceremony is done.thus the policy has ended. What a con from JOHN LEWIS their famous slogan Never Knowingly Inform the customers Biggest CON from John Lewis”

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Posted 7 years ago

“I would not give them a single star. They always have a loophole for not paying out. My daughter had wedding insurance and her wedding dress got damaged on the day. The loop hole they threw at us was that the cover for the dress ended the minute registrar announces that you are married. So if you are coming out of the registrars office and the dress gets damaged going to the wedding reception or celebrations YOU ARE NOT COVERED that is JOHN LEWIS Never Knowingly Informing you of loopholes. Stay away from JOHN LEWIS INSURANCE”

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Posted 7 years ago

“Just intrigued how John Lewis pro port to care so much about customer service until there is a real issue. Like their premium home insurance they outsource the emergency response, who outsource the plumbing contractors and the customer is left to deal with the lack of communication between the parties. The brochure says the service offers peace of mind yet delivers anything but. I have had to phone them 8 times today and still don't have an outcome. A burst pipe has left me with no heating and no water for 24 hours because the outsource mgt company cant find the quote sent to them by their own plumber 9 hours ago. Do NOT buy insurance from them its a nightmare.”

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Posted 7 years ago

“From the beginning John Lewis insurance has been incompetent and clueless. When I first had an accident the most important thing was to speak to someone, get the car recovered etc. I was on hold for 45 minutes waiting to speak to someone whilst stuck on the side of a main road. To get anything done involves being transferred between several different companies all of whom manage different aspects of the policy and no one is around to co-ordinate the different companies. If you thought that buying a John Lewis product would get you a better level of service and re-assurance think again. Incompetent, bureaucratic and a complete nightmare, the one thing you want a car insurance company to do well is sort you out when things do go wrong not leave you hanging on the end of the line. The insurance broker (Covea) representative even told me that they didn't bother answering calls from the John Lewis line as they weren't so important!!”

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Posted 7 years ago

“Needed to place a request for home emergency help as boiler had a water leak. Very poorly managed by John Lewis. Left with no hot water for 2 days with no update on when to expect repair. Elderly with chronic ill health problems and this is not acceptable.”

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Posted 7 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

Helpful Report

Posted 8 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

Helpful Report

Posted 8 years ago

“House insurance: Keep clear. Not worth the paper it's printed on”

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Posted 8 years ago

“I have had a JL worldwide travel insurance policy for many years. The one time I needed to claim, they were excellent: prompt, unbureaucratic and fair. Recently, the policy came up for renewal, and I duly picked up the phone. Much to my surprise, I was told they could no longer cover me for winter sports, as I am 65. This is not just scandalous ageism (in resorts like Aspen, skiers don't even qualify for senior lift pass reduction until over 70) but totally illogical from the business point of view. They will ensure a 20 year-old who has never skied before, rents some equipment and bombs down the mountain, no problem . But as a healthy 65 year-old who learned the sport properly, has been skiing for 58 years, never had an accident or injury, knows her ability and skis prudently, I am considered too great a risk?! For a moment I considered taking out the world-wide policy anyway and ensuring winter sports separately, but on principle, I will take all my business elsewhere.”

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Posted 8 years ago

“Well where do i start !?!?!”

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Posted 8 years ago

“Had a problem with my boiler at 10.30am Thursday 23/03/17, phoned JL emergency services 11.00 and was told they would sort something out and phone me back, 10mins later they phoned me back and stated that an engineer would attend between 12.00 and 16.00hrs. The engineer arrived and boiler repaired by 15.45 well done JL and thank you.”

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Posted 8 years ago

“I am confused by the claims process. John Lewis insurance has accepted my claim for damage to my Ulster Wilton carpet. However they won't agree to John Lewis retail replacing the carpet as they can buy the product cheaper elsewhere. How does this sit with the claim that 'John Lewis is never knowingly undersold'? I am informed that another retailer of their choice will contact me to arrange to replace the carpet. I can opt to buy the replacement from John Lewis but settlement would then be in the form of a cash settlement and wouldn't cover the cost of a like for like replacement supplied by John Lewis retail.”

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Posted 8 years ago

“Boiler repair”

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Posted 8 years ago

“Had to make a claim on buildings insurance. The person answering my initial call was really helpful and understanding, so too was the surveyor who came out to assess the damage. The claim was accepted without fuss and a cheque is being issued. Well done, J.L. for your very professional service.”

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Posted 8 years ago

“We needed to make a claim for bike theft. I contact JL and the guy I spoke to was very helpful and clearly explained the steps we needed to take. A week later, I spoke to another member of staff at the claims department and she made the experience very personal, and really went the extra mile with keeping me updated. The claim was processed the same day I contacted the claims department. John Lewis are setting the standards for home insurance, and we would definitely recommend them.”

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Posted 8 years ago

“Bought a policy noticed errors called to discuss same. The call handler was DISGUSTINGLY rude.A first I've experienced by John Lewis.”

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Posted 8 years ago

“Passed my claim over to a 3rd party company, BeValued, who were completely useless. took nearly 2 weeks to sort out my claim, didnt receive any info on what was happening. Very poor service.”

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Posted 8 years ago

John Lewis Insurance is rated 1.7 based on 426 reviews