Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t waste your time with this company.”

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Posted 5 years ago

“Don’t waste your time with this company.”

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Posted 5 years ago

“I reached retirement age over a month ago, and L&G had committed to paying my pension at the beginning of each month (so January). When no money appeared, I called them, and they said they hadn’t received the requisite information yet from the previous company. I called the latter, and they said this was because L&G had given them incorrect details concerning me (date of birth etc). L&G admitted this, but would not do anything to speed the processing of my pension up, instead adopting a broken record approach of repeatedly telling me that it would be 14-20 working days (ie up to a month) before I got my first payment. When I ask them questions, they ignore them; the previous company tells me L&G have STILL not re-submitted their request; L&G state (with a total absence of shame) that it will take up to a month after they get the information before I get paid anything, so TWO MONTHS since my pension should have started. I am in despair over this, feel that L&G are treating me with contempt, and strongly recommend that anyone reading this goes elsewhere. Just look at these reviews – NEARLY A QUARTER of reviewers rate them as bad!!”

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Posted 5 years ago

“I have a protection insurance In this company and he need to give my claim after 1 week I stop the work I stoped in 23 nov 2019 and I sent everything I calll more time and today in 30 January 2020 I call because I have a surgery and telling me sorry we can not help you because you cover in 1 nov 2019 I think is very early for claim ooooooo my good !!! And I have 3 insurance I pay 70 £ every month and for 600£ every month no cover me maybe I am death this ......company no give me never 100 000£ !!!!!!! 🖕🖕🖕🖕🖕”

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Posted 5 years ago

“Be prepared to wait for at least half hour to speak to someone, also very slow payout used to be a decent pet insurance company but not now.”

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Posted 5 years ago

“When going through my bank statements, I noticed that my home insurance renewal payment, £208, has been taken out of my account twice. I have been on the phone for 40 minutes yesterday on hold and 35 minutes today. I have still not been able to resolve this. So despite the mistake, contacting the company is very difficult- would not recommend!”

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Posted 5 years ago

“Numerous call for my dogs claim. Never get back to you been waiting 2 months.”

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Posted 5 years ago

“Worst Company ever, will never ever use them again. Complete cowboys.”

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Posted 5 years ago

“The main issue I have is the phone loop you get caught up in when calling, automated sellection after sellection. often more than once. In the end (after 16 mins) the only way to get to speak to a person was to speak my datails incorrectly several tmes until it transfered me to a receptionist. ALL THIS TIME IT IS A CHARGED NUMBER (NOT A FREE PHONE NUMBER). They then took me to a set of security questions , then sent me off to another team and more security questions. A after 28 minutes I got an answer to my question. ALL ON A CHARGED NUMBER.”

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Posted 5 years ago

“My pet insurance has increased by £126.29 this year which equates to a 33% increase despite never having made a claim. I contacted legal and general and after waiting in excess of 25 minutes for the telephone to be answered, the person I spoke to didn't even want my details, she immediately told me this was the lowest price that could be offered”

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Posted 5 years ago

“I had a SERPS Annuity issue with this bunch of cavaliers for over 2 years and nothing was resolved. All they done was dance around the issue. Worst company on the planet.”

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Posted 5 years ago

“What a rubbish company. I cant change my trustee, with out his agreement. I even cant cancel my policy if my trustee wont agree. I pay money and i cant do what I want. Keep away from this company.”

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Posted 5 years ago

“Avoid!! Avoid!!! Avoid!!!!!! Have a leak in a roof valley which has caused water damage inside my home and brought the bathroom ceiling down. Made a claim online and was promised a call back between 5 pm and 8 pm the next day. I finished work early to make sure I was available. The call never came so I had to contact them again. Refused the claim because "there has not been enough rain to meet their criteria". I live in Doncaster, look at the news! This is the first claim I have ever made from any insurance company after being a home owner for over 30 years. To be told there has not been enough rain when parts of the town and village i live in are under water is scandalous.”

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Posted 5 years ago

“Completely screwed over. Go to another company as these people give the bare minimum even for escape of water!! The excess is so high there's no point claiming. Between me and my husband we have made 1 other claim in 50 years. These people will quibble over everything, don't give them your money. Very disappointed.”

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Posted 5 years ago

“Try to claim your pension, what a joke! I've been trying since August. They had all documents 7/10/19. I had to submit again last week and everytime I ring 50mins on phone and am told '15' days to process. Friday I was told 3 days yesterday back to '15'days. Happy taking the money but don't want to give it back.”

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Posted 5 years ago

“https://www.fca.org.uk/firms/whistleblowing Even the staff report their behaviour. When staff blow the whistle, something is very wrong.”

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Posted 5 years ago

“Absolutely shocking experience with the emergency home cover. Water coming down my walls on Saturday morning to be told that the emergency home service couldn't come out till Tuesday. Then Tuesday came I stayed in all day even had the day off work and they rang me at 13 38 to say they would be with me in about 1 hour 10 minutes. At 4 30 I decided to ring to see where they were and they told me they would ring between 5 and 6. 6 30 came and they rang me to say its too dark now to come so they never showed up. I thought a emergency home cover was 24/7 365 days a year because that's what it says on the website. I'm so disappointed with this service and I would recommend people to avoid this service.”

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Posted 5 years ago

“My legal and general pension is losing £500 a month !!! I'm watching my life savings slowly disappear to nothing . It is a managed lifestyle pension , they say it's low risk . It's not !”

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Posted 5 years ago

“Avoid this company!! I took out life insurance several years ago with my wife as a trustee. We have since divorced but L&G refuse to remove her despite a court order and me paying into it. Apparently the only way to remove her is by her removing herself!!?!! The company does not understand that circumstances change over a lifetime and do not respect court orders. I know it would be simple to cancel, but I am older now and taking a new policy would be much more expensive, so I tried to avoid this. If the company cannot respect your wishes and a court order whilst you are alive, how can you trust them with your estate when you are no longer around? Avoid this company!”

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Posted 5 years ago

“Dreadful experience simply trying to renew my claim. The online renewal did not work...it kept asking me to provide a valid post code and reference number, so since the post code was correct, the reference number was incorrect. When I tried to renew on the phone, after suffering a lecture on how much better and quicker it would be to renew online, I was directed to the auto-renewal, and because the reference number was incorrect, it didn't work. I attempted to get through again, made a mistake and had to endure the speech on auto-renewal twice more. Eventually, I got into the operator queue..."Thanks for holding on, we ARE on our way to help" is all I have got for the past 15 minutes. Yeah, right. Still waiting, and wondering whether to just cancel rather than renew. 20 minutes later: OK, easy decision, I will cancel.”

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Posted 5 years ago

Legal & General is rated 1.7 based on 599 reviews