Name: Legal & General
Rating: 1.66

“Rang 6 times on hold annoying for home insurance each time for over 20 minutes hung up in the end each time now I'm on the phone to cancel the policies and go elsewhere "Thanks for holding we are our way to help %^&*kin annoying”

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Posted 7 years ago

“absolute joke of a service. The online system would not take my payment, so I paid for the renewal over the phone. Little did I know, they took the premium twice! I then remembered the same thing happened last year, and it took a while to get my money back. After speaking to them, they said the refund takes 21 days - absolute joke. Nearly a month later I still wait for the refund, and I never received any confirmation of the renewal - in the post or email. I cannot login into their online system. I WOULD NOT USE THEM EVER EVER AGAIN.”

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Posted 7 years ago

“What an awful service, L&G duplicated my policy so I was paying double for it each month and after spending 40 mins waiting for my call to be answered which was costing me money they authorised a refund which has still not come a month later and I have just spent another 20 mins waiting for my call to be answered whilst being charged and have given up I will never use them again..wish I could have scored 0.”

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Posted 7 years ago

“My name is Mr O Davies Ref D140911648. 14 yrs, NCB. Water leak from toilet damaged toilet floor and kitchen ceiling below. Leak at 1am. Called emergency plumber came at 3am. Water leak isolated but too let faulty can not put water in Cisten..will leak again. 9 days later (2day)BVS come to do assessment. Ignores damage on bathroom floor, toilet not fixed, and after exess offers a shocking £188 to mend damaged ceiling. I could not even hire an Apprentice to repair the job for that! My very first experience making a claim. I would not recomend L&G to anybody. So really upset. shocking. My children continue to use a bucket to flush our toilet tonight!!!!”

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Posted 7 years ago

“Cancelled home insurance within 14 day period. Still haven't got my money back 2 mths later. They don't reply to emails and take forever to answer phone calls. Please don't touch them - dreadful. On the 2 times I have managed to speak with someone they have promised refund is on way yet it never comes. Try to complain but can't get through to complaints department either! Joke.”

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Posted 7 years ago

“Trying to claim home emergency but was turned down, was told the item would have been covered from a similar policy. very disappointed. don't waste your money use other company, they can't be depened on in a real emergency.”

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Posted 7 years ago

“The worse insurance company I have ever had the mis fortune too deal with,”

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Posted 7 years ago

“Have tried to cancel home insurance have been ripped of to the tune of £20.00 and still unable to cancel remember if they say your call is important to us they are right how else can they rip you off Would I recommend them NO stay clear”

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Posted 7 years ago

“- My late husband took out his original mortgage decreasing life insurance with Legal and General, through Nationwide, on 21st May 2010. Policy No 013580654-5. This was when we bought our house. - In September 2015 we decided to add me to the policy, so consulted with the Nationwide Building Society who ‘advised’ that the only way of adding me, was to cancel the original policy and start a new policy. We agree to take out the new policy on 3rd October 2015. - It then took Legal and General 6 1/2 months to actually start our new policy. The start date for this was 23rd April 2016. The policies were set to run consectutively so as the new one started the old one ended. There was never any break in premiums. - My late husband commited suicide on 28th March 2017. - Myself and my financial adviser spoke with Nationwide on the 4th April 2017 to explain my situaton and agreed to open a claim based on the positive reassurance from Legal and General and Nationwide. - After much chasing and no further information I finally heard from someone at Legal and General who informed me that under no uncertain terms would they pay out for a suicide in the first year. - Ive sent several letter to Nationwide and Legal and General but both parties deny any culpability and simply passing the blame. We are now 7 months down the line and no closer to getting anything sorted.”

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Posted 7 years ago

“Legal and General home insurance are so terrible, I had lots of jewellery stolen from my house in August and since then they have been coming up with every reason possible to delay a payment and saying there were only 4 items when I sent an email 2 days after the burglary detailing all 20 + items. I have to chase them constantly and now have to have a phone call for an hour and a half detailing each piece of jewellery which I have to do when paying for childcare as this phone call would be impossible with my 2 year old around!”

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Posted 7 years ago

“My son smashed our window with a football on the 8th of October. It’s a big window and therefore quite expensive so we called L&G immediately to place a claim. As it was a Sunday I was told I’d get a call back the next morning . No call came, so the following afternoon I called them (at least 30 min waiting time every call) and a rude man took the details, said they would get a company Martindale to call about a date to verify claim. I then received a call from martindale saying they couldn’t come out until the following Tuesday the 17th! For a smashed window! Supposedly because we are so far away from where they’re based. This was ridiculous so I called a local company and asked them to quote me on the window. Once they came out and quoted, I spent another 30 mins on hold with L&G asking if they’d accept that validation instead. I was told yes, get them to email it in and that’d be fine. So the local company emailed them and I called Martindale and cancelled their visit. This was Tuesday the 10th. On Thursday the 12th I called L&G to see what was happening to be told they didn’t receive any emails from the local company (which they did as the local company have confirmation emails) but it didn’t matter as Martindale were needed to validate and they can’t use another company. I was nearly in tears explaining I’d cancelled them as I was told we didn’t need them, and now we’d need to wait even longer for someone to validate. I was told to email Martindale pics of the window as well as the local company’s quote and see if they can validate through email instead. I’d supposedly receive a reply that day. I did all that immediately. Today is the 24th Oct. I have had no word from the insurance company or Martindale. I am still left with a smashed window 17 days after initial claim and not one person has been out to even validate this claim yet. Absolute joke of a company. I spent another 30 mins on the phone today to cancel my claim as we can’t go on any longer with a smashed window so we are having to pay it all ourselves, and to put in a complaint. I was told by a lady she’d look into it and call me back to go forward with the complaint. I did not receive a call back.”

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Posted 7 years ago

“Horrendous wait times. Wish I had read the reviews before purchasing.”

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Posted 7 years ago

“Reported my break in - still 3 weeks later and they still haven't managed to arrange to have this fixed. On top of this, they never return calls and I am sick of being passed from pillar to post with this diabolical company. Do not insure with them if you want someone who can take action in the event of an emergency. Quick to take the money but when it comes to doing the job they're paid to do, I can only describe them as SHOCKING.”

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Posted 7 years ago

“They ask you to list Bikes over £500 so you assume the ones under are covered. Apparently not!”

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Posted 7 years ago

“DONT BOTHER!!! WORST COMPANY FOR HOME & life insurance. Cancelled my life insurance as said I had not made payments and said they had sent me letters to let me know the premiums had not been paid! I did not receive one letter about this but they just cancelled my policy leaving me & husband with no life insurance!! It took over a year to sort it out -again many mess ups on their part which they compensated me for 3 times due to their incompetence and admitted fault. When it was all sorted 3 months later I then get the letter that out the blue they have cancelled it!!!!! Please please don't waste your time, money or life on these scum bags for any kind of insurance. Home insurance and life insurance have both been over a year of stress, money and time wasted AVOID AT ALL COSTS!!!”

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Posted 7 years ago

“The most appalling customer service I've ever experienced. Under no circumstances should anyone deal with this company!”

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Posted 7 years ago

“Tried to renew home insurance, was in a telephone queue for 45 minutes in the end I decided to shop elsewhere, there online payment system is an absolute joke !!!”

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Posted 7 years ago

“""L&G have been very good at taking my instalments for home insurance for the last 12 years. I am now trying to make the first claim ever and they have passed my file onto another company (claims consortium) to process and I have not heard from them since sending the details they requested on 28th August (Its 10th September).... Very, very poor. I shall not be renewing with L&G.”

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Posted 7 years ago

“Hi. Just received an email from yourself stating you are not going to honour our pet insurance claim which I find outrageous. We've taken on two policies with you on the highest plan to ensure we have the best interests of our dogs at hand. Visited our local practice with one of our dogs poorly to be told it was as a result of teeth issues resulting in 13 teeth being removed which had affected her health and appetite. Completed the form to be told that you only Cover dental fees as a result of an accident. I will be raising a complaint with your dept tomorrow and taking this to the financial ombudsman for being mis sold insurance.”

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Posted 7 years ago

“Hi. Just received an email from yourself stating you are not going to honour our pet insurance claim which I find outrageous. We've taken on two policies with you on the highest plan to ensure we have the best interests of our dogs at hand. Visited our local practice with one of our dogs poorly to be told it was as a result of teeth issues resulting in 13 teeth being removed which had affected her health and appetite. Completed the form to be told that you only Cover dental fees as a result of an accident. I will be raising a complaint with your dept tomorrow and taking this to the financial ombudsman for being mis sold insurance.You”

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Posted 7 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Legal & General Reviews