Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“"Excellent rates and good customer service "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Last Fri, I sent GBP to my Lloyds USD A/C, Lloyds used (Ex%1.1494). On the same day, I sent US$ out from my USD A/C to my another GBP A/C (not Lloyds), |Lloyds used (Ex%1.2154) which was 5.74% higher than 1.1494. It means they had charged me GBP400+ in that exchange (US$ to GBP). Lloyds is using an extreme high Ex% for USD to GBP that isn't based on the market. (The price is around 0.865 in 0.85 out for US$ to GBP). What the Ex% Lloyds bank refer to? (1.1494 in 1.2154 out ?????) They robbed (looted) my money in that way!!!! I found that Lloyds bank (or British banks) is dishonest and their customer services are awful! Very rude, they just hang up the phone if they don't want to talk with you (they treat their customer as if we can't do anything without them, just think that you can cancel the account anytime if you are not happy). Very impolite! I am disappointed from the image of British! I am thinking to put my $$ to other foreign banks instead!”

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Posted 2 years ago

“".\r\n"”

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(Car Insurance) - Posted 2 years ago

“Don’t answer phone for over an hour.. get near an hour and they end call to put you off.. then you have to start over Lloyds used to be a good bank… no more .. you are at the bottom”

Helpful Report

Posted 2 years ago

“I moved to the UK for work and one of the requirements for that is to have a UK bank account. Firstly, it is very inconvenient to have to start the bank application whilst you are in the country, all that could be needed is proof of identity or a pdf with visa acceptance letter. Secondly, I have had to get assistance with setting up my account and hand in additional documents. So I have visited the branch around 4/5 times in the past month, which is a nuisance because these matters are always delayed for the weekend. Opening hours for the closest branch to me (Oldham) opens from 9am-5pm which spans the normal work day and therefore, issues cannot be settled after my shift is done (my job does not allow me to have more than a 30min break so going and settling it there and then during the week is not an option). Thirdly, (most of) the clerks working at the branch are not helpful and they often need to refer to colleagues or the manager because it seems like they never dealt with foreigners opening accounts or answering simple questions like the requirements for handing in tax residency documents. Fourthly, I had an experience that they were required to scan and verify my passport. The clerk mistook a previously expired visa with my photo on it as the photographic ID page on my passport. Had it not been caught, the submission of the document would have been delayed and another few hours wasted going to the bank to settle this issue. In addition, whenever we are opening a bank account, they have this corner where you are invited to sit on this low lying sofa. Then they start asking you questions upon questions if you don't have the necessary documents, whilst they are stood up. Frankly, this is a very intimidating situation to be in and it heightens anxiety which is only made worse. In addition, even after bringing the right documents, they ask you a bucket load of questions on whether this document is enough for them to accept and start asking you to provide other information like the NI number which was never previously mentioned whilst at the bank in the weeks before. In addition, I do not appreciate that the scanner/printer is in a side room away from the til. So whenever you need to hand in a document needed to be scanned, they take it to this room, spend at the very least 5mins scanning it and chatting to their coworkers and then slowly come back to hand the document back. I wonder how they never mixed up different clients documents.”

Helpful Report

Posted 2 years ago

“For almost 20 years I've been a customer of Lloyds Bank. I used to be almost resident in various countries, from the least developed to the highly developed. I haven't had any reason for disappointment. Instead, bank service is always on the top. In 2022 I am quite frequently visiting the Strand branch of the bank in London. I want to say a BIG THANKS to the whole team and the manager. Always helpful, always professional, always kind and trustful. THANKS for highly professional approach. It is very important to all, but especially foreigners.”

Helpful Report

Posted 2 years ago

“"Customer service is extremely difficult to get through to,over the phone and if you do,they appear incompetent to deal with your request."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“A scammer diverted over £50.000 to a fraudulant account at Lloyds despite several requests to call in the police they have not done so. How much money has to be stolen before Lloyds call in the police ?”

Helpful Report

Posted 2 years ago

“today I was forced to move my bank accounts from Lloyd to Santander after suffering terrible verbal abuse from an employee at my local branch. I originally tried to bring this incident to the attention of the branch manager but found her to be unhelpful and dismissive. The staff at Santander were the polar opposite and had all my accounts transferred in no time at all.”

Helpful Report

Posted 2 years ago

“Closing my 15 year olds fostered young persons account . no explanation.. upset them as he was proud to have a bank card.. no explanation so we can fix it Shame on you Lloyds.. I have been with you over 24 years and encouraged all my fostered young people to start banking with you.. not anymore”

Helpful Report

Posted 2 years ago

“"Easy and competent to deal with."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Lloyd's Bank have NOT addressed the financial abuse of my parents. The bank DID NOT do a proper capacity check when putting my mother's monies into a joint account with her abuser. Northumberland County Hall has apologised "unreservedly" for allowing the abuse to continue. My father was admitted to hospital with malnutrition despite large savings being "held" whilst benefits were claimed. A Mr Robinson from the complaints department stated he would resolve my complaint to a "satisfactory outcome"...This to most people would indicate acknowledgement of mistakes; financial recompense and even action against the abuser. However, Mr Robinson's conclusion (in the words of the great Father Ted) was to do "Feck all"... DISGRACEFUL bank - although staff on the phone have apologised for the huge stress caused (and said monies should be returned) the complaints department seems oblivious to the harm done. Not the "listening" bank but the bank who "protects abusers"... We are having peaceful protests outside of Lloyd's in Grey Street, Newcastle Upon Tyne.”

Helpful Report

Posted 2 years ago

“" Good insurance company. No complaints at all . \r\nUnfortunately they are expensive so may not use them again "”

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(Car Insurance) - Posted 2 years ago

“superb customer service”

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Posted 2 years ago

“"Lloyds insurance provided an excellent customer service support when I needed clarification. I would be renewing my policy with them ."”

Helpful Report

(Car Insurance) - Posted 2 years ago

“"Very happy with policy all my requirements covered and advised any problems or changes I may want I just have to call "”

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(Car Insurance) - Posted 2 years ago

“When is a bank not a bank ? When it refuses your money and tells you to take it to a post office ! Oh and by the way read the 20 page policy etc for it to tell you to read the tiny print on WHY you cannot bank money ? ( This was advice given by online staff !! Some of Lloyd’s staff need to be aware of these ludicrous statements and actually “ defend” Lloyd’s to the point of arguing .... I give up”

Helpful Report

Posted 2 years ago

“"I found that the customer service after purchasing the car insurance very un helpful "”

Helpful Report

(Car Insurance) - Posted 2 years ago

“I'm 80 years old and have suffered several difficulties in trying to open an account and since finally managing to get one. I have written to the CEO Mr Charlie Nunn, many times but his office have ignored all my correspondence. I simply get automated texts saying someone will be in touch, but they never do. I can't help thinking they are ageist? My daughter had her complaint dealt with promptly and efficiently.”

Helpful Report

Posted 2 years ago

“Bad bank that cuts your credit.”

Helpful Report

Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews