Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!!”

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Posted 3 years ago

“Lloyds Bank customer service goes from bad to worse and already the national newspapers are beginning to take notice of the lack of customer care and the inability of customers being able to make contact with Lloyds Banking telephone services because of the appalling delays. I have spent hours trying to resolve a complaint both in Bexhill and at my branch in Ashford, Kent., but when trying to access their new Symantec email system - which is completely useless (God knows how your more aged customers will be able to manage it) - I get nowhere. Indeed, I waited twenty minutes this afternoon listening to an automated voice message telling me that someone would be with me shortly only to be cut off after twenty minutes. It's infuriating. What on God's name has gone wrong at Lloyds Bank? I have been a customer for forty-five years and I am seriously tempted to close my accounts. Do the directors care? Do they hell, just so long as they get their fat bonuses.”

Helpful Report

Posted 3 years ago

“I’m currently on the phone having had an Amazon payment - which I’ve made circa 50 times before but this one gets flagged for fraud, no problem just give them a call and they’ll sort it out…….. Been on the phone FOR 2 HOURS and not even spoken to the fraud team yet! I’ve spent over 6 hours on the phone over the last month. Lloyds, you’re outdated, unable to keep up with the times and quite frankly appalling, after 10 years with you I’m off to Monzo who I’ve used for 5 years and are genuinely incredible! Seeeeeeee Yaaaaaaaa Lloyds!”

Helpful Report

Posted 3 years ago

“Impossible to close the bank. I live in Canada so I don't need the bank anymore. I closed my bank account but my online banking is still working and I recieve bank statements letters even when there is no transaction!! I called not one time but 5 times and they don't know what to do...they are all sweet and apologies but they ask me to wait and tell me that maybe its gonna take a month..a month later they telle that maybe it will be deleted this year...so tired!! I also tried they chat by logging in because I'm trying everything now...after explaining the situation the person reply that it's best of I give them a call ..”

Helpful Report

Posted 3 years ago

“They decrease my credit card just when I need it to rent a car , I'm very good customer and good with money but now I will leave lloyds soon after 6 year .”

Helpful Report

Posted 3 years ago

“These parasites charged me again and again for a £2 DD to charity. When they had rinsed out my current account they then persued me by phone until I handed over my savings too. Nasty greedy people.”

Helpful Report

Posted 3 years ago

“1 they closed my business account without telling me. ( that's another story when I was calling customer service about it when I told the lady that I am an existing customer she started to scream "don't you swear at me" Well lady.. If existing customer is a swear word for you, you really need to change your job) 2 They issued a check to my business name without asking what should they do with the balance left. 3 I needed the money urgently. Couldn't cash it in online as the amount is too big. Had to take time off from work because the branch is only open Monday to Friday till 3.30pm. 4. Still couldn't cash it in because it was issued to my business name. And they couldn't sort it in the branch I had to call them again. Took another 2 calls 1.5 hrs of my life. Will be taking my personal account away as well..”

Helpful Report

Posted 3 years ago

“Lloyds bank are a complete waste of time unless you are a brand new customer I have been trading with lloyds bank for over 25 years, And all they could say me was if you were a brand new customer we could arrange the lending you require What a joke”

Helpful Report

Posted 3 years ago

“I bought a new phone and setting up Internet banking has so far taken a week. New password. 3 calls. O e visit to a branch. Useless. Clueless. I've had securener removed and confirmation call still going straight to effing voicemail. It's driving me fkg nuts. 8 days!!!!!!”

Helpful Report

Posted 3 years ago

“I’m unable to access internet banking which was frozen as my account was hacked, I waited 20 minutes for the switchboard to answer who said they’d transfer me to someone else 45 minutes later I’m still waiting, I’ve rang my local branch who can’t help as I need to speak to internet banking I’m totally exasperated !!”

Helpful Report

Posted 3 years ago

“Refund - spoke to a ‘Charlie’ for 50mins and he tried to raise a dispute. He then told me it’s not going through. I made a payment to a small business and did not receive the goods. I initially raised the claim on the 20th May and didn’t hear anything back. I called today and they said they couldn’t do anything to help. I told them I’m switching bank and the person from security said ‘ok’ without even looking at my files or asking about the situation. 1hour wasted on the phone. Ridiculous excuse for a bank, a bank were supposed to trust with our money. AVOID!!!!”

Helpful Report

Posted 3 years ago

“Poor Lloyd’s bank customers service one of the staff received my call after 40 minutes of me waiting and the staff just said hi and ended the call... Very disappointing service!”

Helpful Report

Posted 3 years ago

“appalling service - crazy wait times - a few helpful staff for which I am grateful but my interactions with this bank since I moved overseas has been painstakingly horrible and seriously effected my mental health.”

Helpful Report

Posted 3 years ago

“They send you an email to say they have made the changes you requested, when you phone them to ask what were the changes you asked them to make, changes which in fact we didn't ask to be made, thats why we were trying to find out! the divvys tell you they can't tell you because of the data protection act, What a load of dopes, Then I call them about not sending me a letter they had promised10 weeks ago, a letter detailing what had happened after they were duped and allowed someone to set up internet banking and make a £6000 transfer from an account, WHICH HAD AN INSTRUCTION ON IT STATING NO INTERNET BANKING, I have been on the phone today for 2 hours trying to find out when the internet banking had been set up so I could take the matter up with the police and GUESS WHAT they couldn't tell me because of the data protection act, Lloyds you are God's gift to scammers, Would have given -10 stars had I been able to.”

Helpful Report

Posted 3 years ago

“Very inconsistent and unreliable app, so many technical errors occur that every time you log in you expect it to error out, it feels like the technical errors are simply part of the app due to the amount of technical errors. Terrible App, shocking for a high street bank”

Helpful Report

Posted 3 years ago

“I was customer for over 25 years. RECENTLY MOST DIFFICULT AND AWFUL CUSTOMER SERVICE I EVER EXPERIENCED. THEY TAKING CHARGE AND INTEREST WHEN IS NOT DUE TO CKAIM BACK YOU HAVE TO AGRUE WITH 10 DIFFERENT STAFF BEFORE EVEN THEY CONSIDER TO GIVE YOU BACK YOUR OWN MONEY”

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Posted 3 years ago

“Absolutely diabolically bad. I want to make a transfer (to another Lloyd account) via my online account, they send me the code on my phone and I validate. All ok but message comes up that the transfer is on hold and I need to call a number to confirm. Number manned by a robot giving a load of useless spiel etc wasting my time (very irritating), asking irrelevant questions, and then finally once I can identify myself (every time you call) exceptionally high demand waiting time 16 minutes, 30 minutes...... Totally incompetent system - they should be ashamed.”

Helpful Report

Posted 3 years ago

“Had a money box at home with about £1,000 in pound coins and 2-pound coins bag them up put them up to Lloyds Bank in Kingswood Bristol and they would only accept £200 a day when covid-19 expect me to come back 5 times really and there the bank that helps you absolutely disgusted what a joke if it's 10 grand been deposited they would of accepted that instantly”

Helpful Report

Posted 3 years ago

“My experience of opening a business bank account has nearly jeopardised my business, due to delays, miscommunications and shear lack of communication. I'm still in the process of trying to get my account open, so I can begin the lengthy process of fund raising for my new business and actually making sales and revenue, however due to delays in the application process what should have taken 4 weeks has taken nearly 4 months, and I'm at my wits end. The situation is, that I'm trapped in another country due to corona restrictions, but will be returning to my business in the UK as soon as travel permits. This has, understandably, made verifying my documents harder. So after months of visiting the embassy and getting the accountants involved to get my papers in order and submitted, Lloyds have not communicated back to me for weeks now. I call everyday now, to get the same response; they'll get back to me. Yesterday I was promised a call the same day and I cleared meetings to be available. No call came. Same again today, I was promised a call at a particular time and no call came. I am not displeased with the customer service staff, they've been kind, courteous and helpful where they can be, but it's the process and delays to the application that are draining, expensive and putting my startup at risk. If you're applying for a business account with Lloyds, call them to be absolutely crystal clear what the process looks like and if there may be hurdles ahead, because they wont communicate that information to you!”

Helpful Report

Posted 3 years ago

“😡 Very disappointed with Lloyds services! Business account was hacked, new business debit card was requested (by fraudulent) and collected from one of the Lloyds branches. Money was withdrawn on 8 occasions in two weeks. We spent so far 7 days and many hours on the phone with Lloyds bank representatives, reporting, repeating same story all over again. Few of them were so unprofessional, they made us feel like we are wasting their time. After second phone call, we were reassured that all cards and account is blocked, but in reality another 7 episodes happened.”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews