Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“AVOID AT ALL COSTS!!! Worst insurance company I have ever used. Enterprise is the insurance they use and I am so disappointed. After an accident in my car I was called by my insurance to tell me that my car was being picked up by Co-Part. I assumed that they were taking the car to a garage to get it fixed. I didn't realise that the Co-Part were a Salvage Company and that the car was going to be written off. Thank goodness I had the sense to call Co-Part to double check this. They advised that my insurers had advised them that the car was a write off!!! Lloyds did not advise me of my options. Lloyds advised that an email would be sent to me and my Underwriters and I received nothing until I contacted the Underwriters. I am having to do all the telephone calls and I feel that I have not been treated with respect what so ever. Very disappointed. I would not recommend and I will not be using them again”

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Posted 7 years ago

“I had an £150 claims excess fee which was fine but I found out through my renewal letter that for drivers under 21 there is an additional £400 on top of that! Nowhere was this information available to me until I got this letter...thank goodness I didn't have to claim!”

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Posted 7 years ago

“Absolutely useless. Just get passed around from department to department. No communication from then and had to do all the running around for them!”

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Posted 7 years ago

“Given one star because I can't put less. Avoid at all cost cancelled policy without telling me,all payments upto date. Been on the phone none stop trying to find out why. Been told bank was the problem, then told a payment was sent back when it wasn't, now been told a payment was missed in September but on my bank statement it says it was payed. They now want £280 to set the policy back up as far as I can see we have done nothing wrong so why am I getting lied too. Very angry please do not go with them, now got to find extra money right before Christmas to pay for a new insurance company.”

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Posted 7 years ago

“Lloyds bank car insurance, more like highway robbery! Just had my renewal through, and it's over 6 times YES SIX more than it was last year. No changes to policy, no changes at all. At least Dick Turpin wore a mask!”

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Posted 7 years ago

“Most useless car insurance company I have ever taken a policy from. Customer service really poor, refuse to make changes on your policy. Would never reccemment this company for insurance to anyone nor would I ever look to take any sort of policy out with them.”

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Posted 7 years ago

“good to deal with no hassle”

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(Car Insurance) - Posted 7 years ago

“Really unhappy with customer service I have received. Trying to downgrade my paid account to a basic was extremely difficult. I have spent 2 days on the phone with customer services asking unnecessary personal questions like the exact date I moved in to my address??? The name of the city I was born in??? Just to downgrade my account. Finally I have found out that it takes 3-5 working days to downgrade my account. Really disappointing.”

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Posted 7 years ago

“good service”

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(Home Insurance) - Posted 7 years ago

“Good all round”

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(Car Insurance) - Posted 7 years ago

“Just received a renewal quote from Lloyds bank and it has jumped up £30 to £73.07 a month not happy with that a will be looking at other insurance quotes”

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(Car Insurance) - Posted 7 years ago

“Had a Lloyds buildings policy for 14 years. Went up each year compounding considerably with no notification of this. Checked this years quote and was 320% of highest quote on money supermarket.com and 400% of current market quote from Lloyds themselves!! Challenged this with customer complaints and eventually told 'they were happy with the calculations'. Will be taking this to the FCA.”

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Posted 7 years ago

“Arranged Van Insurance through Lloyds Bank Insurance and paid online in full. Under the terms of the policy my insurance would be cancelled if I failed to provide proof of NCD within Fourteen days. I emailed a copy of NCD which was rejected. I was then asked to pay a further £384. I refused and assumed that the policy was cancelled. The cancellation took place within ten days and therefore should not have acruded a financial penalty. I returned from holiday to find numerous emails all asking for proof of a NCD. Clearly this is a ploy to extend the cooling off period to allow the company to impose cancellation fees. Do not even think of buying insurance from this company. At least Dick Turpin wore a mask when he carried out daylight robberies.”

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Posted 7 years ago

“I called into the Market St Wigan branch today 021116 @ 9.30.I no longer bank with Lloyds but had to clear up a matter on an old account.I was met by a really helpful man David Malloney he spent a good deal of time sorting out the issue for me.He is a real asset to Lloyds.I find in a customer service industry people are slow to say thank you but quick to say when they dislike something.Well done & thanks again.”

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Posted 8 years ago

“I have been calling since 1st October from abroad and uk! I have spent over 8 hrs on calls never had a call back when promised, been lied to constantly, called a liar and a thief by complaints managers! Spoken rover 32 people now most of who, call themselves managers!! Had all my calls terminated had derogatory and defamatory comments written on my notes! Had no senior management involvement and been told by one of the four dishonest managers Luke Saunders that it is simply tough the buck stops with him!!! Disgusting and deplorable I have never come across such a dishonest bank ever!”

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Posted 8 years ago

“My recent experience with Lloyds, I was misled by the mortgage advisor after checking all income documents that I can access a mortgage. After all mortgage process was nearly finished (evaluation, solicitors etc) she declined the offer. Worst experience ever ! Poor customer service and complaint management! I can hartly say that your mortgage advisor is Incompetent! I will take my complaint further as this is unecceptable standard for a highstreet bank!”

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Posted 8 years ago

“Worst possible customer experience overall. Would not recommend this provider to anyone. No customer care/service whatsoever!”

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(Car Insurance) - Posted 8 years ago

“absolutely disgusting beacuse im 20 years old and lloyds bank wont let me no reason given to reject the increase of my overdraft. ive had non stop issues with these clowns worst bank ever i will be closing my account down!!”

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Posted 8 years ago

“Hello! I was tried transfer to Lloyds bank from different bank, I came to interview with all documentation after fill out my application bank staff said that she have to contact they credit agency(I was tried open debit card not a credit card),I was wait in room for that, after 2-3 minutes she came back and said that bank cant open for me bank account because some thing wrong with my credit history, I was surprised and staff told that I not would be able open bank account some where else, she give me a booklet and said that I can contact they credit agency and they would be able to help me explain what is wrong, I contact Lloyds credit agency explain situation that bank don't want to open for me bank account and I would like to know what is wrong, credit agency said that they not make decision but bank Is making decision open for you bank account or not, and they don't know why Lloyds didn't open for me bank account!”

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Posted 8 years ago

“Was rear ended by another car this was not my fault. Reported this to Lloyds as my insurance company told I would be contacted. No contact made for 4days I recalled llyods to be told they had lost my details. Had to wait 1week before contacted then expected to wait 21days before they even look at my car. No calls back when promised, customer service is disgracefully bad, they don't care about customers. Still awaiting for call backs promised which don't happen. They are unhelpful. Left on hold hours and passed to many departments still without success. Get no where no matter how many calls made. Worst mistake choosing this company. When I needed to do a change of car earlier in the year they left me female stranded in middle of rural countryside picking up car with no help as they couldn't do it due to no computers, still not received call for that either. Happened in januaru its now july. Instead ended up with another insurance company and 2 cars. Lucky I used a different insurance company for second car as Lloyds let me down then this guy hit the car in the rear and I'm stuck trying to sort the claim. Regret ever using Lloyds would say avoid at all costs.”

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Posted 8 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews