Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“horrible costumers service not helpful”

Helpful Report

Posted 4 years ago

“Having banked with Lloyd's for 25 years and recently starting a business, Lloyd have been the most useless bank. Despite having my entire credit history, made £000s on interest and loans, they refused an overdraft, loan, business manager and now a payment holiday on my personal loans due to corona. Their tv ad says with you every step of the way but that could not be any further from the truth. I really must switch to coop or TSB, both of whom have fantastic reviews and actually care. Disgusting service, I hope you collapse soon and make way for banks that care.”

Helpful Report

Posted 4 years ago

“Thank you so much for opening my account in such a difficult time! I had submitted applications to several banks but they either were telling me to wait more and more or refused the application because they didn't like something with my person. I just wanted to get my salary from my employer though. Lloyds Bank has appeared to be the fastest and the most sensible bank. They have opened my account, given me access to Internet Banking and Mobile App Banking. I have received the debit card connected to my account. And I am satisfied with everything now because I have received the salary and paid all the bills. Big thanks to the staff of the Barnsley branch! I wish you health and prosperity!”

Helpful Report

Posted 4 years ago

“i have been banking with Lloyds since 2007, i have kept large sums in their account, i have even had my house mortgage with them. out of the blue, after 10 years, because i did not have a lot of money in their account, they have sent me that they are closing my current account. they have not called or warned or explained anything. they only sent a letter in the post. it is fine as i am currently banking with other bank but they are totally unreliable. imagine i was overseas or something, they did not even bother to call me. PLEASE do not use. I am now getting my wife to switch away from them too!”

Helpful Report

Posted 4 years ago

“I found the customer service very helpful and polite, thank you once again”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I'm aware that Lloyds Bank Car Insurance do read some of these reviews and do their best to have them removed, On that basis this is an honest no punches pulled review. I started my Car Insurance with Lloyds Bank car Insurance on December 23rd, and paid them a deposit with my card, and took out my cover. On December the 30th The car I had insured had to be returned, and on the same day I returned the car I phoned up Lloyds Bank Car Insurance to cancel my policy. I got almost all the way through and they put the phone down on me. As I thought all had been done and because I was also dealing with family bereavements, so concentrated on that. Fast Forward 3 months and noticed that deductions were still being taken by Lloyds Car insurance from my account. I contacted Lloyds Car Insurance and they told me that I had not cancelled my insurance and they had no record of my call telling me that they record ALL their calls. They then told me to ask the garage I returned my car to whether they could send me an email confirming that the car involved was indeed returned. They then told me that the email was not adequate proof as it didnt mention the exact return date. I contacted the garage again asking them to send me an email with the exact return date on it. The garage then sent me an email with the exact date on it,which I forwarded to Lloyds Car insurance. They then mailed me back saying this was still not adequate proof, as It had been forwarded to me not direct to them, and implying that I could have modified the email to suit my needs. I then asked the garage to send it direct to Lloyds Car insurance, which they did. You wont be surprised to hear they then decided to move the goalposts yet again, and tell me the proof was not acceptable as it was not on headed note paper and/or was not in the form of a PDF. The garage explained to me that because of coronavirus they could not access headed note paper as the business was closed until they were given notice that they could open up again after lockdown.. Lloyds have been obstructive to the maximum, and seem to be doing everything in their power to avoid paying me back what they owe me. I have spoken to 7 (YES 7) diffferent people regards this matter and everyone just shoves me on to someone else to deal with this. All I want is for them to refund me my deposit as well as all the direct debits they continued to take from me. I understand that they might want to deduct 7 days insurance from the total but based on the fact that it has taken three months to get this far I'm hoping as a goodwill gesture they might refund me everything I've paid out, but I;m not holding my breath. Stay well away from Lloyds Car Insurance unless you want months of messing about.”

Helpful Report

Posted 4 years ago

“Most unhelpful bank ever. Banbury Branch should be shut down.”

Helpful Report

Posted 4 years ago

“Rubbish customer service. Money grabbing, have no interest in customers just money. They tell lies charge extortionate rates and are generally just rubbish”

Helpful Report

Posted 4 years ago

“GOT CAUGHT HAD TO PAY MONTHLY BY DIRECT DEBIT AND PAY INTEREST FOR THE PRIVALIGE”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Although I waited for an hour to speak to somebody during the lock down I have no complaints with the assistant number 2429069, KAMAL, who answered my call from a call centre in Wales. He stayed on the phone for over half an hour helping me with all my problems and was extremely patient, polite and knowledgeable. If anybody is lucky enough to have their call answered by this young man I can assure you you will be more than pleased. Thank you Kamal. You are a credit to Lloyds Bank. p.s. He did not ask me to write this review. I asked him for his numb”

Helpful Report

Posted 4 years ago

“"with you by your side" haha the truth is directly opposite. I have a complaint outstanding for 6 months (they told me 6-12 weeks to put me off) and still no word. They call to persuade you not to make a complaint rather than dealing with the matter. Now their fraud team has blocked my account after me telling them all my personal and business data and yet they need me to go into a branch to prove who i am with a piece of plastic that can easily be faked. This bank useless, dated, detached, and liars... that TV ad needs to be removed.”

Helpful Report

Posted 4 years ago

“Lloyds Bank does what it says 'Always by your side' to grab what they can before you fall. In this difficult and unstable times Lloyds Bank sends a letter to their most loyal clients, which states that if they don't start to pay higher amount and more interest on their credit cards they will be placed on the list of people in a persisted debt. This list will be shared with all credit score checks so Lloyd's clients will be prevented from getting any loans. Well, great job Lloyds Bank! In this difficult time you definitely know how to look after yourself.”

Helpful Report

Posted 4 years ago

“Easy to purchase thank you”

Helpful Report

Posted 4 years ago

“thanks to get cover was easy I downloaded my documents had no issues what so ever. just hope when I come to renew its at a competitive rate .but overhaul im very pleased with the policy.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Worst buisness bank ever changing banks rude staff slow answering and no help”

Helpful Report

Posted 4 years ago

“Every time that advert comes on tv, I feel sick. They allowed me to be duped by allowing a conman, pretending to access ppi on my behalf, rip me off as they put the money into my account instantly, letting me believe this was infact my money for miss sold ppi. I paid out the 50% fee immediately, in cash, to the man as I had already signed the so called contract he gave me, A few days later Lloyd’s demanded the money back “ immediately” throwing me into complete financial turmoil which 2 years later, I am still in. They treated me like I was a thief, unconcerned that I was a victim of fraud, and spoke to me with total disrespect, Why would a bank put hundreds of pounds into an account, without checking the details? This caring “life’s journey” bank have put me in a financial position I will never recover from, my advice is, DO NOT USE THIS BANK”

Helpful Report

Posted 4 years ago

“I have been with Lloyds bank for over ten years, I have a business and personal account with them. Unfortunately I have come to realise that this bank is really bad, all they are concerned about is their profits. In this difficult time when most banks have suspended charges for overdraft fees, Lloyds bank is still charging customers, I even raised the issue with customers Services asking that they should suspend overdraft fees for three months like other bakns to help customers in this difficult times, their response was that they will not suspended overdraft fees. Tells you all you need to know about Lloyds bank, greedy, greedy and greedy. Sadly, I will be changing to Barclay bank or sterling bank because they seem to want to help their customers more.”

Helpful Report

Posted 4 years ago

“*****”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I made call to Lloyd’s today and a lovley man called ADAM was very surportive and help me sort my finances for 30 days... thank you very much to Lloyd’s bank at this stressful time”

Helpful Report

Posted 4 years ago

“They allowed my account to be emptied in an unauthorised transaction which they tell me is not fraud. This has destroyed my business a d i and still chasing the money now which i reported as fraud whilst pending and thwy refused to help telling me the transaction isnt fraud. (i am the only person on the account and i did not authorise this, they say it os not fraud and they can do nothing) the unauthorised transation emptied my account and i am still fighting for the money back.... Avoid lloyds at all costs. Your money will be safer left in a shoe box in the front garden.”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews