Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 20th May 2024

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Lloyds Bank 5 star review on 17th March 2024

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Tried so very hard to open a business account with Lloyds Bank. Spent almost six weeks and got absolutely nowhere with them. Tried calling branch. Hopeless. Mostly young inexperienced youngsters with no knowledge at all of banking or business in the real world. Had money and cheques waiting to pay in but could not get them moving. One excuse after another. No email service available. No direct lines available. No letters answered. Only call centres stuffed with equally useless people who want to get rid of you as fast as possible to hit their customer targets for the day. After forty five years experience in business banking I can honestly say this is the worst bank not only in the UK but the world. Do not touch these amateurs with a barge pole. I would not be surprised if they go bankrupt very soon as they are thoroughly useless and incompetent and would not know how to make a profit or a decent business decision if it was staring them in the face. After six weeks of trying I gave up and went to another bank who managed in four hours something Lloyds and 17 members of its staff could not manage in over a month and a half. Steer well clear of this bunch of jokers and do not trust them with anything or anything they tell you.”

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Posted 4 years ago

“Appalling customer service for mu business turning over nearly £1mn per year. Extremely difficult to ever talk to someone on the phone - so frustrating. 2 1/2 hours on hold last week..... Absolute disgraceful way to treat fee paying customers. No email address to be found.”

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Posted 4 years ago

“Expensive for the cover of a 20 Yr old car”

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(Car Insurance) - Posted 4 years ago

“Terrible online banking system. Never follow through when promising to send letters. Phone calls always take ages.”

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Posted 4 years ago

“Home insurance extortionate”

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Posted 4 years ago

“horrible costumers service not helpful”

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Posted 4 years ago

“Having banked with Lloyd's for 25 years and recently starting a business, Lloyd have been the most useless bank. Despite having my entire credit history, made £000s on interest and loans, they refused an overdraft, loan, business manager and now a payment holiday on my personal loans due to corona. Their tv ad says with you every step of the way but that could not be any further from the truth. I really must switch to coop or TSB, both of whom have fantastic reviews and actually care. Disgusting service, I hope you collapse soon and make way for banks that care.”

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Posted 4 years ago

“Thank you so much for opening my account in such a difficult time! I had submitted applications to several banks but they either were telling me to wait more and more or refused the application because they didn't like something with my person. I just wanted to get my salary from my employer though. Lloyds Bank has appeared to be the fastest and the most sensible bank. They have opened my account, given me access to Internet Banking and Mobile App Banking. I have received the debit card connected to my account. And I am satisfied with everything now because I have received the salary and paid all the bills. Big thanks to the staff of the Barnsley branch! I wish you health and prosperity!”

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Posted 4 years ago

“i have been banking with Lloyds since 2007, i have kept large sums in their account, i have even had my house mortgage with them. out of the blue, after 10 years, because i did not have a lot of money in their account, they have sent me that they are closing my current account. they have not called or warned or explained anything. they only sent a letter in the post. it is fine as i am currently banking with other bank but they are totally unreliable. imagine i was overseas or something, they did not even bother to call me. PLEASE do not use. I am now getting my wife to switch away from them too!”

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Posted 4 years ago

“I found the customer service very helpful and polite, thank you once again”

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(Car Insurance) - Posted 4 years ago

“I'm aware that Lloyds Bank Car Insurance do read some of these reviews and do their best to have them removed, On that basis this is an honest no punches pulled review. I started my Car Insurance with Lloyds Bank car Insurance on December 23rd, and paid them a deposit with my card, and took out my cover. On December the 30th The car I had insured had to be returned, and on the same day I returned the car I phoned up Lloyds Bank Car Insurance to cancel my policy. I got almost all the way through and they put the phone down on me. As I thought all had been done and because I was also dealing with family bereavements, so concentrated on that. Fast Forward 3 months and noticed that deductions were still being taken by Lloyds Car insurance from my account. I contacted Lloyds Car Insurance and they told me that I had not cancelled my insurance and they had no record of my call telling me that they record ALL their calls. They then told me to ask the garage I returned my car to whether they could send me an email confirming that the car involved was indeed returned. They then told me that the email was not adequate proof as it didnt mention the exact return date. I contacted the garage again asking them to send me an email with the exact return date on it. The garage then sent me an email with the exact date on it,which I forwarded to Lloyds Car insurance. They then mailed me back saying this was still not adequate proof, as It had been forwarded to me not direct to them, and implying that I could have modified the email to suit my needs. I then asked the garage to send it direct to Lloyds Car insurance, which they did. You wont be surprised to hear they then decided to move the goalposts yet again, and tell me the proof was not acceptable as it was not on headed note paper and/or was not in the form of a PDF. The garage explained to me that because of coronavirus they could not access headed note paper as the business was closed until they were given notice that they could open up again after lockdown.. Lloyds have been obstructive to the maximum, and seem to be doing everything in their power to avoid paying me back what they owe me. I have spoken to 7 (YES 7) diffferent people regards this matter and everyone just shoves me on to someone else to deal with this. All I want is for them to refund me my deposit as well as all the direct debits they continued to take from me. I understand that they might want to deduct 7 days insurance from the total but based on the fact that it has taken three months to get this far I'm hoping as a goodwill gesture they might refund me everything I've paid out, but I;m not holding my breath. Stay well away from Lloyds Car Insurance unless you want months of messing about.”

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Posted 4 years ago

“Most unhelpful bank ever. Banbury Branch should be shut down.”

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Posted 4 years ago

“Rubbish customer service. Money grabbing, have no interest in customers just money. They tell lies charge extortionate rates and are generally just rubbish”

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Posted 4 years ago

“GOT CAUGHT HAD TO PAY MONTHLY BY DIRECT DEBIT AND PAY INTEREST FOR THE PRIVALIGE”

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(Car Insurance) - Posted 4 years ago

“Although I waited for an hour to speak to somebody during the lock down I have no complaints with the assistant number 2429069, KAMAL, who answered my call from a call centre in Wales. He stayed on the phone for over half an hour helping me with all my problems and was extremely patient, polite and knowledgeable. If anybody is lucky enough to have their call answered by this young man I can assure you you will be more than pleased. Thank you Kamal. You are a credit to Lloyds Bank. p.s. He did not ask me to write this review. I asked him for his numb”

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Posted 4 years ago

“"with you by your side" haha the truth is directly opposite. I have a complaint outstanding for 6 months (they told me 6-12 weeks to put me off) and still no word. They call to persuade you not to make a complaint rather than dealing with the matter. Now their fraud team has blocked my account after me telling them all my personal and business data and yet they need me to go into a branch to prove who i am with a piece of plastic that can easily be faked. This bank useless, dated, detached, and liars... that TV ad needs to be removed.”

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Posted 4 years ago

“Lloyds Bank does what it says 'Always by your side' to grab what they can before you fall. In this difficult and unstable times Lloyds Bank sends a letter to their most loyal clients, which states that if they don't start to pay higher amount and more interest on their credit cards they will be placed on the list of people in a persisted debt. This list will be shared with all credit score checks so Lloyd's clients will be prevented from getting any loans. Well, great job Lloyds Bank! In this difficult time you definitely know how to look after yourself.”

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Posted 4 years ago

“Easy to purchase thank you”

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Posted 4 years ago

“thanks to get cover was easy I downloaded my documents had no issues what so ever. just hope when I come to renew its at a competitive rate .but overhaul im very pleased with the policy.”

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(Car Insurance) - Posted 4 years ago

“Worst buisness bank ever changing banks rude staff slow answering and no help”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews