Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Nothing more to say.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“when I rang to query as to why a cheque from an American donor, to our village hall playing field fund had been returned Lloyds seemed to find anything and everything to refuse paying it in to our account regardless of the fact that an identical cheque this gentleman sent us earlier had gone straight into the account without any trouble. I have spent hours on the phone, having to go through all the security questions, being put on hold and passed from one department to another. Every time they tell me they will ring me back and they never ever do which is very annoying. You would think we were dealing with a cheque of a very large amount but it is for just $250, roughly £160. When they say they will ring back I then waste time hanging around waiting for those calls that never come. This money was to go towards purchasing play equipment for the local children. The local branch staff couldn't be more helpful than they were it was the Cheque and collection unit that made it so difficult for us. As a Charity we rely on donations to help us fund these sort of costs. Lloyds have an advert on the television which says "We are here for you" I find that a bit hard to swallow!”

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Posted 6 years ago

“Excellent company, very helpful x”

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(Car Insurance) - Posted 6 years ago

“The staff are rude and never do what they are supposed to. Each time I call, they go through 20 mins of repeated questions. I am sure they employ idiots.”

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Posted 6 years ago

“very poor treatment from this company , would not recommend them or use them again”

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(Car Insurance) - Posted 6 years ago

“An excellent service all round”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Where to start? The request was simple enough "add my partner on to my account". The result? 2 x trips to the branch. one lasting over 1.5 hours the other lasting over 30 minutes. The reason we needed two appointments was because (conveniently) their system crashed on the initial visit. We arrived at 4pm - were there until 17:40 and just as the advisors attitude started to dip, so did the system. Watched over 40 minutes of videos...which realistically do not help anyone - don't try and ask questions during them. After 7 days all admin errors appeared sorted until of course, I received my first bit of mail to an incorrect name...so I pick up the card given to me by my "advisor" with his direct line on it...to my surprise its a generic no. 0345 000 000. Honestly - I would not switch to Lloyd. Literally any other bank is better.”

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Posted 6 years ago

“Haven't needed to use them so I do not have any experience to go on. I also took out an emergency package, which was contracted out. I haven't used this either.”

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(Home Insurance) - Posted 6 years ago

“Very disapointed today to try and review my accounts on the phone to be told they can hear my partner discussing the options in the background. They want to get me into a branch then i sugest they stay open til 10pm til i get home. No wonder customers jump ship. Looking at taking all my business to another company that can deal with customers over the phone or open really long hours. A very disapointed customer.”

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Posted 6 years ago

“Lloyds bank Car Insurance, absolutely brilliant, I would recommend them to anyone.”

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(Car Insurance) - Posted 6 years ago

“Tried to fob us off twice by misquoting the small print of their policy. If we had not been lawyers and used to dealing with it they might well have succeeded. There seems little doubt to me that their front line staff are instructed to get rid of claims. One to avoid.”

Helpful Report

Posted 6 years ago

“BEWARE OF LLOYDS BANK - INEFFECTIVE SECURITY SYSTEMS Been a customer for about 10 years and my current account was blocked for security reasons. However, I successfully got them to remove the block on my account and they closed the complaint after offering compensation for time spent on phone etc One week later, I was informed at a branch a block was put on my account a week ago and that I needed to take my ID to a branch. Obviously I panicked because I was at work with no ID and only means of getting home was with the blocked card. What was strange was that they said the card was blocked on the system 1 week ago, however I had made more than 20 transactions since then. What was even more baffling was there was no record of a complaint I made a week ago..not even a footprint. Suggests to me they delete complaints off the system, so getting rid of evidence pf poor service and that itself is fraudulent. After waiting 2 hours to get the issue resolved , the complaints manager tried telling me I should accept the measly compensation being offered and waiting longer wouldn't do me any favours. What the rude unprofessional manager failed to understand was my concern was of the fact that the bank puts a block on your account, however you are still able to use card. That is a MAJOR SECURITY ISSUE. Secondly they tried to say the block was for online transfers out of my current account, not online payment or cash withdrawal which are more sensitive, all of which I have been able to do since the block. That in itself is the lamest cover up of all. Customers should be happy that the bank is doing all they can to keep their hard earned cash safe, not spend time figuring out excuses for poor services and systems. To prove the complaints manager wrong, I have just transferred money out of my account which means you CAN NOT even TRUST those in charge of securing your funds. BEWARE OF LLOYDS, don't be a victim of fraud!! They do little to keep you safe and will do and say whatever to cover your backs. Who can you trust??”

Helpful Report

Posted 6 years ago

“disapointed with after sales was told if you dont pay by the 6th your policy will be cancilled.”

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(Car Insurance) - Posted 6 years ago

“Easy to get on line. Also cheap and good insurance. What else l want. Nothing to be honest.”

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(Home Insurance) - Posted 6 years ago

“rip off having online ability to change details on car insurance as other insurers this is free if customers do it themselves but Lloyds charge £25 regardless, so not a good service at all. Also don't listen to what customer is telling them to do.”

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(Car Insurance) - Posted 6 years ago

“I bank with Lloydsome and they have been supportive and kept me well informed of any up coming problems.”

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(Car Insurance) - Posted 6 years ago

“Excellent customer service, no problems so far”

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(Car Insurance) - Posted 6 years ago

“Put my son on the policy for 2 weeks so he could go on holiday as his car had broken Down was charged 25. 00 admin fee fine about that told just to ring up when I wanted to take him back off which I did only to be charged another 25.00 admin if I’d been told this we would never have done it would have been cheaper for him to hire a car just a total rip if Lloyd’s bank”

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(Car Insurance) - Posted 6 years ago

“So expensive, I would shop around and avoid Lloyds insurance.”

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Posted 6 years ago

“I was being charged £190 a month for my van insurance, I missed 1 payment by 1 day and they cancelled my insurance. I called to explain my situation as a builder I was waiting on a cheque to clear, they refused to discuss it and tried get get me to take out a new policy costing more. Avoid at cost a total rip off.”

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Posted 6 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews