Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“I would like to thank Alina Stoyeyska at Lloyd's Bank in Leominster for helping me ,she was so patient ,pleasant giving me all the information in a very professional way .”

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Posted 8 months ago

“I called into a Lloyds bank today in Leeds. I was thinking of changing banks. I went upto the greeting desk and was grreted by a young lady. I started to say what I was looking for and I mentioned I had a couple of business bank accounts as well as personal current accounts. Her reaction was as though she did not belive me and smirked. I left disgusted, my first encounter with Lloyds. I did go back, after leaving annoyed, and told her that was not very impresssed with her attitude. Her reply was a sarcastic "Thankyou". I said no problem. Dont want her to get into trouble but her attitude was something else. Will not be pursuing Lloyds fo my banking needs......”

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Posted 8 months ago

“"I am a long-time banking customer of Lloyds and as such are relatively happy with their banking service. I currently have both car and house insurance with them. One annoying feature is that every year the renewal quote shows a massive increase, but they have always backed down when challenged with competitive offers. 'Negotiations' have always been polite and helpful. Have not yet experienced a claim through them!"”

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(Car Insurance) - Posted 8 months ago

“Call centre is a total waste of time, it states that they are to busy to take your call then cuts you off. I was going to transfer my account to them but if that's the way they treat you they can stick it.”

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Posted 8 months ago

“Went through with opening an account with Lloyds for the first time, under the switch guarantee. Everything on my old account side completely fine, once with Lloyds no end of problems with their systems. Multiple phone calls, involving being passed around various customer service departments each with long wait times and promises of feedback or investigation then not met. I have had zero feedback from Lloyds as to what is going on. I have already initiated switching this account away from Lloyds. Extremely poor (non-existent) customer service, will not be coming back.”

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Posted 8 months ago

“Went to LLoyds to delete 2 savings accounts and 1 Classic account that was no longer used. God knows why LLoyds wil not allow you to delete accounts online. I also wanted to add my partners name to my remaining Classic account and my savings account. I was told I would have to make an appointment to do this! Compare that with my partners bank Santander where we walked in and completed adding my name to his account in 20 minutes. We attended the appointment a few days later and after 1 hr 10 mins the only thing we acheaved was to add my husband to my Classic account. We gave up on adding my partners name to my savings account and the deletion of the other 2 savings account since we were losing the will to live. Just to show how incompetent LLoyds was my partner received his debit card and went to a cash machine to use it only to be told the pin number was wrong and after 3 attempts we now had to contact the bank!!”

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Posted 8 months ago

“Racism and unprofessionalism! due to the unprofessional actions of the bank (unreasonable account blocking), I had problems with my business. I lost about 2,000 pounds. When I tried to unblock my account, the bank employees sent the police to my home to check my identity! As if it was impossible to do this in the bank where I came personally with all the documents? The bank is the same company as a supermarket and therefore the bank has no right to invade the privacy of customers and even more so to force the police to carry out stupid actions of the bank for the money of taxpayers. I closed my bank account even though I was a customer there for 10 years! And I don't advise anyone to open an account there!”

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Posted 8 months ago

“"As an 85-year old, some Insurers' Policy quotes ranged around \u00a3600 plus. With advice to reduce miles in a year to less than 4000 and reduced range from home and night driving my small Suzuki was comprehensively insured for \u00a3463. That does not mitigate their excessive profits and top remunerations, not to mention low interest rates, but they are reliable."”

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(Car Insurance) - Posted 8 months ago

“"Its so easy to deal with"”

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(Car Insurance) - Posted 9 months ago

“Don't bother to call the call centre.. no one willing to answer the call apart from bot...won't able to find anyone useful”

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Posted 9 months ago

“Our 2 (two) Lloyds accounts are so well looked after. Recently, we were subjected to a ’small scam’. This only entailed some £27.00. As soon as we contacted Lloyds, 3 (three) of their wonderful people attended to us and put the whole ‘matter immediately to bed’! A few days later, we received a lovely Booklet telling how to avoid ‘scams’ and to be careful always. Now that is what we call REAL SERVICE.”

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Posted 9 months ago

“Today I went to Lloyd’s bank high street slough with my husband, one of the staff member was very rude to us and she doesn’t know how to behave with customer. Please hire well mannered staff. Thank you.”

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Posted 9 months ago

“Great big thanks to Reece on the phone who patiently and kindly walked me through my first time gaining access to the business website!”

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Posted 9 months ago

“I can tell you it's so easy and good”

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Posted 9 months ago

“Keep getting texts pretending to be from Lloyds bank notifying that payments taken out of my account. will take me over my overdraft limit.Went in to one of their branches to report the issue and they wouldn’t let me in due to the presence of my companion, a well behaved dog.Keep getting these texts ,strange as thank goodness I don’t have an account with them.”

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Posted 9 months ago

“Worst bank you can ever bank with. They block your account for reasons they don’t even consolidate you with. When you do call them up their customer service take the mic to write your complaint up and actually get to the solution. Just another government funded bank that don’t care about their customers, no security for your money at all. Would not recommend and will be closing my account with them”

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Posted 9 months ago

“I had a closed Lloyed bank account from about 42 years ago. When visiting the Lloyed bank Cheapside branch, I was lucky to have Ellan to assist me locating and retrieving my balance. Ellen is not only a patient, knowledgeable and kind person, but also fights for the customer's rights. She had to make many calls and inquiries to retrieve my balance and I would say that she was especially annoyed when the people who are supposed to know the correct answers quickly decided that they can't do anything about getting my account information. At the end, Ellen managed to retrieve and refund my account. I can't thank Ellen enough for her kindness and patient. Lloyed bank is lucky to have a skilled and kind person like Ellen.”

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Posted 9 months ago

“Appalling customer service I was kept on hold with Lloyds dispute team for well over two hours trying to get money refunded which wasn't done as promised by in branch staff only to get no help and Lloyds stating my account doesn't exist despite physical evidence it does, had to order a completely new card go without access to my account for three whole days. There phone and local branch if you could reach someone had absolutely no idea what was going on in their own system their phone and staff either need additional training or a complete overall me and others have found them to absolutely useless.”

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Posted 9 months ago

“"So far so good. Remains to be seen what car insurance quote is next time."”

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(Car Insurance) - Posted 9 months ago

“Very poor service business account opening team 😡 wasting time not enough knowledge”

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Posted 10 months ago

Lloyds Bank is rated 2.6 based on 1,132 reviews