Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent, no Problems”

Helpful Report

(Car Insurance) - Posted 2 years ago

“I have Lloyds insurance for van as well they r very helpfull.”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Totally been let down by their service. My online account was suspended (which I do not know why even the customer service rep said he has no idea as well). I was on a freaking 2-hour call (all to which was waiting time) and was passed on one after the other, only for me to hung up as I was fuming that no one really have been of help! Now, I just wanted to change my bank into a different one!!!”

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Posted 2 years ago

“Just popped into the bank to deposit the weekends takings at Lloyds-TSB Tunbridge Wells. No one in the branch but a woman comes flying over where is your mask. She then calls the manager down and in the end i had 3 people berating me and telling me that i am risking everyone's lives and they are closing my account down. Totally intimidating behaviour and shocking.”

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Posted 2 years ago

“Lloyds have total disregard for their customers. I have experienced 3 major service failures in the past year (nothing complicated-basic things that a bank should do- contactless card, on-line banking and ordering a paying in book) They have failed to deliver on all three and when I have tried to contact them they just fob me off and tell me I have to call a customer service number which I HAVE TO PAY FOR to sort out their error. An absolute disgrace.”

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Posted 2 years ago

“I always thought Dick Turpin was hung in York! Apparently he's alive and well still playing his trade for Lloyd's vehicle insurance Very poor service a very arrogant lady on the telephone when I questioned the price of my policy . I asked for proof of my so called Non fault accident she refused to send it to me Once bitten never again”

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(Car Insurance) - Posted 2 years ago

“Great customer service super easy to do whatever you need to do. Only thing is they bump their prices up greatly when it's time to renew.”

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Posted 2 years ago

“It’s is a very sad story, Lloyds bank has stolen my money from my private account In this bank. I have sent many documents providing all details about wrongdoing from the bank side. The person did not want to confirm a mistake that has been made by bank and took me £338..”

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Posted 2 years ago

“Quick and easy to set up insurance. Very straightforward. Would highly recommend.”

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(Car Insurance) - Posted 2 years ago

“Lloyds came in at the right price and with the necessary cover required”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Changing vehicle details an absolutely rip off. Simple change not only insurance recalculation on day to day basis plus administration fee excessive.”

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(Car Insurance) - Posted 2 years ago

“They were good until I changed my car and I then had to take a policy with a different provider”

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(Car Insurance) - Posted 2 years ago

“Absolute joke. I have had my account with lloyds for 16 years. I have a club lyods account which means I receive 6 free cinema tickets if I put a certain amount of money in my account each month. But because I didn’t go to their website to extend my tickets ( bearing in mind I was never informed that I should have done this ) they will not give me 6 extra tickets that I lost out on during covid even though they would of gladly taken the fee if I had not put through my money no doubt. I will be calling and cancelling my bank account with them in the morning and taking my money elsewhere thank you very much. It’s the principal.”

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Posted 2 years ago

“easy to set up”

Helpful Report

(Car Insurance) - Posted 2 years ago

“Lloyds bank is supporting online scam. Customer of her, recieved product from our company, after !9! days she told package had whole in it, asked Lloyds to dispute. We contacted customer, asked her to open case at Fedex, customer didn't even replied us, and yet Lloyds gave her money back, leaving us without the phone and the money.”

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Posted 2 years ago

“My Mum and myself had a meeting with Lucy Dawn Jones at the Market Place Romford branch of Lloyds on Wednesday 27th October to open a joint account and we would just like to thank Lucy for all her help during our meeting, she really went out of her way to help set the account up and was very pleasant and helpful, so thank you Lucy we appreciated all your help!”

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Posted 2 years ago

“It's the most dreadful bank, my branch has closed. They charge for everything, service is non existent. I live for six months of the year in Spain and the there are excellent and level of service is very good. So it can be done, Lloyd's are just profit motivated, they are perfect for rip off Britain”

Helpful Report

Posted 2 years ago

“They are our bank of choice and therefore no problem”

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(Car Insurance) - Posted 3 years ago

“I been 25 years customer i been paying all my payments up too date every time. Last 3 weeks ago i received a letter mentioning they are cancelling my Visa card account because of poor credit records.. I applied for Visa card from another bank i received straight away very disappointed with this bank...”

Helpful Report

Posted 3 years ago

“Oh my god don’t deal with this business. Purchased a gold chain for $1900 and I was led to believe it had a weight of 118g I got a chain to fit a baby’s wrist with a weight of 1.18g. I have made countless calls to Lloyds who were more than rude and have sent countless emails, but still don’t have a refund even though I returned the 1.18g baby chain. Don’t deal with them it’s not worth it. Completely void of customer service skills, complete crooks.”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews